{"id":"https://openalex.org/W1509364254","doi":"https://doi.org/10.1300/j057v12n03_06","title":"Crisis Management in Real Time","display_name":"Crisis Management in Real Time","publication_year":2006,"publication_date":"2006-08-02","ids":{"openalex":"https://openalex.org/W1509364254","doi":"https://doi.org/10.1300/j057v12n03_06","mag":"1509364254"},"language":"en","primary_location":{"id":"doi:10.1300/j057v12n03_06","doi":"https://doi.org/10.1300/j057v12n03_06","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j057v12n03_06","pdf_url":null,"source":{"id":"https://openalex.org/S203223212","display_name":"Journal of Promotion Management","issn_l":"1049-6491","issn":["1049-6491","1540-7594"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Promotion Management","raw_type":"journal-article"},"volume":null,"type":"article","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5067740451","display_name":"Joseph Eric Massey","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I142934699","display_name":"California State University, Fullerton","ror":"https://ror.org/02avqqw26","country_code":"US","type":"education","lineage":["https://openalex.org/I142934699"]}],"countries":["US"],"is_corresponding":false,"raw_author_name":"Joseph Eric Massey","raw_affiliation_strings":["Department of Communications, California State University-Fullerton, P.O. Box 6846, Fullerton, CA, 92834-6846, USA"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Department of Communications, California State University-Fullerton, P.O. Box 6846, Fullerton, CA, 92834-6846, USA","institution_ids":["https://openalex.org/I142934699"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5041569771","display_name":"John P. Larsen","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"John P. Larsen","raw_affiliation_strings":["Larsen Consulting , 69 Wentworth Way SW, Calgary, Alberta T3H 5B2, Canada"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Larsen Consulting , 69 Wentworth Way SW, Calgary, Alberta T3H 5B2, Canada","institution_ids":[]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.3325,"has_fulltext":false,"cited_by_count":42,"citation_normalized_percentile":{"value":0.88899688,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":"12","issue":"3-4","first_page":"63","last_page":"97"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11121","display_name":"Public Relations and Crisis Communication","score":1.0,"subfield":{"id":"https://openalex.org/subfields/3315","display_name":"Communication"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12738","display_name":"Corporate Identity and Reputation","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10747","display_name":"Disaster Management and Resilience","score":0.0,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/crisis-management","display_name":"crisis management","score":0.9819999933242798},{"id":"https://openalex.org/keywords/crisis-communication","display_name":"crisis communication","score":0.9959999918937683},{"id":"https://openalex.org/keywords/train-collision","display_name":"train collision","score":0.7580000162124634},{"id":"https://openalex.org/keywords/organizational-reputation","display_name":"organizational reputation","score":0.9860000014305115},{"id":"https://openalex.org/keywords/crisis-management-plan","display_name":"crisis management plan","score":0.8339999914169312},{"id":"https://openalex.org/keywords/crisis-management-teams","display_name":"crisis management teams","score":0.7570000290870667},{"id":"https://openalex.org/keywords/consumer-confidence","display_name":"consumer confidence","score":0.9649999737739563},{"id":"https://openalex.org/keywords/proactive-crisis-management","display_name":"proactive crisis management","score":0.5450000166893005}],"concepts":[{"id":"https://openalex.org/C2776058685","wikidata":"https://www.wikidata.org/wiki/Q378874","display_name":"Crisis communication","level":2,"score":0.901071310043335},{"id":"https://openalex.org/C2780851881","wikidata":"https://www.wikidata.org/wiki/Q1141276","display_name":"Crisis management","level":2,"score":0.8087224960327148},{"id":"https://openalex.org/C2985362895","wikidata":"https://www.wikidata.org/wiki/Q478594","display_name":"Reputation management","level":3,"score":0.7139729261398315},{"id":"https://openalex.org/C48798503","wikidata":"https://www.wikidata.org/wiki/Q877546","display_name":"Reputation","level":2,"score":0.6105121970176697},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5056750774383545},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.49468347430229187},{"id":"https://openalex.org/C144559511","wikidata":"https://www.wikidata.org/wiki/Q2986279","display_name":"Principal (computer security)","level":2,"score":0.4750751852989197},{"id":"https://openalex.org/C48103436","wikidata":"https://www.wikidata.org/wiki/Q599031","display_name":"State (computer science)","level":2,"score":0.46863222122192383},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3978680372238159},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.39204949140548706},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.34211742877960205},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.17367875576019287},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.17024606466293335},{"id":"https://openalex.org/C38652104","wikidata":"https://www.wikidata.org/wiki/Q3510521","display_name":"Computer