{"id":"https://openalex.org/W1883299678","doi":"https://doi.org/10.1142/s1363919615500383","title":"SERVICE INNOVATION PERFORMANCE AND INFORMATION TECHNOLOGY: AN EMPIRICAL ANALYSIS FROM THE DYNAMIC CAPABILITY PERSPECTIVE","display_name":"SERVICE INNOVATION PERFORMANCE AND INFORMATION TECHNOLOGY: AN EMPIRICAL ANALYSIS FROM THE DYNAMIC CAPABILITY PERSPECTIVE","publication_year":2015,"publication_date":"2015-06-12","ids":{"openalex":"https://openalex.org/W1883299678","doi":"https://doi.org/10.1142/s1363919615500383","mag":"1883299678"},"language":"en","primary_location":{"id":"doi:10.1142/s1363919615500383","doi":"https://doi.org/10.1142/s1363919615500383","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s1363919615500383","pdf_url":null,"source":{"id":"https://openalex.org/S181388337","display_name":"International Journal of Innovation Management","issn_l":"1363-9196","issn":["1363-9196","1757-5877"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310311754","host_organization_name":"Imperial College Press","host_organization_lineage":["https://openalex.org/P4310311754"],"host_organization_lineage_names":["Imperial College Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5048139020","display_name":"Ralf Plattfaut","orcid":"https://orcid.org/0000-0002-1442-4758","observed_orcids":["https://orcid.org/0000-0002-1442-4758"]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]},{"id":"https://openalex.org/I4399598472","display_name":"European Research Center for Information Systems","ror":"https://ror.org/032a28f65","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4399598472"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"RALF PLATTFAUT","raw_affiliation_strings":["European Research Center for Information Systems, University of Muenster, Germany","European Research Center for Information Systems, University of Muenster, Germany#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]},{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany#TAB#","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5084671818","display_name":"Bj\u00f6rn Niehaves","orcid":"https://orcid.org/0000-0002-2682-6009","observed_orcids":["https://orcid.org/0000-0002-2682-6009"]},"institutions":[{"id":"https://openalex.org/I206895457","display_name":"University of Siegen","ror":"https://ror.org/02azyry73","country_code":"DE","type":"education","lineage":["https://openalex.org/I206895457"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"BJOERN NIEHAVES","raw_affiliation_strings":["University of Siegen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Siegen, Germany","institution_ids":["https://openalex.org/I206895457"]}]},{"author_position":"middle","author":{"id":null,"display_name":"MATTHIAS VOIGT","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]},{"id":"https://openalex.org/I4399598472","display_name":"European Research Center for Information Systems","ror":"https://ror.org/032a28f65","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4399598472"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"MATTHIAS VOIGT","raw_affiliation_strings":["European Research Center for Information Systems, University of Muenster, Germany","European Research Center for Information Systems, University of Muenster, Germany#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]},{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany#TAB#","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5046269587","display_name":"Andrea Malsbender","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]},{"id":"https://openalex.org/I4399598472","display_name":"European Research Center for Information Systems","ror":"https://ror.org/032a28f65","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4399598472"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"ANDREA MALSBENDER","raw_affiliation_strings":["European Research Center for Information Systems, University of Muenster, Germany","European Research Center for Information Systems, University of Muenster, Germany#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]},{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany#TAB#","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5005587164","display_name":"Kevin Ortbach","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I22465464","display_name":"University of M\u00fcnster","ror":"https://ror.org/00pd74e08","country_code":"DE","type":"education","lineage":["https://openalex.org/I22465464"]},{"id":"https://openalex.org/I4399598472","display_name":"European Research Center for Information Systems","ror":"https://ror.org/032a28f65","country_code":"DE","type":"facility","lineage":["https://openalex.org/I4399598472"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"KEVIN ORTBACH","raw_affiliation_strings":["European Research Center for Information Systems, University of Muenster, Germany","European Research Center for Information Systems, University of Muenster, Germany#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]},{"raw_affiliation_string":"European Research Center for Information Systems, University of Muenster, Germany#TAB#","institution_ids":["https://openalex.org/I22465464","https://openalex.org/I4399598472"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5108606154","display_name":"Jens