{"id":"https://openalex.org/W195922151","doi":"https://doi.org/10.1007/978-94-011-0073-1_8","title":"The Office Farther Back: Business Services, Productivity, and the Offshore Back Office","display_name":"The Office Farther Back: Business Services, Productivity, and the Offshore Back Office","publication_year":1995,"publication_date":"1995-01-01","ids":{"openalex":"https://openalex.org/W195922151","doi":"https://doi.org/10.1007/978-94-011-0073-1_8","mag":"195922151"},"language":"en","primary_location":{"id":"doi:10.1007/978-94-011-0073-1_8","doi":"https://doi.org/10.1007/978-94-011-0073-1_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-94-011-0073-1_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210193695","display_name":"International studies in the service economy","issn_l":"0924-6363","issn":["0924-6363"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320108","host_organization_name":"Springer Nature (Netherlands)","host_organization_lineage":["https://openalex.org/P4310320108","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature (Netherlands)","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Studies in the Service Economy","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W382397479","display_name":"The Service Productivity and Quality Challenge"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027722530","display_name":"Mark I. Wilson","orcid":"https://orcid.org/0000-0002-2290-9368","observed_orcids":["https://orcid.org/0000-0002-2290-9368"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Mark I. Wilson","raw_affiliation_strings":["Productivity, and the Offshore Back Office"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Productivity, and the Offshore Back Office","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5027722530"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.7913,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.94871795,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"203","last_page":"224"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9922000169754028,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11552","display_name":"Global trade, sustainability, and social impact","score":0.003100000089034438,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10415","display_name":"International Business and FDI","score":0.0013000000035390258,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-services","display_name":"business services","score":0.8949999809265137},{"id":"https://openalex.org/keywords/service-productivity","display_name":"service productivity","score":0.8180000185966492},{"id":"https://openalex.org/keywords/spatial-flexibility","display_name":"spatial flexibility","score":0.5260000228881836},{"id":"https://openalex.org/keywords/globalization-of-services","display_name":"globalization of services","score":0.6660000085830688},{"id":"https://openalex.org/keywords/service-economy","display_name":"service economy","score":0.31299999356269836}],"concepts":[{"id":"https://openalex.org/C162284963","wikidata":"https://www.wikidata.org/wiki/Q17106102","display_name":"Submarine pipeline","level":2,"score":0.6565064191818237},{"id":"https://openalex.org/C204983608","wikidata":"https://www.wikidata.org/wiki/Q2111958","display_name":"Productivity","level":2,"score":0.6507735848426819},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6254338622093201},{"id":"https://openalex.org/C2778348673","wikidata":"https://www.wikidata.org/wiki/Q739302","display_name":"Production (economics)","level":2,"score":0.6120062470436096},{"id":"https://openalex.org/C2780598303","wikidata":"https://www.wikidata.org/wiki/Q65921492","display_name":"Flexibility (engineering)","level":2,"score":0.6110202670097351},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5269266366958618},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.43939754366874695},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.36599379777908325},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.34450095891952515},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.3324558138847351},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2274862825870514},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.1975431740283966},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.13595440983772278},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.13044500350952148},{"id":"https://openalex.org/C139719470","wikidata":"https://www.wikidata.org/wiki/Q39680","display_name":"Macroeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C187320778","wikidata":"https://www.wikidata.org/wiki/Q1349130","display_name":"Geotechnical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-94-011-0073-1_8","doi":"https://doi.org/10.1007/978-94-011-0073-1_8","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-94-011-0073-1_8","pdf_url":null,"source":{"id":"https://openalex.org/S4210193695","display_name":"International studies in the service economy","issn_l":"0924-6363","issn":["0924-6363"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/P4310320108","host_organization_name":"Springer Nature (Netherlands)","host_organization_lineage":["https://openalex.org/P4310320108","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature (Netherlands)","Springer Nature"],"type":"book series"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Studies in the Service Economy","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8","score":0.8689000010490417},{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6773999929428101}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":22,"referenced_works":["https://openalex.org/W1492164922","https://openalex.org/W1967636964","https://openalex.org/W1983741276","https://openalex.org/W1983860163","https://openalex.org/W1989817237","https://openalex.org/W2003672962","https://openalex.org/W2009930422","https://openalex.org/W2037516343","https://openalex.org/W2073236596","https://openalex.org/W2096497967","https://openalex.org/W2105068997","https://openalex.org/W2130795586","https://openalex.org/W2153967099","https://openalex.org/W2312812340","https://openalex.org/W2320897531","https://openalex.org/W2802257252","https://openalex.org/W3040945967","https://openalex.org/W4229895373","https://openalex.org/W4231069978","https://openalex.org/W4236231059","https://openalex.org/W4241175898","https://openalex.org/W4302802426"],"related_works":["https://openalex.org/W3006382728","https://openalex.org/W3108477163","https://openalex.org/W2170229277","https://openalex.org/W7208166865","https://openalex.org/W2963630388","https://openalex.org/W7144104740","https://openalex.org/W2247803781","https://openalex.org/W2125179746","https://openalex.org/W270780066","https://openalex.org/W620066622"],"abstract_inverted_index":null,"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}