{"id":"https://openalex.org/W173288147","doi":null,"title":"Relations between Consumer Effort, Risk Reduction Strategies, and Satisfaction with the E-Commerce Buying Process: The Development of a Conceptual Framework","display_name":"Relations between Consumer Effort, Risk Reduction Strategies, and Satisfaction with the E-Commerce Buying Process: The Development of a Conceptual Framework","publication_year":2011,"publication_date":"2011-03-01","ids":{"openalex":"https://openalex.org/W173288147","mag":"173288147"},"language":"en","primary_location":{"id":"mag:173288147","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1P3-2274272781/relations-between-consumer-effort-risk-reduction","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International journal of management","raw_type":null},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5082712094","display_name":"Michelle Helena Kovacs","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Michelle Helena Kovacs","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5003529945","display_name":"Salom\u00e3o Alencar de Farias","orcid":"https://orcid.org/0000-0001-5415-2606","observed_orcids":["https://orcid.org/0000-0001-5415-2606"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Salom\u00e3o Alencar de Farias","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5415-2606","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5079930175","display_name":"Francisco Tigre Moura","orcid":"https://orcid.org/0000-0003-4699-7582","observed_orcids":["https://orcid.org/0000-0003-4699-7582"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Francisco Tigre Moura","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-4699-7582","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5017672610","display_name":"Anderson Gomes de Souza","orcid":"https://orcid.org/0000-0002-5370-7726","observed_orcids":["https://orcid.org/0000-0002-5370-7726"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Anderson Gomes de Souza","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-5370-7726","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.3231,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.95082302,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":"28","issue":"1","first_page":"316","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8589000105857849,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.8589000105857849,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.07800000160932541,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.04899999871850014,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.859000027179718},{"id":"https://openalex.org/keywords/risk-perception","display_name":"risk perception","score":0.703000009059906},{"id":"https://openalex.org/keywords/risk-mitigation-strategies","display_name":"risk mitigation strategies","score":0.9710000157356262},{"id":"https://openalex.org/keywords/consumer-effort","display_name":"consumer effort","score":0.9649999737739563},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.753000020980835},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.6539999842643738},{"id":"https://openalex.org/keywords/consumer-involvement","display_name":"consumer involvement","score":0.9700000286102295},{"id":"https://openalex.org/keywords/conceptual-framework","display_name":"conceptual framework","score":0.6729999780654907},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.609000027179718}],"concepts":[{"id":"https://openalex.org/C14224292","wikidata":"https://www.wikidata.org/wiki/Q13600188","display_name":"Conceptual framework","level":2,"score":0.5774027109146118},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5710404515266418},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5596489310264587},{"id":"https://openalex.org/C163355716","wikidata":"https://www.wikidata.org/wiki/Q2154783","display_name":"Risk perception","level":3,"score":0.5411547422409058},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.530385434627533},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5234498381614685},{"id":"https://openalex.org/C2780876879","wikidata":"https://www.wikidata.org/wiki/Q3054749","display_name":"Meaning (existential)","level":2,"score":0.5044549703598022},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.500828742980957},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.4831482768058777},{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.46036919951438904},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43234822154045105},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.43134698271751404},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.4077955484390259},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3641040623188019},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.197824627161026},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.161746084690094},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0942370593547821},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C542102704","wikidata":"https://www.wikidata.org/wiki/Q183257","display_name":"Psychotherapist","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:173288147","doi":null,"is_oa":false,"landing_page_url":"https://www.questia.com/library/journal/1P3-2274272781/relations-between-consumer-effort-risk-reduction","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International journal of management","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W204396357","https://openalex.org/W1574378514","https://openalex.org/W1994494502","https://openalex.org/W2023977558","https://openalex.org/W2035026282","https://openalex.org/W2037326931","https://openalex.org/W2048702609","https://openalex.org/W2055077282","https://openalex.org/W2061960606","https://openalex.org/W2062504613","https://openalex.org/W2063421176","https://openalex.org/W2067503740","https://openalex.org/W2099342631","https://openalex.org/W2111409507","https://openalex.org/W2116699788","https://openalex.org/W2135189618","https://openalex.org/W2167168703","https://openalex.org/W2312795932","https://openalex.org/W2318181140","https://openalex.org/W2330151696","https://openalex.org/W2408877993","https://openalex.org/W2410989126","https://openalex.org/W2414791004","https://openalex.org/W3041754228","https://openalex.org/W3110007487"],"related_works":["https://openalex.org/W1813668738","https://openalex.org/W2206723208","https://openalex.org/W2581870922","https://openalex.org/W2996542382","https://openalex.org/W2368309028","https://openalex.org/W2394050248","https://openalex.org/W7005470027","https://openalex.org/W4416126995","https://openalex.org/W2543740276","https://openalex.org/W6940986662"],"abstract_inverted_index":{"The":[0,63,213,232,345,372,496,586],"objective":[1,356],"of":[2,33,45,60,82,90,136,146,149,170,174,184,194,205,215,221,234,246,248,252,261,404,428,464,481,503,510,539,542,571,588,613,618,622,628],"this":[3,83,227,484,591],"inquiry":[4],"is":[5,36,86,102,119,143,168,353,377,514],"to":[6,57,69,104,111,115,161,210,291,395,422,449,493,507,516,536,577,597],"develop":[7],"a":[8,49,66,120,147,181,192,199,219,259,272,433,460,569,578,610,619,626],"conceptual":[9,67],"framework":[10,68],"that":[11,38,328,331,354,380,384,425,435,442,500,519],"can":[12,532,558,634],"explain":[13,70],"the":[14,26,31,39,43,46,78,91,99,116,124,134,139,144,162,171,203,240,244,250,292,308,325,329,336,340,355,378,381,389,399,418,426,436,443,462,468,479,517,520,529,537,561,566,607,616,632],"relations":[15],"between":[16,123,347],"consumer":[17,108,112,211,382,408,567],"effort,":[18],"different":[19,58,501,508],"risk":[20,72,130,235,295,319,357,374,379,489,511,614,637],"reduction":[21,73],"strategies,":[22],"and":[23,131,158,165,179,263,304,350],"satisfaction":[24,97,132],"with":[25,98,133,208,258,451,455],"e-commerce":[27,61],"buying":[28,100,137,525,629],"process":[29,101,135],"on":[30,77,96,202,239,407,467,488,595,602],"part":[32],"consumers.":[34,371],"It":[35],"argued":[37],"effort":[40,92,125],"invested":[41],"in":[42,52,88,127,138,226,243,300,312,321,360,388,402,432,483,491,550,590,615],"purchase":[44,617],"product":[47,494,623],"plays":[48],"critical":[50],"role":[51],"determining":[53],"how":[54,71],"consumers":[55,429],"respond":[56],"aspects":[59],"shopping.":[62],"study":[64,185,204,214],"proposing":[65],"strategies":[74],"influence":[75,201],"shopping":[76],"internet.":[79,140],"In":[80],"terms":[81,89,403],"scheme,":[84],"e-shopping":[85],"examined":[87],"involved,":[93],"whose":[94],"impact":[95,406],"hypothesized":[103],"be":[105,368,447,533,559],"mediated":[106],"by":[107,302,370,565],"risk-taking":[109],"propensity":[110],"involvement.":[113],"According":[114],"framework,":[117],"there":[118],"positive":[121],"relation":[122,492],"involved":[126