P\u00f6ppelbu\u00df","orcid":"https://orcid.org/0000-0003-4960-7818","observed_orcids":["https://orcid.org/0000-0003-4960-7818"]},"institutions":[{"id":"https://openalex.org/I180437899","display_name":"University of Bremen","ror":"https://ror.org/04ers2y35","country_code":"DE","type":"education","lineage":["https://openalex.org/I180437899"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"JENS POEPPELBUSS","raw_affiliation_strings":["University of Bremen, Germany"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Bremen, Germany","institution_ids":["https://openalex.org/I180437899"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":8.3833,"has_fulltext":false,"cited_by_count":34,"citation_normalized_percentile":{"value":0.96890245,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"19","issue":"04","first_page":"1550038","last_page":"1550038"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.5160999894142151,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.5160999894142151,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.47609999775886536,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.004000000189989805,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-innovation-performance","display_name":"service innovation performance","score":0.9380000233650208},{"id":"https://openalex.org/keywords/information-technology","display_name":"information technology","score":0.9779999852180481},{"id":"https://openalex.org/keywords/dynamic-capabilities","display_name":"dynamic capabilities","score":0.9539999961853027},{"id":"https://openalex.org/keywords/sensing","display_name":"sensing","score":0.5239999890327454},{"id":"https://openalex.org/keywords/seizing","display_name":"seizing","score":0.996999979019165},{"id":"https://openalex.org/keywords/transformation","display_name":"transformation","score":0.9190000295639038},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.6729999780654907}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6692559123039246},{"id":"https://openalex.org/C3307092","wikidata":"https://www.wikidata.org/wiki/Q6532095","display_name":"Service innovation","level":3,"score":0.5943477749824524},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5599070191383362},{"id":"https://openalex.org/C196083921","wikidata":"https://www.wikidata.org/wiki/Q7915758","display_name":"Variance (accounting)","level":2,"score":0.555819034576416},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5453417301177979},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.5302925705909729},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5279720425605774},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.4760403633117676},{"id":"https://openalex.org/C2780504989","wikidata":"https://www.wikidata.org/wiki/Q2742037","display_name":"Dynamic capabilities","level":2,"score":0.4428273141384125},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4228120446205139},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4160487651824951},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3901926279067993},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.3333071768283844},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.30849555134773254},{"id":"https://openalex.org/C121955636","wikidata":"https://www.wikidata.org/wiki/Q4116214","display_name":"Accounting","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1142/s1363919615500383","doi":"https://doi.org/10.1142/s1363919615500383","is_oa":false,"landing_page_url":"https://doi.org/10.1142/s1363919615500383","pdf_url":null,"source":{"id":"https://openalex.org/S181388337","display_name":"International Journal of Innovation Management","issn_l":"1363-9196","issn":["1363-9196","1757-5877"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/P4310311754","host_organization_name":"Imperial College Press","host_organization_lineage":["https://openalex.org/P4310311754"],"host_organization_lineage_names":["Imperial College Press"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Innovation Management","raw_type":"journal-article"},{"id":"pmh:oai:RePEc:wsi:ijimxx:v:19:y:2015:i:04:n:s1363919615500383","doi":null,"is_oa":false,"landing_page_url":"http://www.worldscientific.com/doi/abs/10.1142/S1363919615500383","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"article"},{"id":"pmh:oai:RePEc:wsi:ijimxx:v:19:y:2015:i:04:p:1550038-1-1550038-30","doi":null,"is_oa":false,"landing_page_url":"http://www.worldscinet.com/cgi-bin/details.cgi?type=html&id=pii:S1363919615500383","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"article"}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/9","display_name":"Industry, innovation and