{"id":"https://openalex.org/W1875520136","doi":"https://doi.org/10.22403/uqroomx/typ06/02","title":"Conceptos, dimensiones y antecedentes de la confianza en los entornos virtuales","display_name":"Conceptos, dimensiones y antecedentes de la confianza en los entornos virtuales","publication_year":2009,"publication_date":"2009-06-01","ids":{"openalex":"https://openalex.org/W1875520136","doi":"https://doi.org/10.22403/uqroomx/typ06/02","mag":"1875520136"},"language":"es","primary_location":{"id":"doi:10.22403/uqroomx/typ06/02","doi":"https://doi.org/10.22403/uqroomx/typ06/02","is_oa":true,"landing_page_url":"https://doi.org/10.22403/uqroomx/typ06/02","pdf_url":"https://doi.org/10.22403/uqroomx/typ06/02","source":{"id":"https://openalex.org/S4210229484","display_name":"Revista Teor\u00eda y praxis","issn_l":"1870-1582","issn":["1870-1582"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-4","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Teor\u00eda y Praxis","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"bronze","oa_url":"https://doi.org/10.22403/uqroomx/typ06/02","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068194652","display_name":"Silvia Sanz Blas","orcid":"https://orcid.org/0000-0001-6313-3167","observed_orcids":["https://orcid.org/0000-0001-6313-3167"]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Silvia Sanz","raw_affiliation_strings":["Universidad de Valencia, Valencia / Espa\u00f1a"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Valencia, Valencia / Espa\u00f1a","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Carla Ruiz","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Carla Ruiz","raw_affiliation_strings":["Universidad de Valencia, Valencia / Espa\u00f1a"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Valencia, Valencia / Espa\u00f1a","institution_ids":["https://openalex.org/I16097986"]}]},{"author_position":"last","author":{"id":null,"display_name":"Isabel P\u00e9rez","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I16097986","display_name":"Universitat de Val\u00e8ncia","ror":"https://ror.org/043nxc105","country_code":"ES","type":"education","lineage":["https://openalex.org/I16097986"]}],"countries":["ES"],"is_corresponding":false,"raw_author_name":"Isabel P\u00e9rez","raw_affiliation_strings":["Universidad de Valencia, Valencia / Espa\u00f1a"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Universidad de Valencia, Valencia / Espa\u00f1a","institution_ids":["https://openalex.org/I16097986"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I16097986"],"apc_list":null,"apc_paid":null,"fwci":0.7255,"has_fulltext":true,"cited_by_count":24,"citation_normalized_percentile":{"value":0.83534137,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":98},"biblio":{"volume":"5","issue":"6","first_page":"31","last_page":"58"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6220999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.6220999956130981,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.23319999873638153,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.034699998795986176,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/trust","display_name":"trust","score":0.5099999904632568},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.6399999856948853},{"id":"https://openalex.org/keywords/virtual-worlds","display_name":"virtual worlds","score":0.6850000023841858},{"id":"https://openalex.org/keywords/information-asymmetry","display_name":"information asymmetry","score":0.7269999980926514},{"id":"https://openalex.org/keywords/opportunism","display_name":"opportunism","score":0.6230000257492065},{"id":"https://openalex.org/keywords/adverse-selection","display_name":"adverse