{"id":"https://openalex.org/W188138126","doi":null,"title":"Adding Value in Banking: Human Resource Innovations for Service Firms","display_name":"Adding Value in Banking: Human Resource Innovations for Service Firms","publication_year":1996,"publication_date":"1996-01-01","ids":{"openalex":"https://openalex.org/W188138126","mag":"188138126"},"language":"en","primary_location":{"id":"mag:188138126","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/articulo?codigo=2512711","pdf_url":null,"source":{"id":"https://openalex.org/S189923312","display_name":"Sloan management review","issn_l":"0019-848X","issn":["0019-848X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","ft50"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Sloan management review","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5034560801","display_name":"Brent R. Keltner","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Brent R. Keltner","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5037717776","display_name":"David Finegold","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"David Finegold","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.2336,"has_fulltext":false,"cited_by_count":74,"citation_normalized_percentile":{"value":0.96490202,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"38","issue":"1","first_page":"57","last_page":"68"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.8848000168800354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12843","display_name":"Human Resource and Talent Management","score":0.8848000168800354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11994","display_name":"Human Resource Development and Performance Evaluation","score":0.052400000393390656,"subfield":{"id":"https://openalex.org/subfields/3202","display_name":"Applied Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.01720000058412552,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/banking","display_name":"banking sector","score":0.7829999923706055},{"id":"https://openalex.org/keywords/human-resource-management","display_name":"human resource management","score":0.9210000038146973},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7850000262260437},{"id":"https://openalex.org/keywords/employee-turnover","display_name":"employee turnover","score":0.8080000281333923},{"id":"https://openalex.org/keywords/employee-training","display_name":"employee training","score":0.7350000143051147},{"id":"https://openalex.org/keywords/internal-promotion","display_name":"internal promotion","score":0.972000002861023},{"id":"https://openalex.org/keywords/employee-motivation","display_name":"employee motivation","score":0.47999998927116394},{"id":"https://openalex.org/keywords/competition-in-financial-services","display_name":"financial services competition","score":0.7900000214576721},{"id":"https://openalex.org/keywords/service-companies","display_name":"service companies","score":0.3109999895095825}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6726070642471313},{"id":"https://openalex.org/C100521375","wikidata":"https://www.wikidata.org/wiki/Q2015382","display_name":"Competence (human resources)","level":2,"score":0.6240348815917969},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6141610145568848},{"id":"https://openalex.org/C71750763","wikidata":"https://www.wikidata.org/wiki/Q646164","display_name":"General partnership","level":2,"score":0.6024273037910461},{"id":"https://openalex.org/C107645774","wikidata":"https://www.wikidata.org/wiki/Q5467169","display_name":"Human resources","level":2,"score":0.5675670504570007},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.5111413598060608},{"id":"https://openalex.org/C98147612","wikidata":"https://www.wikidata.org/wiki/Q215599","display_name":"Promotion (chess)","level":3,"score":0.47721201181411743},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.47265732288360596},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.450261652469635},{"id":"https://openalex.org/C202372285","wikidata":"https://www.wikidata.org/wiki/Q1056396","display_name":"Human resource management","level":2,"score":0.4482373297214508},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.387207567691803},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.32851195335388184},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.21811410784721375},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.2003629505634308},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:188138126","doi":null,"is_oa":false,"landing_page_url":"https://dialnet.unirioja.es/servlet/articulo?codigo=2512711","pdf_url":null,"source":{"id":"https://openalex.org/S189923312","display_name":"Sloan management review","issn_l":"0019-848X","issn":["0019-848X"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["anvur-scientific","ft50"],"host_organization":"https://openalex.org/P4310320990","host_organization_name":"Elsevier BV","host_organization_lineage":["https://openalex.org/P4310320990"],"host_organization_lineage_names":["Elsevier BV"],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Sloan management review","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/8","score":0.7257999777793884,"display_name":"Decent work and economic growth"}],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/17","score":0.46000000834465027,"display_name":"Partnerships for the goals"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W7126979002","https://openalex.org/W7217394391","https://openalex.org/W4405137111","https://openalex.org/W2614823384","https://openalex.org/W1973019592","https://openalex.org/W3122180552","https://openalex.org/W7038333186","https://openalex.org/W2468336593","https://openalex.org/W6976945970","https://openalex.org/W3087210279"],"abstract_inverted_index":{"In":[0,51],"a":[1,52,144,208],"new":[2,89],"competitive":[3],"environment,":[4],"services":[5],"must":[6],"now":[7],"compete":[8],"not":[9],"only":[10,183],"on":[11,15],"price":[12],"but":[13],"also":[14,142],"quality.":[16],"While":[17],"some":[18,76,149],"service":[19,35,175,218],"firms":[20,219],"have":[21,64,78,87,103,160],"quickly":[22],"responded":[23,79],"to":[24,29,66,80,96,111,130,162,168,198],"this":[25],"challenge,":[26],"many":[27],"continue":[28],"use":[30],"an":[31],"industrial":[32],"model":[33],"for":[34,108,117,224],"delivery.":[36],"They":[37,102],"invest":[38],"minimally":[39],"in":[40,69,151],"their":[41,135],"employees,":[42],"while":[43],"tolerating":[44],"low":[45],"skill":[46],"levels":[47],"and":[48,59,99,127,137,157,165,211,216],"high":[49],"turnover.":[50],"detailed":[53],"study":[54],"of":[55,85],"the":[56,60,72,173,178,182,185,189,201],"banking":[57],"industry":[58],"market":[61],"changes":[62],"that":[63,93,120,148],"led":[65],"increased":[67],"competition":[68],"financial":[70,174],"services,":[71],"authors":[73,141,179],"examine":[74],"how":[75],"banks":[77,86,150,215],"current":[81],"trends.":[82],"\n\nA":[83],"number":[84],"created":[88],"human":[90],"resource":[91],"policies":[92],"are":[94],"designed":[95],"motivate,":[97],"develop,":[98],"keep":[100],"employees.":[101],"developed":[104],"competence-based":[105],"career":[106],"ladders":[107],"entry-level":[109],"employees":[110],"lower":[112],"staff":[113],"turnover,":[114],"training":[115,125],"programs":[116,206],"high-skill":[118],"positions":[119],"alternate":[121],"work":[122],"experience":[123],"with":[124,196],"courses,":[126],"internal":[128],"promotion":[129],"increase":[131],"employees'":[132],"knowledge":[133],"about":[134],"bank":[136,186],"its":[138,191],"products.":[139],"\n\nThe":[140],"advocate":[143],"bank-education":[145],"partnership,":[146],"something":[147],"San":[152],"Francisco,":[153],"Los":[154],"Angeles,":[155],"Chicago,":[156],"New":[158],"York":[159],"tried,":[161],"encourage":[163],"colleges":[164],"other":[166,217],"educators":[167],"develop":[169],"courses":[170],"aimed":[171],"at":[172],"industry.":[176],"As":[177],"see":[180],"it,":[181],"expense":[184],"incurs":[187],"is":[188],"time":[190],"HR":[192],"personnel":[193],"spend":[194],"working":[195],"schools":[197],"set":[199],"up":[200],"program.":[202],"By":[203],"establishing":[204],"both":[205],"-":[207,214],"newemployee":[209],"contract":[210],"education":[212],"cooperatives":[213],"can":[220],"meet":[221],"customer":[222],"demands":[223],"quality":[225],"service.":[226]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":4},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2016-06-24T00:00:00"}