{"id":"https://openalex.org/W1516110893","doi":null,"title":"Examining service quality for homebuyers in the residential real estate brokerage industry","display_name":"Examining service quality for homebuyers in the residential real estate brokerage industry","publication_year":2004,"publication_date":"2004-01-01","ids":{"openalex":"https://openalex.org/W1516110893","mag":"1516110893"},"language":"en","primary_location":{"id":"mag:1516110893","doi":null,"is_oa":false,"landing_page_url":"https://researchdirect.westernsydney.edu.au/islandora/object/uws%3A726/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5020087205","display_name":"Vicky L. Seiler","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":true,"raw_author_name":"Vicky L. Seiler","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":["https://openalex.org/A5020087205"],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":9,"citation_normalized_percentile":{"value":0.0,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":95},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9976000189781189,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10632","display_name":"Housing Market and Economics","score":0.0012000000569969416,"subfield":{"id":"https://openalex.org/subfields/2002","display_name":"Economics and Econometrics"},"field":{"id":"https://openalex.org/fields/20","display_name":"Economics, Econometrics and Finance"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0005000000237487257,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.996999979019165},{"id":"https://openalex.org/keywords/home-buyers","display_name":"home buyers","score":0.9860000014305115},{"id":"https://openalex.org/keywords/real-estate-agents","display_name":"real estate agents","score":0.9190000295639038},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.5260000228881836},{"id":"https://openalex.org/keywords/property-acquisition","display_name":"property acquisition","score":0.6159999966621399}],"concepts":[{"id":"https://openalex.org/C82279013","wikidata":"https://www.wikidata.org/wiki/Q684740","display_name":"Real estate","level":2,"score":0.7076857089996338},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6508355140686035},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5310727953910828},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.453095942735672},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.4169294834136963},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.33523547649383545},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.31292933225631714},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:1516110893","doi":null,"is_oa":false,"landing_page_url":"https://researchdirect.westernsydney.edu.au/islandora/object/uws%3A726/","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":120,"referenced_works":["https://openalex.org/W40460457","https://openalex.org/W76035976","https://openalex.org/W182333602","https://openalex.org/W195679622","https://openalex.org/W1486221226","https://openalex.org/W1496437928","https://openalex.org/W1501141629","https://openalex.org/W1502068344","https://openalex.org/W1502783911","https://openalex.org/W1505031927","https://openalex.org/W1524154947","https://openalex.org/W1533587988","https://openalex.org/W1535828339","https://openalex.org/W1555852586","https://openalex.org/W1559531574","https://openalex.org/W1561968531","https://openalex.org/W1566684479","https://openalex.org/W1571968130","https://openalex.org/W1578960547","https://openalex.org/W1605991455","https://openalex.org/W1683742771","https://openalex.org/W1689771227","https://openalex.org/W1708874574","https://openalex.org/W1752331103","https://openalex.org/W1827192069","https://openalex.org/W1890048697","https://openalex.org/W1967872706","https://openalex.org/W1969442368","https://openalex.org/W1970916356","https://openalex.org/W1972135487","https://openalex.org/W1973845793","https://openalex.org/W1973998632","https://openalex.org/W1977145674","https://openalex.org/W1979349344","https://openalex.org/W1979522819","https://openalex.org/W1979907230","https://openalex.org/W1980781389","https://openalex.org/W1985144714","https://openalex.org/W1986551946","https://openalex.org/W1986903447","https://openalex.org/W1993954357","https://openalex.org/W1995616651","https://openalex.org/W1996137064","https://openalex.org/W1997223225","https://openalex.org/W1997470043","https://openalex.org/W2000995246","https://openalex.org/W2003585141","https://openalex.org/W2004168348","https://openalex.org/W2006779932","https://openalex.org/W2007220885","https://openalex.org/W2007738521","https://openalex.org/W2008618626","https://openalex.org/W2009296073","https://openalex.org/W2010734627","https://openalex.org/W2018872114","https://openalex.org/W2019436141","https://openalex.org/W2023172395","https://openalex.org/W2026368098","https://openalex.org/W2027231328","https://openalex.org/W2027362948","https://openalex.org/W2027526741","https://openalex.org/W2028809046","https://openalex.org/W2029758834","https://openalex.org/W2030076260","https://openalex.org/W2031236000","https://openalex.org/W2031871787","https://openalex.org/W2034377386","https://openalex.org/W2038514204","https://openalex.org/W2039452917","https://openalex.org/W2039762759","https://openalex.org/W2041552174","https://openalex.org/W2051603279","https://openalex.org/W2053725367","https://openalex.org/W2055509010","https://openalex.org/W2058797269","https://openalex.org/W2059991023","https://openalex.org/W2068322856","https://openalex.org/W2076075552","https://openalex.org/W2083479504","https://openalex.org/W2083799309","https://openalex.org/W2084417158","https://openalex.org/W2084453686","https://openalex.org/W2086127501","https://openalex.org/W2089759424","https://openalex.org/W2090376788","https://openalex.org/W2091524365","https://openalex.org/W2094013842","https://openalex.org/W2099358844","https://openalex.org/W2116456350","https://openalex.org/W2119233785","https://openalex.org/W2122912498","https://openalex.org/W2131994649","https://openalex.org/W2132944182","https://openalex.org/W2154059928","https://openalex.org/W2160557789","https://openalex.org/W2161338823","https://openalex.org/W2170512058","https://openalex.org/W2171032346","https://openalex.org/W2181467663","https://openalex.org/W2240870533","https://openalex.org/W2314778166","https://openalex.org/W2315058075","https://openalex.org/W2316110746","https://openalex.org/W2316191664","https://openalex.org/W2316765913","https://openalex.org/W2321679573","https://openalex.org/W2322174668","https://openalex.org/W2323141703","https://openalex.org/W2324937864","https://openalex.org/W2325321988","https://openalex.org/W2326342926","https://openalex.org/W2326432789","https://openalex.org/W2333954233","https://openalex.org/W2611897969","https://openalex.org/W2792610636","https://openalex.org/W2895270050","https://openalex.org/W2994542437","https://openalex.org/W3037229824","https://openalex.org/W3123044239","https://openalex.org/W3125572195"],"related_works":["https://openalex.org/W4241486363","https://openalex.org/W1827192069","https://openalex.org/W1555852586","https://openalex.org/W2213750005","https://openalex.org/W1752331103","https://openalex.org/W2389203898","https://openalex.org/W3033794538","https://openalex.org/W584344632","https://openalex.org/W1930450320","https://openalex.org/W319637265"],"abstract_inverted_index":null,"counts_by_year":[{"year":2022,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2013,"cited_by_count":2},{"year":2012,"cited_by_count":1}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}