{"id":"https://openalex.org/W1751762737","doi":null,"title":"An ethnographic exploration of intrapersonal, interpersonal and intra-group conflict management interventions in an institution of higher education","display_name":"An ethnographic exploration of intrapersonal, interpersonal and intra-group conflict management interventions in an institution of higher education","publication_year":2013,"publication_date":"2013-05-09","ids":{"openalex":"https://openalex.org/W1751762737","mag":"1751762737"},"language":"en","primary_location":{"id":"pmh:oai:uir.unisa.ac.za:10500/9365","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10500/9365","pdf_url":"http://hdl.handle.net/10500/9365","source":{"id":"https://openalex.org/S4306400472","display_name":"Unisa Institutional Repository (University of South Africa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I165390105","host_organization_name":"University of South Africa","host_organization_lineage":["https://openalex.org/I165390105"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://hdl.handle.net/10500/9365","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5073038757","display_name":"Van Niekerk","orcid":"https://orcid.org/0000-0001-6465-6584","observed_orcids":["https://orcid.org/0000-0001-6465-6584","https://orcid.org/0000-0002-4334-2057"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Van Niekerk","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-6465-6584","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5020959417","display_name":"Adriana Martha Maria","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Adriana Martha Maria","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9970999956130981,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12753","display_name":"Psychology, Coaching, and Therapy","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11295","display_name":"Counseling Practices and Supervision","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3203","display_name":"Clinical Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conflict-management","display_name":"conflict management","score":0.8600000143051147},{"id":"https://openalex.org/keywords/intrapersonal-conflict","display_name":"intrapersonal conflict","score":0.8299999833106995},{"id":"https://openalex.org/keywords/interpersonal-conflict","display_name":"interpersonal conflict","score":1.0},{"id":"https://openalex.org/keywords/intragroup-conflict","display_name":"intragroup conflict","score":0.9729999899864197},{"id":"https://openalex.org/keywords/workplace-conflict","display_name":"workplace conflict","score":0.9279999732971191},{"id":"https://openalex.org/keywords/university-staff","display_name":"university employees","score":0.6299999952316284},{"id":"https://openalex.org/keywords/counseling-psychology","display_name":"counseling psychology","score":0.6119999885559082},{"id":"https://openalex.org/keywords/psychodynamic-intervention","display_name":"psychodynamic intervention","score":0.7179999947547913},{"id":"https://openalex.org/keywords/brief-psychotherapy","display_name":"brief psychotherapy","score":0.9900000095367432},{"id":"https://openalex.org/keywords/human-resources-department","display_name":"human resources department","score":0.7580000162124634},{"id":"https://openalex.org/keywords/organizational-psychology","display_name":"organizational psychology","score":0.5770000219345093},{"id":"https://openalex.org/keywords/south-african-universities","display_name":"South African universities","score":0.5879999995231628}],"concepts":[{"id":"https://openalex.org/C153721897","wikidata":"https://www.wikidata.org/wiki/Q3436149","display_name":"Intrapersonal communication","level":3,"score":0.9802130460739136},{"id":"https://openalex.org/C164850336","wikidata":"https://www.wikidata.org/wiki/Q3685487","display_name":"Interpersonal communication","level":2,"score":0.7043736577033997},{"id":"https://openalex.org/C2780510313","wikidata":"https://www.wikidata.org/wiki/Q178706","display_name":"Institution","level":2,"score":0.6667563915252686},{"id":"https://openalex.org/C27415008","wikidata":"https://www.wikidata.org/wiki/Q7256382","display_name":"Psychological