{"id":"https://openalex.org/W1600416958","doi":"https://doi.org/10.1108/02656711011084828","title":"A four\u2010fold regional\u2010specific approach to TQM","display_name":"A four\u2010fold regional\u2010specific approach to TQM","publication_year":2010,"publication_date":"2010-10-12","ids":{"openalex":"https://openalex.org/W1600416958","doi":"https://doi.org/10.1108/02656711011084828","mag":"1600416958"},"language":"en","primary_location":{"id":"doi:10.1108/02656711011084828","doi":"https://doi.org/10.1108/02656711011084828","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02656711011084828","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://figshare.com/articles/journal_contribution/A_four_fold_regional_specific_approach_to_TQM_the_case_of_South_Eastern_Europe/24106959","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5030044893","display_name":"Alexandros G. Psychogios","orcid":"https://orcid.org/0000-0002-8003-4758","observed_orcids":["https://orcid.org/0000-0002-8003-4758"]},"institutions":[{"id":"https://openalex.org/I91136226","display_name":"University of Sheffield","ror":"https://ror.org/05krs5044","country_code":"GB","type":"education","lineage":["https://openalex.org/I91136226"]}],"countries":["GB"],"is_corresponding":true,"raw_author_name":"Alexandros G. Psychogios","raw_affiliation_strings":["City College, International Faculty of the University of Sheffield, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"City College, International Faculty of the University of Sheffield, Thessaloniki, Greece","institution_ids":["https://openalex.org/I91136226"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5030044893"],"corresponding_institution_ids":["https://openalex.org/I91136226"],"apc_list":null,"apc_paid":null,"fwci":5.0551,"has_fulltext":false,"cited_by_count":17,"citation_normalized_percentile":{"value":0.9396632,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"27","issue":"9","first_page":"1036","last_page":"1053"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10164","display_name":"Quality and Supply Management","score":0.9800000190734863,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.012400000356137753,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.0038999998942017555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9860000014305115},{"id":"https://openalex.org/keywords/tqm-adoption","display_name":"TQM adoption","score":0.996999979019165},{"id":"https://openalex.org/keywords/southeastern-europe","display_name":"Southeastern Europe","score":0.8050000071525574},{"id":"https://openalex.org/keywords/managerial-culture","display_name":"management culture","score":0.7160000205039978},{"id":"https://openalex.org/keywords/public-and-private-institutions","display_name":"public and private institutions","score":0.8220000267028809},{"id":"https://openalex.org/keywords/service-organizations","display_name":"service organizations","score":0.9580000042915344},{"id":"https://openalex.org/keywords/quality-management-systems","display_name":"quality management systems","score":0.6669999957084656},{"id":"https://openalex.org/keywords/employee-empowerment","display_name":"employee empowerment","score":0.8360000252723694},{"id":"https://openalex.org/keywords/employee-participation","display_name":"employee participation","score":0.5759999752044678},{"id":"https://openalex.org/keywords/romania","display_name":"Romania","score":0.5559999942779541},{"id":"https://openalex.org/keywords/serbia","display_name":"Serbia","score":0.9990000128746033},{"id":"https://openalex.org/keywords/bulgaria","display_name":"Bulgaria","score":0.996999979019165},{"id":"https://openalex.org/keywords/greece","display_name":"Greece","score":1.0}],"concepts":[{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.8496543169021606},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5540051460266113},{"id":"https://openalex.org/C147859227","wikidata":"https://www.wikidata.org/wiki/Q294217","display_name":"Public sector","level":2,"score":0.5405821204185486},{"id":"https://openalex.org/C121426985","wikidata":"https://www.wikidata.org/wiki/Q591763","display_name":"Private sector","level":2,"score":0.45075246691703796},{"id":"https://openalex.org/C136197465","wikidata":"https://www.wikidata.org/wiki/Q1729295","display_name":"Variety (cybernetics)","level":2,"score":0.44479885697364807},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.4415069818496704},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3767552375793457},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.36484456062316895},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.36322593688964844},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3601490259170532},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.1946742832660675},{"id":"https://openalex.org/C50522688","wikidata":"https://www.wikidata.org/wiki/Q189833","display_name":"Economic