{"id":"https://openalex.org/W1608413706","doi":null,"title":"Usability in Social Action: Reinterpreting Effectiveness, Efficiency and Satisfaction","display_name":"Usability in Social Action: Reinterpreting Effectiveness, Efficiency and Satisfaction","publication_year":2003,"publication_date":"2003-01-01","ids":{"openalex":"https://openalex.org/W1608413706","mag":"1608413706"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:ecis2003-1000","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ecis2003/26","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1000&context=ecis2003","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2003 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1000&context=ecis2003","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020397787","display_name":"P\u00e4r J. \u00c5gerfalk","orcid":"https://orcid.org/0000-0002-3241-342X","observed_orcids":["https://orcid.org/0000-0002-3241-342X"]},"institutions":[{"id":"https://openalex.org/I26437253","display_name":"\u00d6rebro University","ror":"https://ror.org/05kytsw45","country_code":"SE","type":"education","lineage":["https://openalex.org/I26437253"]}],"countries":["SE"],"is_corresponding":false,"raw_author_name":"P\u00e4r J. \u00c5gerfalk","raw_affiliation_strings":["\u00d6rebro University"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"\u00d6rebro University","institution_ids":["https://openalex.org/I26437253"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5101755657","display_name":"Owen Eriksson","orcid":"https://orcid.org/0000-0002-2024-9474","observed_orcids":["https://orcid.org/0000-0002-2024-9474"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Owen Eriksson","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2024-9474","affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":3.3881,"has_fulltext":true,"cited_by_count":12,"citation_normalized_percentile":{"value":0.91216023,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":"103","last_page":"117"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},"topics":[{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.9750999808311462,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.016300000250339508,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.004800000227987766,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/usability","display_name":"usability","score":0.9860000014305115},{"id":"https://openalex.org/keywords/effectiveness","display_name":"effectiveness","score":0.765999972820282},{"id":"https://openalex.org/keywords/efficiency","display_name":"efficiency","score":0.9890000224113464},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9779999852180481},{"id":"https://openalex.org/keywords/social-action","display_name":"social action","score":0.847000002861023},{"id":"https://openalex.org/keywords/communicative-goals","display_name":"communicative purpose","score":0.8880000114440918},{"id":"https://openalex.org/keywords/instrumental-goals","display_name":"instrumental goals","score":0.9990000128746033},{"id":"https://openalex.org/keywords/information-system-use","display_name":"information system use","score":0.7080000042915344},{"id":"https://openalex.org/keywords/system-design","display_name":"system design","score":0.6129999756813049}],"concepts":[{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.917651891708374},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6516634225845337},{"id":"https://openalex.org/C2780791683","wikidata":"https://www.wikidata.org/wiki/Q846785","display_name":"Action (physics)","level":2,"score":0.6441395878791809},{"id":"https://openalex.org/C2779343474","wikidata":"https://www.wikidata.org/wiki/Q3109175","display_name":"Context (archaeology)","level":2,"score":0.5790180563926697},{"id":"https://openalex.org/C2777199835","wikidata":"https://www.wikidata.org/wiki/Q5154234","display_name":"Communicative action","level":2,"score":0.5446147918701172},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.4708768129348755},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4526994228363037},{"id":"https://openalex.org/C62993174","wikidata":"https://www.wikidata.org/wiki/Q2928808","display_name":"Usability goals","level":4,"score":0.43791693449020386},{"id":"https://openalex.org/C188688815","wikidata":"https://www.wikidata.org/wiki/Q7205541","display_name":"Pluralistic