intervention","level":2,"score":0.6620686054229736},{"id":"https://openalex.org/C179454799","wikidata":"https://www.wikidata.org/wiki/Q132151","display_name":"Ethnography","level":2,"score":0.6139348149299622},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.48892274498939514},{"id":"https://openalex.org/C2781311116","wikidata":"https://www.wikidata.org/wiki/Q83306","display_name":"Group (periodic table)","level":2,"score":0.4602166414260864},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.3791273832321167},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.3609035909175873},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.2498166859149933},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.12414944171905518},{"id":"https://openalex.org/C19165224","wikidata":"https://www.wikidata.org/wiki/Q23404","display_name":"Anthropology","level":1,"score":0.10137376189231873},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.06987833976745605},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.06128844618797302},{"id":"https://openalex.org/C178790620","wikidata":"https://www.wikidata.org/wiki/Q11351","display_name":"Organic chemistry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:uir.unisa.ac.za:10500/9365","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10500/9365","pdf_url":"http://hdl.handle.net/10500/9365","source":{"id":"https://openalex.org/S4306400472","display_name":"Unisa Institutional Repository (University of South Africa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I165390105","host_organization_name":"University of South Africa","host_organization_lineage":["https://openalex.org/I165390105"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"mag:1751762737","doi":null,"is_oa":false,"landing_page_url":"https://uir.unisa.ac.za/bitstream/10500/9365/1/thesis_van%20niekerk_amm.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:uir.unisa.ac.za:10500/9365","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10500/9365","pdf_url":"http://hdl.handle.net/10500/9365","source":{"id":"https://openalex.org/S4306400472","display_name":"Unisa Institutional Repository (University of South Africa)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I165390105","host_organization_name":"University of South Africa","host_organization_lineage":["https://openalex.org/I165390105"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[{"score":0.5473999977111816,"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1751762737.pdf","grobid_xml":"https://content.openalex.org/works/W1751762737.grobid-xml"},"referenced_works_count":170,"referenced_works":["https://openalex.org/W75835956","https://openalex.org/W88488454","https://openalex.org/W108449248","https://openalex.org/W128030558","https://openalex.org/W178076465","https://openalex.org/W183066570","https://openalex.org/W213307413","https://openalex.org/W229286654","https://openalex.org/W257820595","https://openalex.org/W271925357","https://openalex.org/W301579611","https://openalex.org/W435881784","https://openalex.org/W435938718","https://openalex.org/W577684651","https://openalex.org/W589978385","https://openalex.org/W597602945","https://openalex.org/W601227315","https://openalex.org/W601455044","https://openalex.org/W604866076","https://openalex.org/W609221474","https://openalex.org/W612003795","https://openalex.org/W615172776","https://openalex.org/W620318637","https://openalex.org/W645111971","https://openalex.org/W645194640","https://openalex.org/W657582724","https://openalex.org/W863164089","https://openalex.org/W1203893905","https://openalex.org/W1484158722","https://openalex.org/W1485944660","https://openalex.org/W1487642196","https://openalex.org/W1488765806","https://openalex.org/W1495084811","https://openalex.org/W1495825233","https://openalex.org/W1498722241","https://openalex.org/W1499720323","https://openalex.org/W1506532314","https://openalex.org/W1510449920","https://openalex.org/W1519586423","https://openalex.org/W1532208