{"id":"https://openalex.org/W155641477","doi":"https://doi.org/10.4324/9781315807645-12","title":"Mutual Knowledge and Communicative Effectiveness","display_name":"Mutual Knowledge and Communicative Effectiveness","publication_year":2014,"publication_date":"2014-01-14","ids":{"openalex":"https://openalex.org/W155641477","doi":"https://doi.org/10.4324/9781315807645-12","mag":"155641477"},"language":"en","primary_location":{"id":"doi:10.4324/9781315807645-12","doi":"https://doi.org/10.4324/9781315807645-12","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781315807645-12","pdf_url":null,"source":{"id":"https://openalex.org/S4306463811","display_name":"Psychology Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intellectual Teamwork","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4244963520","display_name":"Intellectual Teamwork"},"type":"book-chapter","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5103499941","display_name":"Robert M. Krauss","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I78577930","display_name":"Columbia University","ror":"https://ror.org/00hj8s172","country_code":"US","type":"education","lineage":["https://openalex.org/I78577930"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Robert M. Krauss","raw_affiliation_strings":["Columbia U, Dept of Psychology, New York, NY, US"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Columbia U, Dept of Psychology, New York, NY, US","institution_ids":["https://openalex.org/I78577930"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5089448650","display_name":"Susan R. Fussell","orcid":"https://orcid.org/0000-0001-8980-5232","observed_orcids":["https://orcid.org/0000-0001-8980-5232"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Susan R Fussell","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":22.7414,"has_fulltext":false,"cited_by_count":222,"citation_normalized_percentile":{"value":0.99315637,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":99},"biblio":{"volume":null,"issue":null,"first_page":"125","last_page":"160"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.5112000107765198,"subfield":{"id":"https://openalex.org/subfields/3310","display_name":"Linguistics and Language"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T13155","display_name":"Digital Communication and Language","score":0.5112000107765198,"subfield":{"id":"https://openalex.org/subfields/3310","display_name":"Linguistics and Language"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13745","display_name":"Media and Digital Communication","score":0.07500000298023224,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10970","display_name":"Team Dynamics and Performance","score":0.04899999871850014,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/voicemail","display_name":"voice mail","score":0.9990000128746033},{"id":"https://openalex.org/keywords/social-presence","display_name":"social presence","score":0.8309999704360962},{"id":"https://openalex.org/keywords/information-richness","display_name":"information richness","score":0.9330000281333923},{"id":"https://openalex.org/keywords/delayed-communication","display_name":"delayed communication","score":0.8740000128746033},{"id":"https://openalex.org/keywords/computer-mediated-communication","display_name":"computer-mediated communication","score":0.671999990940094},{"id":"https://openalex.org/keywords/insurance-company-employees","display_name":"insurance company employees","score":0.6729999780654907},{"id":"https://openalex.org/keywords/paralinguistic-cues","display_name":"paralinguistic cues","score":0.7229999899864197},{"id":"https://openalex.org/keywords/pilot-testing","display_name":"pilot testing","score":0.3440000116825104}],"concepts":[{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.3632228374481201},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.3592383563518524},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.3320969343185425},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3014644980430603}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.4324/9781315807645-12","doi":"https://doi.org/10.4324/9781315807645-12","is_oa":false,"landing_page_url":"https://doi.org/10.4324/9781315807645-12","pdf_url":null,"source":{"id":"https://openalex.org/S4306463811","display_name":"Psychology Press eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Intellectual Teamwork","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2982512618","https://openalex.org/W7098568885","https://openalex.org/W2166210433","https://openalex.org/W4214602725","https://openalex.org/W2059669865","https://openalex.org/W2994542566","https://openalex.org/W1989611162","https://openalex.org/W2318320452","https://openalex.org/W2996610811","https://openalex.org/W2054210535"],"abstract_inverted_index":{"This":[0],"chapter":[1],"examines":[2],"voice":[3,33,104],"mail":[4,15,34,105],"use":[5,130],"in":[6,44,68,97,119],"several":[7,148],"divisions":[8],"of":[9,23,62,100,143],"a":[10,18,54,103],"nationwide":[11],"insurance":[12,95],"company.":[13],"Voice":[14],"(VM)":[16],"is":[17,49],"computer-aided":[19],"telephone":[20],"system":[21,106],"capable":[22],"storing":[24],"and":[25,40,85],"forwarding":[26],"digitized":[27],"spoken":[28],"messages.":[29],"Users":[30],"report":[31],"that":[32],"was":[35],"useful":[36],"for":[37,41,110],"time-delayed":[38],"communication":[39,55,77,145],"retaining":[42],"affect":[43],"delayed":[45],"communication.":[46],"Social":[47],"presence":[48,61,70],"the":[50,58,63,98,108,111,121,131,134,141,144],"degree":[51],"to":[52,129],"which":[53,123],"medium":[56,132],"conveys":[57],"actual":[59],"physical":[60],"participants":[64],"communicating.":[65],"Channels":[66],"high":[67],"social":[69],"or":[71,78],"information":[72],"richness,":[73],"such":[74],"as":[75,88,90],"face-to-face":[76],"video":[79],"conferencing,":[80],"can":[81,114],"convey":[82],"motion,":[83],"distance,":[84],"paralinguistic":[86],"cues,":[87],"well":[89],"denotative":[91],"content.":[92],"A":[93],"large":[94],"organization":[96],"process":[99],"pilot":[101],"testing":[102],"provided":[107],"setting":[109],"study.":[112],"VM":[113],"overcome":[115],"situational":[116],"constraints":[117],"inherent":[118],"using":[120],"telephone,":[122],"not":[124],"only":[125],"requires":[126],"both":[127],"communicators":[128],"at":[133],"same":[135],"time,":[136],"but":[137],"also":[138],"generally":[139],"involves":[140],"transformation":[142],"content":[146],"across":[147],"media.":[149]},"counts_by_year":[{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":6},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":4},{"year":2018,"cited_by_count":5},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":9},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":6},{"year":2013,"cited_by_count":8},{"year":2012,"cited_by_count":10}],"updated_date":"2026-11-12T12:28:57.059296","created_date":"2016-06-24T00:00:00"}