{"id":"https://openalex.org/W190839579","doi":null,"title":"Es necesario el compromiso de los trabajadores para alcanzar ventajas competitivas y satisfacci\u00f3n del cliente cuando las compa\u00f1\u00edas emplean pr\u00e1cticas de HRM y TQM","display_name":"Es necesario el compromiso de los trabajadores para alcanzar ventajas competitivas y satisfacci\u00f3n del cliente cuando las compa\u00f1\u00edas emplean pr\u00e1cticas de HRM y TQM","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W190839579","mag":"190839579"},"language":"en","primary_location":{"id":"pmh:oai:ojs.journals.ucjc.edu:article/864","doi":null,"is_oa":true,"landing_page_url":"https://journals.ucjc.edu/ubr/article/view/864","pdf_url":"https://journals.ucjc.edu/ubr/article/download/864/990","source":{"id":"https://openalex.org/S5407017802","display_name":"UCJC Business and Society Review (formerly known as Universia Business Review)","issn_l":"2659-3270","issn":["2659-3270"],"is_oa":false,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","fecyt-seal","jufo-1","latindex","norway-1","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/I59946547","host_organization_name":"Camilo Jos\u00e9 Cela University","host_organization_lineage":["https://openalex.org/I59946547"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2659-3270","raw_type":"info:eu-repo/semantics/article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://journals.ucjc.edu/ubr/article/download/864/990","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009045227","display_name":"Rafaela Alfalla-Luque","orcid":"https://orcid.org/0000-0002-9110-8273","observed_orcids":["https://orcid.org/0000-0002-9110-8273"]},"institutions":[{"id":"https://openalex.org/I79238269","display_name":"Universidad de Sevilla","ror":"https://ror.org/03yxnpp24","country_code":"ES","type":"education","lineage":["https://openalex.org/I79238269"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Rafaela Alfalla-Luque","raw_affiliation_strings":["Universidad de Sevilla"],"raw_orcid":"https://orcid.org/0000-0002-9110-8273","affiliations":[{"raw_affiliation_string":"Universidad de Sevilla","institution_ids":["https://openalex.org/I79238269"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5066425363","display_name":"Juan Antonio Marin-Garcia","orcid":"https://orcid.org/0000-0001-5416-3938","observed_orcids":["https://orcid.org/0000-0001-5416-3938"]},"institutions":[{"id":"https://openalex.org/I60053951","display_name":"Universitat Polit\u00e8cnica de Val\u00e8ncia","ror":"https://ror.org/01460j859","country_code":"ES","type":"education","lineage":["https://openalex.org/I60053951"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Ju\u00e1n A. Mar\u00edn-Garc\u00eda","raw_affiliation_strings":["ROGLE- Dept. Organizaci\u00f3n de Empresas. Universidad Polit\u00e9cnica de Valencia"],"raw_orcid":"https://orcid.org/0000-0001-5416-3938","affiliations":[{"raw_affiliation_string":"ROGLE- Dept. Organizaci\u00f3n de Empresas. Universidad Polit\u00e9cnica de Valencia","institution_ids":["https://openalex.org/I60053951"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5000847149","display_name":"Carmen Medina\u2010L\u00f3pez","orcid":"https://orcid.org/0000-0002-6839-5016","observed_orcids":["https://orcid.org/0000-0002-6839-5016"]},"institutions":[{"id":"https://openalex.org/I79238269","display_name":"Universidad de Sevilla","ror":"https://ror.org/03yxnpp24","country_code":"ES","type":"education","lineage":["https://openalex.org/I79238269"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Carmen Medina\u2010L\u00f3pez","raw_affiliation_strings":["Universidad de Sevilla"],"raw_orcid":"https://orcid.org/0000-0002-6839-5016","affiliations":[{"raw_affiliation_string":"Universidad de Sevilla","institution_ids":["https://openalex.org/I79238269"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.2598,"has_fulltext":true,"cited_by_count":38,"citation_normalized_percentile":{"value":0.91917982,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":"4","issue":"36","first_page":"64","last_page":"89"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9193999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9193999767303467,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0406000018119812,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.025800000876188278,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-commitment","display_name":"employee