{"id":"https://openalex.org/W1547541801","doi":null,"title":"Visitor Satisfaction at the Museum: Italian versus Foreign Visitors","display_name":"Visitor Satisfaction at the Museum: Italian versus Foreign Visitors","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W1547541801","mag":"1547541801"},"language":"en","primary_location":{"id":"pmh:oai:eprints.bournemouth.ac.uk:23301","doi":null,"is_oa":true,"landing_page_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","pdf_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5044136213","display_name":"Juan Gabriel Brida","orcid":"https://orcid.org/0000-0002-2319-5790","observed_orcids":["https://orcid.org/0000-0002-2319-5790"]},"institutions":[{"id":"https://openalex.org/I171543936","display_name":"Free University of Bozen-Bolzano","ror":"https://ror.org/012ajp527","country_code":"IT","type":"education","lineage":["https://openalex.org/I171543936"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Juan Gabriel Brida","raw_affiliation_strings":["School of Economics and Management, Free University of Bolzano, Italy"],"raw_orcid":"https://orcid.org/0000-0002-2319-5790","affiliations":[{"raw_affiliation_string":"School of Economics and Management, Free University of Bolzano, Italy","institution_ids":["https://openalex.org/I171543936"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5052572857","display_name":"Marta Disegna","orcid":"https://orcid.org/0000-0002-3638-6772","observed_orcids":["https://orcid.org/0000-0002-3638-6772"]},"institutions":[{"id":"https://openalex.org/I171543936","display_name":"Free University of Bozen-Bolzano","ror":"https://ror.org/012ajp527","country_code":"IT","type":"education","lineage":["https://openalex.org/I171543936"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Marta Disegna","raw_affiliation_strings":["School of Economics and Management, Free University of Bolzano, Italy"],"raw_orcid":"https://orcid.org/0000-0002-3638-6772","affiliations":[{"raw_affiliation_string":"School of Economics and Management, Free University of Bolzano, Italy","institution_ids":["https://openalex.org/I171543936"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5027464757","display_name":"Tsvetina Vachkova","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I171543936","display_name":"Free University of Bozen-Bolzano","ror":"https://ror.org/012ajp527","country_code":"IT","type":"education","lineage":["https://openalex.org/I171543936"]}],"countries":["IT"],"is_corresponding":false,"raw_author_name":"Tsvetina Vachkova","raw_affiliation_strings":["School of Economics and Management, Free University of Bolzano, Italy"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"School of Economics and Management, Free University of Bolzano, Italy","institution_ids":["https://openalex.org/I171543936"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":["https://openalex.org/I171543936"],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":true,"cited_by_count":8,"citation_normalized_percentile":{"value":0.21717701,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":96},"biblio":{"volume":"61","issue":"2","first_page":"167","last_page":"186"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.7788000106811523,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.7788000106811523,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.21119999885559082,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0034000000450760126,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/visitor-satisfaction","display_name":"visitor satisfaction","score":0.824999988079071},{"id":"https://openalex.org/keywords/museum-visitors","display_name":"museum visitors","score":0.7020000219345093},{"id":"https://openalex.org/keywords/national-origin","display_name":"national origin","score":0.902999997138977},{"id":"https://openalex.org/keywords/visitor-motivation","display_name":"visitor motivation","score":0.7170000076293945},{"id":"https://openalex.org/keywords/showroom","display_name":"showroom","score":0.7120000123977661},{"id":"https://openalex.org/keywords/museum-services","display_name":"museum services","score":0.9700000286102295},{"id":"https://openalex.org/keywords/museum-marketing","display_name":"museum