{"id":"https://openalex.org/W186611331","doi":"https://doi.org/10.1023/a:1009707818053","title":"Relationship Marketing and Sustained Competitive Advantage","display_name":"Relationship Marketing and Sustained Competitive Advantage","publication_year":1998,"publication_date":"1998-09-01","ids":{"openalex":"https://openalex.org/W186611331","doi":"https://doi.org/10.1023/a:1009707818053","mag":"186611331"},"language":"en","primary_location":{"id":"doi:10.1023/a:1009707818053","doi":"https://doi.org/10.1023/a:1009707818053","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1009707818053","pdf_url":null,"source":{"id":"https://openalex.org/S4210177523","display_name":"Journal of Market-Focused Management","issn_l":"1382-3019","issn":["1382-3019","1572-8846"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Market-Focused Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082863242","display_name":"W. Glenn Rowe","orcid":"https://orcid.org/0000-0001-5086-7348","observed_orcids":["https://orcid.org/0000-0001-5086-7348"]},"institutions":[{"id":"https://openalex.org/I130438778","display_name":"Memorial University of Newfoundland","ror":"https://ror.org/04haebc03","country_code":"CA","type":"education","lineage":["https://openalex.org/I130438778"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"W. Glenn Rowe","raw_affiliation_strings":["Faculty of Business Administration, Memorial University of Newfoundland, St. John\u2018s Nfld, Canada, A1B 3X5","Faculty of Business Administration, Memorial University of Newfoundland, St. John's, Nfld, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business Administration, Memorial University of Newfoundland, St. John\u2018s Nfld, Canada, A1B 3X5","institution_ids":["https://openalex.org/I130438778"]},{"raw_affiliation_string":"Faculty of Business Administration, Memorial University of Newfoundland, St. John's, Nfld, Canada","institution_ids":["https://openalex.org/I130438778"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5005101829","display_name":"James G. Barnes","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I130438778","display_name":"Memorial University of Newfoundland","ror":"https://ror.org/04haebc03","country_code":"CA","type":"education","lineage":["https://openalex.org/I130438778"]}],"countries":["CA"],"is_corresponding":false,"raw_author_name":"James G. Barnes","raw_affiliation_strings":["Faculty of Business Administration, Memorial University of Newfoundland, St. John\u2018s, Nfld, Canada, A1B 3X5","Faculty of Business Administration, Memorial University of Newfoundland, St. John's, Nfld, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Faculty of Business Administration, Memorial University of Newfoundland, St. John\u2018s, Nfld, Canada, A1B 3X5","institution_ids":["https://openalex.org/I130438778"]},{"raw_affiliation_string":"Faculty of Business Administration, Memorial University of Newfoundland, St. John's, Nfld, Canada","institution_ids":["https://openalex.org/I130438778"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I130438778"],"apc_list":null,"apc_paid":null,"fwci":6.7801,"has_fulltext":false,"cited_by_count":87,"citation_normalized_percentile":{"value":0.95762191,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"2","issue":"3","first_page":"281","last_page":"297"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9937000274658203,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13355","display_name":"Marketing and Advertising Strategies","score":0.0020000000949949026,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.001500000013038516,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/relationship-marketing","display_name":"relationship marketing","score":1.0},{"id":"https://openalex.org/keywords/sustainable-competitive-advantage","display_name":"sustainable competitive advantage","score":0.9039999842643738},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.8809999823570251},{"id":"https://openalex.org/keywords/database-marketing","display_name":"database marketing","score":0.7160000205039978},{"id":"https://openalex.org/keywords/customer-lock-in","display_name":"customer lock-in","score":0.8069999814033508},{"id":"https://openalex.org/keywords/customer-relationships","display_name":"customer relationships","score":0.890999972820282},{"id":"https://openalex.org/keywords/long-term-profitability","display_name":"long-term profitability","score":0.800000011920929}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5757638812065125},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5206719636917114},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.3777870237827301},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1873156726360321}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1023/a:1009707818053","doi":"https://doi.org/10.1023/a:1009707818053","is_oa":false,"landing_page_url":"https://doi.org/10.1023/a:1009707818053","pdf_url":null,"source":{"id":"https://openalex.org/S4210177523","display_name":"Journal of Market-Focused Management","issn_l":"1382-3019","issn":["1382-3019","1572-8846"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":"https://openalex.org/P4310319965","host_organization_name":"Springer Nature","host_organization_lineage":["https://openalex.org/P4310319965"],"host_organization_lineage_names":["Springer Nature"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Market-Focused Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"id":"https://metadata.un.org/sdg/8","score":0.47999998927116394,"display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W41600478","https://openalex.org/W141057188","https://openalex.org/W287086127","https://openalex.org/W1507501762","https://openalex.org/W1517602275","https://openalex.org/W1537543935","https://openalex.org/W1594945480","https://openalex.org/W1975653498","https://openalex.org/W1978466266","https://openalex.org/W1990081677","https://openalex.org/W1997470043","https://openalex.org/W2010626449","https://openalex.org/W2019884495","https://openalex.org/W2042067088","https://openalex.org/W2043593255","https://openalex.org/W2044776526","https://openalex.org/W2060827592","https://openalex.org/W2061977616","https://openalex.org/W2066557547","https://openalex.org/W2077654101","https://openalex.org/W2084823538","https://openalex.org/W2087584667","https://openalex.org/W2101946146","https://openalex.org/W2114518592","https://openalex.org/W2140956556","https://openalex.org/W2319965358","https://openalex.org/W2326508695","https://openalex.org/W2334331832","https://openalex.org/W2612740709","https://openalex.org/W2794875966","https://openalex.org/W3124536214","https://openalex.org/W4238050232","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W656088856","https://openalex.org/W6981086675","https://openalex.org/W2371593315","https://openalex.org/W2189143905","https://openalex.org/W1590419098","https://openalex.org/W2205894135","https://openalex.org/W641336308","https://openalex.org/W7100853850","https://openalex.org/W3126508086","https://openalex.org/W70631712"],"abstract_inverted_index":null,"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":2},{"year":2014,"cited_by_count":4},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":7}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
