{"id":"https://openalex.org/W1565895009","doi":"https://doi.org/10.1108/17542731011035488","title":"Adoption of ISO\u2010oriented quality management system in Greek universities","display_name":"Adoption of ISO\u2010oriented quality management system in Greek universities","publication_year":2010,"publication_date":"2010-04-24","ids":{"openalex":"https://openalex.org/W1565895009","doi":"https://doi.org/10.1108/17542731011035488","mag":"1565895009"},"language":"en","primary_location":{"id":"doi:10.1108/17542731011035488","doi":"https://doi.org/10.1108/17542731011035488","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17542731011035488","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054598551","display_name":"Antigoni Papadimitriou","orcid":"https://orcid.org/0000-0001-9811-2630","observed_orcids":["https://orcid.org/0000-0001-9811-2630"]},"institutions":[{"id":"https://openalex.org/I21370196","display_name":"Aristotle University of Thessaloniki","ror":"https://ror.org/02j61yw88","country_code":"GR","type":"education","lineage":["https://openalex.org/I21370196"]}],"countries":["GR"],"is_corresponding":false,"raw_author_name":"Antigoni Papadimitriou","raw_affiliation_strings":["Department of Economics, Aristotle University, Thessaloniki, Greece"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Economics, Aristotle University, Thessaloniki, Greece","institution_ids":["https://openalex.org/I21370196"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5007204334","display_name":"Donald F. Westerheijden","orcid":"https://orcid.org/0000-0002-5325-5424","observed_orcids":["https://orcid.org/0000-0002-5325-5424"]},"institutions":[{"id":"https://openalex.org/I94624287","display_name":"University of Twente","ror":"https://ror.org/006hf6230","country_code":"NL","type":"education","lineage":["https://openalex.org/I94624287"]}],"countries":["NL"],"is_corresponding":false,"raw_author_name":"Don F. Westerheijden","raw_affiliation_strings":["Center for Higher Education Policy Studies (CHEPS), University of Twente, Enschede, The Netherlands"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Center for Higher Education Policy Studies (CHEPS), University of Twente, Enschede, The Netherlands","institution_ids":["https://openalex.org/I94624287"]}]}],"institutions":[],"countries_distinct_count":2,"institutions_distinct_count":2,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.8794,"has_fulltext":false,"cited_by_count":38,"citation_normalized_percentile":{"value":0.95347905,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":98},"biblio":{"volume":"22","issue":"3","first_page":"229","last_page":"241"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.7759000062942505,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13164","display_name":"Quality and Management Systems","score":0.7759000062942505,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10546","display_name":"Higher Education Governance and Development","score":0.09560000151395798,"subfield":{"id":"https://openalex.org/subfields/3304","display_name":"Education"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.0925000011920929,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/quality-management-systems","display_name":"quality management systems","score":0.8460000157356262},{"id":"https://openalex.org/keywords/iso-standards","display_name":"ISO standards","score":0.8460000157356262},{"id":"https://openalex.org/keywords/quality-in-higher-education","display_name":"higher education quality","score":0.8370000123977661},{"id":"https://openalex.org/keywords/greek-universities","display_name":"Greek universities","score":0.9670000076293945},{"id":"https://openalex.org/keywords/neo-institutionalism","display_name":"new institutionalism","score":0.9110000133514404},{"id":"https://openalex.org/keywords/isomorphism","display_name":"isomorphism","score":0.9700000286102295},{"id":"https://openalex.org/keywords/coercive-isomorphism","display_name":"coercive isomorphism","score":0.8989999890327454},{"id":"https://openalex.org/keywords/normative-isomorphism","display_name":"normative isomorphism","score":0.9990000128746033},{"id":"https://openalex.org/keywords/mimetic-isomorphism","display_name":"mimetic isomorphism","score":0.9990000128746033},{"id":"https://openalex.org/keywords/quality-movement","display_name":"quality movement","score":0.5899999737739563}],"concepts":[{"id":"https://openalex.org/C2776950860","wikidata":"https://www.wikidata.org/wiki/Q2914681","display_name":"Originality","level":3,"score":0.7822399139404297},{"id":"https://openalex.org/C44725695","wikidata":"https://www.wikidata.org/wiki/Q288156","display_name":"Normative","level":2,"score":0.7399332523345947},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6696478128433228},{"id":"https://openalex.org/C71405471","wikidata":"https://www.wikidata.org/wiki/Q757012","display_name":"Quality