{"id":"https://openalex.org/W1592240455","doi":"https://doi.org/10.4236/ajibm.2015.56039","title":"Psychological Capital, Emotional Labor and Counterproductive Work Behavior of Service Employees: The Moderating Role of Leaders\u2019 Emotional Intelligence","display_name":"Psychological Capital, Emotional Labor and Counterproductive Work Behavior of Service Employees: The Moderating Role of Leaders\u2019 Emotional Intelligence","publication_year":2015,"publication_date":"2015-01-01","ids":{"openalex":"https://openalex.org/W1592240455","doi":"https://doi.org/10.4236/ajibm.2015.56039","mag":"1592240455"},"language":"en","primary_location":{"id":"doi:10.4236/ajibm.2015.56039","doi":"https://doi.org/10.4236/ajibm.2015.56039","is_oa":true,"landing_page_url":"https://doi.org/10.4236/ajibm.2015.56039","pdf_url":"https://content.scirp.org/pdf/ajibm_2015062613203978.pdf","source":{"id":"https://openalex.org/S2764860561","display_name":"American Journal of Industrial and Business Management","issn_l":"2164-5167","issn":["2164-5167","2164-5175"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320480","host_organization_name":"Scientific Research Publishing","host_organization_lineage":["https://openalex.org/P4310320480"],"host_organization_lineage_names":["Scientific Research Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"American Journal of Industrial and Business Management","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://content.scirp.org/pdf/ajibm_2015062613203978.pdf","any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5100395108","display_name":"Xiaodan Wang","orcid":"https://orcid.org/0009-0009-9934-5925","observed_orcids":["https://orcid.org/0009-0009-9934-5925","https://orcid.org/0000-0002-1104-0345"]},"institutions":[{"id":"https://openalex.org/I184983240","display_name":"Northeast Normal University","ror":"https://ror.org/02rkvz144","country_code":"CN","type":"education","lineage":["https://openalex.org/I184983240"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaodan Wang","raw_affiliation_strings":["Business School , Northeast Normal University , Changchun , China","Northeast Normal University)"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School , Northeast Normal University , Changchun , China","institution_ids":["https://openalex.org/I184983240"]},{"raw_affiliation_string":"Northeast Normal University)","institution_ids":["https://openalex.org/I184983240"]}]},{"author_position":"last","author":{"id":null,"display_name":"Xiaotong Lian","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I184983240","display_name":"Northeast Normal University","ror":"https://ror.org/02rkvz144","country_code":"CN","type":"education","lineage":["https://openalex.org/I184983240"]}],"countries":["CN"],"is_corresponding":false,"raw_author_name":"Xiaotong Lian","raw_affiliation_strings":["Business School, Northeast Normal University, Changchun, China"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Business School, Northeast Normal University, Changchun, China","institution_ids":["https://openalex.org/I184983240"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I184983240"],"apc_list":null,"apc_paid":null,"fwci":2.1267,"has_fulltext":true,"cited_by_count":15,"citation_normalized_percentile":{"value":0.89514437,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":87,"max":97},"biblio":{"volume":"05","issue":"06","first_page":"388","last_page":"395"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9315999746322632,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9315999746322632,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.06700000166893005,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11647","display_name":"Workplace Violence and Bullying","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/psychological-capital","display_name":"psychological capital","score":1.0},{"id":"https://openalex.org/keywords/emotional-labor","display_name":"emotional labor","score":0.9929999709129333},{"id":"https://openalex.org/keywords/counterproductive-work-behavior","display_name":"counterproductive work behavior","score":0.9700000286102295},{"id":"https://openalex.org/keywords/service-employees","display_name":"service employees","score":0.8420000076293945},{"id":"https://openalex.org/keywords/deep-acting","display_name":"deep acting","score":0.6589999794960022},{"id":"https://openalex.org/keywords/surface-acting","display_name":"surface acting","score":0.9879999756813049},{"id":"https://openalex.org/keywords/leader-emotional-intelligence","display_name":"leader emotional intelligence","score":0.9169999957084656},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.7749999761581421},{"id":"https://openalex.org/keywords/mediating-effect","display_name":"mediating effect","score":0.7390000224113464},{"id":"https://openalex.org/keywords/service-sector","display_name":"service sector","score":0.7580000162124634}],"concepts":[{"id":"https://openalex.org/C179420905","wikidata":"https://www.wikidata.org/wiki/Q223871","display_name":"Mediation","level":2,"score":0.729152262210846},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.6269096732139587},{"id":"https://openalex.org/C174107131","wikidata":"https://www.wikidata.org/wiki/Q191591","display_name":"Emotional intelligence","level":2,"score":0.6047689318656921},{"id":"https://openalex.org/C2778445280","wikidata":"https://www.wikidata.org/wiki/Q5177017","display_name":"Counterproductive work behavior","level":4,"score":0.5853046178817749},{"id":"https://openalex.org/C136103064","wikidata":"https://www.wikidata.org/wiki/Q1044045","display_name":"Emotional labor","level":2,"score":0.5354756116867065},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5150394439697266},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5066924691200256},{"id":"https://openalex.org/C2779415502","wikidata":"https://www.wikidata.org/wiki/Q8034608","display_name":"Work