{"id":"https://openalex.org/W1569029","doi":null,"title":"Three essays on consumer product returns","display_name":"Three essays on consumer product returns","publication_year":2014,"publication_date":"2014-01-01","ids":{"openalex":"https://openalex.org/W1569029","mag":"1569029"},"language":"en","primary_location":{"id":"pmh:oai:scholarcommons.sc.edu:etd-3901","doi":null,"is_oa":true,"landing_page_url":"https://scholarcommons.sc.edu/etd/2884","pdf_url":"https://scholarcommons.sc.edu/etd/2884","source":{"id":"https://openalex.org/S4377196354","display_name":"Scholar Commons (University of South Carolina)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I155781252","host_organization_name":"University of South Carolina","host_organization_lineage":["https://openalex.org/I155781252"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Theses and Dissertations","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://scholarcommons.sc.edu/etd/2884","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5007516702","display_name":"Guangzhi Shang","orcid":"https://orcid.org/0000-0002-3287-6520","observed_orcids":["https://orcid.org/0000-0002-3287-6520"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Guangzhi Shang","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-3287-6520","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5007516702"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.3864,"has_fulltext":true,"cited_by_count":3,"citation_normalized_percentile":{"value":0.65810952,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10328","display_name":"Supply Chain and Inventory Management","score":0.9984999895095825,"subfield":{"id":"https://openalex.org/subfields/1803","display_name":"Management Science and Operations Research"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10539","display_name":"Sustainable Supply Chain Management","score":0.0008999999845400453,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11161","display_name":"Consumer Market Behavior and Pricing","score":0.00039999998989515007,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/return-policy","display_name":"return policy","score":0.9380000233650208},{"id":"https://openalex.org/keywords/money-back-guarantee","display_name":"money-back guarantee","score":0.9079999923706055},{"id":"https://openalex.org/keywords/return-prediction","display_name":"return forecasting","score":0.6309999823570251},{"id":"https://openalex.org/keywords/point-of-sale-data","display_name":"point-of-sale data","score":0.800000011920929},{"id":"https://openalex.org/keywords/pricing-optimization","display_name":"price optimization","score":0.6510000228881836},{"id":"https://openalex.org/keywords/willingness-to-pay","display_name":"willingness to pay","score":0.7229999899864197},{"id":"https://openalex.org/keywords/online-retail","display_name":"online retail","score":0.6830000281333923}],"concepts":[{"id":"https://openalex.org/C195487862","wikidata":"https://www.wikidata.org/wiki/Q850210","display_name":"Revenue","level":2,"score":0.6045984029769897},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.5802540183067322},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5667633414268494},{"id":"https://openalex.org/C86637286","wikidata":"https://www.wikidata.org/wiki/Q7317264","display_name":"Rate of return","level":2,"score":0.5407571196556091},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4285033643245697},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.4002140164375305},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3653492331504822},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.32570338249206543},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:scholarcommons.sc.edu:etd-3901","doi":null,"is_oa":true,"landing_page_url":"https://scholarcommons.sc.edu/etd/2884","pdf_url":"https://scholarcommons.sc.edu/etd/2884","source":{"id":"https://openalex.org/S4377196354","display_name":"Scholar Commons (University of South Carolina)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I155781252","host_organization_name":"University of South Carolina","host_organization_lineage":["https://openalex.org/I155781252"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Theses and Dissertations","raw_type":"text"},{"id":"mag:1569029","doi":null,"is_oa":false,"landing_page_url":"http://gradschool.sc.edu/students/announce/642/dissertation%20abstract.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:scholarcommons.sc.edu:etd-3901","doi":null,"is_oa":true,"landing_page_url":"https://scholarcommons.sc.edu/etd/2884","pdf_url":"https://scholarcommons.sc.edu/etd/2884","source":{"id":"https://openalex.org/S4377196354","display_name":"Scholar Commons (University of South Carolina)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I155781252","host_organization_name":"University of South Carolina","host_organization_lineage":["https://openalex.org/I155781252"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Theses and