{"id":"https://openalex.org/W1550109650","doi":"https://doi.org/10.68807/ipmr.224","title":"When Public Services Contracts are Poorly Managed: An Analysis of Malawi\u2019s Service Level Agreements","display_name":"When Public Services Contracts are Poorly Managed: An Analysis of Malawi\u2019s Service Level Agreements","publication_year":2014,"publication_date":"2014-07-31","ids":{"openalex":"https://openalex.org/W1550109650","doi":"https://doi.org/10.68807/ipmr.224","mag":"1550109650"},"language":"en","primary_location":{"id":"doi:10.68807/ipmr.224","doi":"https://doi.org/10.68807/ipmr.224","is_oa":true,"landing_page_url":"https://doi.org/10.68807/ipmr.224","pdf_url":null,"source":{"id":"https://openalex.org/S2764693214","display_name":"International public management review","issn_l":"1662-1387","issn":["1662-1387"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Public Management Review","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":true,"oa_status":"diamond","oa_url":"https://doi.org/10.68807/ipmr.224","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5111767019","display_name":"Richard I. C. Tambulasi","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Richard Tambulasi","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5111767019"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":6,"citation_normalized_percentile":{"value":0.18625535,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":"15","issue":"1","first_page":"83","last_page":"99"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.6729000210762024,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10213","display_name":"Public Policy and Administration Research","score":0.6729000210762024,"subfield":{"id":"https://openalex.org/subfields/3321","display_name":"Public Administration"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11531","display_name":"Healthcare Systems and Reforms","score":0.1315000057220459,"subfield":{"id":"https://openalex.org/subfields/2003","display_name":"Finance"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11912","display_name":"Outsourcing and Supply Chain Management","score":0.05420000106096268,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/public-service-contracting","display_name":"public service contracts","score":0.824999988079071},{"id":"https://openalex.org/keywords/service-level-agreements","display_name":"service level agreements","score":0.9470000267028809},{"id":"https://openalex.org/keywords/outsourcing","display_name":"outsourcing","score":0.578000009059906},{"id":"https://openalex.org/keywords/health-care-delivery","display_name":"health care delivery","score":0.5879999995231628},{"id":"https://openalex.org/keywords/accountability","display_name":"accountability","score":0.7039999961853027},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.7210000157356262},{"id":"https://openalex.org/keywords/payment-delays","display_name":"late payment","score":0.7179999947547913},{"id":"https://openalex.org/keywords/governance","display_name":"governance","score":0.3779999911785126},{"id":"https://openalex.org/keywords/cost-effectiveness","display_name":"cost-effectiveness","score":0.7049999833106995},{"id":"https://openalex.org/keywords/malawi","display_name":"Malawi","score":0.6949999928474426}],"concepts":[{"id":"https://openalex.org/C2776007630","wikidata":"https://www.wikidata.org/wiki/Q2798912","display_name":"Accountability","level":2,"score":0.8254873752593994},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6677365303039551},{"id":"https://openalex.org/C68595000","wikidata":"https://www.wikidata.org/wiki/Q2274177","display_name":"Service delivery framework","level":3,"score":0.6310893297195435},{"id":"https://openalex.org/C145097563","wikidata":"https://www.wikidata.org/wiki/Q1148747","display_name":"Payment","level":2,"score":0.5618293285369873},{"id":"https://openalex.org/C39389867","wikidata":"https://www.wikidata.org/wiki/Q380767","display_name":"Corporate governance","level":2,"score":0.515903115272522},{"id":"https://openalex.org/C521751864","wikidata":"https://www.wikidata.org/wiki/Q1729207","display_name":"Christian ministry","level":2,"score":0.5116177201271057},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.45745694637298584},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.45421943068504333},{"id":"https://openalex.org/C2986740045","wikidata":"https://www.wikidata.org/wiki/Q31207","display_name":"Health services","level":3,"score":0.44288167357444763},{"id":"https://openalex.org/C3116431","wikidata":"https://www.wikidata.org/wiki/Q31728","display_name":"Public administration","level":1,"score":0.4295920133590698},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.4213702082633972},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.33357593417167664},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.24703606963157654},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.20197689533233643},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.12498733401298523},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.10318130254745483},{"id":"https://openalex.org/C99454951","wikidata":"https://www.wikidata.org/wiki/Q932068","display_name":"Environmental