growth","level":1,"score":0.16354873776435852},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1431480348110199},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.10970556735992432},{"id":"https://openalex.org/C136264566","wikidata":"https://www.wikidata.org/wiki/Q159810","display_name":"Economy","level":1,"score":0.09386205673217773},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.0}],"mesh":[],"locations_count":4,"locations":[{"id":"doi:10.1108/02656711011084828","doi":"https://doi.org/10.1108/02656711011084828","is_oa":false,"landing_page_url":"https://doi.org/10.1108/02656711011084828","pdf_url":null,"source":{"id":"https://openalex.org/S81159284","display_name":"International Journal of Quality & Reliability Management","issn_l":"0265-671X","issn":["0265-671X","1758-6682"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Journal of Quality & Reliability Management","raw_type":"journal-article"},{"id":"pmh:oai:figshare.com:article/24106959","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/A_four_fold_regional_specific_approach_to_TQM_the_case_of_South_Eastern_Europe/24106959","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},{"id":"pmh:oai:https://hull-repository.worktribe.com/:471093","doi":null,"is_oa":true,"landing_page_url":"https://hull-repository.worktribe.com/output/471093","pdf_url":null,"source":{"id":"https://openalex.org/S4306400827","display_name":"Repository@Hull (Worktribe) (University of Hull)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I191240316","host_organization_name":"University of Hull","host_organization_lineage":["https://openalex.org/I191240316"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Journal Article"},{"id":"pmh:oai:hull-repository.worktribe.com:471093","doi":null,"is_oa":false,"landing_page_url":"https://hull-repository.worktribe.com/output/471093","pdf_url":null,"source":{"id":"https://openalex.org/S4306400827","display_name":"Repository@Hull (Worktribe) (University of Hull)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I191240316","host_organization_name":"University of Hull","host_organization_lineage":["https://openalex.org/I191240316"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Journal Article"}],"best_oa_location":{"id":"pmh:oai:figshare.com:article/24106959","doi":null,"is_oa":true,"landing_page_url":"https://figshare.com/articles/journal_contribution/A_four_fold_regional_specific_approach_to_TQM_the_case_of_South_Eastern_Europe/24106959","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-nc","license_id":"https://openalex.org/licenses/cc-by-nc","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17","score":0.4099999964237213}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":63,"referenced_works":["https://openalex.org/W217963555","https://openalex.org/W1486557813","https://openalex.org/W1528288967","https://openalex.org/W1538310820","https://openalex.org/W1560518751","https://openalex.org/W1584695787","https://openalex.org/W1971203349","https://openalex.org/W1972592469","https://openalex.org/W1984088845","https://openalex.org/W1986476154","https://openalex.org/W1991117855","https://openalex.org/W1998196083","https://openalex.org/W1999244810","https://openalex.org/W1999705214","https://openalex.org/W2001936905","https://openalex.org/W2002258630","https://openalex.org/W2002538563","https://openalex.org/W2010224987","https://openalex.org/W2028213284","https://openalex.org/W2028219624","https://openalex.org/W2032624282","https://openalex.org/W2033032525","https://openalex.org/W2033839270","https://openalex.org/W2036952084","https://openalex.org/W2038614512","https://openalex.org/W2041258472","https://openalex.org/W2042813236","https://openalex.org/W2043422925","https://openalex.org/W2046933601","https://openalex.org/W2048097565","https://openalex.org/W2048315352","https://openalex.org/W2051482169","https://openalex.org/W2052755087","https://openalex.org/W2054041800","https://openalex.org/W2070704893","https://openalex.org/W2070944282","https://openalex.org/W2073392571","https://openalex.org/W2077678460","https://openalex.org/W2081228936","https://openalex.org/W2081583840","https://openalex.org/W2089766767","https://openalex.org/W2090494183","https://openalex.org/W2094263254","https://openalex.org/W2110292208","https://openalex.org/W2112479563","https://openalex.org/W2124032150","https://openalex.org/W2128004798","https://openalex.org/W2139513195","https://openalex.org/W2148264417","https://openalex.org/W2156597812","https://openalex.org/W2161647599","https://openalex.org/W2163083643","https://openalex.org/W2166204755","https://openalex.org/W2172029695