{"id":"https://openalex.org/W164299034","doi":null,"title":"The Effects of Cognitive and Emotional Contagion on Repurchase Intentions of Information Technology","display_name":"The Effects of Cognitive and Emotional Contagion on Repurchase Intentions of Information Technology","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W164299034","mag":"164299034"},"language":"en","primary_location":{"id":"mag:164299034","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1124&context=icis2013","pdf_url":null,"source":{"id":"https://openalex.org/S4306419566","display_name":"International Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Information Systems","raw_type":null},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5045536311","display_name":"Ghiyoung P. Im","orcid":"https://orcid.org/0000-0003-4853-5146","observed_orcids":["https://orcid.org/0000-0003-4853-5146"]},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Ghiyoung Im","raw_affiliation_strings":["Georgia State University,"],"raw_orcid":"https://orcid.org/0000-0003-4853-5146","affiliations":[{"raw_affiliation_string":"Georgia State University,","institution_ids":["https://openalex.org/I181565077"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5074514628","display_name":"Eunhee Park","orcid":"https://orcid.org/0000-0001-6553-2321","observed_orcids":["https://orcid.org/0000-0001-6553-2321"]},"institutions":[{"id":"https://openalex.org/I181565077","display_name":"Georgia State University","ror":"https://ror.org/03qt6ba18","country_code":"US","type":"education","lineage":["https://openalex.org/I181565077"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Eunhee Park","raw_affiliation_strings":["Georgia State University,"],"raw_orcid":"https://orcid.org/0000-0001-6553-2321","affiliations":[{"raw_affiliation_string":"Georgia State University,","institution_ids":["https://openalex.org/I181565077"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5002282690","display_name":"Veda C. Storey","orcid":"https://orcid.org/0000-0002-8735-1553","observed_orcids":["https://orcid.org/0000-0002-8735-1553"]},"institutions":[{"id":"https://openalex.org/I931278978","display_name":"College of Business Administration","ror":"https://ror.org/03x1zq178","country_code":"LV","type":"education","lineage":["https://openalex.org/I931278978"]}],"countries":["LV"],"is_corresponding":false,"raw_author_name":"Veda C. Storey","raw_affiliation_strings":["College of Business Administration, Riga, Latvia"],"raw_orcid":"https://orcid.org/0000-0002-8735-1553","affiliations":[{"raw_affiliation_string":"College of Business Administration, Riga, Latvia","institution_ids":["https://openalex.org/I931278978"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5791000127792358,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.5791000127792358,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.319599986076355,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10609","display_name":"Digital Marketing and Social Media","score":0.04190000146627426,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.8830000162124634},{"id":"https://openalex.org/keywords/emotional-contagion","display_name":"emotional contagion","score":1.0},{"id":"https://openalex.org/keywords/herding-behavior","display_name":"herding behavior","score":0.722000002861023},{"id":"https://openalex.org/keywords/product-life-cycle","display_name":"product life cycle","score":0.6460000276565552},{"id":"https://openalex.org/keywords/technology-adoption","display_name":"technology adoption","score":0.6029999852180481},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.4519999921321869}],"concepts":[{"id":"https://openalex.org/C177605951","wikidata":"https://www.wikidata.org/wiki/Q1484503","display_name":"Herding","level":2,"score":0.7992454767227173},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5909209847450256},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5888944268226624},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5402421951293945},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.512115478515625},{"id":"https://openalex.org/C169900460","wikidata":"https://www.wikidata.org/wiki/Q2200417","display_name":"Cognition","level":2,"score":0.5021610260009766},{"id":"https://openalex.org/C159237981","wikidata":"https://www.wikidata.org/wiki/Q1498207","display_name":"Emotional