{"id":"https://openalex.org/W166312274","doi":"https://doi.org/10.1080/08956308.2008.11657503","title":"Customer-Driven Innovation","display_name":"Customer-Driven Innovation","publication_year":2008,"publication_date":"2008-05-01","ids":{"openalex":"https://openalex.org/W166312274","doi":"https://doi.org/10.1080/08956308.2008.11657503","mag":"166312274"},"language":"en","primary_location":{"id":"doi:10.1080/08956308.2008.11657503","doi":"https://doi.org/10.1080/08956308.2008.11657503","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08956308.2008.11657503","pdf_url":null,"source":{"id":"https://openalex.org/S152897404","display_name":"Research-Technology Management","issn_l":"0895-6308","issn":["0895-6308","1930-0166"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research-Technology Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5009706429","display_name":"Kevin C. Desouza","orcid":"https://orcid.org/0000-0002-4734-3081","observed_orcids":["https://orcid.org/0000-0002-4734-3081"]},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Kevin C. Desouza","raw_affiliation_strings":["University of Washington, Seattle"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5076163920","display_name":"Yukika Awazu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I139924743","display_name":"Bentley University","ror":"https://ror.org/01px48m89","country_code":"US","type":"education","lineage":["https://openalex.org/I139924743"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Yukika Awazu","raw_affiliation_strings":["Elkin B. McCallum Graduate School of Business at Bentley College, Waltham, Massachusetts"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Elkin B. McCallum Graduate School of Business at Bentley College, Waltham, Massachusetts","institution_ids":["https://openalex.org/I139924743"]}]},{"author_position":"middle","author":{"id":null,"display_name":"Sanjeev Jha","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I39422238","display_name":"University of Illinois Chicago","ror":"https://ror.org/02mpq6x41","country_code":"US","type":"education","lineage":["https://openalex.org/I39422238"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sanjeev Jha","raw_affiliation_strings":["College of Business Administration, University of Illinois at Chicago"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business Administration, University of Illinois at Chicago","institution_ids":["https://openalex.org/I39422238"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5087503212","display_name":"Caroline Dombrowski","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Caroline Dombrowski","raw_affiliation_strings":["University of Washington, Seattle"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle","institution_ids":["https://openalex.org/I201448701"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090841460","display_name":"Sridhar R. Papagari Sangareddy","orcid":"https://orcid.org/0000-0002-7218-9688","observed_orcids":["https://orcid.org/0000-0002-7218-9688"]},"institutions":[{"id":"https://openalex.org/I39422238","display_name":"University of Illinois Chicago","ror":"https://ror.org/02mpq6x41","country_code":"US","type":"education","lineage":["https://openalex.org/I39422238"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Sridhar Papagari","raw_affiliation_strings":["College of Business Administration, University of Illinois at Chicago"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"College of Business Administration, University of Illinois at Chicago","institution_ids":["https://openalex.org/I39422238"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5072389334","display_name":"Peter Baloh","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I153976015","display_name":"University of Ljubljana","ror":"https://ror.org/05njb9z20","country_code":"SI","type":"education","lineage":["https://openalex.org/I153976015"]}],"countries":["SI"],"is_corresponding":false,"raw_author_name":"Peter Baloh","raw_affiliation_strings":["Ljubljana University, Slovenia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Ljubljana University, Slovenia","institution_ids":["https://openalex.org/I153976015"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5049492507","display_name":"Jeffrey Y. Kim","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I201448701","display_name":"University of Washington","ror":"https://ror.org/00cvxb145","country_code":"US","type":"education","lineage":["https://openalex.org/I201448701"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Jeffrey Y. Kim","raw_affiliation_strings":["University of