{"id":"https://openalex.org/W1538726210","doi":"https://doi.org/10.1108/14635770610676308","title":"Tourism services quality (TourServQual) in Egypt","display_name":"Tourism services quality (TourServQual) in Egypt","publication_year":2006,"publication_date":"2006-07-01","ids":{"openalex":"https://openalex.org/W1538726210","doi":"https://doi.org/10.1108/14635770610676308","mag":"1538726210"},"language":"en","primary_location":{"id":"doi:10.1108/14635770610676308","doi":"https://doi.org/10.1108/14635770610676308","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14635770610676308","pdf_url":null,"source":{"id":"https://openalex.org/S20489460","display_name":"Benchmarking An International Journal","issn_l":"1463-5771","issn":["1463-5771","1758-4094"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Benchmarking: An International Journal","raw_type":"journal-article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5029823578","display_name":"Mohammed I. Eraqi","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I145487455","display_name":"Cairo University","ror":"https://ror.org/03q21mh05","country_code":"EG","type":"education","lineage":["https://openalex.org/I145487455"]}],"countries":["EG"],"is_corresponding":true,"raw_author_name":"Mohammed I. Eraqi","raw_affiliation_strings":["Tourism Studies Department, Faculty of Tourism & Hotels, Cairo University, Egypt"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Tourism Studies Department, Faculty of Tourism & Hotels, Cairo University, Egypt","institution_ids":["https://openalex.org/I145487455"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5029823578"],"corresponding_institution_ids":["https://openalex.org/I145487455"],"apc_list":null,"apc_paid":null,"fwci":30.4809,"has_fulltext":false,"cited_by_count":119,"citation_normalized_percentile":{"value":0.99280035,"is_in_top_1_percent":true,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":99},"biblio":{"volume":"13","issue":"4","first_page":"469","last_page":"492"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.8964999914169312,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.8964999914169312,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.09719999879598618,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12905","display_name":"Management Systems and Quality Improvement","score":0.000699999975040555,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/tourism-service-quality","display_name":"tourism service quality","score":0.9700000286102295},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.8169999718666077},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.7760000228881836},{"id":"https://openalex.org/keywords/tourist-satisfaction","display_name":"tourist satisfaction","score":0.8679999709129333},{"id":"https://openalex.org/keywords/total-quality-management","display_name":"total quality management","score":0.9290000200271606},{"id":"https://openalex.org/keywords/creativity-and-innovation","display_name":"creativity and innovation","score":0.4869999885559082},{"id":"https://openalex.org/keywords/egyptian-tourism","display_name":"Egyptian tourism","score":0.5199999809265137},{"id":"https://openalex.org/keywords/safety-and-security","display_name":"safety and security","score":0.6060000061988831}],"concepts":[{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.7914574146270752},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7460938096046448},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.7207362055778503},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6388447284698486},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.6189167499542236},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4536828100681305},{"id":"https://openalex.org/C43214815","wikidata":"https://www.wikidata.org/wiki/Q7310987","display_name":"Reliability (semiconductor)","level":3,"score":0.45133501291275024},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.13948854804039001},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.13526105880737305},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C62520636","wikidata":"https://www.wikidata.org/wiki/Q944","display_name":"Quantum mechanics","level":1,"score":0.0},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.0},{"id":"https://openalex.org/C163258240","wikidata":"https://www.wikidata.org/wiki/Q25342","display_name":"Power (physics)","level":2,"score":0.0},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1108/14635770610676308","doi":"https://doi.org/10.1108/14635770610676308","is_oa":false,"landing_page_url":"https://doi.org/10.1108/14635770610676308","pdf_url":null,"source":{"id":"https://openalex.org/S20489460","display_name":"Benchmarking An International Journal","issn_l":"1463-5771","issn":["1463-5771","1758-4094"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","anvur-scientific","cwts-core","fnege-4","jufo-1","norway-1","poland-70","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310319811","host_organization_name":"Emerald Publishing Limited","host_organization_lineage":["https://openalex.org/P4310319811"],"host_organization_lineage_names":["Emerald Publishing Limited"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Benchmarking: An International Journal","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[{"id":"https://openalex.org/study-designs/observational-study","display_name":"Observational Study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":25,"referenced_works":["https://openalex.org/W137024736","https://openalex.org/W565455913","https://openalex.org/W635554107","https://openalex.org/W1970687413","https://openalex.org/W1987346479","https://openalex.org/W2023545300","https://openalex.org/W2023880978","https://openalex.org/W2026368098","https://openalex.org/W2028809046","https://openalex.org/W2031606923","https://openalex.org/W2047080254","https://openalex.org/W2052185758","https://openalex.org/W2057987433","https://openalex.org/W2070085064","https://openalex.org/W2082262285","https://openalex.org/W2141471294","https://openalex.org/W2188456710","https://openalex.org/W2626239712","https://openalex.org/W2799071688","https://openalex.org/W2800296843","https://openalex.org/W2889332206","https://openalex.org/W2992890627","https://openalex.org/W4250126766","https://openalex.org/W4396506871","https://openalex.org/W6664916619"],"related_works":["https://openalex.org/W4399288227","https://openalex.org/W3134138443","https://openalex.org/W7100134251","https://openalex.org/W7098996907","https://openalex.org/W2159225642","https://openalex.org/W7095432516","https://openalex.org/W4200601764","https://openalex.org/W2024203263","https://openalex.org/W2166419569","https://openalex.org/W2593158021"],"abstract_inverted_index":{"Purpose":[0],"This":[1,298],"research":[2,44,100,201,226,243],"paper":[3,101,200,299],"aims":[4],"is":[5,28,158,192,207],"to":[6,12,19,23,75,87,118,143,164,233,316,323],"evaluate":[7],"the":[8,21,55,77,80,85,89,129,134,150,153,169,182,204,211,220,225,229,234,239,242,249,256,287,325],"customer's":[9],"views":[10],"related":[11,117],"tourism":[13,25,62,112,119,121,290,307,317],"quality":[14,59,63,103,175,272,288,309],"in":[15,54,124,149,292,295,321],"Egypt.":[16,296],"It":[17,281,311],"attempts":[18],"measure":[20,76,88,279],"extent":[22],"which":[24,197],"business":[26,122],"environment":[27,123],"creative":[29,145],"and":[30,61,84,146,148,180,186,228,275,319,329],"innovative":[31],"as":[32,107,168],"necessary":[33],"conditions":[34,171],"for":[35,110,140,162,261,285,306],"internal":[36,81,130,173],"customer":[37,82,91,131,155],"satisfaction.":[38],"Design/methodology/approach":[39],"The":[40,65,95],"objectives":[41],"of":[42,52,57,79,98,136,152,184,195,213,222,224,241,252,268,289,327],"this":[43,99,199],"have":[45,68],"been":[46,69],"achieved":[47],"through":[48,71],"reviewing":[49],"a":[50,108,137,160,193,313],"number":[51,194],"literatures":[53],"fields":[56],"services":[58,291,308,335],"management":[60,273],"measurements.":[64],"paper's":[66],"outcomes":[67],"obtained":[70],"two":[72],"surveys,":[73],"one":[74],"satisfaction":[78,92,132,156],"(employees)":[83],"second":[86],"external":[90,154],"(tourists).":[93],"Findings":[94],"main":[96],"conclusions":[97],"are:":[102,203],"can":[104,278,332],"be":[105,144,165],"considered":[106],"philosophy":[109],"guiding":[111],"organization/destination":[113],"when":[114],"taking":[115],"decisions":[116],"services;":[120],"Egypt":[125,322],"does":[126],"not":[127],"support":[128],"because":[133,245],"absence":[135],"suitable":[138],"system":[139],"encouraging":[141],"people":[142,178],"innovative;":[147],"area":[151],"there":[157],"still":[159],"need":[161],"things":[163],"done":[166],"such":[167],"environmental":[170],"improvements,":[172],"transport":[174],"enhancement,":[176],"increasing":[177],"awareness,":[179],"improving":[181,286],"level":[183,221],"safety":[185],"security":[187],"conditions.":[188],"Research":[189],"limitations/implications":[190],"There":[191],"limitations":[196],"faced":[198],"they":[202,246,258,331],"sample":[205],"size":[206,212],"small,":[208],"compared":[209],"with":[210],"total":[214,271,293],"population,":[215],"that":[216,303],"was":[217,236],"reflected":[218,237],"on":[219,238],"reliability":[223],"results;":[227],"limited":[230],"time":[231,251,257],"allowed":[232],"respondents":[235],"validity":[240],"outcomes,":[244],"interviewed":[247],"at":[248],"last":[250],"their":[253,334],"journey":[254],"by":[255],"are":[259,304],"ready":[260],"departure.":[262],"Practical":[263],"implications":[264],"A":[265],"useful":[266,301],"source":[267],"information":[269,302],"about":[270],"(TQM)":[274],"how":[276,330],"practitioners":[277],"it.":[280],"provides":[282,300],"wide":[283],"guidelines":[284],"manner":[294],"Originality/value":[297],"needed":[305],"improvement.":[310],"offers":[312],"practical":[314],"help":[315],"planners":[318],"marketers":[320],"understand":[324],"concept":[326],"TQM":[328],"improve":[333],"continually.":[336]},"counts_by_year":[{"year":2026,"cited_by_count":3},{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":8},{"year":2018,"cited_by_count":11},{"year":2017,"cited_by_count":10},{"year":2016,"cited_by_count":4},{"year":2015,"cited_by_count":9},{"year":2014,"cited_by_count":12},{"year":2013,"cited_by_count":5},{"year":2012,"cited_by_count":7}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}