behavior","level":3,"score":0.4986119270324707},{"id":"https://openalex.org/C83646750","wikidata":"https://www.wikidata.org/wiki/Q193893","display_name":"Capital (architecture)","level":2,"score":0.4931895136833191},{"id":"https://openalex.org/C18762648","wikidata":"https://www.wikidata.org/wiki/Q42213","display_name":"Work (physics)","level":2,"score":0.4815709590911865},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.44800928235054016},{"id":"https://openalex.org/C2779077761","wikidata":"https://www.wikidata.org/wiki/Q2906002","display_name":"Positive psychological capital","level":2,"score":0.43386292457580566},{"id":"https://openalex.org/C43246008","wikidata":"https://www.wikidata.org/wiki/Q55638","display_name":"Tertiary sector of the economy","level":2,"score":0.42702195048332214},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29822346568107605},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.2517700493335724},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.17809057235717773},{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.14807257056236267},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.08693566918373108},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C95457728","wikidata":"https://www.wikidata.org/wiki/Q309","display_name":"History","level":0,"score":0.0},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C78519656","wikidata":"https://www.wikidata.org/wiki/Q101333","display_name":"Mechanical engineering","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4236/ajibm.2015.56039","doi":"https://doi.org/10.4236/ajibm.2015.56039","is_oa":true,"landing_page_url":"https://doi.org/10.4236/ajibm.2015.56039","pdf_url":"https://content.scirp.org/pdf/ajibm_2015062613203978.pdf","source":{"id":"https://openalex.org/S2764860561","display_name":"American Journal of Industrial and Business Management","issn_l":"2164-5167","issn":["2164-5167","2164-5175"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320480","host_organization_name":"Scientific Research Publishing","host_organization_lineage":["https://openalex.org/P4310320480"],"host_organization_lineage_names":["Scientific Research Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"American Journal of Industrial and Business Management","raw_type":"journal-article"}],"best_oa_location":{"id":"doi:10.4236/ajibm.2015.56039","doi":"https://doi.org/10.4236/ajibm.2015.56039","is_oa":true,"landing_page_url":"https://doi.org/10.4236/ajibm.2015.56039","pdf_url":"https://content.scirp.org/pdf/ajibm_2015062613203978.pdf","source":{"id":"https://openalex.org/S2764860561","display_name":"American Journal of Industrial and Business Management","issn_l":"2164-5167","issn":["2164-5167","2164-5175"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core"],"host_organization":"https://openalex.org/P4310320480","host_organization_name":"Scientific Research Publishing","host_organization_lineage":["https://openalex.org/P4310320480"],"host_organization_lineage_names":["Scientific Research Publishing"],"type":"journal"},"license":"cc-by","license_id":"https://openalex.org/licenses/cc-by","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"American Journal of Industrial and Business Management","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.833299994468689,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320322724","display_name":"Ministry of Education, India","ror":"https://ror.org/048xjjh50"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1592240455.pdf","grobid_xml":"https://content.openalex.org/works/W1592240455.grobid-xml"},"referenced_works_count":11,"referenced_works":["https://openalex.org/W289125770","https://openalex.org/W1590731513","https://openalex.org/W1987423503","https://openalex.org/W2010657731","https://openalex.org/W2011919828","https://openalex.org/W2018297215","https://openalex.org/W2050887223","https://openalex.org/W2135654954","https://openalex.org/W2369791474","https://openalex.org/W2376467114","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W3120267224","https://openalex.org/W3111307446","https://openalex.org/W3047557079","https://openalex.org/W2598572175","https://openalex.org/W2514716776","https://openalex.org/W2532348871","https://openalex.org/W4377230030","https://openalex.org/W2266107683","https://openalex.org/W2712798510","https://openalex.org/W2157426810"],"abstract_inverted_index":{"Based":[0],"on":[1,35],"the":[2,28,41,52,63,80,84,92,99],"perspective":[3],"of":[4,18,21,44,55],"service":[5,19,64],"employees":[6,17],"psychological":[7,32,67,122],"capital,":[8],"this":[9],"study":[10,104],"adopts":[11],"questionnaire":[12],"survey,":[13],"with":[14,73],"every":[15],"218":[16],"industry":[20],"Jilin":[22],"province":[23],"as":[24],"samples,":[25],"to":[26],"examine":[27],"Chinese":[29],"services":[30],"employees\u2019":[31,66],"capital":[33,68,123],"influence":[34],"counterproductive":[36,74,100,117],"work":[37,75,101,118],"behavior,":[38,76],"and":[39,48,51,86,98,109,114,125],"explore":[40],"mediation":[42,81],"role":[43,54,82,94],"emotional":[45,57,89],"labor":[46],"(surface":[47],"deep":[49,77,96],"acting)":[50],"moderating":[53,93],"leaders\u2019":[56,88],"intelligence.":[58],"The":[59],"results":[60],"show":[61],"that":[62,87],"sector":[65],"is":[69],"significantly":[70],"negative":[71],"correlated":[72],"acting":[78,97],"plays":[79,91],"between":[83,95],"two,":[85],"intelligence":[90],"behavior.":[102],"This":[103],"provides":[105],"valuable":[106],"theoretical":[107],"bases":[108],"feasible":[110],"solutions":[111],"for":[112],"preventing":[113],"controlling":[115],"staff\u2019s":[116],"behavior":[119],"caused":[120],"by":[121],"timely":[124],"effectively.":[126]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