walkthrough","level":3,"score":0.37444260716438293},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.09824764728546143},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C151730666","wikidata":"https://www.wikidata.org/wiki/Q7205","display_name":"Paleontology","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"pmh:oai:aisel.aisnet.org:ecis2003-1000","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ecis2003/26","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1000&context=ecis2003","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2003 Proceedings","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.13.7798","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.13.7798","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://www.oru.se/org/inst/esa/personal/pak/Agerfalk_Eriksson_2003_ECIS.pdf","raw_type":"text"},{"id":"pmh:oai:CiteSeerX.psu:10.1.1.143.8011","doi":null,"is_oa":false,"landing_page_url":"http://citeseerx.ist.psu.edu/viewdoc/summary?doi=10.1.1.143.8011","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"http://is2.lse.ac.uk/asp/aspecis/20030000.pdf","raw_type":"text"},{"id":"mag:1608413706","doi":null,"is_oa":false,"landing_page_url":"http://www.vits.org/publikationer/dokument/354.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:ecis2003-1000","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ecis2003/26","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1000&context=ecis2003","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2003 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1608413706.pdf","grobid_xml":"https://content.openalex.org/works/W1608413706.grobid-xml"},"referenced_works_count":21,"referenced_works":["https://openalex.org/W76633512","https://openalex.org/W195105338","https://openalex.org/W1499908915","https://openalex.org/W1522588346","https://openalex.org/W1526426957","https://openalex.org/W1576632330","https://openalex.org/W1791587663","https://openalex.org/W1979209574","https://openalex.org/W2003554883","https://openalex.org/W2004603793","https://openalex.org/W2013129514","https://openalex.org/W2031096619","https://openalex.org/W2055088406","https://openalex.org/W2061746292","https://openalex.org/W2070790905","https://openalex.org/W2087271627","https://openalex.org/W2125478666","https://openalex.org/W2129634338","https://openalex.org/W2740609468","https://openalex.org/W2991823422","https://openalex.org/W4235073904"],"related_works":["https://openalex.org/W7096691279","https://openalex.org/W2040919372","https://openalex.org/W7076721973","https://openalex.org/W7100478869","https://openalex.org/W2529397803","https://openalex.org/W2143879149","https://openalex.org/W7099730084","https://openalex.org/W1577958875","https://openalex.org/W7097624425","https://openalex.org/W2479281850"],"abstract_inverted_index":{"One":[0],"of":[1,10,56,74,86,109,137],"the":[2,8,15,32,84,107,138,153],"most":[3],"important":[4],"qualities":[5],"related":[6,69,105],"to":[7,64,67,70,106,119],"use":[9],"information":[11,75],"systems":[12,144,155],"is":[13,49],"arguably":[14],"usability":[16,25,87],"achieved":[17],"in":[18,28,54,117,142],"actual":[19],"use-situations.":[20],"Three":[21],"central":[22],"criteria":[23,48,108],"for":[24],"as":[26],"reflected":[27],"contemporary":[29],"definitions":[30],"are":[31,52,104,145,158],"effectiveness,":[33,110],"efficiency":[34,111],"and":[35,91,112,127,149,156,160],"satisfaction":[36],"with":[37,46],"which":[38,143],"users":[39],"can":[40,88],"achieve":[41],"specified":[42],"goals.":[43],"A":[44],"problem":[45],"these":[47],"that":[50],"they":[51],"expressed":[53],"terms":[55],"achieving":[57],"goals,":[58,129],"which,":[59],"at":[60],"least":[61],"tacitly,":[62],"seem":[63],"be":[65,89],"restricted":[66],"goals":[68,103,151],"an":[71],"instrumental":[72,126,148],"view":[73],"system":[76],"use.":[77],"In":[78],"this":[79],"paper,":[80],"we":[81,99,122],"discuss":[82],"how":[83,101],"concept":[85],"understood":[90],"utilized":[92],"within":[93],"a":[94,134],"social":[95,139],"action":[96,140],"context.":[97],"Specifically,":[98],"address":[100],"communicative":[102,128,150],"satisfaction.":[113],"We":[114],"argue":[115],"that,":[116],"order":[118],"understand":[120],"usability,":[121],"must":[123],"consider":[124],"both":[125],"since":[130],"their":[131],"combination":[132],"constitutes":[133],"fundamental":[135],"part":[136],"context":[141],"used.":[146],"Both":[147],"affect":[152],"way":[154],"use-situations":[157],"designed":[159],"conceived.":[161]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
