{"id":"https://openalex.org/W1508196003","doi":null,"title":"Agility Of The Firm: Customers' Perspective","display_name":"Agility Of The Firm: Customers' Perspective","publication_year":2013,"publication_date":"2013-01-01","ids":{"openalex":"https://openalex.org/W1508196003","mag":"1508196003"},"language":"en","primary_location":{"id":"pmh:oai:eprints.qut.edu.au:59263","doi":null,"is_oa":true,"landing_page_url":"https://sites.google.com/site/ecis2013nl/","pdf_url":"https://eprints.qut.edu.au/59263/13/Agility_of_the_firm%3B_Customers%27_perspective_%28final2%29.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 21st European Conference on Information Systems","raw_type":"Chapter in Book, Report or Conference volume"},"volume":null,"type":"conference-paper","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://eprints.qut.edu.au/59263/13/Agility_of_the_firm%3B_Customers%27_perspective_%28final2%29.pdf","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5054070779","display_name":"Maura Atapattu","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I160993911","display_name":"Queensland University of Technology","ror":"https://ror.org/03pnv4752","country_code":"AU","type":"education","lineage":["https://openalex.org/I160993911"]}],"countries":["AU"],"is_corresponding":true,"raw_author_name":"Maura Atapattu","raw_affiliation_strings":["Queensland University of Technology"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Queensland University of Technology","institution_ids":["https://openalex.org/I160993911"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5045442223","display_name":"Darshana Sedera","orcid":"https://orcid.org/0000-0002-4656-1108","observed_orcids":["https://orcid.org/0000-0002-4656-1108","https://orcid.org/0009-0003-0446-5833"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Darshana Sedera","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-4656-1108","affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":["https://openalex.org/A5054070779"],"corresponding_institution_ids":["https://openalex.org/I160993911"],"apc_list":null,"apc_paid":null,"fwci":6.9265,"has_fulltext":true,"cited_by_count":7,"citation_normalized_percentile":{"value":0.95523766,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"8","last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9032999873161316,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T12594","display_name":"Collaboration in agile enterprises","score":0.9032999873161316,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10910","display_name":"Corporate Governance and Management","score":0.0284000001847744,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.025100000202655792,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/organizational-agility","display_name":"organizational agility","score":0.7720000147819519},{"id":"https://openalex.org/keywords/customer-agility","display_name":"customer agility","score":0.9589999914169312},{"id":"https://openalex.org/keywords/competitive-advantage","display_name":"competitive advantage","score":0.5519999861717224},{"id":"https://openalex.org/keywords/hypercompetition","display_name":"hypercompetition","score":0.871999979019165}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.6356325149536133},{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.6145527958869934},{"id":"https://openalex.org/C12713177","wikidata":"https://www.wikidata.org/wiki/Q1900281","display_name":"Perspective (graphical)","level":2,"score":0.5060836672782898},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.47277453541755676},{"id":"https://openalex.org/C91306197","wikidata":"https://www.wikidata.org/wiki/Q45767","display_name":"Competition (biology)","level":2,"score":0.4520263373851776},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.4213813841342926},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.41630876064300537},{"id":"https://openalex.org/C58546491","wikidata":"https://www.wikidata.org/wiki/Q1150207","display_name":"Competitive advantage","level":2,"score":0.41097187995910645},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.40831732749938965},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.37247174978256226},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.3593696355819702},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.16364803910255432},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.12138962745666504},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C154945302","wikidata":"https://www.wikidata.org/wiki/Q11660","display_name":"Artificial intelligence","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:eprints.qut.edu.au:59263","doi":null,"is_oa":true,"landing_page_url":"https://sites.google.com/site/ecis2013nl/","pdf_url":"https://eprints.qut.edu.au/59263/13/Agility_of_the_firm%3B_Customers%27_perspective_%28final2%29.