,265],"reducing":[128],"perceived":[129,341,351,369,373,543,563],"Introduction":[141],"Perception":[142],"result":[145],"variety":[148],"psychological":[150],"processes":[151],"through":[152,625],"which":[153,322],"people":[154],"recognize,":[155],"organize,":[156],"summarize":[157],"provide":[159],"meaning":[160],"received":[163],"sensations,":[164],"as":[166,180,280,318,548],"such":[167,279],"one":[169],"main":[172],"topics":[173],"scientific":[175],"psychology,":[176],"both":[177],"historically":[178],"major":[182],"area":[183,228,485,592],"(Simoes;":[186],"Tiedemann,":[187],"1985;":[188],"Sternberg,":[189],"2000).":[190],"As":[191],"field":[193,276],"knowledge,":[195],"perception":[196,216,296,490,538],"has":[197,217,270],"had":[198],"great":[200,222],"marketing,":[206],"especially":[207],"regard":[209],"behavior.":[212],"been":[218,271],"subject":[220],"interest":[223],"among":[224,284],"researchers":[225],"(Mitchell;":[229],"Mcgoldrick,":[230],"1996).":[231],"concept":[233],"was":[236,297,417],"introduced":[237],"originally":[238],"seventeenth":[241],"century,":[242],"context":[245],"games":[247],"chance;":[249],"probability":[251],"an":[253],"event":[254],"not":[255,335,367,446,601],"happening,":[256],"combined":[257],"magnitude":[260],"losses":[262],"wins":[264],"(Douglas,":[266],"1990).":[267],"Risk":[268],"analysis":[269],"borderless":[273],"academic":[274],"activity":[275],"covering":[277],"fields":[278],"medicine,":[281],"social":[282],"sciences,":[283],"others":[285],"(Klein;":[286],"Sterk,":[287],"2003).":[288],"With":[289],"respect":[290],"marketing":[293,420],"literature,":[294],"initially":[298],"used":[299],"1960":[301],"Bauer":[303,414],"his":[305],"associates":[306],"from":[307],"Harvard":[309],"Business":[310],"School":[311],"their":[313],"article":[314],"entitled":[315],"'consumer":[316],"behavior":[317,333,409,427],"taking'":[320],"they":[323],"make":[324],"important":[326],"distinction":[327],"risks":[330,342,349,352,544,557,564,575],"determine":[332],"are":[334],"real":[337,348],"risks,":[338,600],"but":[339,363],"(Bauer,":[343],"1960).":[344],"difference":[346],"(real":[358],"risk)":[359],"fact":[361,518],"exists,":[362],"may":[364,366,385],"or":[365,397,553,573,581,624,641],"(or":[375],"subjective)":[376],"notices":[383,609],"only":[386],"exist":[387],"individual's":[390],"mind,":[391],"possibly":[392],"leading":[393,535],"him":[394],"overestimate":[396],"underestimate":[398],"actual":[400],"risk,":[401,431],"its":[405],"(Sitkin;":[410],"Pablo,":[411],"1":[412,584],"992).":[413],"(1":[415],"960)":[416],"first":[419],"researcher":[421],"propose,":[423],"formally,":[424],"involves":[430],"way":[434,630],"consumer's":[437],"actions":[438],"will":[439,445],"produce":[440],"consequences":[441],"individual":[444,608,633],"able":[448],"anticipate":[450],"any":[452],"approximation":[453],"certainty,":[454],"some":[456],"being":[457],"undesirable.":[458],"Despite":[459],"large":[461],"amount":[463],"published":[465],"studies":[466,482,589],"topic,":[469],"including":[470],"many":[471],"revisions":[472],"(Stem":[473],"et":[474],"al.":[475],"1977;":[476],"Ross,":[477],"1975),":[478],"majority":[480,587],"have":[486,593],"focused":[487,594],"categories.":[495],"literature":[497],"indicates,":[498],"however,":[499],"ways":[502,522],"purchasing":[504],"also":[505],"lead":[506],"typologies":[509],"perception.":[512],"This":[513],"due":[515],"diverse":[521],"show":[523],"singular":[524],"experiences,":[526],"even":[527],"when":[528],"same":[530],"products":[531],"bought,":[534],"particular":[540],"dimensions":[541],"(Wolfinbarger;":[545],"Gilly,":[546],"2003)":[547],"shown":[549],"virtual":[551],"shopping,":[552],"electronic":[554],"commerce.":[555],"These":[556],"inherent,":[560],"general":[562],"towards":[568],"category":[570],"products,":[572],"handled,":[574],"specific":[576],"certain":[579,620,639],"brand":[580],"store":[582],"(Bettman,":[583],"973).":[585],"trying":[596],"comprehend":[598],"inherent":[599],"handled":[603],"risks.":[604],"Even":[605],"if":[606],"high":[611],"level":[612],"kind":[621],"method":[627],"(inherent),":[631],"perceive":[635],"low":[636],"for":[638],"brands":[640],"stores":[642],"(handled).":[643],"\u2026":[644]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":3},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-08T09:06:37.294493","created_date":"2016-06-24T00:00:00"}