commitment","score":0.9490000009536743},{"id":"https://openalex.org/keywords/human-resource-management-practices","display_name":"human resource management practices","score":0.8730000257492065},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9869999885559082},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.8970000147819519},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":1.0},{"id":"https://openalex.org/keywords/firm-performance","display_name":"firm performance","score":0.6060000061988831}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.638890266418457},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.4833885729312897},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.15352997183799744}],"mesh":[],"locations_count":8,"locations":[{"id":"pmh:oai:ojs.journals.ucjc.edu:article/864","doi":null,"is_oa":true,"landing_page_url":"https://journals.ucjc.edu/ubr/article/view/864","pdf_url":"https://journals.ucjc.edu/ubr/article/download/864/990","source":{"id":"https://openalex.org/S5407017802","display_name":"UCJC Business and Society Review (formerly known as Universia Business Review)","issn_l":"2659-3270","issn":["2659-3270"],"is_oa":false,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","fecyt-seal","jufo-1","latindex","norway-1","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/I59946547","host_organization_name":"Camilo Jos\u00e9 Cela University","host_organization_lineage":["https://openalex.org/I59946547"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2659-3270","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:idus.us.es:11441/16533","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/11441/16533","pdf_url":"http://www.redalyc.org/pdf/433/43324833005.pdf","source":{"id":"https://openalex.org/S4306401665","display_name":"Deposito de Investigacion Universidad de Sevilla (University of Seville)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I79238269","host_organization_name":"Universidad de Sevilla","host_organization_lineage":["https://openalex.org/I79238269"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"journal article"},{"id":"pmh:oai:riunet.upv.es:10251/45837","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10251/45837","pdf_url":"http://hdl.handle.net/10251/45837","source":{"id":"https://openalex.org/S4306400639","display_name":"RiuNet (Universitat Polit\u00e8cnica de Val\u00e8ncia)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I60053951","host_organization_name":"Universitat Polit\u00e8cnica de Val\u00e8ncia","host_organization_lineage":["https://openalex.org/I60053951"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:dialnet.unirioja.es:ART0000522041","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/oaiart?codigo=4103860","pdf_url":null,"source":{"id":"https://openalex.org/S4306401293","display_name":"Dialnet (Universidad de la Rioja)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I168974976","host_organization_name":"Universidad de La Rioja","host_organization_lineage":["https://openalex.org/I168974976"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Universia Business Review, ISSN 1698-5117, N\u00ba. 36, 2012, pags. 64-89","raw_type":"text (article)"},{"id":"pmh:oai:dnet:idus________::dc24e34081848ca0e2ef4e91f88863fb","doi":null,"is_oa":true,"landing_page_url":"https://idus.us.es/handle/11441/16533","pdf_url":null,"source":{"id":"https://openalex.org/S4306402641","display_name":"LA Referencia (Red Federada de Repositorios Institucionales de Publicaciones Cient\u00edficas)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4383465926","host_organization_name":"LA Referencia","host_organization_lineage":["https://openalex.org/I4383465926"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:oai:redalyc.org:43324833005","doi":null,"is_oa":false,"landing_page_url":"https://www.redalyc.org/articulo.oa?id=43324833005","pdf_url":null,"source":{"id":"https://openalex.org/S4377196100","display_name":"Redalyc (Universidad Aut\u00f3noma del Estado de M\u00e9xico)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I179647637","host_organization_name":"Universidad Aut\u00f3noma del Estado de M\u00e9xico","host_organization_lineage":["https://openalex.org/I179647637"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Universia Business Review (Espa\u00f1a) Num.36","raw_type":"art\u00edculo cient\u00edfico"},{"id":"mag:190839579","doi":null,"is_oa":false,"landing_page_url":"https://journals.ucjc.edu/ubr/article/download/864/990","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},{"id":"mag:1563510820","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/descarga/articulo/4103860.