Washington, Seattle"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Washington, Seattle","institution_ids":["https://openalex.org/I201448701"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":4,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":27.3221,"has_fulltext":false,"cited_by_count":197,"citation_normalized_percentile":{"value":0.99199792,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":96,"max":100},"biblio":{"volume":"51","issue":"3","first_page":"35","last_page":"44"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9247999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9247999787330627,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11675","display_name":"Open Source Software Innovations","score":0.03739999979734421,"subfield":{"id":"https://openalex.org/subfields/1706","display_name":"Computer Science Applications"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.0215000007301569,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-driven-innovation","display_name":"customer-driven innovation","score":0.9789999723434448},{"id":"https://openalex.org/keywords/customer-involvement","display_name":"customer involvement","score":0.8629999756813049},{"id":"https://openalex.org/keywords/organizational-structure","display_name":"organizational structure","score":0.8980000019073486},{"id":"https://openalex.org/keywords/organizational-mission","display_name":"organizational mission","score":0.972000002861023},{"id":"https://openalex.org/keywords/sustainable-innovation","display_name":"sustainable innovation","score":0.7670000195503235},{"id":"https://openalex.org/keywords/innovation-process","display_name":"innovation process","score":0.5699999928474426},{"id":"https://openalex.org/keywords/managerial-decision-making","display_name":"management decision-making","score":0.5239999890327454}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6319530010223389},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5053768754005432},{"id":"https://openalex.org/C40700","wikidata":"https://www.wikidata.org/wiki/Q1411783","display_name":"Industrial organization","level":1,"score":0.3991287350654602},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3725493550300598},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.2403045892715454}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1080/08956308.2008.11657503","doi":"https://doi.org/10.1080/08956308.2008.11657503","is_oa":false,"landing_page_url":"https://doi.org/10.1080/08956308.2008.11657503","pdf_url":null,"source":{"id":"https://openalex.org/S152897404","display_name":"Research-Technology Management","issn_l":"0895-6308","issn":["0895-6308","1930-0166"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-3","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Research-Technology Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Industry, innovation and infrastructure","id":"https://metadata.un.org/sdg/9","score":0.6600000262260437}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":9,"referenced_works":["https://openalex.org/W102026793","https://openalex.org/W1561807978","https://openalex.org/W1976134432","https://openalex.org/W2001156024","https://openalex.org/W2051026127","https://openalex.org/W2159981385","https://openalex.org/W2167142086","https://openalex.org/W2528298556","https://openalex.org/W4297081765"],"related_works":["https://openalex.org/W566888720","https://openalex.org/W194509484","https://openalex.org/W2749000434","https://openalex.org/W2807459969","https://openalex.org/W2807895208","https://openalex.org/W2345368963","https://openalex.org/W4239461113","https://openalex.org/W7132946404","https://openalex.org/W4281482255","https://openalex.org/W1980635227"],"abstract_inverted_index":{"OVERVIEW:Involving":[0],"customers":[1,52],"in":[2,53,69],"the":[3,29,54],"innovation":[4,55,68],"process":[5],"entails":[6],"a":[7,43],"host":[8],"of":[9,20,32],"new":[10],"concerns,":[11],"concepts":[12],"and":[13,37,57,64],"managerial":[14],"decisions.":[15],"Transitioning":[16],"from":[17],"older":[18],"models":[19],"no":[21],"or":[22],"low":[23],"customer":[24,33,46],"involvement":[25],"requires":[26],"attention":[27],"to":[28,50,71],"different":[30],"types":[31],"innovation,":[34,47],"organizational":[35,38,62],"mission":[36],"structure.":[39],"This":[40],"article":[41],"provides":[42],"typology":[44],"for":[45,60],"describes":[48],"how":[49],"involve":[51],"process,":[56],"offers":[58],"guidelines":[59],"shifting":[61],"structure":[63],"emphasis":[65],"toward":[66],"customer-driven":[67],"order":[70],"enable":[72],"continual,":[73],"sustainable":[74],"innovation.":[75]},"counts_by_year":[{"year":2026,"cited_by_count":2},{"year":2025,"cited_by_count":8},{"year":2024,"cited_by_count":10},{"year":2023,"cited_by_count":8},{"year":2022,"cited_by_count":12},{"year":2021,"cited_by_count":10},{"year":2020,"cited_by_count":9},{"year":2019,"cited_by_count":14},{"year":2018,"cited_by_count":15},{"year":2017,"cited_by_count":11},{"year":2016,"cited_by_count":10},{"year":2015,"cited_by_count":20},{"year":2014,"cited_by_count":19},{"year":2013,"cited_by_count":15},{"year":2012,"cited_by_count":9}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}
