{"id":"https://openalex.org/W160382857","doi":null,"title":"A Non-Profit Design-Led Innovation Journey","display_name":"A Non-Profit Design-Led Innovation Journey","publication_year":2014,"publication_date":"2014-09-01","ids":{"openalex":"https://openalex.org/W160382857","mag":"160382857"},"language":"en","primary_location":{"id":"pmh:oai:eprints.qut.edu.au:74824","doi":null,"is_oa":true,"landing_page_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","pdf_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 19th DMI: Academic Design Management Conference","raw_type":"Chapter in Book, Report or Conference volume"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5086346464","display_name":"Erez Nusem","orcid":"https://orcid.org/0000-0001-9436-0856","observed_orcids":["https://orcid.org/0000-0001-9436-0856"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Erez Nusem","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-9436-0856","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5080944939","display_name":"Cara Wrigley","orcid":"https://orcid.org/0000-0001-7349-8469","observed_orcids":["https://orcid.org/0000-0001-7349-8469"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cara Wrigley","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-7349-8469","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5082288698","display_name":"Judy Matthews","orcid":"https://orcid.org/0000-0002-1117-0780","observed_orcids":["https://orcid.org/0000-0002-1117-0780"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Judy Matthews","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-1117-0780","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.9388,"has_fulltext":true,"cited_by_count":1,"citation_normalized_percentile":{"value":0.7734039,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.5023999810218811,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.5023999810218811,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13151","display_name":"Business Strategies and Innovation","score":0.23649999499320984,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14147","display_name":"Innovative Approaches in Technology and Social Development","score":0.1485999971628189,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/design-driven-innovation","display_name":"design-driven innovation","score":0.9670000076293945},{"id":"https://openalex.org/keywords/nonprofit-organizations","display_name":"nonprofit organizations","score":0.9879999756813049},{"id":"https://openalex.org/keywords/elderly-care","display_name":"elderly care","score":0.9129999876022339},{"id":"https://openalex.org/keywords/customer-centricity","display_name":"customer-centricity","score":0.753000020980835},{"id":"https://openalex.org/keywords/business-model-innovation","display_name":"business model innovation","score":0.6949999928474426},{"id":"https://openalex.org/keywords/stakeholder-engagement","display_name":"stakeholder engagement","score":0.5759999752044678},{"id":"https://openalex.org/keywords/value-proposition","display_name":"value proposition","score":0.5929999947547913},{"id":"https://openalex.org/keywords/drivers-of-change","display_name":"drivers of change","score":0.6700000166893005},{"id":"https://openalex.org/keywords/customer-insight","display_name":"consumer insight","score":0.5360000133514404},{"id":"https://openalex.org/keywords/staff-shortage","display_name":"staff shortage","score":0.47099998593330383},{"id":"https://openalex.org/keywords/legislative-requirements","display_name":"legislative requirements","score":0.5059999823570251}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6130759119987488},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5560316443443298},{"id":"https://openalex.org/C68991459","wikidata":"https://www.wikidata.org/wiki/Q11700776","display_name":"Value proposition","level":2,"score":0.5212469696998596},{"id":"https://openalex.org/C83009810","wikidata":"https://www.wikidata.org/wiki/Q11204","display_name":"Legislature","level":2,"score":0.47293901443481445},{"id":"https://openalex.org/C189560676","wikidata":"https://www.wikidata.org/wiki/Q1187906","display_name":"Profit margin","level":2,"score":0.46158578991889954},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.4420822560787201},{"id":"https://openalex.org/C194051981","wikidata":"https://www.wikidata.org/wiki/Q1337691","display_name":"Economic shortage","level":3,"score":0.4274081587791443},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.35984930396080017},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.18139854073524475},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.11126106977462769},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C2778137410","wikidata":"https://www.wikidata.org/wiki/Q2732820","display_name":"Government (linguistics)","level":2,"score":0.0},{"id":"https://openalex.org/C41895202","wikidata":"https://www.wikidata.org/wiki/Q8162","display_name":"Linguistics","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:eprints.qut.edu.au:74824","doi":null,"is_oa":true,"landing_page_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","pdf_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 19th DMI: Academic Design Management Conference","raw_type":"Chapter in Book, Report or Conference volume"},{"id":"mag:160382857","doi":null,"is_oa":false,"landing_page_url":"http://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.qut.edu.au:74824","doi":null,"is_oa":true,"landing_page_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","pdf_url":"https://eprints.qut.edu.au/74824/1/DMI_E_Nusem_2014_07_21.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 19th DMI: Academic Design Management Conference","raw_type":"Chapter in Book, Report or Conference volume"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W160382857.pdf","grobid_xml":"https://content.openalex.org/works/W160382857.grobid-xml"},"referenced_works_count":39,"referenced_works":["https://openalex.org/W25887047","https://openalex.org/W78473010","https://openalex.org/W97465905","https://openalex.org/W154062724","https://openalex.org/W180130593","https://openalex.org/W219685195","https://openalex.org/W279724836","https://openalex.org/W336300009","https://openalex.org/W612651853","https://openalex.org/W1552040706","https://openalex.org/W1562492139","https://openalex.org/W1587671491","https://openalex.org/W1641638056","https://openalex.org/W1951008065","https://openalex.org/W1973980643","https://openalex.org/W1989025487","https://openalex.org/W1992794179","https://openalex.org/W2006562495","https://openalex.org/W2008615587","https://openalex.org/W2010961314","https://openalex.org/W2016526640","https://openalex.org/W2018910431","https://openalex.org/W2040424419","https://openalex.org/W2044270804","https://openalex.org/W2048817377","https://openalex.org/W2064351623","https://openalex.org/W2068029664","https://openalex.org/W2093505263","https://openalex.org/W2103253643","https://openalex.org/W2110356289","https://openalex.org/W2133348786","https://openalex.org/W2144172890","https://openalex.org/W2165494996","https://openalex.org/W2505141738","https://openalex.org/W2905316561","https://openalex.org/W2975144743","https://openalex.org/W3021563222","https://openalex.org/W3093247356","https://openalex.org/W3216642334"],"related_works":["https://openalex.org/W2590691896","https://openalex.org/W964383487","https://openalex.org/W2059265742","https://openalex.org/W2587994040","https://openalex.org/W2201100292","https://openalex.org/W6908606155","https://openalex.org/W1506957767","https://openalex.org/W7038611586","https://openalex.org/W6991578638","https://openalex.org/W2782868541"],"abstract_inverted_index":{"Non-profit":[0],"organisations":[1],"in":[2,37,85],"the":[3,47,79,114],"aged":[4,88],"care":[5,89],"sector":[6],"are":[7,41],"currently":[8],"under":[9],"pressure":[10],"from":[11,30],"more":[12],"than":[13],"just":[14],"a":[15,53,59,74,121,128],"sheer":[16],"increase":[17],"of":[18,35,58,66],"customers.":[19],"A":[20],"need":[21],"to":[22,24,44,72,97,124,127,132],"respond":[23],"changing":[25],"legislative":[26],"requirements,":[27],"increased":[28],"expectations":[29],"customers":[31],"and":[32,70,81,107,137],"increasing":[33],"likelihood":[34],"shortage":[36],"appropriate":[38],"experienced":[39],"staff":[40],"also":[42],"contributing":[43],"instability":[45],"within":[46],"sector.":[48],"This":[49,118],"paper":[50,119],"will":[51],"present":[52],"longitudinal":[54],"action":[55],"research":[56],"study":[57,92],"non-profit":[60,129],"organisation":[61,130],"revisiting":[62],"its":[63,135,139],"core":[64],"purpose":[65],"providing":[67],"relevant":[68],"services":[69],"attempting":[71],"build":[73],"customer-centric":[75],"method":[76],"for":[77,102],"addressing":[78],"current":[80],"upcoming":[82],"change":[83,116],"drivers":[84],"an":[86,99],"Australian":[87],"context.":[90],"The":[91],"found":[93],"Design-":[94],"Led":[95],"Innovation":[96],"be":[98],"effective":[100],"methodology":[101],"capturing":[103],"deep":[104],"customer":[105],"insights":[106],"conceptualising":[108],"new":[109],"business":[110],"models":[111],"which":[112],"address":[113],"prevalent":[115],"drivers.":[117],"details":[120],"design-led":[122],"approach":[123],"innovation,":[125],"tailored":[126],"seeking":[131],"better":[133],"understand":[134],"stakeholders":[136],"redefine":[138],"value":[140],"offering.":[141]},"counts_by_year":[{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}