{"id":"https://openalex.org/W194409604","doi":"https://doi.org/10.1007/bf00380275","title":"A cross-cultural study of consumer complaining behavior: VCR owners in the U.S. and Puerto Rico","display_name":"A cross-cultural study of consumer complaining behavior: VCR owners in the U.S. and Puerto Rico","publication_year":1991,"publication_date":"1991-03-01","ids":{"openalex":"https://openalex.org/W194409604","doi":"https://doi.org/10.1007/bf00380275","mag":"194409604"},"language":"en","primary_location":{"id":"doi:10.1007/bf00380275","doi":"https://doi.org/10.1007/bf00380275","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf00380275","pdf_url":null,"source":{"id":"https://openalex.org/S99990550","display_name":"Journal of Consumer Policy","issn_l":"0168-7034","issn":["0168-7034","0342-5843","1573-0700"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Consumer Policy","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5022421807","display_name":"Sigfredo A. Hernandez","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sigfredo A. Hernandez","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5083366905","display_name":"William M. Strahle","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"William Strahle","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5088907683","display_name":"Hector L. Garcia","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Hector L. Garcia","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":null,"display_name":"Robert C. Sorensen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Robert C. Sorensen","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":{"value":3390,"currency":"USD","value_usd":3390},"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":35,"citation_normalized_percentile":{"value":0.04420889,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"14","issue":"1","first_page":"35","last_page":"62"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7246000170707703,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7246000170707703,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.05920000001788139,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11454","display_name":"Cultural Differences and Values","score":0.053199999034404755,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/cross-cultural-comparison","display_name":"cross-cultural comparison","score":0.7210000157356262},{"id":"https://openalex.org/keywords/puerto-rico","display_name":"Puerto Rico","score":0.8109999895095825},{"id":"https://openalex.org/keywords/united-states","display_name":"United States","score":0.6769999861717224},{"id":"https://openalex.org/keywords/cultural-values","display_name":"cultural values","score":0.8759999871253967},{"id":"https://openalex.org/keywords/institutional-barriers","display_name":"institutional barriers","score":0.9470000267028809},{"id":"https://openalex.org/keywords/customer-complaints","display_name":"customer complaints","score":0.4339999854564667},{"id":"https://openalex.org/keywords/consumer-policy","display_name":"consumer policy","score":0.5519999861717224}],"concepts":[{"id":"https://openalex.org/C3018241854","wikidata":"https://www.wikidata.org/wiki/Q7258593","display_name":"Puerto rican","level":2,"score":0.9194455146789551},{"id":"https://openalex.org/C2781256819","wikidata":"https://www.wikidata.org/wiki/Q16828835","display_name":"Antecedent (behavioral psychology)","level":2,"score":0.8050180077552795},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.6174254417419434},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.49070608615875244},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.48281463980674744},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4659275710582733},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.46380022168159485},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.42903241515159607},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3518252372741699},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3244283199310303},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2965134084224701},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.20827090740203857},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/bf00380275","doi":"https://doi.org/10.1007/bf00380275","is_oa":false,"landing_page_url":"https://doi.org/10.1007/bf00380275","pdf_url":null,"source":{"id":"https://openalex.org/S99990550","display_name":"Journal of Consumer Policy","issn_l":"0168-7034","issn":["0168-7034","0342-5843","1573-0700"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319900","host_organization_name":"Springer Science+Business Media","host_organization_lineage":["https://openalex.org/P4310319900","https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Science+Business Media","Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Consumer Policy","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[{"display_name":"Peace, justice, and strong institutions","score":0.47620001435279846,"id":"https://metadata.un.org/sdg/16"}],"sustainable_development_goals_aurora":[{"display_name":"Peace, justice, and strong institutions","score":0.4399999976158142,"id":"https://metadata.un.org/sdg/16"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":37,"referenced_works":["https://openalex.org/W6652454","https://openalex.org/W404728162","https://openalex.org/W571989929","https://openalex.org/W602433299","https://openalex.org/W618492524","https://openalex.org/W1972557675","https://openalex.org/W1978311462","https://openalex.org/W1992151005","https://openalex.org/W2001464182","https://openalex.org/W2010184069","https://openalex.org/W2028184439","https://openalex.org/W2045858599","https://openalex.org/W2058462284","https://openalex.org/W2072323909","https://openalex.org/W2076287342","https://openalex.org/W2083191890","https://openalex.org/W2093611241","https://openalex.org/W2112237153","https://openalex.org/W2245106354","https://openalex.org/W2316966198","https://openalex.org/W2319191980","https://openalex.org/W2326206704","https://openalex.org/W2333856841","https://openalex.org/W2409391567","https://openalex.org/W2608408397","https://openalex.org/W2902225836","https://openalex.org/W3123610095","https://openalex.org/W3215127374","https://openalex.org/W4241315493","https://openalex.org/W4245798526","https://openalex.org/W4250382336","https://openalex.org/W4285719527","https://openalex.org/W4297081765","https://openalex.org/W4299437869","https://openalex.org/W6676826713","https://openalex.org/W6767706343","https://openalex.org/W6809281146"],"related_works":["https://openalex.org/W7215667708","https://openalex.org/W2585240370","https://openalex.org/W2756461334","https://openalex.org/W2922461482","https://openalex.org/W2743519587","https://openalex.org/W2593577453","https://openalex.org/W1922345955","https://openalex.org/W2945999340","https://openalex.org/W2051999478","https://openalex.org/W6980753369"],"abstract_inverted_index":null,"counts_by_year":[{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