Dissertations","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1569029.pdf","grobid_xml":"https://content.openalex.org/works/W1569029.grobid-xml"},"referenced_works_count":56,"referenced_works":["https://openalex.org/W1493044792","https://openalex.org/W1750492143","https://openalex.org/W1968692896","https://openalex.org/W1970494465","https://openalex.org/W1975776109","https://openalex.org/W1979164116","https://openalex.org/W1985978669","https://openalex.org/W1990036039","https://openalex.org/W2006086062","https://openalex.org/W2025805174","https://openalex.org/W2031638048","https://openalex.org/W2031811990","https://openalex.org/W2032072016","https://openalex.org/W2036119369","https://openalex.org/W2037127653","https://openalex.org/W2045238909","https://openalex.org/W2050529056","https://openalex.org/W2051688880","https://openalex.org/W2055665301","https://openalex.org/W2064062304","https://openalex.org/W2067151760","https://openalex.org/W2070705015","https://openalex.org/W2073145055","https://openalex.org/W2077867079","https://openalex.org/W2090420549","https://openalex.org/W2098910318","https://openalex.org/W2102298099","https://openalex.org/W2104224615","https://openalex.org/W2104514366","https://openalex.org/W2105245236","https://openalex.org/W2105918172","https://openalex.org/W2107140526","https://openalex.org/W2108365287","https://openalex.org/W2108818539","https://openalex.org/W2112340497","https://openalex.org/W2112352537","https://openalex.org/W2117355159","https://openalex.org/W2125208917","https://openalex.org/W2126562596","https://openalex.org/W2128541531","https://openalex.org/W2130257183","https://openalex.org/W2131620178","https://openalex.org/W2136838186","https://openalex.org/W2138184479","https://openalex.org/W2139122730","https://openalex.org/W2144947015","https://openalex.org/W2147001321","https://openalex.org/W2153729696","https://openalex.org/W2160475149","https://openalex.org/W2161169387","https://openalex.org/W2796700885","https://openalex.org/W3121659628","https://openalex.org/W3121755630","https://openalex.org/W3122993982","https://openalex.org/W3123278189","https://openalex.org/W3124353711"],"related_works":["https://openalex.org/W2138818438","https://openalex.org/W2608129649","https://openalex.org/W2590363388","https://openalex.org/W2807963703","https://openalex.org/W2959456427","https://openalex.org/W4410184426","https://openalex.org/W2013399377","https://openalex.org/W4388504271","https://openalex.org/W7047032745","https://openalex.org/W4405123642"],"abstract_inverted_index":{"Return":[0],"policies":[1,32,311],"(aka.":[2],"money-back-guarantee":[3,310],"policies)":[4],"are":[5,38,286],"frequently":[6],"offered":[7],"by":[8],"retailers":[9,94,150,264,300],"such":[10],"that":[11,19,160,285,306],"consumers":[12,29,307],"can":[13],"bring":[14],"back":[15],"the":[16,26,72,137,164,173,183,193,199,202,243,254,276,303,313],"purchased":[17],"products":[18,284],"do":[20],"not":[21],"fit":[22],"their":[23,267],"needs.":[24],"On":[25,71],"benefit":[27,166],"side,":[28,74],"perceive":[30],"these":[31],"as":[33],"a":[34,60,75,149,169,226,234,240,296],"risk-mitigation":[35],"service":[36],"and":[37,83,93,125,156,188,282],"willing":[39],"to":[40,62,68,100,143,180,191,270,289,301,309],"pay":[41],"more":[42,81,96,287],"for":[43,299],"an":[44,120,128],"otherwise":[45],"identical":[46],"product.":[47],"All":[48],"else":[49],"being":[50,52],"equal,":[51],"lenient":[53],"in":[54,136,312],"its":[55,154],"return":[56,77,134,170,237],"policy":[57,78,238],"should":[58,151,177],"allow":[59],"retailer":[61],"enjoy":[63,163],"higher":[64],"sales,":[65],"which":[66,116],"leads":[67],"increased":[69],"revenue.":[70],"cost":[73,108],"generous":[76],"will":[79],"induce":[80],"returns":[82,187,203,223],"possibly":[84],"also":[85,178],"late":[86],"returns.":[87,103,197],"In":[88],"2007":[89],"alone,":[90],"U.S.":[91],"manufacturers":[92],"paid":[95],"than":[97],"$100":[98],"billion":[99,113],"process":[101],"consumer":[102],"For":[104],"electronic":[105],"products,":[106],"this":[107,209,219],"is":[109,211,245],"estimated":[110],"at":[111],"$16.7":[112],"per":[114],"year,":[115],"represents":[117],"6%":[118],"of":[119,127,185,195,201,228,242,247,257,278],"average":[121,129],"electronics":[122],"manufacturer\u2019":[123],"revenue":[124],"3%":[126],"retailer\u2019s":[130,235],"total":[131],"sales.":[132],"The":[133,230,259,292],"rate":[135],"retail":[138],"sector":[139],"ranges":[140],"from":[141,167,225],"10%":[142],"20%.":[144],"To":[145],"effectively":[146],"manage":[147],"returns,":[148,274],"concurrently":[152],"optimize":[153],"price":[155],"restocking":[157],"fee":[158],"so":[159],"it":[161,176],"could":[162],"most":[165],"offering":[168],"policy.":[171],"At":[172],"same":[174],"time,":[175],"seek":[179],"better":[181,271],"forecast":[182,272],"quantity":[184],"incoming":[186],"make":[189],"efforts":[190],"reduces":[192],"number":[194],"futures":[196],"Despite":[198],"magnitude":[200],"management":[204,224],"problem,":[205],"academic":[206],"research":[207],"on":[208],"topic":[210],"still":[212],"relatively":[213],"scant.":[214],"Through":[215],"three":[216],"separate":[217],"studies,":[218],"dissertation":[220],"delves":[221],"into":[222],"multitude":[227],"perspectives.":[229],"first":[231],"study":[232,261,294],"explores":[233],"optimal":[236],"when":[239],"fraction":[241],"market":[244],"consist":[246],"opportunistic":[248],"consumers,":[249],"who":[250],"might":[251,265],"purchase":[252],"with":[253],"explicit":[255],"intention":[256],"returning.":[258],"second":[260],"demonstrates":[262],"how":[263],"use":[266],"point-of-sale":[268],"data":[269],"future":[273],"uncover":[275],"duration":[277],"consumers\u2019":[279],"product":[280],"trial,":[281],"identify":[283],"likely":[288],"be":[290],"returned.":[291],"last":[293],"introduces":[295],"novel":[297],"approach":[298],"quantify":[302],"incremental":[304],"willingness-to-pay":[305],"assign":[308],"on-line":[314],"environment.":[315]},"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2020,"cited_by_count":1},{"year":2017,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}