selection","score":0.5},{"id":"https://openalex.org/keywords/signaling","display_name":"signaling","score":0.3449999988079071},{"id":"https://openalex.org/keywords/dimensions-of-trust","display_name":"trust dimensions","score":0.5450000166893005},{"id":"https://openalex.org/keywords/antecedents-of-trust","display_name":"antecedents of trust","score":0.7950000166893005},{"id":"https://openalex.org/keywords/organizational-trust","display_name":"organizational trust","score":0.4230000078678131},{"id":"https://openalex.org/keywords/interpersonal-trust","display_name":"interpersonal trust","score":0.46399998664855957},{"id":"https://openalex.org/keywords/institutional-trust","display_name":"institutional trust","score":0.49900001287460327}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.49472710490226746},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.16095155477523804}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.22403/uqroomx/typ06/02","doi":"https://doi.org/10.22403/uqroomx/typ06/02","is_oa":true,"landing_page_url":"https://doi.org/10.22403/uqroomx/typ06/02","pdf_url":"https://doi.org/10.22403/uqroomx/typ06/02","source":{"id":"https://openalex.org/S4210229484","display_name":"Revista Teor\u00eda y praxis","issn_l":"1870-1582","issn":["1870-1582"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-4","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Teor\u00eda y Praxis","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.22403/uqroomx/typ06/02","doi":"https://doi.org/10.22403/uqroomx/typ06/02","is_oa":true,"landing_page_url":"https://doi.org/10.22403/uqroomx/typ06/02","pdf_url":"https://doi.org/10.22403/uqroomx/typ06/02","source":{"id":"https://openalex.org/S4210229484","display_name":"Revista Teor\u00eda y praxis","issn_l":"1870-1582","issn":["1870-1582"],"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":["poland-20","russia-white-list-4","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Teor\u00eda y Praxis","raw_type":"journal-article"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1875520136.pdf","grobid_xml":"https://content.openalex.org/works/W1875520136.grobid-xml"},"referenced_works_count":78,"referenced_works":["https://openalex.org/W4715087","https://openalex.org/W19722951","https://openalex.org/W52276161","https://openalex.org/W109187805","https://openalex.org/W168147841","https://openalex.org/W193454607","https://openalex.org/W343528938","https://openalex.org/W1498114060","https://openalex.org/W1512819087","https://openalex.org/W1547192935","https://openalex.org/W1561663386","https://openalex.org/W1567005520","https://openalex.org/W1581667346","https://openalex.org/W1592868655","https://openalex.org/W1605841481","https://openalex.org/W1607732097","https://openalex.org/W1762468477","https://openalex.org/W1967338454","https://openalex.org/W1973687016","https://openalex.org/W1976447587","https://openalex.org/W1978311462","https://openalex.org/W1986401249","https://openalex.org/W1988203348","https://openalex.org/W1989857034","https://openalex.org/W1995157711","https://openalex.org/W1996757241","https://openalex.org/W1998605744","https://openalex.org/W1999216122","https://openalex.org/W2004845716","https://openalex.org/W2012866890","https://openalex.org/W2017613618","https://openalex.org/W2023669059","https://openalex.org/W2024485756","https://openalex.org/W2030483771","https://openalex.org/W2033671596","https://openalex.org/W2033943395","https://openalex.org/W2043880827","https://openalex.org/W2047575389","https://openalex.org/W2058097231","https://openalex.org/W2064448795","https://openalex.org/W2070951272","https://openalex.org/W2071680986","https://openalex.org/W2075629323","https://openalex.org/W2075934597","https://openalex.org/W2082368698","https://openalex.org/W2084870027","https://openalex.org/W2089203823","https://openalex.org/W2090070311","https://