{"id":"https://openalex.org/W1517976985","doi":null,"title":"Happiness, psychological capital and organisational citizenship behaviour of employees in a financial institution in Durban, South Africa.","display_name":"Happiness, psychological capital and organisational citizenship behaviour of employees in a financial institution in Durban, South Africa.","publication_year":2012,"publication_date":"2012-01-01","ids":{"openalex":"https://openalex.org/W1517976985","mag":"1517976985"},"language":"en","primary_location":{"id":"pmh:oai:researchspace.ukzn.ac.za:10413/9379","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10413/9379","pdf_url":"https://researchspace.ukzn.ac.za/bitstream/10413/9379/1/Pillay_Kreshona_2012.pdf","source":{"id":"https://openalex.org/S4306402416","display_name":"ResearchSpace (University of KwaZulu-Natal)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I95023434","host_organization_name":"University of KwaZulu-Natal","host_organization_lineage":["https://openalex.org/I95023434"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"volume":null,"type":"dissertation","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://researchspace.ukzn.ac.za/bitstream/10413/9379/1/Pillay_Kreshona_2012.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5031528615","display_name":"Kreshona. Pillay","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Kreshona. Pillay","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5031528615"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":null,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":null,"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9916999936103821,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10475","display_name":"Psychological Well-being and Life Satisfaction","score":0.007699999958276749,"subfield":{"id":"https://openalex.org/subfields/3207","display_name":"Social Psychology"},"field":{"id":"https://openalex.org/fields/32","display_name":"Psychology"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/happiness","display_name":"happiness","score":0.8519999980926514},{"id":"https://openalex.org/keywords/psychological-capital","display_name":"psychological capital","score":0.9760000109672546},{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"organizational citizenship behavior","score":0.9950000047683716},{"id":"https://openalex.org/keywords/financial-institution-employees","display_name":"financial institution employees","score":0.8349999785423279},{"id":"https://openalex.org/keywords/positive-psychology","display_name":"positive psychology","score":0.7649999856948853},{"id":"https://openalex.org/keywords/life-satisfaction","display_name":"life satisfaction","score":0.9010000228881836},{"id":"https://openalex.org/keywords/hope","display_name":"hope","score":0.6069999933242798},{"id":"https://openalex.org/keywords/optimism","display_name":"optimism","score":0.902999997138977},{"id":"https://openalex.org/keywords/civic-virtue","display_name":"civic virtue","score":0.8360000252723694},{"id":"https://openalex.org/keywords/altruism","display_name":"altruism","score":0.9290000200271606},{"id":"https://openalex.org/keywords/sportsmanship","display_name":"sportsmanship","score":0.5920000076293945},{"id":"https://openalex.org/keywords/courtesy","display_name":"courtesy","score":0.5820000171661377},{"id":"https://openalex.org/keywords/moderating-effect","display_name":"moderating effect","score":0.8199999928474426},{"id":"https://openalex.org/keywords/employee-well-being","display_name":"employee well-being","score":0.7850000262260437},{"id":"https://openalex.org/keywords/durban","display_name":"Durban","score":0.9570000171661377},{"id":"https://openalex.org/keywords/south-africa","display_name":"South Africa","score":0.3790000081062317}],"concepts":[{"id":"https://openalex.org/C2780781376","wikidata":"https://www.wikidata.org/wiki/Q42138","display_name":"Citizenship","level":3,"score":0.7703888416290283},{"id":"https://openalex.org/C2780510313","wikidata":"https://www.wikidata.org/wiki/Q178706","display_name":"Institution","level":2,"score":0.6938486695289612},{"id":"https://openalex.org/C83646750","wikidata":"https://www.wikidata.org/wiki/Q193893","display_name":"Capital (architecture)","level":2,"score":0.6332281827926636},{"id":"https://openalex.org/C2778999518","wikidata":"https://www.wikidata.org/wiki/Q8","display_name":"Happiness","level":2,"score":0.5782318711280823},{"id":"https://openalex.org/C2779601481","wikidata":"https://www.wikidata.org/wiki/Q650241","display_name":"Financial institution","level":2,"score":0.5511016845703125},{"id":"https://openalex.org/C2779077761","wikidata":"https://www.wikidata.org/wiki/Q2906002","display_name":"Positive psychological capital","level":2,"score":0.5016031265258789},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.43788594007492065},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32941555976867676},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.32771915197372437},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.27918052673339844},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.25409483909606934},{"id":"https://openalex.org/C205649164","wikidata":"https://www.wikidata.org/wiki/Q1071","display_name":"Geography","level":0,"score":0.17837467789649963},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.06920599937438965},{"id":"https://openalex.org/C166957645","wikidata":"https://www.wikidata.org/wiki/Q23498","display_name":"Archaeology","level":1,"score":0.0},{"id":"https://openalex.org/C94625758","wikidata":"https://www.wikidata.org/wiki/Q7163","display_name":"Politics","level":2,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:researchspace.ukzn.ac.za:10413/9379","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10413/9379","pdf_url":"https://researchspace.ukzn.ac.za/bitstream/10413/9379/1/Pillay_Kreshona_2012.pdf","source":{"id":"https://openalex.org/S4306402416","display_name":"ResearchSpace (University of KwaZulu-Natal)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I95023434","host_organization_name":"University of KwaZulu-Natal","host_organization_lineage":["https://openalex.org/I95023434"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},{"id":"mag:1517976985","doi":null,"is_oa":false,"landing_page_url":"https://researchspace.ukzn.ac.za/bitstream/10413/9379/1/Pillay_Kreshona_2012.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:researchspace.ukzn.ac.za:10413/9379","doi":null,"is_oa":true,"landing_page_url":"http://hdl.handle.net/10413/9379","pdf_url":"https://researchspace.ukzn.ac.za/bitstream/10413/9379/1/Pillay_Kreshona_2012.pdf","source":{"id":"https://openalex.org/S4306402416","display_name":"ResearchSpace (University of KwaZulu-Natal)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I95023434","host_organization_name":"University of KwaZulu-Natal","host_organization_lineage":["https://openalex.org/I95023434"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"","raw_type":"Thesis"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":0.7257999777793884,"id":"https://metadata.un.org/sdg/8"},{"display_name":"Good health and well-being","score":0.46810001134872437,"id":"https://metadata.un.org/sdg/3"}],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[{"id":"https://openalex.org/F4320320671","display_name":"National Research Foundation","ror":"https://ror.org/05s0g1g46"}],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1517976985.pdf","grobid_xml":"https://content.openalex.org/works/W1517976985.grobid-xml"},"referenced_works_count":91,"referenced_works":["https://openalex.org/W46126924","https://openalex.org/W102262431","https://openalex.org/W216214477","https://openalex.org/W586621870","https://openalex.org/W620318637","https://openalex.org/W622059714","https://openalex.org/W1484864026","https://openalex.org/W1493764758","https://openalex.org/W1505101751","https://openalex.org/W1514687732","https://openalex.org/W1557998370","https://openalex.org/W1573234480","https://openalex.org/W1573988423","https://openalex.org/W1605345838","https://openalex.org/W1607332812","https://openalex.org/W1665332082","https://openalex.org/W1670606950","https://openalex.org/W1740027839","https://openalex.org/W1746951143","https://openalex.org/W1820801730","https://openalex.org/W1821066201","https://openalex.org/W1902610065","https