{"id":"https://openalex.org/W1786863541","doi":null,"title":"Analisis Tingkat Kepuasan Mahasiswa Terhadap Kualitas Pelayanan Akademik Menggunakan Analisis Faktor","display_name":"Analisis Tingkat Kepuasan Mahasiswa Terhadap Kualitas Pelayanan Akademik Menggunakan Analisis Faktor","publication_year":2013,"publication_date":"2013-09-13","ids":{"openalex":"https://openalex.org/W1786863541","mag":"1786863541"},"language":"id","primary_location":{"id":"mag:1786863541","doi":null,"is_oa":false,"landing_page_url":"https://jurnal.fmipa.unila.ac.id/semirata/article/download/910/729","pdf_url":null,"source":{"id":"https://openalex.org/S4306524686","display_name":"Prosiding SEMIRATA 2013","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Prosiding SEMIRATA 2013","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5069270499","display_name":"Novi Rustiana Dewi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I271888150","display_name":"Sriwijaya University","ror":"https://ror.org/030bmb197","country_code":"ID","type":"education","lineage":["https://openalex.org/I271888150"]}],"countries":["ID"],"is_corresponding":true,"raw_author_name":"Novi Rustiana Dewi","raw_affiliation_strings":["Jurusan Matematika, FMIPA, Universitas Sriwijaya"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Jurusan Matematika, FMIPA, Universitas Sriwijaya","institution_ids":["https://openalex.org/I271888150"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5069270499"],"corresponding_institution_ids":["https://openalex.org/I271888150"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":3,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":"1","issue":"1","first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.9243000149726868,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13929","display_name":"Educational Outcomes and Influences","score":0.9243000149726868,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.057100001722574234,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14358","display_name":"Healthcare Quality and Satisfaction","score":0.00559999980032444,"subfield":{"id":"https://openalex.org/subfields/3600","display_name":"General Health Professions"},"field":{"id":"https://openalex.org/fields/36","display_name":"Health Professions"},"domain":{"id":"https://openalex.org/domains/4","display_name":"Health Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/student-satisfaction","display_name":"student satisfaction","score":1.0},{"id":"https://openalex.org/keywords/higher-education-service-quality","display_name":"academic service quality","score":0.9229999780654907},{"id":"https://openalex.org/keywords/student-feedback","display_name":"student feedback","score":0.8090000152587891},{"id":"https://openalex.org/keywords/service-quality-evaluation","display_name":"service quality evaluation","score":0.5649999976158142},{"id":"https://openalex.org/keywords/variable-reduction","display_name":"variable reduction","score":0.6119999885559082},{"id":"https://openalex.org/keywords/universitas-sriwijaya","display_name":"Universitas Sriwijaya","score":0.7760000228881836}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.5900700092315674},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3787478804588318},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.3279196321964264},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.12569651007652283}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:1786863541","doi":null,"is_oa":false,"landing_page_url":"https://jurnal.fmipa.unila.ac.id/semirata/article/download/910/729","pdf_url":null,"source":{"id":"https://openalex.org/S4306524686","display_name":"Prosiding SEMIRATA 2013","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Prosiding SEMIRATA 2013","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"score":0.8278999924659729,"display_name":"Quality education","id":"https://metadata.un.org/sdg/4"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W4385070110","https://openalex.org/W1918720723","https://openalex.org/W3214645630","https://openalex.org/W2415553031","https://openalex.org/W1868951184","https://openalex.org/W3128543326","https://openalex.org/W2917475498","https://openalex.org/W6893103098","https://openalex.org/W4400609348","https://openalex.org/W4300980770"],"abstract_inverted_index":{"Fakultas":[0],"MIPA":[1,40],"Unsri":[2],"dalam":[3],"meningkatkan":[4],"kualitas":[5],"pelayanan":[6,25,36,52,62],"terhadap":[7,23,47,61],"pengguna":[8,50],"jasa":[9,51],"yaitu":[10,16],"mahasiswa,":[11],"melakukan":[12],"evaluasi":[13],"manajemen":[14],"pendidikan":[15],"dengan":[17],"meminta":[18],"umpan":[19],"balik":[20],"dari":[21,35],"mahasiswa":[22,48,60],"aspek":[24],"yang":[26,37,53,57,88,99,102,106],"diberikan.":[27,100],"Evaluasi":[28],"ini":[29,67],"perlu":[30,76],"dilakukan":[31,77],"untuk":[32,72],"mengetahui":[33],"kekurangan":[34],"diberikan":[38],"fakultas":[39],"terutama":[41],"bagian":[42,45],"akademik":[43,63],"maupun":[44],"kemahasiswaan":[46],"sebagai":[49],"mayoritas.":[54],"Banyak":[55],"faktor":[56,81,93,105],"mempengaruhi":[58],"kepuasan":[59],"dan":[64,70],"biasanya":[65],"faktor-faktor":[66],"saling":[68,107],"berhubungan":[69,108],"sulit":[71],"dianalisis.":[73],"Untuk":[74],"itu":[75],"analisis":[78],"faktor.":[79],"Analisis":[80,117],"merupakan":[82,104],"salah":[83],"satu":[84],"teknik":[85],"reduksi":[86],"variabel-variabel":[87],"banyak":[89],"menjadi":[90],"beberapa":[91],"faktor,":[92],"tersebut":[94],"tidak":[95],"akan":[96],"menghilangkan":[97],"informasi":[98],"Faktor-faktor":[101],"direduksi":[103],"atau":[109],"memiliki":[110],"kesamaan.":[111],"Kata":[114],"Kunci.":[115],"Faktor,":[118],"Reduksi":[119],"Variabel.":[120]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2}],"updated_date":"2026-10-01T08:54:57.152042","created_date":"2016-06-24T00:00:00"}