{"id":"https://openalex.org/W1785516626","doi":null,"title":"Crm: Software as a Service Versus On-Premise - Benefits and Drawbacks","display_name":"Crm: Software as a Service Versus On-Premise - Benefits and Drawbacks","publication_year":2009,"publication_date":"2009-08-10","ids":{"openalex":"https://openalex.org/W1785516626","mag":"1785516626"},"language":"en","primary_location":{"id":"pmh:oai:lup-student-papers.lub.lu.se:1436611","doi":null,"is_oa":true,"landing_page_url":"http://lup.lub.lu.se/student-papers/record/1436611","pdf_url":"http://lup.lub.lu.se/student-papers/record/1436611","source":{"id":"https://openalex.org/S4306402420","display_name":"Lund University Publications Student Papers (Lund University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I187531555","host_organization_name":"Lund University","host_organization_lineage":["https://openalex.org/I187531555"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"H1"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://lup.lub.lu.se/student-papers/record/1436611","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5039784444","display_name":"Thanawin Ratametha","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Thanawin Ratametha","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5012291006","display_name":"Manasa Veeragandham","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Manasa Veeragandham","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.6220999956130981,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10101","display_name":"Cloud Computing and Resource Management","score":0.6220999956130981,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0731000006198883,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.04479999840259552,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.9890000224113464},{"id":"https://openalex.org/keywords/software-as-a-service","display_name":"software as a service","score":0.9039999842643738},{"id":"https://openalex.org/keywords/cloud-computing","display_name":"cloud computing","score":0.9549999833106995},{"id":"https://openalex.org/keywords/crm-implementation","display_name":"CRM implementation","score":0.49000000953674316},{"id":"https://openalex.org/keywords/advantages-and-disadvantages","display_name":"advantages and disadvantages","score":0.7289999723434448},{"id":"https://openalex.org/keywords/on-demand-services","display_name":"on-demand services","score":0.628000020980835}],"concepts":[{"id":"https://openalex.org/C175133352","wikidata":"https://www.wikidata.org/wiki/Q1254596","display_name":"Software as a service","level":4,"score":0.8791377544403076},{"id":"https://openalex.org/C98825075","wikidata":"https://www.wikidata.org/wiki/Q485643","display_name":"Customer relationship management","level":2,"score":0.6032792329788208},{"id":"https://openalex.org/C79974875","wikidata":"https://www.wikidata.org/wiki/Q483639","display_name":"Cloud computing","level":2,"score":0.5228831768035889},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5175963640213013},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.4729991555213928},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.4729870557785034},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.44343283772468567},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.37082308530807495},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3153679370880127},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.17857912182807922},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.17016878724098206},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.14326748251914978},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:lup-student-papers.lub.lu.se:1436611","doi":null,"is_oa":true,"landing_page_url":"http://lup.lub.lu.se/student-papers/record/1436611","pdf_url":"http://lup.lub.lu.se/student-papers/record/1436611","source":{"id":"https://openalex.org/S4306402420","display_name":"Lund University Publications Student Papers (Lund University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I187531555","host_organization_name":"Lund University","host_organization_lineage":["https://openalex.org/I187531555"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"H1"},{"id":"mag:1785516626","doi":null,"is_oa":false,"landing_page_url":"https://lup.lub.lu.se/student-papers/record/1436611/file/1647018.