","https://openalex.org/W2316966198","https://openalex.org/W2342481187","https://openalex.org/W2567267220","https://openalex.org/W2795424635","https://openalex.org/W3142831561","https://openalex.org/W4248719533","https://openalex.org/W4285719527","https://openalex.org/W4301720091","https://openalex.org/W4388113418"],"related_works":["https://openalex.org/W7725220","https://openalex.org/W1980296030","https://openalex.org/W2124032150","https://openalex.org/W2033082492","https://openalex.org/W2913906354","https://openalex.org/W1595716461","https://openalex.org/W114024618","https://openalex.org/W2010224987","https://openalex.org/W1520092665","https://openalex.org/W2028213284"],"abstract_inverted_index":{"Purpose":[0],"This":[1,260],"paper":[2,243],"aims":[3,250],"to":[4,37,132,251,257,297,348],"increase":[5],"understanding":[6],"of":[7,10,47,53,77,85,100,165,168,180,192,204,212,217,226,300,309,315,341,345],"the":[8,73,98,166,172,181,190,193,205,209,215,227,265,282,285,295,298,313,339],"application":[9,167,311],"total":[11],"quality":[12,317],"management":[13,318],"(TQM)":[14],"initiatives":[15,41],"in":[16,59,79,104,108,117,171,185,230,276],"business":[17,206,228,351],"environments":[18],"that":[19,249],"differ":[20],"from":[21,97,144],"those":[22],"where":[23],"it":[24],"emerged.":[25],"Organisations":[26],"within":[27,240],"such":[28,42,328],"environments,":[29],"which":[30,162],"are":[31,183],"often":[32],"less":[33,324],"developed,":[34],"may":[35],"wish":[36],"adopt":[38,304],"relatively":[39],"sophisticated":[40],"as":[43,329],"TQM.":[44,301],"The":[45,93,178,242,335],"adoption":[46,239,340],"TQM":[48,78,169,238,258,310],"programmes":[49],"by":[50],"a":[51,65,157,245,271,305,342],"variety":[52],"private":[54,111],"and":[55,75,87,110,114,126,131,154,196,199,214,223,291,320,331],"public":[56,109],"sector":[57,216],"organisations":[58,107],"South":[60],"Eastern":[61],"Europe":[62],"(SEE)":[63],"is":[64,294],"prime":[66],"example.":[67],"Little":[68],"has":[69],"been":[70],"said":[71],"about":[72],"awareness":[74],"applicability":[76],"this":[80],"region.":[81],"Design/methodology/approach":[82],"A":[83],"combination":[84],"quantitative":[86,94,153],"qualitative":[88,155],"research":[89],"approaches":[90],"was":[91],"used.":[92],"results":[95],"emerged":[96],"investigation":[99],"782":[101],"managers":[102,143,213,303],"working":[103],"123":[105],"service":[106],"sectors":[112],"(51":[113],"72":[115],"respectively)":[116],"four":[118,146],"major":[119,187],"SEE":[120,173,231,283,302],"countries,":[121],"namely":[122],"Romania,":[123],"Serbia,":[124],"Bulgaria,":[125],"Greece.":[127],"Subsequently,":[128],"for":[129,273,338],"triangulation":[130],"provide":[133],"richer":[134],"data,":[135],"34":[136],"follow\u2010up":[137],"semi\u2010structured":[138],"interviews":[139],"were":[140],"conducted":[141],"with":[142],"these":[145],"countries.":[147],"Findings":[148],"After":[149],"having":[150],"carried":[151],"out":[152],"analyses,":[156],"four\u2010fold":[158,246],"model":[159,182,248],"emerged,":[160],"through":[161,312],"key":[163,202,253,296],"features":[164,225],"practices":[170],"region":[174,266],"could":[175],"be":[176],"explained.":[177],"components":[179],"categorised":[184],"two":[186,201],"groups;":[188],"first,":[189],"influences":[191],"business/management":[194,289],"culture":[195,290],"modernisation":[197,292],"pressures,":[198],"second,":[200],"aspects":[203],"systems":[207,229,319],"\u2013":[208],"education":[210],"level":[211],"employment.":[218],"Research":[219],"limitations/implications":[220],"Both":[221],"cultural":[222],"structural":[224],"create":[232],"pressures":[233],"either":[234],"promoting":[235],"or":[236],"retarding":[237],"organisations.":[241],"provides":[244,262,270],"factors":[247],"explain":[252],"regional\u2010specific":[254,343],"issues":[255],"related":[256],"adoption.":[259],"approach":[261],"insights":[263],"into":[264],"studied,":[267],"but":[268],"also":[269],"prototype":[272],"similar":[274],"studies":[275],"other":[277],"regions.":[278],"Practical":[279],"implications":[280],"In":[281],"context,":[284],"tension":[286],"between":[287],"traditional":[288],"logic":[293],"evolution":[299],"more":[306],"pragmatic":[307],"view":[308,344],"use":[314],"\u201chard\u201d":[316],"practices,":[321],"while":[322],"placing":[323],"importance":[325],"on":[326],"concepts":[327],"empowerment":[330],"employee":[332],"involvement.":[333],"Originality/value":[334],"study":[336],"argues":[337],"TQM,":[346],"applicable":[347],"particular":[349],"regional":[350],"systems.":[352]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":3},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":2},{"year":2014,"cited_by_count":2},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}