088","https://openalex.org/W1534297874","https://openalex.org/W1535334054","https://openalex.org/W1548904425","https://openalex.org/W1552982138","https://openalex.org/W1553255630","https://openalex.org/W1554328928","https://openalex.org/W1556008791","https://openalex.org/W1570704432","https://openalex.org/W1572344840","https://openalex.org/W1575227082","https://openalex.org/W1582193581","https://openalex.org/W1588553463","https://openalex.org/W1588906504","https://openalex.org/W1593936018","https://openalex.org/W1595691968","https://openalex.org/W1597734709","https://openalex.org/W1601170818","https://openalex.org/W1604120739","https://openalex.org/W1606727045","https://openalex.org/W1623758988","https://openalex.org/W1691073264","https://openalex.org/W1721251922","https://openalex.org/W1802322323","https://openalex.org/W1850907239","https://openalex.org/W1879673973","https://openalex.org/W1882172219","https://openalex.org/W1898558640","https://openalex.org/W1902765146","https://openalex.org/W1931614500","https://openalex.org/W1964595732","https://openalex.org/W1970460569","https://openalex.org/W1971811340","https://openalex.org/W1973027306","https://openalex.org/W1973639073","https://openalex.org/W1976133323","https://openalex.org/W1982973798","https://openalex.org/W1983379577","https://openalex.org/W1983744657","https://openalex.org/W1983966625","https://openalex.org/W1988172066","https://openalex.org/W1990523995","https://openalex.org/W1994657360","https://openalex.org/W1994962624","https://openalex.org/W1995195354","https://openalex.org/W1995777208","https://openalex.org/W1995945562","https://openalex.org/W1996987020","https://openalex.org/W1998122676","https://openalex.org/W2000207877","https://openalex.org/W2001980437","https://openalex.org/W2002074432","https://openalex.org/W2002842229","https://openalex.org/W2003792423","https://openalex.org/W2005326070","https://openalex.org/W2006873532","https://openalex.org/W2007445014","https://openalex.org/W2009759474","https://openalex.org/W2012689303","https://openalex.org/W2014467373","https://openalex.org/W2014491113","https://openalex.org/W2017715773","https://openalex.org/W2021908814","https://openalex.org/W2023819768","https://openalex.org/W2024472920","https://openalex.org/W2026237777","https://openalex.org/W2033317736","https://openalex.org/W2037025063","https://openalex.org/W2043533996","https://openalex.org/W2043844672","https://openalex.org/W2044353479","https://openalex.org/W2044524961","https://openalex.org/W2044618970","https://openalex.org/W2053119317","https://openalex.org/W2053133047","https://openalex.org/W2054686510","https://openalex.org/W2070177047","https://openalex.org/W2077992132","https://openalex.org/W2078366496","https://openalex.org/W2083348737","https://openalex.org/W2084944515","https://openalex.org/W2093262420","https://openalex.org/W2094568576","https://openalex.org/W2099195991","https://openalex.org/W2099936024","https://openalex.org/W2100596151","https://openalex.org/W2102625721","https://openalex.org/W2102980064","https://openalex.org/W2108072879","https://openalex.org/W2110550348","https://openalex.org/W2114059810","https://openalex.org/W2114574703","https://openalex.org/W2114614891","https://openalex.org/W2115787269","https://openalex.org/W2116341032","https://openalex.org/W2117838728","https://openalex.org/W2128099617","https://openalex.org/W2130050371","https://openalex.org/W2131590590","https://openalex.org/W2133651137","https://openalex.org/W2138079857","https://openalex.org/W2139078366","https://openalex.org/W2140783167","https://openalex.org/W2143072255","https://openalex.org/W2150152123","https://openalex.org/W2153282790","https://openalex.org/W2155485229","https://openalex.org/W2156763201","https://openalex.org/W2162936516","https://openalex.org/W2164924833","https://openalex.org/W2165167678","https://openalex.org/W2167811530","https://openalex.org/W2182232365","https://openalex.org/W2317189396","https://openalex.org/W2318917365","https://openalex.org/W2418182031","https://openalex.org/W2486846360","https://openalex.org/W2495422