{"id":"https://openalex.org/W194166451","doi":null,"title":"Information Technology Enabled Process Outsourcing and Reengineering: Case Study of a Mortgage Bank","display_name":"Information Technology Enabled Process Outsourcing and Reengineering: Case Study of a Mortgage Bank","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W194166451","mag":"194166451"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:amcis2004-2013","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2004/437","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=2013&context=amcis2004","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2004 Proceedings","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=2013&context=amcis2004","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031502992","display_name":"N. Dayasindhu","orcid":"https://orcid.org/0000-0001-9366-8314","observed_orcids":["https://orcid.org/0000-0001-9366-8314"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"N. Dayasindhu","raw_affiliation_strings":["Association for Information Systems"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Association for Information Systems","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5031502992"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2347,"has_fulltext":true,"cited_by_count":13,"citation_normalized_percentile":{"value":0.84688189,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"437","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/business-process-reengineering","display_name":"business process reengineering","score":0.9559999704360962},{"id":"https://openalex.org/keywords/business-process-outsourcing","display_name":"business process outsourcing","score":0.925000011920929},{"id":"https://openalex.org/keywords/mortgage-servicing","display_name":"mortgage servicing","score":0.8790000081062317},{"id":"https://openalex.org/keywords/mortgage-banks","display_name":"mortgage banks","score":0.7699999809265137},{"id":"https://openalex.org/keywords/cycle-time-reduction","display_name":"cycle time reduction","score":0.9210000038146973},{"id":"https://openalex.org/keywords/customer-response-time","display_name":"customer response time","score":0.8600000143051147},{"id":"https://openalex.org/keywords/cost-reduction","display_name":"cost reduction","score":0.8820000290870667},{"id":"https://openalex.org/keywords/outsourcing-vendors","display_name":"outsourcing vendors","score":0.47699999809265137}],"concepts":[{"id":"https://openalex.org/C29143872","wikidata":"https://www.wikidata.org/wiki/Q876690","display_name":"Business process reengineering","level":3,"score":0.852790117263794},{"id":"https://openalex.org/C46934059","wikidata":"https://www.wikidata.org/wiki/Q61515","display_name":"Outsourcing","level":2,"score":0.6741679906845093},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5343080759048462},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5245804190635681},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5153059959411621},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4186145067214966},{"id":"https://openalex.org/C85345410","wikidata":"https://www.wikidata.org/wiki/Q851587","display_name":"Business process","level":3,"score":0.4120892584323883},{"id":"https://openalex.org/C174998907","wikidata":"https://www.wikidata.org/wiki/Q357662","display_name":"Work in process","level":2,"score":0.20635968446731567},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.08829554915428162},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C137335462","wikidata":"https://www.wikidata.org/wiki/Q380772","display_name":"Lean manufacturing","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:amcis2004-2013","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2004/437","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=2013&context=amcis2004","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2004 Proceedings","raw_type":"text"},{"id":"mag:194166451","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/amcis2004/437/","pdf_url":null,"source":{"id":"https://openalex.org/S4306417665","display_name":"Americas Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Americas Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:amcis2004-2013","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/amcis2004/437","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=2013&context=amcis2004","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"AMCIS 2004 Proceedings","raw_type":"text"},"sustainable_development_goals":[{"display_name":"Industry, innovation and infrastructure","score":0.5378999710083008,"id":"https://metadata.un.org/sdg/9"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W194166451.pdf","grobid_xml":"https://content.openalex.org/works/W194166451.grobid-xml"},"referenced_works_count":7,"referenced_works":["https://openalex.org/W101223594","https://openalex.org/W372454872","https://openalex.org/W602399219","https://openalex.org/W1527311855","https://openalex.org/W2407844136","https://openalex.org/W2498191233","https://openalex.org/W2993094857"],"related_works":["https://openalex.org/W6931328956","https://openalex.org/W4249267386","https://openalex.org/W2066499271","https://openalex.org/W5233229","https://openalex.org/W145526260","https://openalex.org/W2792572256","https://openalex.org/W1523846929","https://openalex.org/W63304060","https://openalex.org/W3098795692","https://openalex.org/W2291018447"],"abstract_inverted_index":{"Some":[0],"Business":[1],"Process":[2,12,24,84],"Outsourcing":[3,13,25,51,85],"(BPO)":[4],"vendors":[5],"are":[6],"providing":[7],"Information":[8],"Technology":[9],"(IT)":[10],"Enabled":[11,23,83],"and":[14,26,34,40,72,86],"Reengineering":[15,27,87],"service":[16,33],"to":[17,45,77],"clients.The":[18],"benefits":[19,47],"of":[20,48,60,67,93,119],"the":[21,46,49,90],"IT":[22],"approach":[28,52,110],"include":[29],"long":[30],"term":[31],"productivity,":[32],"quality":[35],"improvements,":[36],"decrease":[37,102],"in":[38,43,89,103,114],"costs,":[39],"gain":[41],"sharing":[42],"addition":[44],"Fee-For-Service":[50],"discussed":[53],"by":[54,106],"Lacity":[55],"et.al.":[56],"(2003).The":[57],"case":[58],"study":[59],"a":[61,78,100,121],"mortgage":[62,69],"bank":[63],"which":[64],"outsourced":[65],"some":[66],"its":[68],"servicing":[70],"processes":[71],"associated":[73],"back":[74],"office":[75],"functions":[76],"BPO":[79],"vendor":[80],"is":[81],"discussed.IT":[82],"resulted":[88,113],"strategic":[91],"benefit":[92],"better":[94],"customer":[95],"response":[96],"time":[97,105],"derived":[98],"from":[99],"dramatic":[101],"cycle":[104],"about":[107],"78":[108],"percent.This":[109],"has":[111],"also":[112],"an":[115],"annual":[116],"cost":[117],"saving":[118],"half":[120],"million":[122],"US":[123],"dollars.":[124]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-09-21T07:43:02.447757","created_date":"2016-06-24T00:00:00"}