openalex.org/W2090266480","https://openalex.org/W2094260684","https://openalex.org/W2095942159","https://openalex.org/W2101473111","https://openalex.org/W2102449345","https://openalex.org/W2108860923","https://openalex.org/W2110691539","https://openalex.org/W2118171434","https://openalex.org/W2118549945","https://openalex.org/W2129125364","https://openalex.org/W2136407476","https://openalex.org/W2137247419","https://openalex.org/W2142175015","https://openalex.org/W2143511526","https://openalex.org/W2149374429","https://openalex.org/W2154777024","https://openalex.org/W2157619495","https://openalex.org/W2157989366","https://openalex.org/W2166140580","https://openalex.org/W2169689632","https://openalex.org/W2170430750","https://openalex.org/W2172052405","https://openalex.org/W2342091124","https://openalex.org/W3185869846","https://openalex.org/W4239720002","https://openalex.org/W4244286381","https://openalex.org/W4248588746","https://openalex.org/W6611579521","https://openalex.org/W7011716329","https://openalex.org/W7025177302"],"related_works":["https://openalex.org/W6999293520","https://openalex.org/W2904194994","https://openalex.org/W7071989705","https://openalex.org/W2760115236","https://openalex.org/W7006446885","https://openalex.org/W7070556688","https://openalex.org/W2530328732","https://openalex.org/W134554723","https://openalex.org/W2136016265","https://openalex.org/W6980911327"],"abstract_inverted_index":{"Concepto,":[0,405],"dimensiones":[1,406,466],"y":[2,19,46,51,57,65,120,153,156,190,198,236,245,251,257,261,275,281,289,294,299,307,329,384,388,393,400,407,419,457,469,472,501,506,530,536,553],"antecedentes":[3,408],"de":[4,14,38,43,68,90,93,110,113,118,124,147,175,227,243,271,286,315,321,336,342,346,369,398,409,421,428,440,479,482,498,503,514,518,524,533,556],"la":[5,41,83,91,116,125,131,225,228,241,249,253,284,297,300,340,410,417,431,480,499,504,507,519,531],"confianza":[6,94,204,411,429,505,520],"en":[7,86,115,185,194,199,208,212,215,269,339,355,375,412,430,495,511],"los":[8,21,25,52,55,105,121,200,216,316,320,381,413,534],"entornos":[9,414],"virtuales":[10],"Introducci\u00f3nEn":[11],"el":[12,29,87,96,218,246,344,372,376,396,496,512,540,545],"\u00e1mbito":[13,513],"las":[15,49,58,161,356,424,522,525,554,557],"relaciones":[16,527],"entre":[17,302],"empresas":[18,162],"consumidores,":[20],"principales":[22],"problemas":[23,287],"a":[24,100,187,222,248,252,311,360,436,445,459],"que":[26,31,101,160,167,180,202,217,229,361,377,437,444,460,528,546],"se":[27,98,205,220,362,378,438,493,509,547],"enfrenta":[28,221],"consumidor":[30,97],"opta":[32],"por":[33,158,544],"una":[34,71,334,351],"alternativa":[35],"con":[36,371,373,450,560],"creta":[37],"intercambio":[39],"son":[40,433],"falta":[42],"informaci\u00f3n":[44,84,138,226],"perfecta":[45],"completa":[47,233],"sobre":[48,178],"caracter\u00edsticas":[50,523],"comportamientos":[53],"empresariales,":[54],"productos":[56],"mar":[59],"cas":[60],"existentes,":[61],"sus":[62,66,141,171,195],"atributos":[63],"relevantes":[64],"niveles":[67],"calidad,":[69],"m\u00e1s":[70,312],"cierta":[72],"incapacidad":[73],"del":[74,127,542],"individuo":[75,219],"para":[76,95,394],"recabar,":[77],"procesar":[78],"e":[79],"interpretar":[80],"adecuadamen":[81],"te":[82],"dispersa":[85],"mercado.La":[88],"importancia":[89],"generaci\u00f3n":[92],"debe":[99,485],"\u00e9ste":[102],"suele":[103],"experimentar":[104],"temores":[106],"asociados":[107],"al":[108,169,309,348],"estado":[109],"incertidumbre":[111,250],"(riesgo":[112],"equivocarse":[114],"decisi\u00f3n":[117],"compra)":[119],"miedos":[122],"derivados":[123],"posibilidad":[126],"oportunismo":[128],"empresarial":[129],"(cuando":[130],"empresa":[132],"busca":[133],"su":[134,145,188,537],"propio":[135],"inter\u00e9s,":[136],"oculta":[137],"relevante