{"id":"https://openalex.org/W1548317992","doi":null,"title":"Customer-Focused Product Development. A Practice-Centered Perspective","display_name":"Customer-Focused Product Development. A Practice-Centered Perspective","publication_year":1997,"publication_date":"1997-01-01","ids":{"openalex":"https://openalex.org/W1548317992","mag":"1548317992"},"language":"en","primary_location":{"id":"pmh:oai:publications.lib.chalmers.se:995","doi":null,"is_oa":false,"landing_page_url":"http://publications.lib.chalmers.se/publication/995-customer-focused-product-development-a-practice-centered-perspective","pdf_url":null,"source":{"id":"https://openalex.org/S4377196470","display_name":"Chalmers Publication Library (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text.Thesis.Doctoral"},"volume":null,"type":"dissertation","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5074498458","display_name":"Matti A. Kaulio","orcid":"https://orcid.org/0000-0002-7129-5040","observed_orcids":["https://orcid.org/0000-0002-7129-5040"]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Matti Kaulio","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-7129-5040","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5074498458"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":false,"cited_by_count":13,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.7943999767303467,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11729","display_name":"Product Development and Customization","score":0.7943999767303467,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.13120000064373016,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10003","display_name":"Innovation and Knowledge Management","score":0.03620000183582306,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-requirements","display_name":"customer requirements","score":0.6570000052452087},{"id":"https://openalex.org/keywords/organizational-knowledge-creation","display_name":"organizational knowledge creation","score":0.734000027179718},{"id":"https://openalex.org/keywords/product-development-process","display_name":"product development process","score":0.6399999856948853},{"id":"https://openalex.org/keywords/ecological-validity","display_name":"ecological validity","score":0.7319999933242798},{"id":"https://openalex.org/keywords/action-research","display_name":"action research","score":0.7820000052452087},{"id":"https://openalex.org/keywords/theory-practice-gap","display_name":"theory-practice gap","score":0.8130000233650208},{"id":"https://openalex.org/keywords/contextual-factors","display_name":"contextual factors","score":0.7039999961853027},{"id":"https://openalex.org/keywords/levels-of-analysis","display_name":"levels of analysis","score":0.6129999756813049}],"concepts":[{"id":"https://openalex.org/C19351080","wikidata":"https://www.wikidata.org/wiki/Q1395034","display_name":"New product development","level":2,"score":0.6014166474342346},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.5637637972831726},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5497617125511169},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.496886283159256},{"id":"https://openalex.org/C545102676","wikidata":"https://www.wikidata.org/wiki/Q1780667","display_name":"Product management","level":3,"score":0.44799795746803284},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.4406540095806122},{"id":"https://openalex.org/C90673727","wikidata":"https://www.wikidata.org/wiki/Q901718","display_name":"Product (mathematics)","level":2,"score":0.41936346888542175},{"id":"https://openalex.org/C43595421","wikidata":"https://www.wikidata.org/wiki/Q7939596","display_name":"Voice of the customer","level":5,"score":0.4110734760761261},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.2747926414012909},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.26670143008232117},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.21193769574165344},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.18143877387046814},{"id":"https://openalex.org/C33923547","wikidata":"https://www.wikidata.org/wiki/Q395","display_name":"Mathematics","level":0,"score":0.08559912443161011},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.0},{"id":"https://openalex.org/C2524010","wikidata":"https://www.wikidata.org/wiki/Q8087","display_name":"Geometry","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:publications.lib.chalmers.se:995","doi":null,"is_oa":false,"landing_page_url":"http://publications.lib.chalmers.se/publication/995-customer-focused-product-development-a-practice-centered-perspective","pdf_url":null,"source":{"id":"https://openalex.org/S4377196470","display_name":"Chalmers