541","https://openalex.org/W2503467600","https://openalex.org/W2573417827","https://openalex.org/W2595064798","https://openalex.org/W2796737887","https://openalex.org/W2799057357","https://openalex.org/W2804733581","https://openalex.org/W2894619367","https://openalex.org/W2900509361","https://openalex.org/W2902658307","https://openalex.org/W2904883830","https://openalex.org/W3003670065","https://openalex.org/W3126681383","https://openalex.org/W3135939244"],"related_works":["https://openalex.org/W2034812293","https://openalex.org/W3109923746","https://openalex.org/W2955837708","https://openalex.org/W7100253879","https://openalex.org/W7027499285","https://openalex.org/W2370859644","https://openalex.org/W3124635117","https://openalex.org/W2186594883","https://openalex.org/W134633552","https://openalex.org/W95147802"],"abstract_inverted_index":{"This":[0,186],"study":[1,187],"explores":[2],"the":[3,9,11,22,31,154,157,230,236],"world":[4,237],"of":[5,25,33,80,91,96,147,156,162,168,232,238,265],"human":[6,34,200,239],"conflict":[7,35,43,116,272],"in":[8,54,111,182,202,235,242,274],"workplace,":[10],"workplace":[12],"(in":[13],"this":[14,50,97,215],"case)":[15],"being":[16],"a":[17,46,89,107,191,211,224,275],"South":[18],"African":[19],"university.":[20],"Using":[21],"academic":[23],"tools":[24],"ethnography":[26],"and":[27,41,58,86,114,129,142,151,160,173,177,229,258,262],"autoethnography,":[28],"I":[29,52,73,130,205,217,244],"investigate":[30],"dimensions":[32],"management,":[36,44],"which":[37],"include":[38],"intrapersonal,":[39,112,175],"interpersonal":[40,113,176],"intra-group":[42,115,178],"from":[45,61],"psychological":[47,233],"perspective.":[48],"In":[49,70,214],"thesis":[51,98],"refer,":[53],"particular,":[55],"to":[56,193,209,268],"examples":[57],"extractions":[59],"taken":[60],"case":[62],"studies":[63],"that":[64,220,246],"focus":[65,95],"on":[66,102,135],"conflicts":[67,201],"between":[68],"employees.":[69],"doing":[71],"so":[72],"used":[74],"an":[75,119],"eclectic,":[76],"psychodynamic":[77],"theoretical":[78],"frame":[79],"reference.":[81],"The":[82,122],"data":[83],"was":[84],"collected":[85],"processed":[87],"over":[88],"period":[90],"fourteen":[92],"years.":[93],"Another":[94],"is":[99,222],"my":[100,103,183],"reflections":[101],"personal":[104,184],"development":[105],"as":[106,190,252,260,263],"counselling":[108,163,195,227,247,254],"psychologist":[109],"specialising":[110],"management":[117,273],"within":[118,153],"institutional":[120],"organisation.":[121],"participants\u201f":[123],"stories":[124],"revealed":[125],"intense":[126],"emotional":[127],"experiences":[128,138],"have":[131,206],"put":[132],"forward":[133],"suggestions":[134],"how":[136],"these":[137],"could":[139],"be":[140],"explored":[141],"dealt":[143],"with":[144,199],"by":[145],"means":[146],"psychologically":[148],"orientated":[149],"techniques":[150],"interventions":[152,179],"boundaries":[155],"ethical":[158],"codes":[159],"values":[161],"psychology.":[164],"My":[165],"eclectic":[166],"choice":[167],"brief":[169],"psychotherapy,":[170],"strengths-based":[171],"counselling,":[172],"psychodynamic-based":[174],"are":[180],"included":[181],"narrative.":[185],"serves":[188],"only":[189],"guideline":[192],"other":[194],"psychologists":[196,228,248],"who":[197],"deal":[198],"similar":[203],"situations.":[204],"not":[207],"tried":[208],"present":[210],"generalised":[212],"theory.":[213],"study,":[216],"argue":[218],"strongly":[219],"there":[221],"indeed":[223],"place":[225],"for":[226],"application":[231],"knowledge":[234],"resources":[240],"departments":[241],"organisations.":[243],"believe":[245],"can":[249],"operate,":[250],"alternatively,":[251],"individual":[253],"psychologists,":[255],"workshop":[256],"facilitators":[257],"co-facilitators,":[259],"consultants,":[261],"members":[264],"multidisciplinary":[266],"teams":[267],"address,":[269],"among":[270],"other,":[271],"tertiary":[276],"institution.":[277]},"counts_by_year":[{"year":2020,"cited_by_count":1}],"updated_date":"2026-11-08T12:12:28.789561","created_date":"2016-06-24T00:00:00"}