marketing","score":0.8299999833106995},{"id":"https://openalex.org/keywords/museum-experience","display_name":"museum visitor experience","score":0.6859999895095825}],"concepts":[{"id":"https://openalex.org/C48947383","wikidata":"https://www.wikidata.org/wiki/Q830719","display_name":"Visitor pattern","level":2,"score":0.9398559331893921},{"id":"https://openalex.org/C122980154","wikidata":"https://www.wikidata.org/wiki/Q205555","display_name":"Feeling","level":2,"score":0.748551070690155},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.6935426592826843},{"id":"https://openalex.org/C198531522","wikidata":"https://www.wikidata.org/wiki/Q485146","display_name":"Sample (material)","level":2,"score":0.529544472694397},{"id":"https://openalex.org/C26760741","wikidata":"https://www.wikidata.org/wiki/Q160402","display_name":"Perception","level":2,"score":0.5161474943161011},{"id":"https://openalex.org/C87227347","wikidata":"https://www.wikidata.org/wiki/Q7100713","display_name":"Ordered logit","level":2,"score":0.4906655550003052},{"id":"https://openalex.org/C182306322","wikidata":"https://www.wikidata.org/wiki/Q1779371","display_name":"Order (exchange)","level":2,"score":0.4613625407218933},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.44128501415252686},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.43432071805000305},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.42914268374443054},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.41497549414634705},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.29208904504776},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.19719234108924866},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.08094960451126099},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0},{"id":"https://openalex.org/C43617362","wikidata":"https://www.wikidata.org/wiki/Q170050","display_name":"Chromatography","level":1,"score":0.0},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.0},{"id":"https://openalex.org/C185592680","wikidata":"https://www.wikidata.org/wiki/Q2329","display_name":"Chemistry","level":0,"score":0.0},{"id":"https://openalex.org/C169760540","wikidata":"https://www.wikidata.org/wiki/Q207011","display_name":"Neuroscience","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C119857082","wikidata":"https://www.wikidata.org/wiki/Q2539","display_name":"Machine learning","level":1,"score":0.0}],"mesh":[],"locations_count":7,"locations":[{"id":"pmh:oai:eprints.bournemouth.ac.uk:23301","doi":null,"is_oa":true,"landing_page_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","pdf_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},{"id":"mag:2945459770","doi":null,"is_oa":false,"landing_page_url":"https://ideas.repec.org/p/bzn/wpaper/bemps02.html","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},{"id":"mag:3124549528","doi":null,"is_oa":false,"landing_page_url":"https://EconPapers.repec.org/RePEc:bzn:wpaper:bemps02","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"RePEc: Research Papers in Economics","raw_type":null},{"id":"pmh:oai:RePEc:bzn:wpaper:bemps02","doi":null,"is_oa":false,"landing_page_url":"https://hrcak.srce.hr/106866?lang=en","pdf_url":null,"source":{"id":"https://openalex.org/S4306401271","display_name":"RePEc: Research Papers in Economics","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I77793887","host_organization_name":"Federal Reserve Bank of St. Louis","host_organization_lineage":["https://openalex.org/I77793887"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"preprint"},{"id":"pmh:oai:unibz.it:11235257310001241","doi":null,"is_oa":false,"landing_page_url":"http://www.scopus.com/inward/record.url?partnerID=yv4JPVwI&amp;eid=2-s2.0-84882443530&amp;md5=c440206354defd712204e9d45249c441","pdf_url":null,"source":{"id":"https://openalex.org/S4210197018","display_name":"Open Research (University of Surrey)","issn_l":"2688-268X","issn":["2688-268X","2688-3988"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-c","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"text"},{"id":"pmh:oai:unibz.it:11235283340001241","doi":null,"is_oa":false,"landing_page_url":"https://ideas.repec.org/p/bzn/wpaper/bemps02.html","pdf_url":null,"source":{"id":"https://openalex.org/S4210197018","display_name":"Open Research (University of