{"id":"https://openalex.org/W1550415549","doi":null,"title":"Living with ERP: A Sand Clock Model of End User Problems","display_name":"Living with ERP: A Sand Clock Model of End User Problems","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W1550415549","mag":"1550415549"},"language":"en","primary_location":{"id":"pmh:oai:researchbank.rmit.edu.au:rmit:17648","doi":null,"is_oa":false,"landing_page_url":"http://researchbank.rmit.edu.au/view/rmit:17648","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5028690766","display_name":"Sharina Tajul Urus","orcid":"https://orcid.org/0000-0003-1853-0053","observed_orcids":["https://orcid.org/0000-0003-1853-0053"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sharina Tajul Urus","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-1853-0053","affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5023422440","display_name":"Alemayehu Molla","orcid":"https://orcid.org/0000-0001-9320-7294","observed_orcids":["https://orcid.org/0000-0001-9320-7294"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Alemayehu Molla","raw_affiliation_strings":["Association for Information Systems"],"raw_orcid":"https://orcid.org/0000-0001-9320-7294","affiliations":[{"raw_affiliation_string":"Association for Information Systems","institution_ids":[]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5020524961","display_name":"Say Yen Teoh","orcid":"https://orcid.org/0000-0002-2870-0696","observed_orcids":["https://orcid.org/0000-0002-2870-0696"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Say Yen Teoh","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-2870-0696","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":1,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11938","display_name":"ERP Systems Implementation and Impact","score":1.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":0.0,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/enterprise-resource-planning","display_name":"enterprise resource planning","score":0.9660000205039978},{"id":"https://openalex.org/keywords/data-quality","display_name":"data quality","score":0.8109999895095825},{"id":"https://openalex.org/keywords/system-quality","display_name":"system quality","score":0.9909999966621399},{"id":"https://openalex.org/keywords/user-interface","display_name":"user interface","score":0.6919999718666077},{"id":"https://openalex.org/keywords/it-infrastructure","display_name":"IT infrastructure","score":0.828000009059906},{"id":"https://openalex.org/keywords/operational-issues","display_name":"operational challenges","score":0.6470000147819519},{"id":"https://openalex.org/keywords/management-problems","display_name":"management problems","score":0.7540000081062317},{"id":"https://openalex.org/keywords/erp-adoption","display_name":"ERP adoption","score":0.5509999990463257}],"concepts":[{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.6707173585891724},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.6390693187713623},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.6083534359931946},{"id":"https://openalex.org/C28719098","wikidata":"https://www.wikidata.org/wiki/Q44946","display_name":"Point (geometry)","level":2,"score":0.58195960521698},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5328686237335205},{"id":"https://openalex.org/C192209626","wikidata":"https://www.wikidata.org/wiki/Q190909","display_name":"Focus (optics)","level":2,"score":0.5143769383430481},{"id":"https://openalex.org/C113843644","wikidata":"https://www.wikidata.org/wiki/Q901882","display_name":"Interface (matter)","level":4,"score":0.4514427185058594},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.4020128548145294},{"id":"https://openalex.org/C112930515","wikidata":"https://www.wikidata.org/wiki/Q4389547","display_name":"Risk analysis (engineering)","level":1,"score":0.3492589592933655},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.20704272389411926},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.18844223022460938},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C157915830","wikidata":"https://www.wikidata.org/wiki/Q2928001","display_name":"Bubble","level":2,"score":0.0},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.0},{"id":"https://openalex.org/C120665830","wikidata":"https://www.wikidata.org/wiki/Q14620","display_name":"Optics","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C173608175","wikidata":"https://www.wikidata.org/wiki/Q232661","display_name":"Parallel computing","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C129307140","wikidata":"https://www.wikidata.org/wiki/Q6795880","display_name":"Maximum bubble pressure method","level":3,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":6,"locations":[{"id":"pmh:oai:researchbank.rmit.edu.au:rmit:17648","doi":null,"is_oa":false,"landing_page_url":"http://researchbank.rmit.edu.au/view/rmit:17648","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Conference