{"id":"https://openalex.org/W166396259","doi":null,"title":"Social software and interactions in Web design: a contextual interview study of communication tool use in web design businesses","display_name":"Social software and interactions in Web design: a contextual interview study of communication tool use in web design businesses","publication_year":2010,"publication_date":"2010-10-01","ids":{"openalex":"https://openalex.org/W166396259","mag":"166396259"},"language":"en","primary_location":{"id":"mag:166396259","doi":null,"is_oa":false,"landing_page_url":"https://espace.library.uq.edu.au/view/UQ:217599/shortpaper_techreport.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103353691","display_name":"Andrew Dekker","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Andrew Dekker","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5043779815","display_name":"Stephen Viller","orcid":"https://orcid.org/0000-0003-1954-5441","observed_orcids":["https://orcid.org/0000-0003-1954-5441"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Stephen Viller","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-1954-5441","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5110288741","display_name":"Ricky Robinson","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Ricky Robinson","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"5"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.8012999892234802,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.8012999892234802,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10430","display_name":"Software Engineering Techniques and Practices","score":0.07410000264644623,"subfield":{"id":"https://openalex.org/subfields/1710","display_name":"Information Systems"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.029999999329447746,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/social-software","display_name":"social software","score":0.996999979019165},{"id":"https://openalex.org/keywords/web-design","display_name":"web design","score":0.7239999771118164},{"id":"https://openalex.org/keywords/computer-mediated-communication","display_name":"computer-mediated communication","score":0.8080000281333923},{"id":"https://openalex.org/keywords/email","display_name":"email","score":0.9629999995231628},{"id":"https://openalex.org/keywords/design-artifacts","display_name":"design artifacts","score":0.5659999847412109},{"id":"https://openalex.org/keywords/client-participation","display_name":"client participation","score":0.593999981880188},{"id":"https://openalex.org/keywords/communication-tools","display_name":"communication tools","score":0.5809999704360962}],"concepts":[{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.5957915782928467},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.5751063823699951},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5351930856704712},{"id":"https://openalex.org/C2777904410","wikidata":"https://www.wikidata.org/wiki/Q7397","display_name":"Software","level":2,"score":0.5348721146583557},{"id":"https://openalex.org/C2777381677","wikidata":"https://www.wikidata.org/wiki/Q615985","display_name":"Social software","level":2,"score":0.5264210104942322},{"id":"https://openalex.org/C503923677","wikidata":"https://www.wikidata.org/wiki/Q2724244","display_name":"Social web","level":3,"score":0.46225374937057495},{"id":"https://openalex.org/C521306242","wikidata":"https://www.wikidata.org/wiki/Q190637","display_name":"Web design","level":3,"score":0.458100825548172},{"id":"https://openalex.org/C52913732","wikidata":"https://www.wikidata.org/wiki/Q857102","display_name":"Software design","level":4,"score":0.4333471953868866},{"id":"https://openalex.org/C118643609","wikidata":"https://www.wikidata.org/wiki/Q189210","display_name":"Web application","level":2,"score":0.4164283275604248},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3997464179992676},{"id":"https://openalex.org/C529173508","wikidata":"https://www.wikidata.org/wiki/Q638608","display_name":"Software development","level":3,"score":0.36544519662857056},{"id":"https://openalex.org/C35578498","wikidata":"https://www.wikidata.org/wiki/Q193424","display_name":"Web service","level":2,"score":0.2856205999851227},{"id":"https://openalex.org/C518677369","wikidata":"https://www.wikidata.org/wiki/Q202833","display_name":"Social media","level":2,"score":0.21951067447662354},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:166396259","doi":null,"is_oa":false,"landing_page_url":"https://espace.library.uq.edu.au/view/UQ:217599/shortpaper_techreport.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":11,"referenced_works":["https://openalex.org/W54955629","https://openalex.org/W1526426957","https://openalex.org/W1563220540","https://openalex.org/W1921549148","https://openalex.org/W2018860888","https://openalex.org/W2107582098","https://openalex.org/W2134202846","https://openalex.org/W2160143212","https://openalex.org/W2163015397","https://openalex.org/W2217145709","https://openalex.org/W2341739516"],"related_works":["https://openalex.org/W2204962184","https://openalex.org/W1966543025","https://openalex.org/W2109149264","https://openalex.org/W2169823303","https://openalex.org/W1531454011","https://openalex.org/W1504090471","https://openalex.org/W2625477002","https://openalex.org/W84791867","https://openalex.org/W830215162","https://openalex.org/W3042918884"],"abstract_inverted_index":{"This":[0,109],"paper":[1],"outlines":[2],"an":[3],"interview":[4,87],"study":[5],"that":[6,15,103,166],"was":[7],"conducted":[8],"to":[9,37,51,136,140,169,182],"assist":[10],"in":[11,21,29,89,111],"understanding":[12],"the":[13,31,69,91,99,124,143,157],"role":[14],"computer":[16],"mediated":[17],"communication":[18,172,178],"tools":[19,35,102,116],"play":[20],"supporting":[22,75],"designer-client":[23,76,96,171],"interaction":[24],"within":[25,161],"web":[26],"design":[27,129],"businesses,":[28],"particular":[30,90],"limitations":[32],"with":[33,48],"existing":[34,175],"used":[36],"support":[38,123,170],"these":[39,141],"processes.":[40],"Web":[41],"designers":[42],"require":[43],"continual":[44],"and":[45,53,61,98,126,164],"rich":[46],"communications":[47],"their":[49,59],"clients":[50,60],"inform":[52],"develop":[54],"products":[55],"which":[56],"best":[57],"represent":[58],"clients\u2019":[62],"target":[63],"market.":[64],"The":[65],"interviews":[66],"also":[67],"examine":[68],"potential":[70,135],"of":[71,82,93,159,177],"social":[72,132,167],"software":[73,133,168],"for":[74,95],"communication.":[77],"There":[78],"are":[79,104],"a":[80,112,138],"number":[81],"findings":[83,154],"identified":[84],"by":[85],"this":[86,162],"study,":[88],"importance":[92,158],"email":[94,160],"communication,":[97],"reliance":[100,113],"on":[101,114,145],"common":[105],"between":[106],"both":[107],"parties.":[108],"results":[110],"general-purpose":[115],"such":[117],"as":[118],"email,which":[119],"do":[120],"not":[121],"effectively":[122],"sharing":[125],"discussion":[127],"around":[128],"artifacts.":[130],"While":[131],"has":[134],"be":[137],"solution":[139],"issues,":[142],"dependence":[144],"direct":[146],"client":[147],"participation":[148],"limits":[149],"its":[150],"potential.":[151],"In":[152],"our":[153],"we":[155],"identify":[156],"context,":[163],"suggest":[165],"should":[173],"augment":[174],"methods":[176],"rather":[179],"than":[180],"attempt":[181],"replace":[183],"them.":[184]},"counts_by_year":[],"updated_date":"2026-11-05T12:25:35.769452","created_date":"2016-06-24T00:00:00"}