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S1518699","display_name":"Universia business review","issn_l":"1698-5117","issn":["1698-5117","2174-0933"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","poland-20"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Universia business review","raw_type":null}],"best_oa_location":{"id":"pmh:oai:ojs.journals.ucjc.edu:article/864","doi":null,"is_oa":true,"landing_page_url":"https://journals.ucjc.edu/ubr/article/view/864","pdf_url":"https://journals.ucjc.edu/ubr/article/download/864/990","source":{"id":"https://openalex.org/S5407017802","display_name":"UCJC Business and Society Review (formerly known as Universia Business Review)","issn_l":"2659-3270","issn":["2659-3270"],"is_oa":false,"is_in_doaj":true,"is_core":false,"listed_in":["ddh","doaj","fecyt-seal","jufo-1","latindex","norway-1","poland-20","russia-white-list-3"],"host_organization":"https://openalex.org/I59946547","host_organization_name":"Camilo Jos\u00e9 Cela University","host_organization_lineage":["https://openalex.org/I59946547"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"2659-3270","raw_type":"info:eu-repo/semantics/article"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.48510000109672546,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[{"id":"https://openalex.org/G8426797411","display_name":null,"funder_award_id":"DPI2010-18243","funder_id":"https://openalex.org/F4320322930","funder_display_name":"Ministerio de Ciencia e Innovaci\u00f3n"}],"funders":[{"id":"https://openalex.org/F4320322930","display_name":"Ministerio de Ciencia e Innovaci\u00f3n","ror":null}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W190839579.pdf","grobid_xml":"https://content.openalex.org/works/W190839579.grobid-xml"},"referenced_works_count":12,"referenced_works":["https://openalex.org/W1077694856","https://openalex.org/W1549098273","https://openalex.org/W1979263776","https://openalex.org/W1982469600","https://openalex.org/W1996780484","https://openalex.org/W2021413250","https://openalex.org/W2062349294","https://openalex.org/W2084571266","https://openalex.org/W2151791864","https://openalex.org/W2153700299","https://openalex.org/W2164798764","https://openalex.org/W4241333830"],"related_works":["https://openalex.org/W1563510820","https://openalex.org/W3022124203","https://openalex.org/W3121864578","https://openalex.org/W1904095948","https://openalex.org/W1514545404","https://openalex.org/W2021413250","https://openalex.org/W2341151855","https://openalex.org/W3093112076","https://openalex.org/W4380344697","https://openalex.org/W2951620344"],"abstract_inverted_index":{"There":[0],"is":[1,66],"mounting":[2],"interest":[3],"in":[4],"both":[5],"theory":[6],"and":[7,17,29,31,57,62,74],"practice":[8,85],"regarding":[9],"the":[10,25,38,42,52,70,78,90],"relationship":[11,26],"between":[12,27,51,72],"Human":[13],"Resource":[14],"Management":[15,20],"(HRM)":[16],"Total":[18],"Quality":[19],"(TQM),":[21],"as":[22,24,46],"well":[23],"HRM":[28,53,73,84,93],"TQM":[30,55,75,87,96],"organisational":[32],"performance.":[33],"This":[34],"paper":[35],"focuses":[36],"on":[37,69,86,94],"empirical":[39],"explanation":[40],"of":[41,44,49,80,82,92],"role":[43],"commitment":[45],"a":[47],"form":[48],"mediation":[50],"or":[54],"practices":[56,76],"company":[58],"competitiveness":[59],"(competitive":[60],"advantage":[61],"customer":[63],"satisfaction).":[64],"Light":[65],"also":[67],"shed":[68],"interrelationship":[71],"testing":[77],"scope":[79],"influence":[81],"each":[83],"implementation,":[88],"including":[89],"effect":[91],"individual":[95],"practices.":[97]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":4},{"year":2019,"cited_by_count":7},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":8},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":4}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
