{"id":"https://openalex.org/W1537998793","doi":"https://doi.org/10.1002/mar.20604","title":"Third Party Customers Infecting Other Customers for Better or for Worse","display_name":"Third Party Customers Infecting Other Customers for Better or for Worse","publication_year":2013,"publication_date":"2013-02-05","ids":{"openalex":"https://openalex.org/W1537998793","doi":"https://doi.org/10.1002/mar.20604","mag":"1537998793"},"language":"en","primary_location":{"id":"doi:10.1002/mar.20604","doi":"https://doi.org/10.1002/mar.20604","is_oa":false,"landing_page_url":"https://doi.org/10.1002/mar.20604","pdf_url":null,"source":{"id":"https://openalex.org/S102896891","display_name":"Psychology and Marketing","issn_l":"0742-6046","issn":["0742-6046","1520-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Psychology & Marketing","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5033663105","display_name":"Alastair G. Tombs","orcid":"https://orcid.org/0000-0001-5730-3297","observed_orcids":["https://orcid.org/0000-0001-5730-3297"]},"institutions":[{"id":"https://openalex.org/I165143802","display_name":"The University of Queensland","ror":"https://ror.org/00rqy9422","country_code":"AU","type":"education","lineage":["https://openalex.org/I165143802"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Alastair G. Tombs","raw_affiliation_strings":["The University of Queensland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The University of Queensland","institution_ids":["https://openalex.org/I165143802"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5072354759","display_name":"Janet R. McColl\u2010Kennedy","orcid":"https://orcid.org/0000-0003-1536-1194","observed_orcids":["https://orcid.org/0000-0003-1536-1194"]},"institutions":[{"id":"https://openalex.org/I165143802","display_name":"The University of Queensland","ror":"https://ror.org/00rqy9422","country_code":"AU","type":"education","lineage":["https://openalex.org/I165143802"]}],"countries":["AU"],"is_corresponding":false,"raw_author_name":"Janet R. McColl\u2010Kennedy","raw_affiliation_strings":["The University of Queensland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"The University of Queensland","institution_ids":["https://openalex.org/I165143802"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5033663105"],"corresponding_institution_ids":["https://openalex.org/I165143802"],"apc_list":{"value":3800,"currency":"USD","value_usd":3800},"apc_paid":null,"fwci":10.876,"has_fulltext":false,"cited_by_count":50,"citation_normalized_percentile":{"value":0.97482082,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"30","issue":"3","first_page":"277","last_page":"292"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.8920999765396118,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11536","display_name":"Consumer Retail Behavior Studies","score":0.8920999765396118,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.058800000697374344,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12284","display_name":"Emotional Labor in Professions","score":0.032999999821186066,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/emotional-contagion","display_name":"emotional contagion","score":0.7630000114440918},{"id":"https://openalex.org/keywords/consumer-emotions","display_name":"consumer emotions","score":0.7990000247955322},{"id":"https://openalex.org/keywords/repurchase-intention","display_name":"repurchase intention","score":0.949999988079071},{"id":"https://openalex.org/keywords/service-environment","display_name":"service environment","score":0.765999972820282},{"id":"https://openalex.org/keywords/affective-states","display_name":"affective states","score":0.6420000195503235}],"concepts":[{"id":"https://openalex.org/C2983583741","wikidata":"https://www.wikidata.org/wiki/Q16785388","display_name":"Third party","level":2,"score":0.6811342239379883},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5505084991455078},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.5318942070007324},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.5291963815689087},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5223237872123718},{"id":"https://openalex.org/C3020014160","wikidata":"https://www.wikidata.org/wiki/Q6987190","display_name":"Negative emotion","level":2,"score":0.49770572781562805},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.43704646825790405},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.2677929997444153},{"id":"https://openalex.org/C108827166","wikidata":"https://www.wikidata.org/wiki/Q175975","display_name":"Internet privacy","level":1,"score":0.12633353471755981},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.06880363821983337}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1002/mar.20604","doi":"https://doi.org/10.1002/mar.20604","is_oa":false,"landing_page_url":"https://doi.org/10.1002/mar.20604","pdf_url":null,"source":{"id":"https://openalex.org/S102896891","display_name":"Psychology and Marketing","issn_l":"0742-6046","issn":["0742-6046","1520-6793"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a","anvur-class-a","anvur-scientific","cwts-core","erih-plus","fnege-2","jufo-1","norway-1","poland-100","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310320595","host_organization_name":"Wiley","host_organization_lineage":["https://openalex.org/P4310320595"],"host_organization_lineage_names":["Wiley"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Psychology & Marketing","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":77,"referenced_works":["https://openalex.org/W114379268","https://openalex.org/W578166409","https://openalex.org/W1536255406","https://openalex.org/W1572121282","https://openalex.org/W1594858573","https://openalex.org/W1607573915","https://openalex.org/W1777859530","https://openalex.org/W1919026880","https://openalex.org/W1966005048","https://openalex.org/W1966026240","https://openalex.org/W1970324720","https://openalex.org/W1976794253","https://openalex.org/W1977134489","https://openalex.org/W1978258695","https://openalex.org/W1982513138","https://openalex.org/W1983415385","https://openalex.org/W1990363367","https://openalex.org/W1991885326","https://openalex.org/W1999625179","https://openalex.org/W2009260120","https://openalex.org/W2011331607","https://openalex.org/W2014063552","https://openalex.org/W2014723826","https://openalex.org/W2025597167","https://openalex.org/W2030828723","https://openalex.org/W2036652334","https://openalex.org/W2036862235","https://openalex.org/W2037511097","https://openalex.org/W2039619242","https://openalex.org/W2045476978","https://openalex.org/W2045507107","https://openalex.org/W2054904318","https://openalex.org/W2054921805","https://openalex.org/W2056144694","https://openalex.org/W2056932995","https://openalex.org/W2057345464","https://openalex.org/W2058161069","https://openalex.org/W2059359842","https://openalex.org/W2061703741","https://openalex.org/W2062660336","https://openalex.org/W2063386812","https://openalex.org/W2067369167","https://openalex.org/W2072347397","https://openalex.org/W2073506374","https://openalex.org/W2087752811","https://openalex.org/W2087810295","https://openalex.org/W2093107196","https://openalex.org/W2094120891","https://openalex.org/W2097357438","https://openalex.org/W2100014901","https://openalex.org/W2105527445","https://openalex.org/W2109026250","https://openalex.org/W2117381845","https://openalex.org/W2119768195","https://openalex.org/W2120744077","https://openalex.org/W2124088225","https://openalex.org/W2132718349","https://openalex.org/W2134175171","https://openalex.org/W2134591614","https://openalex.org/W2138291225","https://openalex.org/W2139227341","https://openalex.org/W2149142441","https://openalex.org/W2151141708","https://openalex.org/W2151167663","https://openalex.org/W2154669391","https://openalex.org/W2156807512","https://openalex.org/W2160582385","https://openalex.org/W2175873029","https://openalex.org/W2294915672","https://openalex.org/W2397672628","https://openalex.org/W2726871832","https://openalex.org/W2993675133","https://openalex.org/W3025702560","https://openalex.org/W3124518256","https://openalex.org/W3216127867","https://openalex.org/W4243251983","https://openalex.org/W7034011478"],"related_works":["https://openalex.org/W113690321","https://openalex.org/W3190770247","https://openalex.org/W7098512493","https://openalex.org/W2153263520","https://openalex.org/W2907653344","https://openalex.org/W2806765169","https://openalex.org/W2583621819","https://openalex.org/W3185195787","https://openalex.org/W2040057432","https://openalex.org/W2913892783"],"abstract_inverted_index":{"ABSTRACT":[0],"In":[1],"this":[2],"article":[3],"the":[4,7,42,78,89,92,96,101,115,130,137,141,150],"effect":[5],"of":[6,10,44,51,91,98,104,118,145,152],"displayed":[8,49,102,116],"emotions":[9,50,60,103,117,146],"third":[11,52,105,119],"party":[12,53,106,120],"customers":[13,18,54,111,121,147],"and":[14,47,55,61,95,143,149,158],"purchase":[15,56,138],"occasion":[16,57,139],"on":[17,58,82],"are":[19,36,112,160],"examined,":[20],"even":[21,122],"when":[22,64,123],"there":[23,65,124],"is":[24,66,125,133],"no":[25,67,126],"direct":[26,68,127],"interaction":[27,69,128],"between":[28,70,88,129],"customers.":[29,71,107,131],"Three":[30],"independent":[31],"studies,":[32],"including":[33],"two":[34],"experiments":[35],"employed.":[37],"The":[38,72],"first":[39],"experiment":[40,74],"examines":[41],"effects":[43,90],"both":[45],"positive":[46],"negative":[48],"customer":[59],"repurchase":[62],"intentions,":[63],"second":[73],"captures":[75],"changes":[76],"in":[77],"customers\u2019":[79],"affective":[80],"state":[81],"a":[83],"moment\u2010by\u2010moment":[84],"basis":[85],"enabling":[86],"differentiation":[87],"service":[93],"environment":[94],"intervention":[97],"exposure":[99],"to":[100],"Results":[108],"show":[109],"that":[110,136],"\u201cinfected\u201d":[113],"by":[114],"It":[132],"also":[134],"demonstrated":[135],"affects":[140],"type":[142],"intensity":[144],"experience":[148],"likelihood":[151],"repurchase.":[153],"Implications":[154],"for":[155],"scholarly":[156],"research":[157],"retailers":[159],"discussed.":[161]},"counts_by_year":[{"year":2025,"cited_by_count":4},{"year":2024,"cited_by_count":6},{"year":2023,"cited_by_count":7},{"year":2022,"cited_by_count":1},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":6},{"year":2019,"cited_by_count":6},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":3},{"year":2016,"cited_by_count":5},{"year":2015,"cited_by_count":3},{"year":2014,"cited_by_count":3}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}