Paper"},{"id":"pmh:oai:aisel.aisnet.org:acis2011-1062","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/acis2011/63","pdf_url":null,"source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ACIS 2011 Proceedings","raw_type":"text"},{"id":"pmh:oai:alma.61RMIT_INST:11246843950001341","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/acis2011/63","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:alma61RMIT.INST:11246843950001341","doi":null,"is_oa":false,"landing_page_url":"http://aisel.aisnet.org/acis2011/63","pdf_url":null,"source":{"id":"https://openalex.org/S4306402074","display_name":"RMIT Research Repository (RMIT University Library)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I82951845","host_organization_name":"RMIT University","host_organization_lineage":["https://openalex.org/I82951845"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:figshare.com:article/27382422","doi":null,"is_oa":false,"landing_page_url":"https://figshare.com/articles/conference_contribution/Living_with_ERP_a_sand_clock_model_of_end_user_problems/27382422","pdf_url":null,"source":{"id":"https://openalex.org/S4377196282","display_name":"Figshare","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I4210132348","host_organization_name":"Figshare (United Kingdom)","host_organization_lineage":["https://openalex.org/I4210132348"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"Conference contribution"},{"id":"mag:1550415549","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/acis2011/63/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":30,"referenced_works":["https://openalex.org/W45305109","https://openalex.org/W48301942","https://openalex.org/W113095850","https://openalex.org/W1588938953","https://openalex.org/W1721421031","https://openalex.org/W1966944258","https://openalex.org/W1968051268","https://openalex.org/W1968333083","https://openalex.org/W1973424888","https://openalex.org/W1974302403","https://openalex.org/W1975857940","https://openalex.org/W1987996298","https://openalex.org/W2014779889","https://openalex.org/W2034334856","https://openalex.org/W2036191234","https://openalex.org/W2041748119","https://openalex.org/W2059123156","https://openalex.org/W2063336387","https://openalex.org/W2075979227","https://openalex.org/W2078342174","https://openalex.org/W2082794678","https://openalex.org/W2086228217","https://openalex.org/W2087379878","https://openalex.org/W2123973141","https://openalex.org/W2135157639","https://openalex.org/W2139797712","https://openalex.org/W2151627395","https://openalex.org/W2154032111","https://openalex.org/W2582377764","https://openalex.org/W3123763656"],"related_works":["https://openalex.org/W1422473765","https://openalex.org/W629213964","https://openalex.org/W2934765898","https://openalex.org/W2006953867","https://openalex.org/W4213414008","https://openalex.org/W45305109","https://openalex.org/W2776386171","https://openalex.org/W7154907638","https://openalex.org/W2334757045","https://openalex.org/W7063987865"],"abstract_inverted_index":{"Although":[0],"a":[1,78,94],"number":[2],"of":[3,12,36,50,64,106,128,142,148,159],"studies":[4,14],"highlighted":[5],"problems":[6,18,65,116,160],"related":[7],"to":[8,56,91,112,139,155],"ERP":[9,38,51,99,107],"systems,":[10],"most":[11],"these":[13],"focus":[15],"on":[16,136],"the":[17,20,28,34,41,45,61,114,137,145,157],"during":[19,27],"project":[21],"and":[22,44,47,53,68,81,88,123,164],"implementation":[23],"stages":[24],"but":[25],"not":[26],"post-implementation":[29],"process.":[30],"Problems":[31],"encountered":[32,161],"in":[33,72,97,132],"process":[35],"using":[37,73],"would":[39],"hinder":[40],"effective":[42,140],"exploitation":[43],"extended":[46],"continued":[48],"use":[49,141],"systems":[52],"their":[54],"value":[55],"organisations.":[57],"This":[58],"paper":[59,76,130,151],"investigates":[60],"different":[62],"types":[63],"(operational,":[66],"supervisory":[67],"managerial)":[69],"users":[70],"faced":[71],"ERP.":[74,143],"The":[75,125],"adopts":[77],"qualitative":[79],"method":[80],"uses":[82],"data":[83,118],"collected":[84],"from":[85],"two":[86],"cases":[87],"26":[89],"interviews":[90],"inductively":[92],"develop":[93],"theoretical":[95,126],"model":[96,105],"classifying":[98],"usage":[100,108],"problems.":[101],"A":[102],"sand":[103],"clock":[104],"problem":[109],"is":[110,131],"formulated":[111],"classify":[113],"identified":[115],"into":[117],"quality,":[119,121],"system":[120],"interface":[122],"infrastructure.":[124],"contribution":[127],"this":[129,150],"gaining":[133],"deeper":[134],"insight":[135],"impediments":[138],"From":[144],"practical":[146],"point":[147],"view,":[149],"could":[152],"assist":[153],"managers":[154],"reach":[156],"sources":[158],"by":[162],"end-users":[163],"overcoming":[165],"them.":[166]},"counts_by_year":[{"year":2018,"cited_by_count":1}],"updated_date":"2026-10-12T09:40:04.860316","created_date":"2016-06-24T00:00:00"}