{"id":"https://openalex.org/W1848756773","doi":null,"title":"Kalite boyutlar\u0131 ve sa\u011fl\u0131k hizmeti unsurlar\u0131 a\u00e7\u0131s\u0131ndan hasta memnuniyetine bir bak\u0131\u015f: G\u00fcm\u00fc\u015fhane Devlet Hastanesi\u2019nde \u00f6rnek uygulama","display_name":"Kalite boyutlar\u0131 ve sa\u011fl\u0131k hizmeti unsurlar\u0131 a\u00e7\u0131s\u0131ndan hasta memnuniyetine bir bak\u0131\u015f: G\u00fcm\u00fc\u015fhane Devlet Hastanesi\u2019nde \u00f6rnek uygulama","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W1848756773","mag":"1848756773"},"language":"tr","primary_location":{"id":"mag:1848756773","doi":null,"is_oa":false,"landing_page_url":"http://abakus.inonu.edu.tr/xmlui/handle/11616/4571","pdf_url":null,"source":{"id":"https://openalex.org/S4210229949","display_name":"Akademik Yakla\u015f\u0131mlar Dergisi","issn_l":"2146-1740","issn":["2146-1740"],"is_oa":false,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Akademik Yakla\u015f\u0131mlar Dergisi","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5027498449","display_name":"\u00dcst\u00fcn \u00d6zen","orcid":"https://orcid.org/0000-0002-7595-4306","observed_orcids":["https://orcid.org/0000-0002-7595-4306"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"\u00dcst\u00fcn \u00d6zen","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7595-4306","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021309803","display_name":"Handan \u00c7am","orcid":"https://orcid.org/0000-0003-0982-2919","observed_orcids":["https://orcid.org/0000-0003-0982-2919"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Handan \u00c7am","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-0982-2919","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5072680733","display_name":"Fulya Aslay","orcid":"https://orcid.org/0000-0001-5212-6017","observed_orcids":["https://orcid.org/0000-0001-5212-6017"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Fulya Yal\u00e7\u0131n Aslay","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.5956,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.76840247,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":94},"biblio":{"volume":"2","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},"topics":[{"id":"https://openalex.org/T11722","display_name":"Patient Satisfaction in Healthcare","score":0.9359999895095825,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.036400001496076584,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}},{"id":"https://openalex.org/T12871","display_name":"Healthcare Quality and Management","score":0.024399999529123306,"subfield":{"id":"https://openalex.org/subfields/3605","display_name":"Health Information Management"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/patient-satisfaction","display_name":"patient satisfaction","score":0.9980000257492065},{"id":"https://openalex.org/keywords/inpatient-satisfaction","display_name":"inpatient satisfaction","score":0.5619999766349792},{"id":"https://openalex.org/keywords/hospital-recommendation","display_name":"hospital recommendation","score":0.47200000286102295}],"concepts":[{"id":"https://openalex.org/C29456083","wikidata":"https://www.wikidata.org/wiki/Q1221899","display_name":"Gynecology","level":1,"score":0.6308201551437378},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.29005366563796997}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:1848756773","doi":null,"is_oa":false,"landing_page_url":"http://abakus.inonu.edu.tr/xmlui/handle/11616/4571","pdf_url":null,"source":{"id":"https://openalex.org/S4210229949","display_name":"Akademik Yakla\u015f\u0131mlar Dergisi","issn_l":"2146-1740","issn":["2146-1740"],"is_oa":false,"is_in_doaj":true,"is_core":false,"listed_in":["doaj","erih-plus","tr-dizin"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Akademik Yakla\u015f\u0131mlar Dergisi","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/3","display_name":"Good health and well-being","score":0.98580002784729}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2757572273","https://openalex.org/W2217049510","https://openalex.org/W2779231844","https://openalex.org/W4405713492","https://openalex.org/W2998248678","https://openalex.org/W3166959657","https://openalex.org/W7019578791","https://openalex.org/W1598351180","https://openalex.org/W2105719440","https://openalex.org/W4386995000"],"abstract_inverted_index":{"Bu":[0,41],"calismanin":[1],"amaci":[2],"saglik":[3],"hizmeti":[4],"unsurlarinin":[6],"ve":[8],"kalite":[10],"boyutlarinin":[12],"hasta":[14,35,105],"memnuniyeti":[16,36,106],"uzerindeki":[17,37,107],"rolunu":[18],"belirleyerek,":[20],"olusturulan":[22,103],"hastane":[23],"sistemi":[24],"analiz":[26,101],"modeli":[27],"ile":[28,100],"her":[30],"bir":[31,75,86],"unsurun":[33],"etkisini":[38],"ortaya":[39],"cikarabilmektir.":[40],"amacla":[42],"Gumushane":[43],"Devlet":[44],"Hastanesi\u2019nde":[45],"ayakta":[46],"tedavi":[47],"olan":[48],"hastalar":[49],"uzerinde":[50],"yapilan":[51],"anket":[53],"calismasinda":[55],"elde":[57],"edilen":[59],"verilere":[61],"istatistiki":[63],"faktor":[65],"analizi":[67,99],"uygulanmistir.":[69],"Olusan":[71],"faktorlerle":[73],"memnuniyet":[76],"olcutu":[78],"olarak":[80],"belirlenen":[82],"hastanenin":[84],"baska":[88],"kisiye":[90],"tavsiye":[92],"edilebilirligi":[94],"istatistiksel":[96],"regresyon":[98],"edilerek":[102],"hipotezlerin":[104],"etkileri":[108],"vurgulanmistir.":[109]},"counts_by_year":[{"year":2019,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}