{"id":"https://openalex.org/W1593473688","doi":null,"title":"A conceptual model of customer value in e-commerce.","display_name":"A conceptual model of customer value in e-commerce.","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1593473688","mag":"1593473688"},"language":"en","primary_location":{"id":"mag:1593473688","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1175&context=ecis2004","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5021482484","display_name":"Yunjie Calvin Xu","orcid":"https://orcid.org/0000-0001-8590-0806","observed_orcids":["https://orcid.org/0000-0001-8590-0806"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Yunjie Xu","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5103548563","display_name":"Shun Cai","orcid":"https://orcid.org/0000-0002-6586-207X","observed_orcids":["https://orcid.org/0000-0002-6586-207X"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Shun Cai","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.8802,"has_fulltext":false,"cited_by_count":16,"citation_normalized_percentile":{"value":0.8779473,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"2006","last_page":"2014"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7598000168800354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.7598000168800354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.11590000241994858,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12384","display_name":"Customer churn and segmentation","score":0.030400000512599945,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-value","display_name":"customer value","score":1.0},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.9919999837875366},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"conceptual model","score":0.9340000152587891},{"id":"https://openalex.org/keywords/customer-value-creation","display_name":"customer value creation","score":0.38600000739097595},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.421999990940094}],"concepts":[{"id":"https://openalex.org/C2776291640","wikidata":"https://www.wikidata.org/wiki/Q2912517","display_name":"Value (mathematics)","level":2,"score":0.5158340334892273},{"id":"https://openalex.org/C13606891","wikidata":"https://www.wikidata.org/wiki/Q2623243","display_name":"Conceptual model","level":2,"score":0.5011887550354004},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.49256592988967896},{"id":"https://openalex.org/C2985066332","wikidata":"https://www.wikidata.org/wiki/Q556441","display_name":"Customer value","level":3,"score":0.4510648548603058},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3333970308303833},{"id":"https://openalex.org/C77088390","wikidata":"https://www.wikidata.org/wiki/Q8513","display_name":"Database","level":1,"score":0.12409645318984985},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.07430106401443481},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.07252267003059387},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0},{"id":"https://openalex.org/C181622380","wikidata":"https://www.wikidata.org/wiki/Q26911","display_name":"Profit (economics)","level":2,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:1593473688","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1175&context=ecis2004","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W205793710","https://openalex.org/W1501900221","https://openalex.org/W1560576130","https://openalex.org/W1791587663","https://openalex.org/W1932587904","https://openalex.org/W1965626835","https://openalex.org/W1972677436","https://openalex.org/W1975694814","https://openalex.org/W1980569376","https://openalex.org/W1986214070","https://openalex.org/W1986440703","https://openalex.org/W2002027130","https://openalex.org/W2005215882","https://openalex.org/W2017679397","https://openalex.org/W2019021354","https://openalex.org/W2023407407","https://openalex.org/W2025550180","https://openalex.org/W2026368098","https://openalex.org/W2046752514","https://openalex.org/W2050251515","https://openalex.org/W2070062084","https://openalex.org/W2074789873","https://openalex.org/W2088998721","https://openalex.org/W2119673451","https://openalex.org/W2141147872","https://openalex.org/W2142822317","https://openalex.org/W2160154797","https://openalex.org/W2312302756","https://openalex.org/W2411540868","https://openalex.org/W2486941627","https://openalex.org/W3151657400","https://openalex.org/W4243014088","https://openalex.org/W4249532312"],"related_works":["https://openalex.org/W63760201","https://openalex.org/W1481952128","https://openalex.org/W92981316","https://openalex.org/W7097976642","https://openalex.org/W3204589325","https://openalex.org/W284790048","https://openalex.org/W14697244","https://openalex.org/W2315849724","https://openalex.org/W2979666803","https://openalex.org/W2329823918"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":2},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}