management","level":3,"score":0.5803337097167969},{"id":"https://openalex.org/C203436722","wikidata":"https://www.wikidata.org/wiki/Q902950","display_name":"Isomorphism (crystallography)","level":3,"score":0.5467875599861145},{"id":"https://openalex.org/C120912362","wikidata":"https://www.wikidata.org/wiki/Q136822","display_name":"Higher education","level":2,"score":0.5182468891143799},{"id":"https://openalex.org/C201289532","wikidata":"https://www.wikidata.org/wiki/Q608513","display_name":"Quality management system","level":4,"score":0.5066872239112854},{"id":"https://openalex.org/C138897024","wikidata":"https://www.wikidata.org/wiki/Q381001","display_name":"Total quality management","level":3,"score":0.4875204265117645},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3927116096019745},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3888251781463623},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.37420588731765747},{"id":"https://openalex.org/C144024400","wikidata":"https://www.wikidata.org/wiki/Q21201","display_name":"Sociology","level":0,"score":0.3612613379955292},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.35942983627319336},{"id":"https://openalex.org/C190248442","wikidata":"https://www.wikidata.org/wiki/Q839486","display_name":"Qualitative research","level":2,"score":0.3141641914844513},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.3062179982662201},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.2879682183265686},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.2825649380683899},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.27526557445526123},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.1489698588848114},{"id":"https://openalex.org/C36289849","wikidata":"https://www.wikidata.org/wiki/Q34749","display_name":"Social science","level":1,"score":0.1400294303894043},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10889434814453125},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.10404941439628601},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C115624301","wikidata":"https://www.wikidata.org/wiki/Q895901","display_name":"Crystal structure","level":2,"score":0.0},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C8010536","wikidata":"https://www.wikidata.org/wiki/Q160398","display_name":"Crystallography","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.1108/17542731011035488","doi":"https://doi.org/10.1108/17542731011035488","is_oa":false,"landing_page_url":"https://doi.org/10.1108/17542731011035488","pdf_url":null,"source":{"id":"https://openalex.org/S48957891","display_name":"The TQM Journal","issn_l":"0954-478X","issn":["0954-478X","1754-2731","1754-274X","1758-6887"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-class-a","anvur-scientific","cwts-core","jufo-1","norway-1","poland-70","russia-white-list-1"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"The TQM Journal","raw_type":"journal-article"},{"id":"pmh:oai:ris.utwente.nl:openaire_cris_publications/533bcad5-01e1-437d-8308-e65fb7a8156d","doi":null,"is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/533bcad5-01e1-437d-8308-e65fb7a8156d","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Papadimitriou, A & Westerheijden, D F 2010, 'Adoption of ISO-oriented quality management system in Greek universities : reactions to isomorphic pressures', TQM journal, vol. 22, no. 3, pp. 229-241. https://doi.org/10.1108/17542731011035488","raw_type":"info:eu-repo/semantics/article"},{"id":"pmh:ut:oai:ris.utwente.nl:publications/533bcad5-01e1-437d-8308-e65fb7a8156d","doi":null,"is_oa":false,"landing_page_url":"https://research.utwente.nl/en/publications/533bcad5-01e1-437d-8308-e65fb7a8156d","pdf_url":null,"source":{"id":"https://openalex.org/S4406922991","display_name":"University of Twente Research Information","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"TQM journal, 22(3), 229 - 241. Emerald","raw_type":"info:eu-repo/semantics/article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":62,"referenced_works":["https://openalex.org/W39017449","https://openalex.org/W40632059","https://openalex.org/W183497175","https://openalex.org/W326847137","https://openalex.org/W587991008","https://openalex.org/W1481898901","https://openalex.org/W1494691280","https://openalex.org/W1507004422","https://openalex.org/W1518379208","https://openalex.org/W1552745142","https://openalex.org/W1556808170","https://openalex.org/W1594945480","https://openalex.org/W1689771227","https://openalex.org/W1714723801","https://openalex.org/W1965278510","https://openalex.org/W1965574139","https://openalex.org/W1971440513","https://openalex.org/W1978817606","https://openalex.org/W1983364918","https://