{"id":"https://openalex.org/W1604935754","doi":null,"title":"Front Office Operations","display_name":"Front Office Operations","publication_year":1988,"publication_date":"1988-12-01","ids":{"openalex":"https://openalex.org/W1604935754","mag":"1604935754"},"language":"en","primary_location":{"id":"mag:1604935754","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BA44453888","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"book","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5084584485","display_name":"Colin Dix","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Colin Dix","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5038042952","display_name":"Chris Baird","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chris Baird","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.48484848,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9409000277519226,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12584","display_name":"Hospitality and Tourism Education","score":0.9409000277519226,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.041999999433755875,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.003599999938160181,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/hotel-front-office","display_name":"hotel front office","score":0.8370000123977661},{"id":"https://openalex.org/keywords/hotel-reception","display_name":"hotel reception","score":0.9850000143051147},{"id":"https://openalex.org/keywords/customer-service","display_name":"customer service","score":0.7630000114440918},{"id":"https://openalex.org/keywords/advance-reservation","display_name":"advance reservation","score":0.972000002861023},{"id":"https://openalex.org/keywords/hotel-sales","display_name":"hotel sales","score":0.8930000066757202},{"id":"https://openalex.org/keywords/advance-sales","display_name":"advance sales","score":0.7009999752044678},{"id":"https://openalex.org/keywords/international-hotel-chains","display_name":"international hotel chains","score":0.8830000162124634},{"id":"https://openalex.org/keywords/hotel-industry","display_name":"hotel industry","score":0.5619999766349792}],"concepts":[{"id":"https://openalex.org/C2779941915","wikidata":"https://www.wikidata.org/wiki/Q1256565","display_name":"Front office","level":2,"score":0.8799329996109009},{"id":"https://openalex.org/C2777551076","wikidata":"https://www.wikidata.org/wiki/Q842332","display_name":"Front (military)","level":2,"score":0.6573859453201294},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.6552129983901978},{"id":"https://openalex.org/C3019178406","wikidata":"https://www.wikidata.org/wiki/Q35054","display_name":"Post office","level":3,"score":0.6441304683685303},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6214603781700134},{"id":"https://openalex.org/C2776269092","wikidata":"https://www.wikidata.org/wiki/Q1611074","display_name":"Residence","level":2,"score":0.5261630415916443},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.38086849451065063},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3735249638557434},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.36462312936782837},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.33810892701148987},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.2410247027873993},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.22587567567825317},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.14395174384117126},{"id":"https://openalex.org/C2994533931","wikidata":"https://www.wikidata.org/wiki/Q49845","display_name":"Postal service","level":2,"score":0.07613372802734375},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.06679984927177429},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.06413853168487549},{"id":"https://openalex.org/C4249254","wikidata":"https://www.wikidata.org/wiki/Q3044431","display_name":"Demographic economics","level":1,"score":0.0},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:1604935754","doi":null,"is_oa":false,"landing_page_url":"http://ci.nii.ac.jp/ncid/BA44453888","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W600928317","https://openalex.org/W1521526462","https://openalex.org/W1489565649","https://openalex.org/W4387656994","https://openalex.org/W1492204443","https://openalex.org/W604228998","https://openalex.org/W7001008427","https://openalex.org/W387658424","https://openalex.org/W2273414580","https://openalex.org/W1532201411"],"abstract_inverted_index":{"*":[0,4,9,13,16,22,25,29,35,40],"The":[1,10],"Hotel":[2],"Reception":[3,11],"Care":[5],"of":[6,27],"the":[7,32],"Customer":[8],"Office":[12,34],"Advance":[14,36],"Reservations":[15],"Check":[17],"In,":[18],"Residence":[19],"and":[20,31,38,43],"Departure":[21],"Guest":[23],"Accounting":[24],"Methods":[26],"Payment":[28],"Sales":[30,37],"Front":[33],"Techniques":[39],"International":[41],"Chains":[42],"Business":[44]},"counts_by_year":[{"year":2024,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}