contagion","level":2,"score":0.4980020523071289},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4854777157306671},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.47299012541770935},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.47096115350723267},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4646133482456207},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3351576626300812},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.19886019825935364},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.15245112776756287},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C97137747","wikidata":"https://www.wikidata.org/wiki/Q38112","display_name":"Forestry","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:164299034","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1124&context=icis2013","pdf_url":null,"source":{"id":"https://openalex.org/S4306419566","display_name":"International Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":51,"referenced_works":["https://openalex.org/W151642688","https://openalex.org/W272629043","https://openalex.org/W367214795","https://openalex.org/W1487261770","https://openalex.org/W1523349167","https://openalex.org/W1572955664","https://openalex.org/W1858904504","https://openalex.org/W1965278510","https://openalex.org/W1968372229","https://openalex.org/W1969578582","https://openalex.org/W1984186949","https://openalex.org/W1993663609","https://openalex.org/W2006522742","https://openalex.org/W2010639892","https://openalex.org/W2011410809","https://openalex.org/W2016276386","https://openalex.org/W2043091333","https://openalex.org/W2044295466","https://openalex.org/W2051761983","https://openalex.org/W2058352751","https://openalex.org/W2067369167","https://openalex.org/W2067873766","https://openalex.org/W2073205321","https://openalex.org/W2075693168","https://openalex.org/W2081894529","https://openalex.org/W2089074429","https://openalex.org/W2095816387","https://openalex.org/W2097700858","https://openalex.org/W2098676269","https://openalex.org/W2100379340","https://openalex.org/W2101356889","https://openalex.org/W2102746067","https://openalex.org/W2109557022","https://openalex.org/W2110506823","https://openalex.org/W2112218644","https://openalex.org/W2118459787","https://openalex.org/W2121905887","https://openalex.org/W2122961203","https://openalex.org/W2124585477","https://openalex.org/W2132723713","https://openalex.org/W2135157639","https://openalex.org/W2135869619","https://openalex.org/W2144908831","https://openalex.org/W2160123621","https://openalex.org/W2167492395","https://openalex.org/W2168469933","https://openalex.org/W2804012737","https://openalex.org/W2969215297","https://openalex.org/W3123759571","https://openalex.org/W3144052228","https://openalex.org/W4246105288"],"related_works":["https://openalex.org/W7099204375","https://openalex.org/W56264086","https://openalex.org/W7095712629","https://openalex.org/W2517537807","https://openalex.org/W4408279378","https://openalex.org/W2288970191","https://openalex.org/W2392045914","https://openalex.org/W2593451236","https://openalex.org/W2022932160","https://openalex.org/W2883207823"],"abstract_inverted_index":{"This":[0],"research":[1,33],"explores":[2],"the":[3,17,28,35],"repurchase":[4,22,130],"intentions":[5,23,104],"of":[6,13,30,37,69,88,122],"technology":[7,31,48],"consumers":[8],"who":[9],"have":[10],"experienced":[11],"malfunctions":[12],"purchased":[14],"products.":[15],"Identifying":[16],"theoretical":[18],"factors":[19],"associated":[20],"with":[21],"is":[24,43],"essential":[25],"for":[26,47],"testing":[27],"applicability":[29],"adoption":[32],"within":[34],"context":[36],"different":[38],"product":[39,54,106],"lifecycles.":[40],"Also,":[41],"it":[42],"an":[44],"important":[45,120],"matter":[46],"companies":[49],"in":[50,127],"shaping":[51],"their":[52,97],"future":[53],"and":[55,99,102,114,124],"service":[56],"strategies.":[57],"We":[58],"conducted":[59],"a":[60,80],"virtual":[61,81],"ethnography":[62],"study":[63],"using":[64],"online":[65],"consumer":[66],"support":[67],"forums":[68],"two":[70],"global":[71],"IT":[72],"companies.":[73],"Our":[74],"qualitative":[75],"data":[76],"analysis":[77],"led":[78],"to":[79],"herding":[82,89,92],"framework":[83],"that":[84],"includes":[85],"four":[86],"types":[87],"behaviors.":[90],"These":[91],"behaviors":[93],"are":[94],"differentiated":[95],"by":[96],"contextual":[98],"process":[100,109],"characteristics,":[101],"behavioral":[103],"on":[105],"repurchase.":[107],"The":[108,117],"characteristics":[110],"include":[111],"cognitive":[112,123],"contagion":[113],"emotional":[115,125],"contagion.":[116],"results":[118],"identify":[119],"roles":[121],"contagions":[126],"influencing":[128],"consumers\u2019":[129],"intentions.":[131]},"counts_by_year":[{"year":2019,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