Surrey)","issn_l":"2688-268X","issn":["2688-268X","2688-3988"],"is_oa":false,"is_in_doaj":true,"is_core":true,"listed_in":["cwts-core","doaj","dongbi-c","poland-20","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Working Paper"},{"id":"mag:1547541801","doi":null,"is_oa":false,"landing_page_url":"http://eprints.bournemouth.ac.uk/23301/","pdf_url":null,"source":{"id":"https://openalex.org/S131634575","display_name":"Tourism","issn_l":"1332-7461","issn":["1332-7461","1849-1545"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","ddh","jufo-1","norway-1","poland-40","russia-white-list-2","vabb-shw"],"host_organization":"https://openalex.org/I4210155267","host_organization_name":"Institute for Tourism","host_organization_lineage":["https://openalex.org/I4210155267"],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Tourism: An international Interdisciplinary Journal","raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.bournemouth.ac.uk:23301","doi":null,"is_oa":true,"landing_page_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","pdf_url":"http://eprints.bournemouth.ac.uk/23301/1/2013Tourism_BridaDisegnaVachkova.pdf","source":{"id":"https://openalex.org/S4306400187","display_name":"Bournemouth University Research Online (Bournemouth University)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I9300472","host_organization_name":"Bournemouth University","host_organization_lineage":["https://openalex.org/I9300472"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320328864","display_name":"Provincia autonoma di Bolzano - Alto Adige","ror":"https://ror.org/00b61dk18"}],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1547541801.pdf","grobid_xml":"https://content.openalex.org/works/W1547541801.grobid-xml"},"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W6987958398","https://openalex.org/W2002862671","https://openalex.org/W1995484291","https://openalex.org/W333698622","https://openalex.org/W1130923361","https://openalex.org/W7036162272","https://openalex.org/W3184945106","https://openalex.org/W3013873228","https://openalex.org/W1923643163","https://openalex.org/W2992383648"],"abstract_inverted_index":{"Trying":[0],"to":[1,28,37,59,83,122,144,150,161],"understand":[2],"what":[3],"comprises":[4],"and":[5,47,100,105,130,136,147,177],"influences":[6],"visitor":[7],"satisfaction":[8,34,96,119],"is":[9,27,51],"one":[10],"of":[11,16,24,65,70,87,97,111,126],"the":[12,19,38,63,66,85,94,98,101,109,117,123,141,163],"most":[13],"relevant":[14],"areas":[15],"research":[17,50],"for":[18],"tourism":[20],"sector.":[21],"The":[22,49,113],"aim":[23],"this":[25,154],"study":[26],"analyse":[29],"which":[30,90],"factors":[31],"influence":[32,92],"overall":[33,95,118,151],"with":[35,40],"visitors":[36,64,107],"museum,":[39],"particular":[41],"interest":[42],"in":[43,73,81,108,171,175],"national":[44,124],"origin,":[45],"feelings,":[46],"motivations.":[48,131],"based":[52],"on":[53],"1,038":[54],"questionnaires":[55],"collected":[56],"from":[57],"June":[58],"December":[60],"2011":[61],"among":[62],"South":[67],"Tyrol":[68],"Museum":[69],"Archaeology":[71],"(\u00d6TZI)":[72],"Bolzano,":[74],"Northern":[75],"Italy.":[76],"Logit":[77],"models":[78],"were":[79],"used":[80],"order":[82],"estimate":[84],"set":[86],"independent":[88],"variables":[89],"significantly":[91,148],"both":[93],"sample":[99],"differences":[102],"between":[103],"Italian":[104],"foreign":[106],"perception":[110],"satisfaction.":[112,152],"results":[114],"suggested":[115],"that":[116],"was":[120],"related":[121,149],"origin":[125],"respondents,":[127],"their":[128,172],"feelings":[129],"Furthermore,":[132],"opinion":[133],"about":[134],"showrooms":[135],"other":[137],"services":[138],"received":[139],"during":[140],"visit":[142],"appears":[143],"be":[145],"positively":[146],"From":[153],"knowledge,":[155],"museum":[156,165,169],"managers":[157],"are":[158,168],"more":[159],"equipped":[160],"offer":[162],"optimal":[164],"experience,":[166],"as":[167],"marketers":[170],"advertisement":[173],"campaigns":[174],"Italy":[176],"abroad.":[178]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2021,"cited_by_count":2},{"year":2020,"cited_by_count":1},{"year":2019,"cited_by_count":2}],"updated_date":"2026-10-31T12:09:11.096373","created_date":"2016-06-24T00:00:00"}
