{"id":"https://openalex.org/W195264194","doi":null,"title":"The role of customer gratitude in strengthening seller-buyer relationships","display_name":"The role of customer gratitude in strengthening seller-buyer relationships","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W195264194","mag":"195264194"},"language":"en","primary_location":{"id":"mag:195264194","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/61963/","pdf_url":null,"source":{"id":"https://openalex.org/S4306525248","display_name":"QUT Business School; School of Advertising, Marketing & Public Relations","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"QUT Business School; School of Advertising, Marketing & Public Relations","raw_type":null},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044222942","display_name":"Fazal e Hasan","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fazal e Hasan","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5054630484","display_name":"Syed Sardar Muhammad","orcid":"https://orcid.org/0000-0003-2005-7103","observed_orcids":["https://orcid.org/0000-0003-2005-7103"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Syed Sardar Muhammad","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-2005-7103","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":4,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10145","display_name":"Consumer Behavior in Brand Consumption and Identification","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-gratitude","display_name":"customer gratitude","score":1.0},{"id":"https://openalex.org/keywords/seller-buyer-relationship","display_name":"seller-buyer relationship","score":0.8790000081062317},{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":0.9259999990463257},{"id":"https://openalex.org/keywords/relationship-quality","display_name":"relationship quality","score":0.7379999756813049},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9549999833106995},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.9959999918937683},{"id":"https://openalex.org/keywords/affective-commitment","display_name":"affective commitment","score":0.9990000128746033},{"id":"https://openalex.org/keywords/marketing-investment","display_name":"marketing investment","score":0.5960000157356262},{"id":"https://openalex.org/keywords/mediating-mechanisms","display_name":"mediating mechanisms","score":0.6650000214576721}],"concepts":[{"id":"https://openalex.org/C2779930795","wikidata":"https://www.wikidata.org/wiki/Q2728730","display_name":"Gratitude","level":2,"score":0.9519205093383789},{"id":"https://openalex.org/C54649085","wikidata":"https://www.wikidata.org/wiki/Q574424","display_name":"Relationship marketing","level":3,"score":0.7123469114303589},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.665757417678833},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.639355480670929},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.5879029035568237},{"id":"https://openalex.org/C31367271","wikidata":"https://www.wikidata.org/wiki/Q5196444","display_name":"Customer advocacy","level":4,"score":0.4406309723854065},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.4286530613899231},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33481836318969727},{"id":"https://openalex.org/C192975520","wikidata":"https://www.wikidata.org/wiki/Q1143466","display_name":"Marketing management","level":2,"score":0.31382378935813904},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1834506094455719},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.15499338507652283},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:195264194","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/61963/","pdf_url":null,"source":{"id":"https://openalex.org/S4306525248","display_name":"QUT Business School; School of Advertising, Marketing & Public Relations","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"QUT Business School; School of Advertising, Marketing & Public Relations","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":256,"referenced_works":["https://openalex.org/W1521832","https://openalex.org/W13029574","https://openalex.org/W45943138","https://openalex.org/W46446543","https://openalex.org/W95800191","https://openalex.org/W98324485","https://openalex.org/W180090271","https://openalex.org/W190248314","https://openalex.org/W201386957","https://openalex.org/W581578550","https://openalex.org/W596628134","https://openalex.org/W611000174","https://openalex.org/W616879245","https://openalex.org/W656088856","https://openalex.org/W1492443374","https://openalex.org/W1493632016","https://openalex.org/W1518043063","https://openalex.org/W1525681882","https://openalex.org/W1526042027","https://openalex.org/W1538755893","https://openalex.org/W1549078745","https://openalex.org/W1563184709","https://openalex.org/W1564211670","https://openalex.org/W1603052292","