openalex.org/W1985707021","https://openalex.org/W1992842034","https://openalex.org/W1993138965","https://openalex.org/W1993663609","https://openalex.org/W1993760488","https://openalex.org/W1995026436","https://openalex.org/W1997320786","https://openalex.org/W1998598686","https://openalex.org/W2017624521","https://openalex.org/W2021868764","https://openalex.org/W2022443965","https://openalex.org/W2023316955","https://openalex.org/W2023754531","https://openalex.org/W2024573942","https://openalex.org/W2025338416","https://openalex.org/W2028809046","https://openalex.org/W2029876747","https://openalex.org/W2030180774","https://openalex.org/W2032522088","https://openalex.org/W2035982357","https://openalex.org/W2042353493","https://openalex.org/W2047897213","https://openalex.org/W2059255297","https://openalex.org/W2060482351","https://openalex.org/W2071111784","https://openalex.org/W2092093021","https://openalex.org/W2094013842","https://openalex.org/W2094441285","https://openalex.org/W2102467277","https://openalex.org/W2119176305","https://openalex.org/W2122838852","https://openalex.org/W2124903281","https://openalex.org/W2146637469","https://openalex.org/W2147856950","https://openalex.org/W2148261182","https://openalex.org/W2168297671","https://openalex.org/W2185224168","https://openalex.org/W2612885965","https://openalex.org/W2744790247","https://openalex.org/W3123282572","https://openalex.org/W4298114331","https://openalex.org/W4320800894","https://openalex.org/W6611208390"],"related_works":["https://openalex.org/W2092093021","https://openalex.org/W3178732377","https://openalex.org/W1986623613","https://openalex.org/W2916420478","https://openalex.org/W7117972765","https://openalex.org/W2379014875","https://openalex.org/W2115406943","https://openalex.org/W3202290312","https://openalex.org/W4307200795","https://openalex.org/W2393818129"],"abstract_inverted_index":{"Purpose":[0],"Quality":[1,134],"management":[2,48,89,135,181,204],"in":[3,12,34,94,128,148,157,167,183],"Greek":[4,35,129,142,184],"higher":[5,130,212],"education":[6,213],"at":[7,124,205],"least":[8],"until":[9],"2006":[10,38],"was":[11],"an":[13],"early":[14],"and":[15,39,54,61,79,106,112,189],"debated":[16],"stage.":[17],"The":[18,64,161,215],"intent":[19],"of":[20,28,30,45,57,101,163,178,209],"this":[21],"paper":[22,165],"is":[23,50,84,91,120,197],"to":[24,41,219],"present":[25],"the":[26,31,113,125,139,164,168,176,199,206],"extent":[27],"use":[29],"ISO":[32],"standards":[33],"universities":[36,143],"till":[37],"simultaneously":[40],"evaluate":[42],"whether":[43],"adoption":[44,177],"ISO\u2010oriented":[46,87,179],"quality":[47,88,122,180,203],"tools":[49],"consistent":[51],"with":[52,70,74],"DiMaggio":[53],"Powell's":[55],"notions":[56],"isomorphism":[58],"(coercive,":[59,104],"normative,":[60],"mimetic).":[62],"Design/methodology/approach":[63],"authors":[65],"employed":[66],"a":[67,121,190],"mixed\u2010methods":[68],"approach":[69],"sequential":[71],"data":[72],"collection":[73],"several":[75],"alternations":[76],"between":[77],"quantitative":[78],"qualitative":[80],"methods.":[81],"Findings":[82],"It":[83],"found":[85],"that":[86,118,170,198],"system":[90,182],"fruitfully":[92],"adopted":[93],"units":[95,210],"only":[96],"if":[97],"all":[98],"three":[99],"types":[100],"neo\u2010institutional":[102,187],"pressures":[103,223],"normative":[105],"mimetic)":[107],"are":[108],"present.":[109],"These":[110],"results":[111],"high":[114],"response":[115],"rate":[116],"suggest":[117],"there":[119],"movement":[123],"micro":[126,207],"level":[127,208],"education.":[131],"Research":[132],"limitations/implications":[133],"(QM)":[136],"research":[137,193],"within":[138,211],"relatively":[140],"uncharted":[141],"poses":[144],"multiple":[145],"challenges,":[146],"e.g.":[147],"handling":[149],"politically":[150],"sensitive":[151],"subjects,":[152],"which":[153],"may":[154],"benefit":[155],"readers":[156],"overcoming":[158],"theirs.":[159],"Originality/value":[160],"significance":[162],"lies":[166],"fact":[169],"no":[171],"existing":[172],"studies":[173],"have":[174],"investigated":[175],"universities,":[185],"utilizing":[186],"theory":[188],"mixed":[191],"method":[192],"design.":[194],"Especially":[195],"relevant":[196],"study":[200,216],"focuses":[201],"on":[202],"institutions.":[214],"demonstrates":[217],"how":[218],"distinguish":[220],"different":[221],"isomorphic":[222],"empirically.":[224]},"counts_by_year":[{"year":2026,"cited_by_count":1},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":1},{"year":2022,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":2},{"year":2016,"cited_by_count":3},{"year":2015,"cited_by_count":5},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":4},{"year":2012,"cited_by_count":1}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