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:lup-student-papers.lub.lu.se:1436611","doi":null,"is_oa":true,"landing_page_url":"http://lup.lub.lu.se/student-papers/record/1436611","pdf_url":"http://lup.lub.lu.se/student-papers/record/1436611","source":{"id":"https://openalex.org/S4306402420","display_name":"Lund University Publications Student Papers (Lund University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I187531555","host_organization_name":"Lund University","host_organization_lineage":["https://openalex.org/I187531555"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"H1"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[{"id":"https://openalex.org/F4320321806","display_name":"Lunds Universitet","ror":"https://ror.org/012a77v79"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1785516626.pdf","grobid_xml":"https://content.openalex.org/works/W1785516626.grobid-xml"},"referenced_works_count":25,"referenced_works":["https://openalex.org/W89514223","https://openalex.org/W629152761","https://openalex.org/W989331400","https://openalex.org/W1487931991","https://openalex.org/W1525836988","https://openalex.org/W1527311855","https://openalex.org/W1589382802","https://openalex.org/W1593463014","https://openalex.org/W1793799308","https://openalex.org/W1982336672","https://openalex.org/W1982478788","https://openalex.org/W2026835877","https://openalex.org/W2075829136","https://openalex.org/W2076111670","https://openalex.org/W2117649838","https://openalex.org/W2118330142","https://openalex.org/W2125226022","https://openalex.org/W2164739924","https://openalex.org/W2171148471","https://openalex.org/W2322584079","https://openalex.org/W2481302272","https://openalex.org/W2504799938","https://openalex.org/W2782878764","https://openalex.org/W3214833809","https://openalex.org/W4235597589"],"related_works":["https://openalex.org/W7095993602","https://openalex.org/W2164749811","https://openalex.org/W1779726659","https://openalex.org/W2185160944","https://openalex.org/W7135859338","https://openalex.org/W2779488527","https://openalex.org/W27501975","https://openalex.org/W2005336522","https://openalex.org/W2240975949","https://openalex.org/W181633397"],"abstract_inverted_index":{"Nowadays,":[0],"most":[1,34],"of":[2,18,28,32,61,96,118,129,164,181,208],"organizations":[3],"try":[4],"to":[5,10,24,53,115,133,141,160,168,199,218,225,255,258,270,277],"find":[6],"the":[7,26,33,127,162,215,227,240,246],"best":[8],"solution":[9,276],"improve":[11,219],"their":[12,278],"business":[13],"processes":[14],"by":[15,120,238],"using":[16],"advantage":[17],"technologies,":[19],"which":[20,213],"are":[21,197],"always":[22],"developing":[23],"replace":[25],"mistake":[27],"traditional":[29],"version,":[30],"one":[31,116],"critical":[35],"evolutions":[36],"in":[37,63,66,108,204,232,249,262,267,274],"technology":[38,92],"system":[39,50,56,84,166,186],"is":[40,71,82,100,223],"Customer":[41],"relationship":[42],"management":[43],"(CRM).":[44],"CRM":[45,49,55,73,78,83,106,143,165,182,209,220,228,241,263,275],"stakeholders":[46],"who":[47,251],"implementing":[48],"or":[51,253],"plan":[52,252],"implement":[54],"had":[57,152],"faced":[58],"a":[59,75,80,89,94,101,145,170,184,201,211,230],"lot":[60],"uncertainty":[62],"new":[64],"technology,":[65],"this":[67,149,194],"case,":[68],"our":[69,156],"focus":[70],"on":[72,188],"as":[74,79,88,93,144,155,183,210,229],"Service":[76,81,146,185,212,231],"solution.":[77,147],"that":[85,104,139],"applied":[86],"software":[87],"service":[90],"(SaaS)":[91],"concept":[95],"cloud":[97],"computing.":[98],"It":[99],"web-based":[102],"application":[103,107,119],"hosted":[105],"provider\u2019s":[109],"side,":[110],"where":[111],"clients":[112],"can":[113],"access":[114],"copy":[117],"web":[121],"browser":[122],"through":[123],"internet.":[124],"To":[125],"investigate":[126],"improvement":[128,163],"CRM,":[130],"we":[131,151,196],"tried":[132],"evaluate":[134,226],"SaaS\u2019s":[135,189,233],"benefits":[136,190,205,234],"and":[137,159,191,206,235,266],"drawbacks":[138,207,236],"assume":[140],"affect":[142],"During":[148],"process,":[150],"adopted":[153],"interview":[154],"research":[157,174],"methodology":[158],"observe":[161],"certain":[167],"conduct":[169],"survey":[171],"questionnaire.":[172],"Our":[173],"model":[175],"will":[176],"be":[177],"oriented":[178],"towards":[179],"investigation":[180],"based":[187],"drawbacks.":[192],"In":[193],"thesis,":[195],"trying":[198],"acquire":[200],"better":[202],"understand":[203],"applying":[214],"SaaS":[216],"platform":[217],"performance,":[221],"it":[222,244],"helpful":[224],"aspects":[237],"considering":[239],"experts":[242],"perspective,":[243],"help":[245],"IT":[247],"investors":[248],"organization,":[250],"approach":[254],"on-demand":[256,264],"service,":[257,265],"gain":[259],"more":[260],"knowledge":[261],"long":[268],"run":[269],"make":[271],"right":[272],"decision":[273],"companies.":[279]},"counts_by_year":[{"year":2015,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}