https://openalex.org/W1603977913","https://openalex.org/W1627191216","https://openalex.org/W1659070507","https://openalex.org/W1731011287","https://openalex.org/W1734359572","https://openalex.org/W1746951143","https://openalex.org/W1816720378","https://openalex.org/W1820801730","https://openalex.org/W1915059114","https://openalex.org/W1946266883","https://openalex.org/W1966135462","https://openalex.org/W1966382716","https://openalex.org/W1968001861","https://openalex.org/W1969718220","https://openalex.org/W1971440513","https://openalex.org/W1972524449","https://openalex.org/W1974065322","https://openalex.org/W1978447460","https://openalex.org/W1979239260","https://openalex.org/W1981635817","https://openalex.org/W1982043534","https://openalex.org/W1982858945","https://openalex.org/W1983272981","https://openalex.org/W1983543094","https://openalex.org/W1984745659","https://openalex.org/W1986936900","https://openalex.org/W1989743986","https://openalex.org/W1990217778","https://openalex.org/W1990248849","https://openalex.org/W1990297729","https://openalex.org/W1991670833","https://openalex.org/W1992115493","https://openalex.org/W1992193527","https://openalex.org/W1992394440","https://openalex.org/W1992991135","https://openalex.org/W1994144886","https://openalex.org/W1995031937","https://openalex.org/W1995134009","https://openalex.org/W1995415547","https://openalex.org/W1996137064","https://openalex.org/W1997176931","https://openalex.org/W1998427892","https://openalex.org/W1999459775","https://openalex.org/W1999604598","https://openalex.org/W2000728471","https://openalex.org/W2001511962","https://openalex.org/W2002471503","https://openalex.org/W2002691304","https://openalex.org/W2002878897","https://openalex.org/W2003825788","https://openalex.org/W2005092827","https://openalex.org/W2007445014","https://openalex.org/W2008073538","https://openalex.org/W2008541867","https://openalex.org/W2009926593","https://openalex.org/W2010208564","https://openalex.org/W2013586505","https://openalex.org/W2013754400","https://openalex.org/W2014281368","https://openalex.org/W2017003654","https://openalex.org/W2017613618","https://openalex.org/W2021949104","https://openalex.org/W2022720617","https://openalex.org/W2024924955","https://openalex.org/W2024930196","https://openalex.org/W2025926893","https://openalex.org/W2026285994","https://openalex.org/W2026697139","https://openalex.org/W2027476227","https://openalex.org/W2027526741","https://openalex.org/W2028184439","https://openalex.org/W2028709320","https://openalex.org/W2029532555","https://openalex.org/W2030423159","https://openalex.org/W2030483771","https://openalex.org/W2032988046","https://openalex.org/W2034170327","https://openalex.org/W2034797346","https://openalex.org/W2035491719","https://openalex.org/W2035982357","https://openalex.org/W2036323865","https://openalex.org/W2036931380","https://openalex.org/W2037061962","https://openalex.org/W2037252822","https://openalex.org/W2037438646","https://openalex.org/W2040141171","https://openalex.org/W2040780635","https://openalex.org/W2043490517","https://openalex.org/W2046284411","https://openalex.org/W2046288690","https://openalex.org/W2046752514","https://openalex.org/W2047296240","https://openalex.org/W2048795968","https://openalex.org/W2052446286","https://openalex.org/W2053294463","https://openalex.org/W2054119672","https://openalex.org/W2058071382","https://openalex.org/W2059369423","https://openalex.org/W2059851708","https://openalex.org/W2059955887","https://openalex.org/W2060855982","https://openalex.org/W2061206073","https://openalex.org/W2062526333","https://openalex.org/W2063109506","https://openalex.org/W2063430405","https://openalex.org/W2066758937","https://openalex.org/W2070336964","https://openalex.org/W2070951272","https://openalex.org/W2071692924","https://openalex.org/W2071709052","https://openalex.org/W2072379725","https://openalex.org/W2075284967","https://openalex.org/W2077040059","https://openalex.org/W2077947807","https://openalex.org/W2078789144","https://openalex.org/W2078831478","https://openalex.org/W2079031211","https://openalex.org/W2080593835","https://openalex.org/W2081008447","https://openalex.org/W2082324698","https://openalex.org/W2082414165","https://openalex.org/W2083923543","https://openalex.org/W2087541461","https://openalex.org/W2090210851","https://openalex.org/W2090266480","https://openalex.org/W2090270018","https://openalex.org/W2091553625","https://openalex.org/W2091612399","https://openalex.org/W2093022235","https://openalex.org/W2093981945","https://openalex.org/W2097706525","https://openalex.org/W2100813809","https://openalex.org/W2100884444","https://openalex.org/W2101090417","https://openalex.org/W2101369668","https://openalex.org/W2101441610","https://openalex.org/W2102449345","https://openalex.org/W2102467277","https://openalex.org/W2103403045","https://openalex.org/W2104301242