{"id":"https://openalex.org/W190018265","doi":null,"title":"Employee Perceptions of Stakeholder Focus and Commitment to the Organization","display_name":"Employee Perceptions of Stakeholder Focus and Commitment to the Organization","publication_year":2003,"publication_date":"2003-12-22","ids":{"openalex":"https://openalex.org/W190018265","mag":"190018265"},"language":"en","primary_location":{"id":"mag:190018265","doi":null,"is_oa":false,"landing_page_url":"https://www.jstor.org/stable/40604448","pdf_url":null,"source":{"id":"https://openalex.org/S2764850994","display_name":"Journal of managerial issues","issn_l":"1045-3695","issn":["1045-3695"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core"],"host_organization":"https://openalex.org/P4310316206","host_organization_name":"Pittsburg State University","host_organization_lineage":["https://openalex.org/P4310316206"],"host_organization_lineage_names":["Pittsburg State University"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of managerial issues","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067519919","display_name":"Sheri Bridges","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sheri Bridges","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5068162955","display_name":"J. Kline Harrison","orcid":"https://orcid.org/0000-0002-2971-0589","observed_orcids":["https://orcid.org/0000-0002-2971-0589"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"J. Kline Harrison","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2971-0589","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.7154,"has_fulltext":false,"cited_by_count":33,"citation_normalized_percentile":{"value":0.81020143,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":"15","issue":"4","first_page":"498","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.5727999806404114,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.5727999806404114,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.19429999589920044,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10115","display_name":"Corporate Social Responsibility Reporting","score":0.07530000060796738,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/employee-commitment","display_name":"employee commitment","score":0.9350000023841858},{"id":"https://openalex.org/keywords/organizational-commitment","display_name":"organizational commitment","score":0.8169999718666077},{"id":"https://openalex.org/keywords/stakeholder-focus","display_name":"stakeholder focus","score":0.9449999928474426},{"id":"https://openalex.org/keywords/employee-perceptions","display_name":"employee perceptions","score":0.6470000147819519},{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":0.5329999923706055},{"id":"https://openalex.org/keywords/shareholder-value","display_name":"shareholder value","score":0.7699999809265137},{"id":"https://openalex.org/keywords/employee-loyalty","display_name":"employee loyalty","score":0.6060000061988831},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.5360000133514404},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.503000020980835},{"id":"https://openalex.org/keywords/employee-retention","display_name":"employee retention","score":0.3479999899864197},{"id":"https://openalex.org/keywords/downsizing","display_name":"downsizing","score":0.531000018119812},{"id":"https://openalex.org/keywords/labour-market-flexibility","display_name":"labour market flexibility","score":0.3720000088214874},{"id":"https://openalex.org/keywords/employee-recognition","display_name":"employee recognition","score":0.3869999945163727},{"id":"https://openalex.org/keywords/employee-incentives","display_name":"employee incentives","score":0.3319999873638153},{"id":"https://openalex.org/keywords/employee-recognition-programs","display_name":"employee recognition programs","score":0.39399999380111694}],"concepts":[{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5939837694168091},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5843547582626343},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5338683128356934},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.5090422034263611},{"id":"https://openalex.org/C2779093199","wikidata":"https://www.wikidata.org/wiki/Q338010","display_name":"Shareholder