{"id":"https://openalex.org/W1580119802","doi":null,"title":"Emotions in Online Shopping: Fulfilling Customer's Needs through Providing Emotional Features and Customizing Website Features","display_name":"Emotions in Online Shopping: Fulfilling Customer's Needs through Providing Emotional Features and Customizing Website Features","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1580119802","mag":"1580119802"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:icis2004-1159","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1159&context=icis2004","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ICIS 2004 Proceedings","raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059750968","display_name":"Renee H. M. Lam","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Renee H. M. Lam","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5070756197","display_name":"Kai H. Lim","orcid":"https://orcid.org/0000-0001-5709-8131","observed_orcids":["https://orcid.org/0000-0001-5709-8131"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Kai H. Lim","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0001-5709-8131","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.2371,"has_fulltext":false,"cited_by_count":8,"citation_normalized_percentile":{"value":0.89787058,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":95},"biblio":{"volume":null,"issue":null,"first_page":"877","last_page":"888"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.3176000118255615,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.3176000118255615,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10803","display_name":"Innovative Human-Technology Interaction","score":0.15549999475479126,"subfield":{"id":"https://openalex.org/subfields/1709","display_name":"Human-Computer Interaction"},"field":{"id":"https://openalex.org/fields/17","display_name":"Computer Science"},"domain":{"id":"https://openalex.org/domains/3","display_name":"Physical Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.10660000145435333,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotions","display_name":"emotions","score":0.7200000286102295},{"id":"https://openalex.org/keywords/online-shopping","display_name":"online shopping","score":0.9900000095367432},{"id":"https://openalex.org/keywords/emotional-needs","display_name":"emotional needs","score":0.7229999899864197},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.7139999866485596},{"id":"https://openalex.org/keywords/website-customization","display_name":"website customization","score":0.6809999942779541},{"id":"https://openalex.org/keywords/emotional-features","display_name":"emotional features","score":0.7730000019073486},{"id":"https://openalex.org/keywords/consumer-values","display_name":"consumer values","score":0.8349999785423279},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.492000013589859},{"id":"https://openalex.org/keywords/consumer-behavior","display_name":"consumer behavior","score":0.6269999742507935}],"concepts":[{"id":"https://openalex.org/C110875604","wikidata":"https://www.wikidata.org/wiki/Q75","display_name":"The Internet","level":2,"score":0.5981430411338806},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.4913696348667145},{"id":"https://openalex.org/C2777855551","wikidata":"https://www.wikidata.org/wiki/Q12310021","display_name":"Subject (documents)","level":2,"score":0.47813522815704346},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.4701264798641205},{"id":"https://openalex.org/C23213687","wikidata":"https://www.wikidata.org/wiki/Q301468","display_name":"Consumer behaviour","level":2,"score":0.4623054265975952},{"id":"https://openalex.org/C2985100168","wikidata":"https://www.wikidata.org/wiki/Q2005683","display_name":"Customer needs","level":2,"score":0.4458605647087097},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.4044991731643677},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3881305456161499},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3803223669528961},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3558988571166992},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.32826608419418335},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.19894132018089294}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:icis2004-1159","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1159&context=icis2004","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ICIS 2004 Proceedings","raw_type":"text"},{"id":"mag:1580119802","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1159&context=icis2004","pdf_url":null,"source":{"id":"https://openalex.org/S4306419566","display_name":"International Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International Conference on Information Systems","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":33,"referenced_works":["https://openalex.org/W26126246","https://openalex.org/W1483062179","https://openalex.org/W1552606077","https://openalex.org/W1777859530","https://openalex.org/W1896027656","https://openalex.org/W1972570464","https://openalex.org/W2000186419","https://openalex.org/W2021996534","https://openalex.org/W2022720617","https://openalex.org/W2037357256","https://openalex.org/W2038703593","https://openalex.org/W2039619242","https://openalex.org/W2047782109","https://openalex.org/W2050251515","https://openalex.org/W2054265277","https://openalex.org/W2057774882","https://openalex.org/W2057894089","https://openalex.org/W2058252043","https://openalex.org/W2064685466","https://openalex.org/W2082213477","https://openalex.org/W2093862925","https://openalex.org/W2100408980","https://openalex.org/W2100813809","https://openalex.org/W2108415630","https://openalex.org/W2111964893","https://openalex.org/W2143173380","https://openalex.org/W2170440506","https://openalex.org/W2312302756","https://openalex.org/W2321368448","https://openalex.org/W2322233365","https://openalex.org/W2329397635","https://openalex.org/W2485286113","https://openalex.org/W3025702560"],"related_works":["https://openalex.org/W9034945","https://openalex.org/W2009265829","https://openalex.org/W2811485568","https://openalex.org/W3014541371","https://openalex.org/W2940898574","https://openalex.org/W2576053423","https://openalex.org/W106406276","https://openalex.org/W2497877041","https://openalex.org/W1972082111","https://openalex.org/W89091318"],"abstract_inverted_index":{"The":[0],"role":[1],"of":[2,8,19,24,32,46,57],"emotions":[3],"is":[4],"an":[5,66],"important":[6,67],"subject":[7],"study":[9],"in":[10,69],"marketing":[11],"and":[12],"consumer":[13],"behavior.":[14],"Electronic":[15],"commerce,":[16],"being":[17],"one":[18],"the":[20,30,44,99],"very":[21],"effective":[22],"channels":[23],"marketing,":[25],"should":[26],"pay":[27],"attention":[28],"to":[29],"issue":[31],"emotions.":[33],"However,":[34],"Information":[35],"Systems":[36],"research":[37,52],"on":[38],"electronic":[39],"commerce":[40],"has":[41],"rarely":[42],"investigated":[43],"effect":[45],"fulfilling":[47,60],"customers\u2019":[48,61],"emotional":[49,62,94],"needs.":[50,95],"This":[51],"opens":[53],"a":[54],"new":[55],"area":[56],"enquiry:":[58],"that":[59,75,84],"needs":[63],"can":[64,91],"be":[65],"aspect":[68],"Internet":[70],"shopping.":[71],"Our":[72],"findings":[73,100],"suggest":[74],"people":[76],"who":[77],"have":[78],"certain":[79,82],"values":[80],"desire":[81],"features":[83,90],"match":[85],"their":[86,93],"values.":[87],"Presumably":[88],"these":[89],"fulfill":[92],"Practical":[96],"implications":[97],"for":[98],"are":[101],"discussed.":[102]},"counts_by_year":[{"year":2021,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2014,"cited_by_count":1}],"updated_date":"2026-08-21T09:56:20.448147","created_date":"2016-06-24T00:00:00"}