","https://openalex.org/W2104912728","https://openalex.org/W2106460940","https://openalex.org/W2107898236","https://openalex.org/W2109174512","https://openalex.org/W2110396569","https://openalex.org/W2111768113","https://openalex.org/W2112929174","https://openalex.org/W2115340043","https://openalex.org/W2115908788","https://openalex.org/W2116855422","https://openalex.org/W2117181340","https://openalex.org/W2117773294","https://openalex.org/W2119733788","https://openalex.org/W2121672021","https://openalex.org/W2122525670","https://openalex.org/W2123037604","https://openalex.org/W2123665721","https://openalex.org/W2124048912","https://openalex.org/W2125145134","https://openalex.org/W2128552993","https://openalex.org/W2129692524","https://openalex.org/W2130660952","https://openalex.org/W2134591614","https://openalex.org/W2135370090","https://openalex.org/W2135526934","https://openalex.org/W2136407476","https://openalex.org/W2136411613","https://openalex.org/W2137247419","https://openalex.org/W2137537053","https://openalex.org/W2140931079","https://openalex.org/W2146612248","https://openalex.org/W2148219776","https://openalex.org/W2149142441","https://openalex.org/W2150094159","https://openalex.org/W2152598570","https://openalex.org/W2152634578","https://openalex.org/W2156601902","https://openalex.org/W2158517811","https://openalex.org/W2159306398","https://openalex.org/W2159674550","https://openalex.org/W2163886987","https://openalex.org/W2165249494","https://openalex.org/W2165864909","https://openalex.org/W2167030552","https://openalex.org/W2168825990","https://openalex.org/W2170217488","https://openalex.org/W2170430750","https://openalex.org/W2170444218","https://openalex.org/W2171593536","https://openalex.org/W2171607691","https://openalex.org/W2172015263","https://openalex.org/W2181835867","https://openalex.org/W2219705828","https://openalex.org/W2229786591","https://openalex.org/W2235532654","https://openalex.org/W2260902743","https://openalex.org/W2315499909","https://openalex.org/W2316249672","https://openalex.org/W2322233365","https://openalex.org/W2323086467","https://openalex.org/W2325142117","https://openalex.org/W2330259537","https://openalex.org/W2408877993","https://openalex.org/W2411116538","https://openalex.org/W2414293026","https://openalex.org/W2417372395","https://openalex.org/W2462102952","https://openalex.org/W2475859820","https://openalex.org/W2480441223","https://openalex.org/W2481311847","https://openalex.org/W2483481081","https://openalex.org/W2493734635","https://openalex.org/W2499635247","https://openalex.org/W2500453000","https://openalex.org/W2504679746","https://openalex.org/W2567715539","https://openalex.org/W2900781117","https://openalex.org/W2902094013","https://openalex.org/W2910572681","https://openalex.org/W2911130091","https://openalex.org/W2940576772","https://openalex.org/W2942761823","https://openalex.org/W2987363331","https://openalex.org/W2988078204","https://openalex.org/W3004807288","https://openalex.org/W3049161935","https://openalex.org/W3126090267","https://openalex.org/W3157599769","https://openalex.org/W4229969541","https://openalex.org/W4230402357","https://openalex.org/W4235678817","https://openalex.org/W4237900122"],"related_works":["https://openalex.org/W2103403045","https://openalex.org/W1506118014","https://openalex.org/W1544017333","https://openalex.org/W3034412780","https://openalex.org/W6982256467","https://openalex.org/W2057878650","https://openalex.org/W2576553196","https://openalex.org/W4385214800","https://openalex.org/W2333140653","https://openalex.org/W2338721625"],"abstract_inverted_index":{"Despite":[0],"its":[1],"emphasis":[2],"on":[3,14],"relationships":[4,37],"between":[5,95],"buyers":[6],"and":[7,9,38,56,102,108],"sellers,":[8],"the":[10,93,112],"effect":[11],"of":[12,27,35,46,72,98,116],"emotion":[13],"behaviours,":[15],"marketing":[16,48,74,82,100],"literature":[17,83],"has":[18],"not":[19],"yet":[20],"investigated":[21],"customer":[22,51,64,86,96,103],"gratitude":[23,65,87],"as":[24,88],"an":[25],"element":[26],"relational":[28],"exchange.":[29],"Gratitude":[30],"is":[31],"a":[32,60,68,89],"significant":[33],"component":[34],"personal":[36],"may":[39,66],"offer":[40],"important":[41],"insights":[42],"into":[43],"how":[44,73],"perceptions":[45,97],"relationship":[47,94,99,117],"investments":[49,75,101],"impact":[50],"trust":[52,104],"in,":[53,105],"satisfaction":[54,106],"with":[55,107],"affective":[57,109],"commitment":[58,110],"to":[59,81,111],"seller.":[61],"In":[62],"addition,":[63],"provide":[67],"more":[69],"complete":[70],"explanation":[71],"work.":[76],"Consequently,":[77],"this":[78],"research":[79],"contributes":[80],"by":[84],"investigating":[85],"mediating":[90],"mechanism":[91],"in":[92],"seller:":[113],"all":[114],"dimensions":[115],"quality.":[118]},"counts_by_year":[{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}