://openalex.org/W1968542549","https://openalex.org/W1968689002","https://openalex.org/W1971440513","https://openalex.org/W1976564100","https://openalex.org/W1986166583","https://openalex.org/W1991626747","https://openalex.org/W1992988709","https://openalex.org/W1996382757","https://openalex.org/W2002217894","https://openalex.org/W2002791514","https://openalex.org/W2006873532","https://openalex.org/W2007445014","https://openalex.org/W2014663290","https://openalex.org/W2014995967","https://openalex.org/W2023629373","https://openalex.org/W2024990333","https://openalex.org/W2033876580","https://openalex.org/W2034300001","https://openalex.org/W2040005807","https://openalex.org/W2053133047","https://openalex.org/W2056749799","https://openalex.org/W2058537982","https://openalex.org/W2070808447","https://openalex.org/W2076077424","https://openalex.org/W2076924070","https://openalex.org/W2078921008","https://openalex.org/W2082038576","https://openalex.org/W2082204671","https://openalex.org/W2084363324","https://openalex.org/W2086014063","https://openalex.org/W2091619764","https://openalex.org/W2095160362","https://openalex.org/W2102003000","https://openalex.org/W2115188906","https://openalex.org/W2116720807","https://openalex.org/W2119000380","https://openalex.org/W2122517769","https://openalex.org/W2127259621","https://openalex.org/W2129065994","https://openalex.org/W2129239199","https://openalex.org/W2129380006","https://openalex.org/W2129541416","https://openalex.org/W2133724838","https://openalex.org/W2134419850","https://openalex.org/W2136247301","https://openalex.org/W2138490691","https://openalex.org/W2140173604","https://openalex.org/W2140205964","https://openalex.org/W2140245389","https://openalex.org/W2141735701","https://openalex.org/W2147623696","https://openalex.org/W2148258171","https://openalex.org/W2148645150","https://openalex.org/W2158166962","https://openalex.org/W2164976997","https://openalex.org/W2167994363","https://openalex.org/W2170246810","https://openalex.org/W2186294101","https://openalex.org/W2475692488","https://openalex.org/W2477470790","https://openalex.org/W2477482247","https://openalex.org/W2499801581","https://openalex.org/W2520736227","https://openalex.org/W2583181230","https://openalex.org/W2902294776","https://openalex.org/W2949392115","https://openalex.org/W3124281538","https://openalex.org/W3126140319","https://openalex.org/W4243559503"],"related_works":["https://openalex.org/W2892961228","https://openalex.org/W4404497189","https://openalex.org/W7125945133","https://openalex.org/W1586563589","https://openalex.org/W7217038032","https://openalex.org/W2118550732","https://openalex.org/W4224234818","https://openalex.org/W2562941345","https://openalex.org/W7092368046","https://openalex.org/W4389938742"],"abstract_inverted_index":{"The":[0,114,161,180,390,410,570],"work":[1,10,449],"environment":[2],"in":[3,25,63,111,127,158,176,185,321,376,404,421,441,478,482,528],"financial":[4,112,174,323,405,423,480],"institutions":[5,406],"where":[6],"deadlines,":[7],"budgets,":[8],"routine":[9],"and":[11,47,73,107,125,150,226,244,255,271,274,281,326,362,379,388,407,431,497,517,532,551,577,587,593],"performance":[12],"issues":[13],"are":[14],"common":[15],"can":[16,395,508,572],"compromise":[17],"most":[18],"people\u2019s":[19],"sense":[20],"of":[21,59,123,134,166,206,219,236,316,338,347,364,392,439,459,474,491,500,515,554,561],"happiness.":[22,460,594],"Therefore":[23,553],"happiness":[24,72,124,149,249,289,306,311,317,361,375,428,440,465,475,496,527],"the":[26,60,66,120,131,140,146,159,186,193,195,203,208,216,221,227,237,252,266,275,300,319,322,327,339,344,358,365,377,393,443,462,498,504,529,559],"workplace":[27,378],"rarely":[28],"manifests":[29],"without":[30],"significant":[31,246,285,295,415],"effort":[32],"from":[33,172],"employees.":[34],"Successful":[35],"organisations":[36,510,520,579],"need":[37],"employees":[38,110,171,320,408,420,477,494,502,516,562],"that":[39,240,288,305,352,419,583],"will":[40],"do":[41],"more":[42,436,471],"than":[43],"their":[44],"job":[45],"requirements":[46],"go":[48],"beyond":[49],"expectations":[50],"i.e.":[51],"perform":[52],"organisational":[53,89,383,541