{"id":"https://openalex.org/W1947610973","doi":"https://doi.org/10.1007/978-3-8349-9407-3_1","title":"Kundenintegration im Dienstleistungsmanagement \u2014 Eine Einf\u00fchrung in die theoretischen und praktischen Problemstellungen","display_name":"Kundenintegration im Dienstleistungsmanagement \u2014 Eine Einf\u00fchrung in die theoretischen und praktischen Problemstellungen","publication_year":2009,"publication_date":"2009-01-01","ids":{"openalex":"https://openalex.org/W1947610973","doi":"https://doi.org/10.1007/978-3-8349-9407-3_1","mag":"1947610973"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-8349-9407-3_1","doi":"https://doi.org/10.1007/978-3-8349-9407-3_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-9407-3_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463307","display_name":"Gabler eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kundenintegration","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4247891982","display_name":"Kundenintegration"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5109232432","display_name":"Manfred Bruhn","orcid":"https://orcid.org/0000-0001-9422-5697","observed_orcids":["https://orcid.org/0000-0001-9422-5697"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Manfred Bruhn","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5108800546","display_name":"Bernd Stau\u00df","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Bernd Stauss","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":9.7112,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.98357016,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":null,"issue":null,"first_page":"3","last_page":"33"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9599999785423279,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9599999785423279,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.03700000047683716,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0010000000474974513,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-integration","display_name":"customer integration","score":0.9950000047683716},{"id":"https://openalex.org/keywords/service-management","display_name":"service management","score":0.9350000023841858},{"id":"https://openalex.org/keywords/customer-participation","display_name":"customer participation","score":0.8659999966621399},{"id":"https://openalex.org/keywords/service-quality-management","display_name":"service quality management","score":0.7549999952316284},{"id":"https://openalex.org/keywords/capacity-management","display_name":"capacity management","score":0.9760000109672546},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.3869999945163727}],"concepts":[{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.5125860571861267},{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.35903400182724},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.20271539688110352},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.14873060584068298}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-8349-9407-3_1","doi":"https://doi.org/10.1007/978-3-8349-9407-3_1","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-9407-3_1","pdf_url":null,"source":{"id":"https://openalex.org/S4306463307","display_name":"Gabler eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Kundenintegration","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.47999998927116394,"display_name":"Decent work and economic growth","id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":71,"referenced_works":["https://openalex.org/W17805075","https://openalex.org/W33160480","https://openalex.org/W85844224","https://openalex.org/W141315603","https://openalex.org/W143914452","https://openalex.org/W206370444","https://openalex.org/W220441007","https://openalex.org/W429829340","https://openalex.org/W436489046","https://openalex.org/W581294829","https://openalex.org/W630994456","https://openalex.org/W659369781","https://openalex.org/W1496558627","https://openalex.org/W1528998986","https://openalex.org/W1552480497","https://openalex.org/W1824808283","https://openalex.org/W1842935381","https://openalex.org/W1861445392","https://openalex.org/W1967968613","https://openalex.org/W1978831529","https://openalex.org/W1981288847","https://openalex.org/W2001579773","https://openalex.org/W2007263771","https://openalex.org/W2022134987","https://openalex.org/W2022768443","https://openalex.org/W2032698586","https://openalex.org/W2038125955","https://openalex.org/W2042113379","https://openalex.org/W2044290537","https://openalex.org/W2059488675","https://openalex.org/W2072117561","https://openalex.org/W2093885671","https://openalex.org/W2096814725","https://openalex.org/W2097763228","https://openalex.org/W2097792829","https://openalex.org/W2104018553","https://openalex.org/W2118210039","https://openalex.org/W2118243939","https://openalex.org/W2137972155","https://openalex.org/W2138083404","https://openalex.org/W2150563888","https://openalex.org/W2153906047","https://openalex.org/W2166649938","https://openalex.org/W2167142086","https://openalex.org/W2434381136","https://openalex.org/W2477582324","https://openalex.org/W2479455832","https://openalex.org/W2483089442","https://openalex.org/W2485313486","https://openalex.org/W2486599607","https://openalex.org/W2488024197","https://openalex.org/W2492584968","https://openalex.org/W2493808639","https://openalex.org/W2495008851","https://openalex.org/W2496784826","https://openalex.org/W2497176233","https://openalex.org/W2501280698","https://openalex.org/W2501405996","https://openalex.org/W2502293004","https://openalex.org/W2502547578","https://openalex.org/W2504149198","https://openalex.org/W2505271339","https://openalex.org/W2736942778","https://openalex.org/W2802095584","https://openalex.org/W3014952447","https://openalex.org/W4234702384","https://openalex.org/W4241460671","https://openalex.org/W4249741737","https://openalex.org/W4250267179","https://openalex.org/W4255990804","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W649025915","https://openalex.org/W4412919013","https://openalex.org/W1487487731","https://openalex.org/W4233928042","https://openalex.org/W2481400765","https://openalex.org/W29767375","https://openalex.org/W4392666365","https://openalex.org/W4247197537","https://openalex.org/W201329397","https://openalex.org/W39954882"],"abstract_inverted_index":{"Im":[0],"Dienstleistungsbereich":[1],"geh\u00f6rt":[2,51],"Kundenintegration":[3,47,75],"zu":[4,24,54],"den":[5,55],"seit":[6],"langem":[7],"besonders":[8],"intensiv":[9],"diskutierten":[10],"Themen.":[11],"Der":[12],"Grund":[13],"hierf\u00fcr":[14],"liegt":[15],"in":[16],"der":[17,32,38,46,66,74],"Tatsache,":[18],"dass":[19],"sich":[20],"Dienstleistungen":[21,40],"im":[22],"Vergleich":[23],"Sachg\u00fctern":[25],"vor":[26],"allem":[27],"durch":[28],"das":[29,85],"konstitutive":[30],"Merkmal":[31],"Kundenbeteiligung":[33,67],"auszeichnen,":[34],"weshalb":[35],"die":[36],"Erstellung":[37],"meisten":[39],"zwangsl\u00e4ufig":[41],"mit":[42],"einer":[43],"gewissen":[44],"Form":[45,73],"verbunden":[48],"ist.":[49],"Insofern":[50],"es":[52],"auch":[53],"zentralen":[56],"strategischen":[57],"und":[58,64],"operativen":[59],"Aufgaben":[60],"des":[61],"Dienstleistungsmanagements,":[62],"Art":[63],"Ausma\u00df":[65],"festzulegen.":[68],"Auch":[69],"resultieren":[70],"aus":[71],"dieser":[72],"spezifische":[76],"Herausforderungen":[77],"f\u00fcr":[78],"eine":[79],"Reihe":[80],"unterschiedlicher":[81],"Managementaufgaben":[82],"wie":[83],"etwa":[84],"Qualit\u00e4ts-oder":[86],"Kapazit\u00e4tsmanagement.":[87]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":3},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-14T16:39:01.820549","created_date":"2016-06-24T00:00:00"}