{"id":"https://openalex.org/W16552758","doi":null,"title":"The Relationship of Takaful Agents' Islamic Ethical Behaviour towards Customers' Satisfaction, Trust and Commitment: A Preliminary Analysis","display_name":"The Relationship of Takaful Agents' Islamic Ethical Behaviour towards Customers' Satisfaction, Trust and Commitment: A Preliminary Analysis","publication_year":2013,"publication_date":"2013-09-01","ids":{"openalex":"https://openalex.org/W16552758","mag":"16552758"},"language":"en","primary_location":{"id":"mag:16552758","doi":null,"is_oa":false,"landing_page_url":"http://irep.iium.edu.my/40216/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5026688066","display_name":"Marhanum Che Mohd Salleh","orcid":"https://orcid.org/0000-0002-6154-1252","observed_orcids":["https://orcid.org/0000-0002-6154-1252"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Marhanum Che Mohd Salleh","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-6154-1252","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5048820390","display_name":"Nurdianawati Irwani Abdullah","orcid":"https://orcid.org/0000-0001-9190-9348","observed_orcids":["https://orcid.org/0000-0001-9190-9348"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Nurdianawati Irwani Abdullah","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5019790970","display_name":"Siti Salwani Razali","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Siti Salwani Razali","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.00343138,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":96},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11365","display_name":"Islamic Finance and Banking Studies","score":0.989300012588501,"subfield":{"id":"https://openalex.org/subfields/1402","display_name":"Accounting"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12651","display_name":"Halal products and consumer behavior","score":0.005400000140070915,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.003000000026077032,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8429999947547913},{"id":"https://openalex.org/keywords/consumer-trust","display_name":"consumer trust","score":0.9959999918937683},{"id":"https://openalex.org/keywords/customer-commitment","display_name":"customer commitment","score":0.9539999961853027}],"concepts":[{"id":"https://openalex.org/C4445939","wikidata":"https://www.wikidata.org/wiki/Q432","display_name":"Islam","level":2,"score":0.7850370407104492},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5300697088241577},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5143247842788696},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.48873376846313477},{"id":"https://openalex.org/C39896193","wikidata":"https://www.wikidata.org/wiki/Q380344","display_name":"Descriptive statistics","level":2,"score":0.46430590748786926},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.38965654373168945},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.34774476289749146},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.17404353618621826},{"id":"https://openalex.org/C27206212","wikidata":"https://www.wikidata.org/wiki/Q34178","display_name":"Theology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C105795698","wikidata":"https://www.wikidata.org/wiki/Q12483","display_name":"Statistics","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:16552758","doi":null,"is_oa":false,"landing_page_url":"http://irep.iium.edu.my/40216/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":32,"referenced_works":["https://openalex.org/W197033002","https://openalex.org/W1933750417","https://openalex.org/W1968261002","https://openalex.org/W1970438257","https://openalex.org/W1976808355","https://openalex.org/W1984175418","https://openalex.org/W1984294110","https://openalex.org/W1991670833","https://openalex.org/W2003402088","https://openalex.org/W2004845716","https://openalex.org/W2020584686","https://openalex.org/W2020976086","https://openalex.org/W2026609213","https://openalex.org/W2036063909","https://openalex.org/W2054723133","https://openalex.org/W2058071382","https://openalex.org/W2060960921","https://openalex.org/W2061414460","https://openalex.org/W2064608319","https://openalex.org/W2070614251","https://openalex.org/W2071253853","https://openalex.org/W2079192935","https://openalex.org/W2081697200","https://openalex.org/W2090266480","https://openalex.org/W2106772961","https://openalex.org/W2107031757","https://openalex.org/W2137247419","https://openalex.org/W2145347606","https://openalex.org/W2162263972","https://openalex.org/W2276461942","https://openalex.org/W2313837574","https://openalex.org/W2336645398"],"related_works":["https://openalex.org/W2585200837","https://openalex.org/W2563672856","https://openalex.org/W4283318957","https://openalex.org/W4410267595","https://openalex.org/W3000851025","https://openalex.org/W1034826980","https://openalex.org/W2214670910","https://openalex.org/W3117200414","https://openalex.org/W3021816747","https://openalex.org/W4376565970"],"abstract_inverted_index":{"Takaful":[0,10,14,35,63,147,168,179],"agents":[1,17,159],"have":[2,110],"become":[3],"among":[4,141],"the":[5,16,32,75,105,136,142,162,175],"important":[6,172],"distribution":[7],"channels":[8],"in":[9,23,52,123,154,166,183],"industry.":[11],"Besides":[12,127],"selling":[13],"products,":[15],"must":[18],"practice":[19,161],"Islamic":[20,37,107,139,163],"ethical":[21,38,108,164],"behaviour":[22,39,109,165],"dealing":[24],"with":[25,61,113],"customers.":[26,64],"This":[27],"research":[28,56,70,76],"seeks":[29],"to":[30,150,160,173,185],"investigate":[31],"relationship":[33,112,125],"between":[34],"agents\u2019":[36,106],"and":[40,44,94,97,117,156,190],"customers\u2019":[41,114],"satisfaction,":[42,115,188],"trust":[43,116],"commitment.":[45,118,191],"As":[46],"there":[47,120],"are":[48,121],"limited":[49],"studies":[50],"conducted":[51],"this":[53,55,145],"area,":[54],"provides":[57],"a":[58],"preliminary":[59],"analysis":[60],"30":[62],"Data":[65],"were":[66,132],"collected":[67],"through":[68],"survey":[69],"design":[71],"using":[72,83],"questionnaire":[73],"as":[74],"instrument.":[77],"The":[78],"data":[79],"gathered":[80],"is":[81,171],"analyzed":[82],"SPSS":[84],"WIN":[85],"19":[86],"for":[87],"both":[88],"descriptive":[89],"statistics":[90],"(frequency,":[91],"percentage,":[92],"mean":[93],"standard":[95],"deviation)":[96],"correlation":[98],"coefficient":[99],"(Pearson":[100],"r).":[101],"Results":[102],"indicate":[103],"that":[104],"significantly":[111],"However,":[119],"different":[122],"terms":[124],"strength.":[126],"that,":[128],"majority":[129],"of":[130,138,178],"respondents":[131],"slightly":[133],"agreed":[134],"about":[135],"practicing":[137],"ethics":[140],"agents.":[143],"In":[144],"instance,":[146],"operators":[148],"need":[149],"play":[151],"their":[152,158],"role":[153],"guiding":[155],"encouraging":[157],"marketing":[167,176],"products.":[169],"It":[170],"differentiate":[174],"practices":[177],"from":[180],"conventional":[181],"insurance":[182],"order":[184],"gain":[186],"publics\u2019":[187],"trust,":[189]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