infrastructure","score":1.0}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":93,"referenced_works":["https://openalex.org/W27321788","https://openalex.org/W30387825","https://openalex.org/W96324757","https://openalex.org/W1485916023","https://openalex.org/W1497226654","https://openalex.org/W1520714623","https://openalex.org/W1532816059","https://openalex.org/W1545460766","https://openalex.org/W1550364087","https://openalex.org/W1562842797","https://openalex.org/W1590637823","https://openalex.org/W1608549176","https://openalex.org/W1689771227","https://openalex.org/W1721421031","https://openalex.org/W1737826015","https://openalex.org/W1965881653","https://openalex.org/W1967879256","https://openalex.org/W1975512401","https://openalex.org/W1980211269","https://openalex.org/W1980462392","https://openalex.org/W1984639421","https://openalex.org/W1985419904","https://openalex.org/W1987819228","https://openalex.org/W1990834281","https://openalex.org/W1993150574","https://openalex.org/W1996790309","https://openalex.org/W2005593452","https://openalex.org/W2010574843","https://openalex.org/W2012020516","https://openalex.org/W2012214512","https://openalex.org/W2015378042","https://openalex.org/W2015569257","https://openalex.org/W2017464775","https://openalex.org/W2018514036","https://openalex.org/W2021770668","https://openalex.org/W2026368098","https://openalex.org/W2030682684","https://openalex.org/W2032696994","https://openalex.org/W2032832502","https://openalex.org/W2039318349","https://openalex.org/W2044626126","https://openalex.org/W2045148212","https://openalex.org/W2046553909","https://openalex.org/W2049349362","https://openalex.org/W2050825106","https://openalex.org/W2051848980","https://openalex.org/W2052217561","https://openalex.org/W2052679756","https://openalex.org/W2053155195","https://openalex.org/W2055135206","https://openalex.org/W2055192033","https://openalex.org/W2057012437","https://openalex.org/W2065364919","https://openalex.org/W2069572783","https://openalex.org/W2075616186","https://openalex.org/W2077297144","https://openalex.org/W2079404158","https://openalex.org/W2096443635","https://openalex.org/W2098551118","https://openalex.org/W2098637428","https://openalex.org/W2098916257","https://openalex.org/W2102281489","https://openalex.org/W2107049970","https://openalex.org/W2107552604","https://openalex.org/W2115981184","https://openalex.org/W2116569418","https://openalex.org/W2118450840","https://openalex.org/W2123709218","https://openalex.org/W2124023387","https://openalex.org/W2125326971","https://openalex.org/W2128111770","https://openalex.org/W2128847913","https://openalex.org/W2130022913","https://openalex.org/W2140956556","https://openalex.org/W2142149595","https://openalex.org/W2143916736","https://openalex.org/W2145037515","https://openalex.org/W2150238850","https://openalex.org/W2153807042","https://openalex.org/W2168697680","https://openalex.org/W2169667133","https://openalex.org/W2170219224","https://openalex.org/W2170510658","https://openalex.org/W2189495182","https://openalex.org/W2317230414","https://openalex.org/W2402975938","https://openalex.org/W2491592051","https://openalex.org/W2621340340","https://openalex.org/W3122788292","https://openalex.org/W3147343449","https://openalex.org/W4234144851","https://openalex.org/W4238306122","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W67884965","https://openalex.org/W1590637823","https://openalex.org/W2061595931","https://openalex.org/W1528485701","https://openalex.org/W4398289077","https://openalex.org/W2899769062","https://openalex.org/W7001274918","https://openalex.org/W2029747599","https://openalex.org/W2108744031","https://openalex.org/W614983489"],"abstract_inverted_index":{"Service":[0],"firms":[1],"need":[2],"to":[3,11,26,40,59,65,127],"continuously":[4],"innovate":[5],"their":[6,41],"service":[7,28,60,66,89,104],"offerings":[8],"in":[9,14,88,103],"order":[10],"remain":[12],"competitive":[13],"constantly":[15],"changing":[16],"market":[17],"conditions.":[18],"Successful":[19],"innovators":[20],"utilise":[21],"current":[22],"information":[23],"technology":[24],"(IT)":[25],"access":[27],"innovation":[29,61,105],"capacity":[30],"and":[31,48,63,81,111,117,138],"knowledge":[32],"which":[33],"can":[34,57,96],"be":[35],"located":[36],"internal":[37],"or":[38],"external":[39],"organisation.":[42],"In":[43,122],"this":[44],"paper,":[45],"we":[46,74,95,124],"develop":[47],"test":[49],"a":[50,129,146],"theoretical":[51,93],"framework":[52],"that":[53],"explains":[54],"how":[55],"IT":[56,134,143],"contribute":[58],"performance,":[62],"finally,":[64],"provision":[67],"performance.":[68],"Drawing":[69],"on":[70,136,149],"dynamic":[71],"capability":[72],"theory,":[73],"differentiate":[75],"between":[76],"sensing":[77],"(SN),":[78],"seizing":[79],"(SZ),":[80],"transformation":[82],"(TF)":[83],"as":[84],"the":[85,101,115],"key":[86],"abilities":[87,140],"innovation.":[90],"With":[91],"our":[92],"model,":[94],"explain":[97],"almost":[98],"40%":[99],"of":[100,120,132],"variance":[102],"performance":[106],"(SIP)":[107],"(R2":[108],"=":[109],"0.3955)":[110],"provide":[112],"evidence":[113],"for":[114],"multi-faceted":[116],"significant":[118,130,147],"effects":[119],"IT.":[121],"particular,":[123],"are":[125],"able":[126],"show":[128],"influence":[131],"inter-organisational":[133],"support":[135,144],"SN":[137],"SZ":[139],"while":[141],"organisational":[142],"has":[145],"impact":[148],"TF":[150],"abilities.":[151]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":5},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":6},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}