{"id":"https://openalex.org/W164111175","doi":null,"title":"Designing for Resourcefulness in Service : Some Assumptions and Consequences","display_name":"Designing for Resourcefulness in Service : Some Assumptions and Consequences","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W164111175","mag":"164111175"},"language":"en","primary_location":{"id":"pmh:oai:DiVA.org:liu-118896","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-118896","pdf_url":null,"source":{"id":"https://openalex.org/S4306400838","display_name":"DiVA (Linkoping University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I102134673","host_organization_name":"Link\u00f6ping University","host_organization_lineage":["https://openalex.org/I102134673"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"},"volume":null,"type":"book-chapter","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-118896","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086982806","display_name":"Stefan Holmlid","orcid":"https://orcid.org/0000-0002-2529-4303","observed_orcids":["https://orcid.org/0000-0002-2529-4303"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Stefan Holmlid","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2529-4303","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5086982806"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":5.2003,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.95329831,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"151","last_page":"172"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10672","display_name":"Design Education and Practice","score":0.0017999999690800905,"subfield":{"id":"https://openalex.org/subfields/2210","display_name":"Mechanical Engineering"},"field":{"id":"https://openalex.org/fields/22","display_name":"Engineering"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.0017000000225380063,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/design-for-service","display_name":"design for service","score":0.9559999704360962},{"id":"https://openalex.org/keywords/resourcefulness","display_name":"resourcefulness","score":0.8529999852180481},{"id":"https://openalex.org/keywords/service-performance","display_name":"service performance","score":0.9629999995231628},{"id":"https://openalex.org/keywords/value-co-creation","display_name":"value co-creation","score":0.9810000061988831},{"id":"https://openalex.org/keywords/situated-cognition","display_name":"situated cognition","score":0.8370000123977661},{"id":"https://openalex.org/keywords/activity-theory","display_name":"activity theory","score":0.7900000214576721},{"id":"https://openalex.org/keywords/zone-of-proximal-development","display_name":"zone of proximal development","score":0.9929999709129333},{"id":"https://openalex.org/keywords/legitimate-peripheral-participation","display_name":"legitimate peripheral participation","score":0.9990000128746033},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.47600001096725464}],"concepts":[{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.6220421195030212},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.6100864410400391},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5633171796798706},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.5510106086730957},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4984242916107178},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3953249752521515},{"id":"https://openalex.org/C55587333","wikidata":"https://www.wikidata.org/wiki/Q1133029","display_name":"Engineering ethics","level":1,"score":0.3694721460342407},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.33813539147377014},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.33586037158966064},{"id":"https://openalex.org/C539667460","wikidata":"https://www.wikidata.org/wiki/Q2414942","display_name":"Management science","level":1,"score":0.33433830738067627},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.31751930713653564},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.27623939514160156},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.23631083965301514},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.21533092856407166},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:DiVA.org:liu-118896","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-118896","pdf_url":null,"source":{"id":"https://openalex.org/S4306400838","display_name":"DiVA (Linkoping University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I102134673","host_organization_name":"Link\u00f6ping University","host_organization_lineage":["https://openalex.org/I102134673"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"},{"id":"mag:164111175","doi":null,"is_oa":false,"landing_page_url":"http://www.diva-portal.org/smash/get/diva2:817278/FULLTEXT02","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:DiVA.org:liu-118896","doi":null,"is_oa":true,"landing_page_url":"http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-118896","pdf_url":null,"source":{"id":"https://openalex.org/S4306400838","display_name":"DiVA (Linkoping University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I102134673","host_organization_name":"Link\u00f6ping University","host_organization_lineage":["https://openalex.org/I102134673"],"host_organization_lineage_names":[],"type":"repository"},"license":"other-oa","license_id":"https://openalex.org/licenses/other-oa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"info:eu-repo/semantics/bookPart"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Decent work and economic growth","score":0.5099999904632568,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W65150484","https://openalex.org/W70190406","https://openalex.org/W252519751","https://openalex.org/W392991951","https://openalex.org/W426883363","https://openalex.org/W565111796","https://openalex.org/W572541077","https://openalex.org/W629005910","https://openalex.org/W630722151","https://openalex.org/W831822815","https://openalex.org/W845346470","https://openalex.org/W1581171421","https://openalex.org/W1606108609","https://openalex.org/W1718535985","https://openalex.org/W2045403074","https://openalex.org/W2091915526","https://openalex.org/W2096809561","https://openalex.org/W2103238521","https://openalex.org/W2105477360","https://openalex.org/W2116199508","https://openalex.org/W2121724985","https://openalex.org/W2126840412","https://openalex.org/W2140497364","https://openalex.org/W2277656106","https://openalex.org/W2338808083","https://openalex.org/W2416307565","https://openalex.org/W2433622862","https://openalex.org/W2471379845","https://openalex.org/W2945424237","https://openalex.org/W3126349953"],"related_works":["https://openalex.org/W7100143704","https://openalex.org/W2108497702","https://openalex.org/W312585148","https://openalex.org/W7097674082","https://openalex.org/W189937821","https://openalex.org/W2277656106","https://openalex.org/W2988292101","https://openalex.org/W2187698526","https://openalex.org/W4389612448","https://openalex.org/W130920809"],"abstract_inverted_index":{"Research":[0],"on":[1,26,104,131],"design":[2,12,92,129],"for":[3],"service":[4,23,43,53,74,90,132],"has":[5],"mainly":[6],"concerned":[7],"itself":[8],"with":[9,58,85],"understanding":[10],"the":[11,42,70,79,159],"process.":[13],"In":[14,51,110],"this":[15],"research":[16,130,133],"paper":[17],"focus":[18],"will":[19,56,101,122],"be":[20,102,123],"shifted":[21],"towards":[22],"performances,":[24],"based":[25,103],"a":[27,52,73,136],"suggested":[28],"model":[29],"that":[30,116],"can":[31,134],"work":[32],"as":[33,75,143],"an":[34],"aid":[35],"to":[36,112,154],"distinguish":[37],"between":[38],"different":[39],"stages":[40],"in":[41,47,69,89,139],"development":[44,149,157],"life-cycle":[45],"and":[46,61,91,107,120,150],"co-creation":[48],"of":[49,72,87,147,158],"value.":[50],"performance,":[54],"participants":[55],"enter":[57],"resources,":[59],"competence":[60],"attitudes.":[62],"What":[63,77],"if":[64],"we":[65],"view":[66],"every":[67],"person":[68],"performance":[71],"resourceful?":[76],"are":[78],"assumptions?":[80],"How":[81],"does":[82,96],"it":[83,97],"fit":[84],"figures":[86],"thought":[88],"research?":[93],"Which":[94],"consequences":[95],"bring?":[98],"The":[99],"analysis":[100],"situated":[105],"cognition":[106],"socio-cultural":[108],"theories.":[109],"contrast":[111],"activity":[113,144],"theory,":[114,145],"theories":[115],"highlight":[117],"emergent":[118],"activities":[119],"participation":[121],"used.":[124],"It":[125],"is":[126],"shown":[127],"that,":[128],"find":[135],"good":[137],"foundation":[138],"theoretical":[140],"concepts":[141],"such":[142],"zone":[146],"proximal":[148],"legitimate":[151],"peripheral":[152],"participation,":[153],"direct":[155],"future":[156],"area.":[160]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1}],"updated_date":"2026-08-27T14:10:00.468798","created_date":"2016-06-24T00:00:00"}