security","level":1,"score":0.10163766145706177},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.08675366640090942},{"id":"https://openalex.org/C11413529","wikidata":"https://www.wikidata.org/wiki/Q8366","display_name":"Algorithm","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1300/j057v12n03_06","doi":"https://doi.org/10.1300/j057v12n03_06","is_oa":false,"landing_page_url":"https://doi.org/10.1300/j057v12n03_06","pdf_url":null,"source":{"id":"https://openalex.org/S203223212","display_name":"Journal of Promotion Management","issn_l":"1049-6491","issn":["1049-6491","1540-7594"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-b","cwts-core","jufo-1","norway-1","poland-20","russia-white-list-1"],"host_organization":"https://openalex.org/P4310320547","host_organization_name":"Taylor & Francis","host_organization_lineage":["https://openalex.org/P4310320547","https://openalex.org/P4310320449"],"host_organization_lineage_names":["Taylor & Francis","Informa"],"type":"journal"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Journal of Promotion Management","raw_type":"journal-article"}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W571580987","https://openalex.org/W579593060","https://openalex.org/W604638810","https://openalex.org/W624342472","https://openalex.org/W1505677392","https://openalex.org/W1508334491","https://openalex.org/W1548819009","https://openalex.org/W1594381358","https://openalex.org/W1594672962","https://openalex.org/W1603489068","https://openalex.org/W1964868734","https://openalex.org/W1974925289","https://openalex.org/W2006837698","https://openalex.org/W2011534967","https://openalex.org/W2011914511","https://openalex.org/W2019894798","https://openalex.org/W2025945472","https://openalex.org/W2027321514","https://openalex.org/W2038057831","https://openalex.org/W2043914891","https://openalex.org/W2050099904","https://openalex.org/W2068377618","https://openalex.org/W2078189847","https://openalex.org/W2088456716","https://openalex.org/W2100937829","https://openalex.org/W2103021500","https://openalex.org/W2121407538","https://openalex.org/W2122497749","https://openalex.org/W2149642093","https://openalex.org/W2157327053","https://openalex.org/W2162412465","https://openalex.org/W2163769983","https://openalex.org/W2169262105","https://openalex.org/W2169353941","https://openalex.org/W2169399557","https://openalex.org/W2475934742","https://openalex.org/W2493101627","https://openalex.org/W2887125736","https://openalex.org/W2891145939","https://openalex.org/W2910183803","https://openalex.org/W2938795659","https://openalex.org/W3000268152","https://openalex.org/W3020891060","https://openalex.org/W4232913015","https://openalex.org/W4233838927","https://openalex.org/W4237705518","https://openalex.org/W4241859086","https://openalex.org/W4242463498"],"related_works":["https://openalex.org/W7066927114","https://openalex.org/W7059266091","https://openalex.org/W2249822480","https://openalex.org/W2592992399","https://openalex.org/W1605739308","https://openalex.org/W4394734528","https://openalex.org/W7220552797","https://openalex.org/W4407508643","https://openalex.org/W571580987","https://openalex.org/W579833888"],"abstract_inverted_index":{"On":[0],"April":[1],"23,":[2],"2002,":[3],"the":[4,47,76,139,166,172],"Metrolink":[5,26,52,124],"Commuter":[6],"Rail":[7],"System":[8],"in":[9,127],"Southern":[10],"California":[11,90],"experienced":[12],"a":[13,16,25,67,151],"crisis":[14,48,61,64,129,132,155,159,167,173],"when":[15],"Burlington":[17],"Northern":[18],"Santa":[19],"Fe":[20],"freight":[21],"train":[22,27],"collided":[23],"into":[24],"that":[28,123],"was":[29,125],"carrying":[30],"upwards":[31],"of":[32,51,71,82,88],"300":[33],"passengers.":[34],"Three":[35],"passengers":[36,41],"were":[37,42],"killed":[38],"and":[39,63,131,170,182],"260":[40],"injured.":[43],"This":[44],"paper":[45],"examines":[46],"management":[49,62,130,156,160,163,168],"efforts":[50],"to":[53,154,177],"maintain":[54,183],"its":[55],"organizational":[56,184],"reputation.":[57,185],"Relevant":[58],"literatures":[59],"from":[60,75],"communication":[65,133,174],"develop":[66],"theory-based":[68],"case":[69],"study":[70],"this":[72],"crisis.":[73,146],"Findings":[74],"in-Joseph":[77],"Eric":[78],"Massey":[79],"(PhD,":[80],"University":[81],"Arizona)":[83],"is":[84,106],"Assistant":[85],"Professor,":[86],"Department":[87],"Communications,":[89],"State":[91],"University-Fullerton,":[92],"P.O.":[93],"Box":[94],"6846,":[95],"Fullerton,":[96],"CA":[97],"92834-6846":[98],"(E-mail:":[99,119],"jmassey@fullerton.edu).":[100],"John":[101],"P.":[102],"Larsen":[103,108],"(MCS,":[104],"ABC)":[105],"Principal,":[107],"Consulting,":[109],"69":[110],"Wentworth":[111],"Way":[112],"SW,":[113],"Calgary,":[114],"Alberta":[115],"T3H":[116],"5B2":[117],"Canada":[118],"larsenconsulting@shaw.ca).":[120],"vestigation":[121],"demonstrate":[122],"successful":[126],"their":[128],"efforts.":[134],"Based":[135],"upon":[136],"these":[137],"findings,":[138],"authors":[140],"provide":[141],"prescriptions":[142],"for":[143],"organizations":[144,148],"experiencing":[145],"Specifically,":[147],"must":[149],"take":[150],"proactive":[152],"approach":[153],"by":[157],"developing":[158],"plans.":[161],"Crisis":[162],"plans":[164],"establish":[165],"team":[169],"outline":[171],"activities":[175],"necessary":[176],"successfully":[178],"restore":[179],"consumer":[180],"confidence":[181]},"counts_by_year":[{"year":2025,"cited_by_count":3},{"year":2024,"cited_by_count":3},{"year":2023,"cited_by_count":4},{"year":2021,"cited_by_count":3},{"year":2020,"cited_by_count":2},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":2},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":6},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":2}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}