Publication Library (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Text.Thesis.Doctoral"},{"id":"pmh:oai:research.chalmers.se:995","doi":null,"is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/995","pdf_url":null,"source":{"id":"https://openalex.org/S4306402469","display_name":"Chalmers Research (Chalmers University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I66862912","host_organization_name":"Chalmers University of Technology","host_organization_lineage":["https://openalex.org/I66862912"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":null},{"id":"mag:1548317992","doi":null,"is_oa":false,"landing_page_url":"https://research.chalmers.se/en/publication/995","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W2465103223","https://openalex.org/W7095170991","https://openalex.org/W2626479166","https://openalex.org/W2117610612","https://openalex.org/W2187726312","https://openalex.org/W19729488","https://openalex.org/W2970292934","https://openalex.org/W2065420755","https://openalex.org/W3159850790","https://openalex.org/W315035842"],"abstract_inverted_index":{"Customer-focused":[0],"product":[1,28,38,72,119,124,140],"development":[2,29,39,73,120,125,141],"aims":[3],"at":[4],"developing":[5],"products":[6],"on":[7],"the":[8,22,61,95,112,118,146,161,169,178,194,208,211,219,230,234,240,243,251,267,271,275,278,291,304],"basis":[9],"of":[10,13,26,48,67,100,117,129,134,221,233,269,274,312],"an":[11,45,65],"understanding":[12,66],"customers/users":[14],"needs":[15],"and":[16,24,50,107,216,250,264,299],"requirements.":[17],"This":[18,109],"dissertation":[19,147],"deals":[20],"with":[21,266],"structure":[23,56],"dynamics":[25],"customer-focused":[27,37,71,139],"processes.":[30,82],"The":[31],"main":[32],"conclusions":[33,305,317],"are":[34,143,262],"that:":[35],"(1)":[36],"processes":[40,74,142],"must":[41,75,257],"be":[42,76,202,258,320],"seen":[43,77],"as":[44,78,126,205,285,288],"interrelated":[46,130],"set":[47,128],"factors":[49,298,302],"activities":[51],"organized":[52],"in":[53,98,138,177,181,226,245,254,277,322],"a":[54,127,286,310],"layered":[55],"which":[57,89,122,246,255,314],"taken":[58],"together":[59],"provides":[60,148],"conditions":[62],"for":[63,150,190],"creating":[64,81],"customer":[68],"requirements":[69],"(2)":[70],"organizational":[79,135],"knowledge":[80,136,186],"A":[83,165,171],"vertical":[84,162],"coherence":[85,163,241],"model":[86,110],"is":[87,188,248],"presented":[88],"summarizes":[90],"Conclusion":[91,151],"(1).":[92],"It":[93],"displays":[94],"'vertical'":[96],"dimension":[97],"terms":[99],"four":[101],"layers:":[102],"mediating":[103],"objects,":[104],"methods,":[105],"process":[106,115],"staffing.":[108],"complements":[111],"existing":[113],"`horizontal'":[114],"models":[116],"process,":[121],"conceptualizes":[123],"tasks.":[131],"Furthermore,":[132],"episodes":[133],"creation":[137],"exemplifed.":[144],"Thereby,":[145],"support":[149,159],"(2).":[152],"In":[153],"addition,":[154],"these":[155,301],"findings":[156,276],"give":[157],"further":[158],"to":[160,183,201,228,239,281,295,308],"model.":[164],"`practice-centered":[166],"perspective''has":[167],"guided":[168],"inquiry.":[170],"practice-centered":[172],"perspective":[173],"takes":[174],"its":[175],"starting-point":[176],"developers'":[179],"situation":[180,244,253],"order":[182,227],"develop":[184],"such":[185],"that":[187,318],"useful":[189],"improving":[191,270],"practice.":[192],"During":[193],"analysis,":[195],"conventional":[196],"validity":[197,223,237,273],"concepts":[198],"were":[199],"found":[200],"theoretically":[203],"oriented":[204],"they":[206],"emphasize":[207],"relation":[209],"between":[210,242],"research":[212,247,256,284],"question":[213],"(the":[214],"proposition)":[215],"data.":[217],"Therefore,":[218],"concept":[220],"ecological":[222,272],"was":[224],"introduced":[225],"balance":[229],"practical":[231],"application":[232],"findings.":[235],"Ecological":[236],"refers":[238],"performed":[249],"target":[252],"applied.":[259],"Three":[260],"measures":[261],"suggested":[263],"applied":[265],"aim":[268],"dissertation:":[279],"(i)":[280],"apply":[282],"action":[283],"method":[287],"it":[289],"bridges":[290],"theory-practice":[292],"gap,":[293],"(ii)":[294],"include":[296],"contextual":[297],"how":[300],"modify":[303],"and,":[306],"(iii)":[307],"chose":[309],"level":[311],"analysis":[313],"can":[315],"generate":[316],"might":[319],"operational":[321],"specific":[323],"situations.":[324]},"counts_by_year":[{"year":2014,"cited_by_count":1}],"updated_date":"2026-09-22T06:50:58.402377","created_date":"2016-06-24T00:00:00"}