value","level":4,"score":0.4996480941772461},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.43492719531059265},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4200788736343384},{"id":"https://openalex.org/C120757647","wikidata":"https://www.wikidata.org/wiki/Q381136","display_name":"Shareholder","level":3,"score":0.37098199129104614},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33340954780578613},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.21601668000221252},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.19901105761528015},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.14675292372703552},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:190018265","doi":null,"is_oa":false,"landing_page_url":"https://www.jstor.org/stable/40604448","pdf_url":null,"source":{"id":"https://openalex.org/S2764850994","display_name":"Journal of managerial issues","issn_l":"1045-3695","issn":["1045-3695"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-c","cwts-core"],"host_organization":"https://openalex.org/P4310316206","host_organization_name":"Pittsburg State University","host_organization_lineage":["https://openalex.org/P4310316206"],"host_organization_lineage_names":["Pittsburg State University"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Journal of managerial issues","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.49000000953674316,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W1524554874","https://openalex.org/W1909010626","https://openalex.org/W1969884721","https://openalex.org/W1973740440","https://openalex.org/W1983406580","https://openalex.org/W2041090984","https://openalex.org/W2042634652","https://openalex.org/W2052968812","https://openalex.org/W2055132935","https://openalex.org/W2060563195","https://openalex.org/W2073092410","https://openalex.org/W2076025404","https://openalex.org/W2084710723","https://openalex.org/W2090802048","https://openalex.org/W2100641565","https://openalex.org/W2128100102","https://openalex.org/W2159756890","https://openalex.org/W2160561784","https://openalex.org/W2170028382","https://openalex.org/W2170125844","https://openalex.org/W2286830428","https://openalex.org/W2885465634","https://openalex.org/W2988078204","https://openalex.org/W3014952447","https://openalex.org/W3021802473"],"related_works":["https://openalex.org/W3007470131","https://openalex.org/W47021512","https://openalex.org/W7112231242","https://openalex.org/W76404315","https://openalex.org/W352805070","https://openalex.org/W3147432176","https://openalex.org/W3200289005","https://openalex.org/W2085627014","https://openalex.org/W2331291850","https://openalex.org/W2217859732"],"abstract_inverted_index":{"Today's":[0],"increasingly":[1],"competitive":[2,206],"business":[3,103,411],"environment":[4],"requires":[5],"that":[6,54,78,131,176,192,234,332,443,522],"companies":[7,329,350],"find":[8],"new":[9,31],"and":[10,29,33,59,71,74,87,94,107,144,190,207,222,260,306,344,358,381,421,424,463,512,527,532,548,564],"improved":[11,141],"strategies":[12,130,423],"for":[13,41,65,430,483],"achieving":[14],"superior":[15,84],"financial":[16,149,208,287],"returns.":[17],"In":[18],"a":[19,67,340,437,471,574],"world":[20],"in":[21,56,136,187,204,243,284,298,353,366],"which":[22],"technology":[23],"has":[24,166,325,497],"driven":[25],"down":[26],"production":[27],"costs":[28],"made":[30],"goods":[32],"services":[34],"easier":[35],"to":[36,148,161,196,212,240,248,258,294,363,389,427,458,480,494,510,530,539,557,579,586,590],"imitate,":[37],"firms":[38,293],"must":[39,419],"look":[40],"less":[42,487,588],"traditional":[43],"ways":[44],"of":[45,48,83,92,109,116,170,180,228,237,256,265,272,322,342,393,403,409,474,504,543,551,576],"staying":[46],"ahead":[47],"the":[49,81,90,102,105,168,177,188,254,263,270,273,278,281,299,320,323,390,404,407,415,432,484,495,544,549,558,591],"competition.":[50,391],"Reichheld":[51],"(1996)":[52],"contends":[53],"increases":[55],"customer,":[57],"investor":[58,88],"employee":[60,164,194,246,315,492,502,541],"loyalty":[61,108],"offer":[62],"enormous":[63],"potential":[64],"enhancing":[66],"firm's":[68],"performance.":[69,150],"Davis":[70],"Landa":[72],"concur":[73],"further":[75],"point":[76],"out":[77],"customer":[85,142,324],"loyalty,":[80,89],"outcome":[82,91],"service,":[86],"protected":[93],"enhanced":[95],"shareholder":[96,266,296],"value,":[97],"are":[98,445,478,507,524],"each":[99],"dependent":[100],"upon":[101],"gaining":[104,205],"commitment":[106,165,195,211,239,247,257,493,556,578],"its":[110,152],"employees":[118,213