,549],"citizenship":[54],"behaviours":[55],"(OCB).":[56],"In":[57,342],"light":[58],"increasing":[61],"interest":[62],"positive":[64,83,88,272,354,540],"psychology":[65],"study":[67,95,115,238,371,394,411],"aimed":[68,97],"to":[69,77,80,86,98,118,138,142,197,262,310,332,382,399,402,427,433,445,452,464,484,503,519,521,525,536,539,548,563,575,580,588],"focus":[70,589],"on":[71,374,488,590],"psychological":[74,84],"capital":[75],"(PsyCap)":[76],"find":[78],"ways":[79],"enhance":[81,526],"employees\u2019":[82],"states":[85],"achieve":[87,564],"outcomes":[90,542,566],"such":[91,385,543,567],"as":[92,202,215,386,450,456,468,544,568],"OCB.":[93,129,151,256,389,569],"\\nThe":[94,233,370],"therefore":[96,396],"determine":[99,119,139],"whether":[100],"a":[101,164,173,313,414,422,435,457,470,479,512],"relationship":[102,147,359,381],"exists":[103],"between":[104,148,248,264,360],"happiness,":[105,207,220,265,492],"PsyCap":[106,126,135,144,254,268,328,348,387,533,560,586],"OCB":[108,276,298,301,340,366,545],"amongst":[109],"institutions.":[113],"also":[116],"sought":[117],"predictive":[121,334],"value":[122,335],"predicting":[128],"Furthermore":[130],"moderating":[132,345],"effect":[133,346],"was":[136,156,287,312,350],"assessed":[137],"extent":[141],"which":[143,546],"moderated":[145,357],"\\nA":[152],"cross-sectional":[153],"research":[154],"design":[155],"used":[157,163,182,201,214,574],"study.":[160,187],"researcher":[162,181],"sample":[165],"185":[167],"(N":[168],"=":[169],"185)":[170],"institution":[175,424,481],"Durban,":[177],"South":[178],"Africa.":[179],"five":[183],"questionnaires":[184],"A":[188,284],"biographical":[189],"questionnaire":[190],"created":[191],"by":[192,251,291,308,417],"researcher,":[194],"Orientations":[196],"Happiness":[198,325,531],"Scale":[199,212],"(OHS)":[200],"first":[204],"measure":[205,218,315,438,458,473],"Satisfaction":[209],"with":[210,297,454,511],"Life":[211],"(SWLS)":[213],"second":[217],"Psychological":[222],"Capital":[223],"Questionnaire":[224,231],"(PCQ),":[225],"Organisational":[228],"Citizenship":[229],"Behaviour":[230],"(OCBQ).":[232],"main":[234],"findings":[235,571],"indicated":[239],"there":[241],"were":[242,260,330,466],"practically":[243],"statistically":[245],"relationships":[247,259,296],"(measured":[250],"OHS),":[253],"More":[257],"specifically":[258],"found":[261,331,351],"exist":[263],"two":[267],"factors":[269,277,302,329],"(hopeful-confidence":[270],"outlook)":[273],"(altruism,":[278],"courtesy,":[279],"sportsmanship":[280],"civic":[282,368],"virtue).":[283],"finding":[286,523],"measured":[290,307],"SWL":[292],"showed":[293],"no":[294],"or":[299],"thus":[303],"indicating":[304],"orientations":[309,426,463],"better":[314,513],"for":[318,336,476],"institution.":[324],"hold":[333],"some":[337],"factors.":[341],"determining":[343,442],"it":[349],"only":[353],"outlook":[355],"significantly":[356],"one":[363],"factors,":[367],"virtue.":[369],"has":[372,412],"focused":[373],"its":[380],"constructs":[384],"results":[391],"be":[397,400,434,537,573],"deemed":[398],"beneficial":[401],"managers":[403],"themselves.":[409],"made":[413],"contribution":[416],"highlighting":[418],"consider":[425,522],"(pleasure,":[429],"meaning,":[430],"engagement)":[432],"compelling":[437],"likelihood":[444],"performing":[446],"OCBs":[447],"at":[448],"opposed":[451],"satisfaction":[453],"life":[455],"Thus":[461],"concluded":[467],"being":[469],"appropriate":[472],"relation":[483],"OCBs.":[485],"By":[486],"focussing":[487],"employee\u2019s":[489,585],"level":[490],"how":[493],"conceptualise":[495],"benefits":[499],"happy":[501],"organisation,":[505],"this":[506],"information":[507],"provide":[509],"understanding":[514],"suggest":[518],"means":[524],"workplace.":[530],"have":[534],"shown":[535],"related":[538],"lead":[547],"effectiveness":[550],"success.":[552],"specific":[555],"relevance":[556],"is":[557],"enhancing":[558],"desired":[565],"prompt":[576],"encourage":[578],"develop":[581],"interventions":[582],"increase":[584],"employee":[591],"well-being":[592]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":2}],"updated_date":"2026-11-09T13:22:03.289127","created_date":"2016-06-24T00:00:00"}