{"id":"https://openalex.org/W187138455","doi":null,"title":"Juggling the Jigsaw: towards automated problem inference from network trouble tickets","display_name":"Juggling the Jigsaw: towards automated problem inference from network trouble tickets","publication_year":2013,"publication_date":"2013-04-02","ids":{"openalex":"https://openalex.org/W187138455","mag":"187138455"},"language":"en","primary_location":{"id":"pmh:oai:CiteSeerX.psu:10.1.1.592.203","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.592.203","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://www.usenix.org/system/files/nsdip13-paper22.pdf","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5080951829","display_name":"Rahul Potharaju","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I219193219","display_name":"Purdue University West Lafayette","ror":"https://ror.org/02dqehb95","country_code":"US","type":"education","lineage":["https://openalex.org/I219193219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Rahul Potharaju","raw_affiliation_strings":["Purdue University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Purdue University","institution_ids":["https://openalex.org/I219193219"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5110206345","display_name":"Navendu Jain","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I1290206253","display_name":"Microsoft (United States)","ror":"https://ror.org/00d0nc645","country_code":"US","type":"company","lineage":["https://openalex.org/I1290206253"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Navendu Jain","raw_affiliation_strings":["Microsoft research#TAB#"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Microsoft research#TAB#","institution_ids":["https://openalex.org/I1290206253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5034838576","display_name":"Cristina Nita-Rotaru","orcid":"https://orcid.org/0000-0002-9649-6789","observed_orcids":["https://orcid.org/0000-0002-9649-6789"]},"institutions":[{"id":"https://openalex.org/I219193219","display_name":"Purdue University West Lafayette","ror":"https://ror.org/02dqehb95","country_code":"US","type":"education","lineage":["https://openalex.org/I219193219"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Cristina Nita-Rotaru","raw_affiliation_strings":["Purdue University"],"raw_orcid":"https://orcid.org/0000-0002-9649-6789","affiliations":[{"raw_affiliation_string":"Purdue University","institution_ids":["https://openalex.org/I219193219"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":8.0438,"has_fulltext":false,"cited_by_count":67,"citation_normalized_percentile":{"value":0.97354033,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":100},"biblio":{"volume":null,"issue":null,"first_page":"127","last_page":"142"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.7583000063896179,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T12127","display_name":"Software System Performance and Reliability","score":0.7583000063896179,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10400","display_name":"Network Security and Intrusion Detection","score":0.0284000001847744,"subfield":{"id":"https://openalex.org/subfields/1705","display_name":"Computer Networks and Communications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10260","display_name":"Software Engineering Research","score":0.02280000038444996,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/network-troubleshooting","display_name":"network troubleshooting","score":0.7289999723434448}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.8441144227981567},{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.6959272623062134},{"id":"https://openalex.org/C2776214188","wikidata":"https://www.wikidata.org/wiki/Q408386","display_name":"Inference","level":2,"score":0.686814546585083},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.5516098141670227},{"id":"https://openalex.org/C2780522230","wikidata":"https://www.wikidata.org/wiki/Q1140419","display_name":"Ambiguity","level":2,"score":0.5385711193084717},{"id":"https://openalex.org/C195324797","wikidata":"https://www.wikidata.org/wiki/Q33742","display_name":"Natural language","level":2,"score":0.5256986618041992},{"id":"https://openalex.org/C2779439875","wikidata":"https://www.wikidata.org/wiki/Q1078276","display_name":"Natural language understanding","level":3,"score":0.4775731861591339},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.4451422691345215},{"id":"https://openalex.org/C204321447","wikidata":"https://www.wikidata.org/wiki/Q30642","display_name":"Natural language processing","level":1,"score":0.3663269281387329},{"id":"https://openalex.org/C23123220","wikidata":"https://www.wikidata.org/wiki/Q816826","display_name":"Information retrieval","level":1,"score":0.3426011800765991},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:CiteSeerX.psu:10.1.1.592.203","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.592.203","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"https://www.usenix.org/system/files/nsdip13-paper22.pdf","raw_type":"text"},{"id":"mag:187138455","doi":null,"is_oa":false,"landing_page_url":"https://research.microsoft.com/en-us/um/people/navendu/papers/nsdi13-potharaju.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306420602","display_name":"Networked Systems Design and Implementation","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Networked Systems Design and Implementation","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":55,"referenced_works":["https://openalex.org/W152191935","https://openalex.org/W158210963","https://openalex.org/W160817811","https://openalex.org/W1486339539","https://openalex.org/W1510496002","https://openalex.org/W1532325895","https://openalex.org/W1574901103","https://openalex.org/W1593045043","https://openalex.org/W1632114991","https://openalex.org/W1654805921","https://openalex.org/W1940278502","https://openalex.org/W1965626898","https://openalex.org/W1984578990","https://openalex.org/W1990653637","https://openalex.org/W1996289178","https://openalex.org/W2001465248","https://openalex.org/W2001609185","https://openalex.org/W2003458432","https://openalex.org/W2008434289","https://openalex.org/W2015152466","https://openalex.org/W2015201047","https://openalex.org/W2034771957","https://openalex.org/W2039157918","https://openalex.org/W2044062612","https://openalex.org/W2044070623","https://openalex.org/W2059513841","https://openalex.org/W2065553296","https://openalex.org/W2065643612","https://openalex.org/W2099086552","https://openalex.org/W2099964107","https://openalex.org/W2106263082","https://openalex.org/W2120665430","https://openalex.org/W2121972257","https://openalex.org/W2126969025","https://openalex.org/W2127577307","https://openalex.org/W2128493526","https://openalex.org/W2133109597","https://openalex.org/W2133339195","https://openalex.org/W2134800885","https://openalex.org/W2137723287","https://openalex.org/W2141099517","https://openalex.org/W2141689873","https://openalex.org/W2143017621","https://openalex.org/W2151401338","https://openalex.org/W2158133897","https://openalex.org/W2158874082","https://openalex.org/W2160584628","https://openalex.org/W2161494021","https://openalex.org/W2162832213","https://openalex.org/W2165022036","https://openalex.org/W2165202235","https://openalex.org/W2953320089","https://openalex.org/W2999031389","https://openalex.org/W3137956290","https://openalex.org/W3160434771"],"related_works":["https://openalex.org/W7096037995","https://openalex.org/W3017006754","https://openalex.org/W2160584628","https://openalex.org/W2787993975","https://openalex.org/W7207921468","https://openalex.org/W2104827564","https://openalex.org/W7027138055","https://openalex.org/W2571336625","https://openalex.org/W2940680982","https://openalex.org/W2620759056"],"abstract_inverted_index":{"This":[0],"demo":[1],"will":[2],"present":[3],"NetSieve":[4],"[1],":[5],"a":[6],"system":[7],"to":[8],"do":[9],"au-tomated":[10],"problem":[11],"inference":[12],"from":[13],"network":[14],"trouble":[15],"tickets.":[16],"Trouble":[17],"tickets":[18],"are":[19],"diaries":[20],"comprising":[21],"fixed":[22],"fields":[23],"and":[24],"free-form":[25],"text":[26],"written":[27],"by":[28],"operators":[29],"while":[30],"troubleshoot-":[31]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":17},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":6},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":3}],"updated_date":"2026-11-03T10:50:19.383937","created_date":"2016-06-24T00:00:00"}