health","level":1,"score":0.09537240862846375},{"id":"https://openalex.org/C71924100","wikidata":"https://www.wikidata.org/wiki/Q11190","display_name":"Medicine","level":0,"score":0.09319546818733215},{"id":"https://openalex.org/C2908647359","wikidata":"https://www.wikidata.org/wiki/Q2625603","display_name":"Population","level":2,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"doi:10.68807/ipmr.224","doi":"https://doi.org/10.68807/ipmr.224","is_oa":true,"landing_page_url":"https://doi.org/10.68807/ipmr.224","pdf_url":null,"source":{"id":"https://openalex.org/S2764693214","display_name":"International public management review","issn_l":"1662-1387","issn":["1662-1387"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Public Management Review","raw_type":"journal-article"},{"id":"pmh:oai:oai.ipmr.net:article/224","doi":null,"is_oa":true,"landing_page_url":"https://ipmr.net/index.php/ipmr/article/view/224","pdf_url":"https://ipmr.net/index.php/ipmr/article/download/224/223","source":{"id":"https://openalex.org/S2764693214","display_name":"International public management review","issn_l":"1662-1387","issn":["1662-1387"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"1662-1387","raw_type":"info:eu-repo/semantics/article"},{"id":"mag:1550109650","doi":null,"is_oa":true,"landing_page_url":"https://journals.sfu.ca/ipmr/index.php/ipmr/article/download/224/223","pdf_url":null,"source":{"id":"https://openalex.org/S2764693214","display_name":"International public management review","issn_l":"1662-1387","issn":["1662-1387"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"International public management review","raw_type":null}],"best_oa_location":{"id":"doi:10.68807/ipmr.224","doi":"https://doi.org/10.68807/ipmr.224","is_oa":true,"landing_page_url":"https://doi.org/10.68807/ipmr.224","pdf_url":null,"source":{"id":"https://openalex.org/S2764693214","display_name":"International public management review","issn_l":"1662-1387","issn":["1662-1387"],"is_oa":true,"is_in_doaj":false,"is_core":true,"listed_in":["anvur-scientific","cwts-core","jufo-1","norway-1","vabb-shw"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":"cc-by-nc-nd","license_id":"https://openalex.org/licenses/cc-by-nc-nd","version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"International Public Management Review","raw_type":"journal-article"},"sustainable_development_goals":[{"score":0.6601999998092651,"display_name":"Peace, justice, and strong institutions","id":"https://metadata.un.org/sdg/16"}],"sustainable_development_goals_aurora":[{"score":0.5099999904632568,"display_name":"Partnerships for the goals","id":"https://metadata.un.org/sdg/17"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2608147673","https://openalex.org/W104508387","https://openalex.org/W6991760461","https://openalex.org/W3189725541","https://openalex.org/W4409948245","https://openalex.org/W2077921580","https://openalex.org/W2809881132","https://openalex.org/W1792657338","https://openalex.org/W7045832338","https://openalex.org/W3023060278"],"abstract_inverted_index":{"This":[0],"paper":[1],"contributes":[2,79],"to":[3,42,63,80,84,123],"the":[4,7,26,52,77,81,92,103,113,124,131],"debate":[5],"about":[6],"understanding":[8],"of":[9,28,94,115,120],"contextual":[10],"factors":[11],"in":[12,17,36,73,96],"contracting":[13],"out":[14],"public":[15],"services":[16,64,95],"developing":[18],"countries.":[19],"It":[20],"argues":[21],"that":[22,25],"contractual":[23],"rela-tionships":[24],"Ministry":[27,114],"Health":[29,116],"enters":[30],"with":[31,107],"faith-based":[32],"health":[33,85,98,126],"service":[34,74,127],"providers":[35,128],"Malawi":[37],"are":[38],"not":[39,89],"effective":[40],"due":[41],"poor":[43],"design,":[44],"implementation":[45],"and":[46,61,71,91,109,133],"management":[47,108],"ar-rangements.":[48],"As":[49],"a":[50],"result":[51],"contracts":[53],"have":[54],"become":[55],"more":[56],"mechanisms":[57],"for":[58,68],"quantitative":[59],"increase":[60],"access":[62,83],"rather":[65],"than":[66],"tools":[67],"ensuring":[69],"quality":[70,93],"accountability":[72,134],"delivery.":[75],"Although":[76],"arrangement":[78],"increased":[82],"services,":[86],"it":[87],"is":[88,105,117],"cost-effective":[90],"church":[97,125],"facili-ties":[99],"remains":[100],"low,":[101],"because":[102],"process":[104],"filled":[106],"governance":[110],"chal-lenges.":[111],"Meanwhile,":[112],"often":[118],"accused":[119],"delaying":[121],"payments":[122],"thereby":[129],"sustaining":[130],"efficiency":[132],"malaise.":[135]},"counts_by_year":[{"year":2021,"cited_by_count":1},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":3}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}
