{"id":"https://openalex.org/W1593333245","doi":null,"title":"Understanding Continued IT Usage: An Extension to the Expectation-Confirmation Model in IT Domain","display_name":"Understanding Continued IT Usage: An Extension to the Expectation-Confirmation Model in IT Domain","publication_year":2005,"publication_date":"2005-01-01","ids":{"openalex":"https://openalex.org/W1593333245","mag":"1593333245"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:pacis2005-1217","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/pacis2005/105","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=pacis2005","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2005 Proceedings","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=pacis2005","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033787093","display_name":"Se\u2010Joon Hong","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Se\u2010Joon Hong","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5090618401","display_name":"James Y.L. Thong","orcid":"https://orcid.org/0000-0002-1640-0581","observed_orcids":["https://orcid.org/0000-0002-1640-0581"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"James Y.L. Thong","raw_affiliation_strings":["Association for Information Systems"],"raw_orcid":"https://orcid.org/0000-0002-1640-0581","affiliations":[{"raw_affiliation_string":"Association for Information Systems","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5090061579","display_name":"Kar Yan Tam","orcid":"https://orcid.org/0000-0003-3242-0184","observed_orcids":["https://orcid.org/0000-0003-3242-0184"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kar Yan Tam","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-3242-0184","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6228,"has_fulltext":true,"cited_by_count":14,"citation_normalized_percentile":{"value":0.8904571,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"105","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10470","display_name":"Usability and User Interface Design","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/perceived-ease-of-use","display_name":"perceived ease of use","score":0.9419999718666077},{"id":"https://openalex.org/keywords/perceived-usefulness","display_name":"perceived usefulness","score":0.9769999980926514},{"id":"https://openalex.org/keywords/user-satisfaction","display_name":"user satisfaction","score":0.9789999723434448},{"id":"https://openalex.org/keywords/continuance-intention","display_name":"continuance intention","score":0.9049999713897705},{"id":"https://openalex.org/keywords/mobile-data-services","display_name":"mobile data services","score":0.9539999961853027},{"id":"https://openalex.org/keywords/customer-retention","display_name":"customer retention","score":0.7480000257492065},{"id":"https://openalex.org/keywords/boundary-conditions","display_name":"boundary conditions","score":0.6759999990463257}],"concepts":[{"id":"https://openalex.org/C119002697","wikidata":"https://www.wikidata.org/wiki/Q3376999","display_name":"LISREL","level":3,"score":0.8412989377975464},{"id":"https://openalex.org/C170130773","wikidata":"https://www.wikidata.org/wiki/Q216378","display_name":"Usability","level":2,"score":0.7708221673965454},{"id":"https://openalex.org/C2777402642","wikidata":"https://www.wikidata.org/wiki/Q2557224","display_name":"Explanatory power","level":2,"score":0.6769684553146362},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6031164526939392},{"id":"https://openalex.org/C2778029271","wikidata":"https://www.wikidata.org/wiki/Q5421931","display_name":"Extension (predicate logic)","level":2,"score":0.5287575125694275},{"id":"https://openalex.org/C36503486","wikidata":"https://www.wikidata.org/wiki/Q11235244","display_name":"Domain (mathematical analysis)","level":2,"score":0.49531736969947815},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.43859896063804626},{"id":"https://openalex.org/C71104824","wikidata":"https://www.wikidata.org/wiki/Q1476639","display_name":"Structural equation modeling","level":2,"score":0.3894166052341461},{"id":"https://openalex.org/C107457646","wikidata":"https://www.wikidata.org/wiki/Q207434","display_name":"Human\u2013computer interaction","level":1,"score":0.3386740982532501},{"id":"https://openalex.org/C2522767166","wikidata":"https://www.wikidata.org/wiki/Q2374463","display_name":"Data science","level":1,"score":0.3209611773490906},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.15701815485954285},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.1271536648273468},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.12653523683547974},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.10402268171310425},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C134306372","wikidata":"https://www.wikidata.org/wiki/Q7754","display_name":"Mathematical analysis","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:aisel.aisnet.org:pacis2005-1217","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/pacis2005/105","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=pacis2005","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2005 Proceedings","raw_type":"text"},{"id":"pmh:oai:repository.ust.hk:1783.1-38049","doi":null,"is_oa":false,"landing_page_url":"http://www.scopus.com/record/display.url?eid=2-s2.0-34547216760&origin=inward","pdf_url":null,"source":{"id":"https://openalex.org/S4306401796","display_name":"Rare & Special e-Zone (The Hong Kong University of Science and Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I200769079","host_organization_name":"Hong Kong University of Science and Technology","host_organization_lineage":["https://openalex.org/I200769079"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference paper"},{"id":"mag:1593333245","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=pacis2005","pdf_url":null,"source":{"id":"https://openalex.org/S4306420657","display_name":"Pacific Asia Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Pacific Asia Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:pacis2005-1217","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/pacis2005/105","pdf_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1217&context=pacis2005","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"PACIS 2005 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1593333245.pdf","grobid_xml":"https://content.openalex.org/works/W1593333245.grobid-xml"},"referenced_works_count":52,"referenced_works":["https://openalex.org/W560549833","https://openalex.org/W618152320","https://openalex.org/W1491644571","https://openalex.org/W1543209321","https://openalex.org/W1548408014","https://openalex.org/W1549078745","https://openalex.org/W1584405424","https://openalex.org/W1593544550","https://openalex.org/W1594945480","https://openalex.org/W1673801049","https://openalex.org/W1690752540","https://openalex.org/W1816720378","https://openalex.org/W1932587904","https://openalex.org/W1972557675","https://openalex.org/W1983364918","https://openalex.org/W1984588326","https://openalex.org/W1987198869","https://openalex.org/W1987286910","https://openalex.org/W2008441192","https://openalex.org/W2010983589","https://openalex.org/W2027526741","https://openalex.org/W2033943395","https://openalex.org/W2036063909","https://openalex.org/W2059334100","https://openalex.org/W2059955887","https://openalex.org/W2078518420","https://openalex.org/W2090014697","https://openalex.org/W2100408980","https://openalex.org/W2101369668","https://openalex.org/W2103356704","https://openalex.org/W2106090893","https://openalex.org/W2110506823","https://openalex.org/W2116721563","https://openalex.org/W2117948235","https://openalex.org/W2120115642","https://openalex.org/W2123601949","https://openalex.org/W2124203762","https://openalex.org/W2130801612","https://openalex.org/W2153730290","https://openalex.org/W2163509922","https://openalex.org/W2166982098","https://openalex.org/W2168569455","https://openalex.org/W2324453880","https://openalex.org/W2333954233","https://openalex.org/W2342091124","https://openalex.org/W2412994865","https://openalex.org/W2418683369","https://openalex.org/W2467064787","https://openalex.org/W2801004064","https://openalex.org/W2911384745","https://openalex.org/W3010879926","https://openalex.org/W4235678817"],"related_works":["https://openalex.org/W7100321437","https://openalex.org/W2096769597","https://openalex.org/W2626894896","https://openalex.org/W2100025715","https://openalex.org/W3019759610","https://openalex.org/W150228625","https://openalex.org/W2526740079","https://openalex.org/W2026955130","https://openalex.org/W2002979138","https://openalex.org/W2083703821"],"abstract_inverted_index":{"A":[0],"model":[1],"that":[2,28,74,112,133],"has":[3,78],"been":[4],"proposed":[5],"to":[6,25,167],"investigate":[7],"the":[8,14,26,38,41,49,52,75,104,134,137,148,157],"continued":[9,53,98,117,149],"IT":[10,18,54,118,150],"usage":[11,55,99,151],"behavior":[12],"is":[13,113],"Expectation-Confirmation":[15],"Model":[16],"in":[17,146],"Domain":[19],"(ECM-IT).This":[20],"paper":[21],"proposes":[22],"an":[23,142],"extension":[24],"ECM-IT":[27,58,77,106,159],"incorporates":[29],"perceived":[30,86,102,123],"ease":[31,87,124],"of":[32,40,88,122,125,136],"use;":[33],"provide":[34,108],"empirical":[35],"evidence":[36],"for":[37,115],"utility":[39],"extended":[42,57,76,105,158],"ECM-IT;":[43],"and":[44,97,130,171],"deepen":[45],"our":[46],"knowledge":[47],"about":[48],"factors":[50],"affecting":[51],"behavior.The":[56],"was":[59],"tested":[60],"with":[61,85,162],"data":[62],"collected":[63],"from":[64],"1,826":[65],"Mobile":[66],"Data":[67],"Services":[68],"(MDS)":[69],"users.The":[70],"LISREL":[71],"analysis":[72],"showed":[73],"good":[79],"explanatory":[80],"power":[81],"(R":[82],"2":[83],"=67%),":[84],"use":[89,126],"having":[90],"a":[91,153],"stronger":[92],"impact":[93,121],"on":[94,127],"user":[95,128],"satisfaction":[96,129,170],"intention":[100,131],"than":[101],"usefulness.Hence,":[103],"can":[107,140],"valuable":[109],"additional":[110],"information":[111],"relevant":[114],"understanding":[116,147],"usage.The":[119],"strong":[120],"implies":[132],"nature":[135],"target":[138],"technology":[139],"be":[141],"important":[143],"boundary":[144],"condition":[145],"behavior.At":[152],"more":[154],"specific":[155],"level,":[156],"provides":[160],"practitioners":[161],"deeper":[163],"insights":[164],"into":[165],"how":[166],"address":[168],"customer":[169],"retention.":[172]},"counts_by_year":[{"year":2023,"cited_by_count":2},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}