,241,399,416,477],"(2000:":[112],"4).":[113],"Their":[114],"view":[115],"committed":[117,589],"as":[119,225,269,286,476,573],"key":[120],"success":[121],"drivers":[122],"is":[123,156,179,199,214,414,520],"supported":[124],"by":[125,302],"Pfeffer":[126],"(1998),":[127,163],"who":[128,330,368,418,581],"says":[129],"put":[132,396],"workers":[133],"first":[134],"result":[135],"higher":[137],"productivity,":[138],"greater":[139,181],"flexibility,":[140],"service":[143],"other":[145,359,500],"outcomes":[146],"related":[147],"Given":[151],"practical":[153],"significance,":[154],"it":[155,185,413,519,535],"no":[157],"surprise":[158],"that,":[159],"according":[160],"Mowday":[162],"been":[167],"subject":[169],"voluminous":[171],"academic":[172],"research.":[173],"He":[174,217],"suggests":[175],"topic":[178],"importance":[182,255,321],"today":[183],"than":[184,202,335,567],"was":[186],"past,":[189],"notes":[191],"while":[193],"an":[197],"organization":[198,496],"more":[200,462,464,482,526,528],"critical":[201],"ever":[203],"advantage,":[209],"organizational":[210,238,577],"actually":[215],"declining.":[216],"cites":[218],"widespread":[219],"corporate":[220],"downsizing":[221],"cost":[223],"cutting":[224],"two":[226],"examples":[227],"this":[229,235],"phenomenon.":[230],"Baruch":[231],"(1998)":[232],"argues":[233],"lack":[236,575],"has,":[242],"turn,":[244],"diminished":[245],"companies.":[249],"Corporations":[250],"have":[251,261,351],"long":[252],"understood":[253],"shareholders":[259,563],"embraced":[262],"concept":[264,282],"wealth":[267],"maximization":[268],"purpose":[271],"firm":[274],"(Serven,":[275],"1999).":[276],"Over":[277],"last":[279],"decade,":[280],"grew":[283],"significance":[285],"analysts":[288],"applied":[289],"mounting":[290],"pressure":[291],"on":[292,491,554,562,568],"build":[295],"value":[297,429],"short":[300],"term":[301],"increasing":[303],"quarterly":[304],"profits":[305],"earnings":[307],"(Fox,":[308],"1997),":[309],"often":[310],"through":[311],"cost-cutting":[312],"measures":[313],"involving":[314],"dislocation":[316],"or":[317,400,486],"downsizing.":[318],"Likewise,":[319],"grown":[326],"among":[327,499],"market-driven":[328],"believe":[331],"pursuing":[333],"relationships--rather":[334],"transactions--with":[336],"buyers":[337],"can":[338,377,384],"create":[339,428],"source":[341],"predictable":[343],"valuable":[345],"revenues":[346],"(Berry,":[347],"2001).":[348],"Such":[349],"invested":[352],"customer-relationship":[354],"management,":[355],"data":[356],"mining":[357],"sophisticated":[360],"technologies":[361],"designed":[362,426],"assist":[364],"them":[365],"determining":[367],"their":[369,410,446],"customers":[370,531],"are,":[371],"what":[372,452],"they":[373,376,383,453,506],"want,":[374],"how":[375,382,505],"be":[378,385,537,571,584,587],"better":[379],"served,":[380],"prevented":[386],"from":[387,465],"defecting":[388],"Regardless":[392],"whether":[394],"corporations":[395],"shareholders,":[397,533],"customers,":[398,565],"some":[401],"combination":[402],"three":[405],"at":[406],"heart":[408],"missions,":[412],"themselves":[417],"develop":[420],"implement":[422],"tactics":[425],"all":[431],"groups":[433,515],"(Bowden,":[434],"2000).":[435],"As":[436],"result,":[438],"organizations":[439,523],"now":[440],"routinely":[441],"claim":[442],"people":[444],"greatest":[447],"asset,":[448],"but":[449],"few":[450],"practice":[451],"preach":[454],"(Mowday,":[455],"1998).":[456],"According":[457],"Guaspari,":[459],"businesses":[460],"suck":[461],"people's":[466],"lives":[467],"(1998:":[468],"20),":[469],"engendering":[470],"growing":[472],"sense":[473],"dispiritedness":[475],"forced":[479],"do":[481],"same":[485],"money.":[488],"Previous":[489],"research":[490],"examined,":[498],"factors,":[501],"perceptions":[503,542,553],"treated":[508],"relative":[509],"internal":[511],"external":[513],"peer":[514],"only.":[516],"However,":[517],"if":[518],"true":[521],"directing":[525],"attention":[529],"then":[534,583],"would":[536],"worthwhile":[538],"examine":[540],"organization's":[545],"stakeholder":[546],"focus":[547,561],"impact":[550],"these":[552],"workers'":[555],"organization.":[559],"A":[560],"rather":[566],"employees,":[569],"might":[570,582],"seen":[572],"workers,":[580],"expected":[585],"firm.":[592],"\u2026":[593]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-12T09:15:50.089291","created_date":"2016-06-24T00:00:00"}