,":[139],"elude":[140],"responsabilidades":[142],"relacionales,":[143],"aprovecha":[144],"posici\u00f3n":[146],"dominio,":[148],"etc.)":[149],"(San":[150],"Mart\u00edn,":[151,279],"Guti\u00e9rrez":[152,280],"Camarero,":[154,282],"2005),":[155,283],"es":[157,232,447,461],"ello":[159],"deben":[163],"emitir":[164],"se\u00f1ales":[165],"cre\u00edbles":[166],"indiquen":[168],"comprador":[170],"verda":[172],"deras":[173],"intenciones":[174,197],"comportamiento":[176],"y,":[177],"todo,":[179],"produzcan":[181],"seguridad":[182],"no":[183,231,349,550],"s\u00f3lo":[184],"cuanto":[186],"capacidad":[189],"competencia":[191],"sino":[192],"tambi\u00e9n":[193,458],"buenas":[196],"valores":[201],"encarnan.La":[203],"convierte":[206],"as\u00ed":[207],"un":[209,441],"factor":[210],"esencial":[211],"aquellos":[213],"casos":[214],"circunstancias":[223],"donde":[224],"dispone":[230],"(Hawes,":[234],"Mast":[235],"Swan,":[237],"1989),":[238],"pues":[239,464],"reduce":[240],"sensaci\u00f3n":[242],"inseguridad":[244],"miedo":[247],"selecci\u00f3n":[254],"adversa":[255],"(Das":[256,288],"Teng,":[258,290],"1998;":[259,291],"Ganesan":[260],"Hess,":[262],"1997;":[263],"Hausman,":[264],"2001),":[265],"facilita":[266],"tomar":[267],"decisiones":[268],"escenarios":[270],"riesgo":[272],"(Mayer,":[273],"Davis":[274],"Schoorman,":[276],"1995;":[277],"San":[278],"resoluci\u00f3n":[285],"Helfert,":[292],"Ritter":[293],"Walker,":[295],"2002),":[296],"cooperaci\u00f3n":[298],"coordinaci\u00f3n":[301],"individuos":[303],"(Misztal,":[304],"1996;Putnam,":[305],"1995),":[306],"contribuye":[308],"desarrollo":[310],"largo":[313],"plazo":[314],"intercambios":[317],"comerciales.Estudios":[318],"como":[319],"Fukuyama":[322],"(1995),":[323,325,327],"Hosmer":[324],"McAllister":[326],"Williamson":[328],"Craswell":[330],"(1993),":[331],"han":[332],"detectado":[333],"laguna":[335],"investigaci\u00f3n":[337],"consistente":[338],"dificultad":[341],"precisar":[343],"concepto":[345,442],"confianza,":[347],"existir":[350],"definici\u00f3n":[352],"universalmente":[353],"aceptada":[354],"ciencias":[357],"sociales,":[358],"debido":[359,435],"ha":[363],"conceptualizado":[364],"desde":[365,488],"diversas":[366,515],"perspectivas":[367,490],"o":[368,455,549],"acuerdo":[370],"texto":[374],"encontraban":[379],"inmersos":[380],"investigadores":[382],"(Fogg":[383],"Tseng,":[385],"1999;":[386],"Morgan":[387],"Hunt,":[389],"1994).Por":[390],"lo":[391],"tanto,":[392],"identificar":[395],"contenido":[397],"Teor\u00eda":[399],"Praxis":[401],"6":[402],"(2009:":[403],"31-58)":[404],"virtualesNo":[415],"obstante":[416],"cantidad":[418],"calidad":[420],"estos":[422],"esfuerzos,":[423],"m\u00faltiples":[425],"defini":[426],"ciones":[427],"literatura":[432],"pertinentes":[434],"trata":[439],"abstracto":[443],"menudo":[446],"usado":[448],"indistintamente":[449],"t\u00e9rminos":[451],"relacionados:":[452],"credibilidad,":[453],"confiabilidad":[454],"lealtad;":[456],"multidi":[462],"mensional,":[463],"incluye":[465],"cognitivas,":[467],"emocionales":[468],"conductuales":[470],"(Lewis":[471],"Weigert,":[473],"1985).Para":[474],"entender":[475],"mejor":[476],"cada":[477],"significado":[478],"acci\u00f3n":[481],"confiar,":[483],"\u00e9sta":[484],"ser":[486],"examinada":[487],"dos":[489],"distintas.La":[491],"primera":[492],"centra":[494],"an\u00e1lisis":[497,541],"estructura":[500,517],"funcionalidad":[502],"segunda":[508],"sit\u00faa":[510],"disciplinas.La":[516],"contiene":[521],"diferentes":[526],"involucra":[529],"naturaleza":[532],"conceptos,":[535],"funcionamiento":[538],"implica":[539],"proceso":[543],"manifiesta":[548],"(la":[551],"confianza)":[552],"consecuencias":[555],"acciones":[558],"relacionadas":[559],"ella":[561],"(cuadro":[562],"1).":[563]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