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 21st European Conference on Information Systems","raw_type":"Chapter in Book, Report or Conference volume"},{"id":"mag:3023052231","doi":null,"is_oa":false,"landing_page_url":"https://eprints.qut.edu.au/59263/","pdf_url":null,"source":{"id":"https://openalex.org/S2764552960","display_name":"Science & Engineering Faculty","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["cwts-core"],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Science & Engineering Faculty","raw_type":null},{"id":"mag:1508196003","doi":null,"is_oa":false,"landing_page_url":"https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1077&context=ecis2013_rip","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:eprints.qut.edu.au:59263","doi":null,"is_oa":true,"landing_page_url":"https://sites.google.com/site/ecis2013nl/","pdf_url":"https://eprints.qut.edu.au/59263/13/Agility_of_the_firm%3B_Customers%27_perspective_%28final2%29.pdf","source":{"id":"https://openalex.org/S4306402607","display_name":"QUT ePrints (Queensland University of Technology)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I160993911","host_organization_name":"Queensland University of Technology","host_organization_lineage":["https://openalex.org/I160993911"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Proceedings of the 21st European Conference on Information Systems","raw_type":"Chapter in Book, Report or Conference volume"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W1508196003.pdf","grobid_xml":"https://content.openalex.org/works/W1508196003.grobid-xml"},"referenced_works_count":25,"referenced_works":["https://openalex.org/W193017391","https://openalex.org/W1487725643","https://openalex.org/W1491477619","https://openalex.org/W1966630266","https://openalex.org/W1975984347","https://openalex.org/W1991623719","https://openalex.org/W2005420013","https://openalex.org/W2008578270","https://openalex.org/W2019945100","https://openalex.org/W2030184991","https://openalex.org/W2045298561","https://openalex.org/W2050075077","https://openalex.org/W2057012437","https://openalex.org/W2065469800","https://openalex.org/W2071104546","https://openalex.org/W2080313827","https://openalex.org/W2086336203","https://openalex.org/W2095863122","https://openalex.org/W2096964374","https://openalex.org/W2110799735","https://openalex.org/W2119750372","https://openalex.org/W2129644018","https://openalex.org/W2154729886","https://openalex.org/W2158951848","https://openalex.org/W2160245309"],"related_works":["https://openalex.org/W2168338250","https://openalex.org/W1608065517","https://openalex.org/W2045298561","https://openalex.org/W37918862","https://openalex.org/W2769989599","https://openalex.org/W2158951848","https://openalex.org/W63765174","https://openalex.org/W3141743962","https://openalex.org/W2997626536","https://openalex.org/W7098164092"],"abstract_inverted_index":{"Agility":[0],"is":[1],"emerging":[2],"as":[3,58],"an":[4,72],"important":[5,73],"determinant":[6],"of":[7,38,41,90,109,114,129,140,164],"success":[8],"and":[9,27,44,101,131,137,153,161],"achieving":[10],"sustained":[11],"competitive":[12],"advantage":[13],"in":[14,66,76,158],"hyper-competition.":[15],"Whilst":[16],"the":[17,22,35,112,155,168],"digital":[18],"natives":[19],"are":[20,30,63,70],"on":[21,81],"rise,":[23],"ubiquitous":[24,53],"technologies,":[25],"networks":[26],"associated":[28],"systems":[29,56,61],"increasingly":[31],"weaving":[32],"themselves":[33],"into":[34],"very":[36],"fabric":[37],"everyday":[39],"life":[40],"both":[42],"individuals":[43],"corporations.":[45],"With":[46],"a":[47],"global":[48],"shift":[49],"towards":[50],"\u201ceverywhere":[51],"retailing\u201d,":[52],"contemporary":[54],"information":[55],"such":[57],"mobile":[59],"CRM":[60],"(C-CRMS)":[62],"evolving.":[64],"Unlike":[65],"traditional":[67],"CRMS,":[68],"customers":[69,107,169],"becoming":[71],"user":[74],"group":[75],"this":[77,84],"new":[78],"paradigm.":[79],"Draws":[80],"agility":[82,115,120,141,166],"literature,":[83],"study":[85],"examine":[86],"how":[87,102,147],"customers\u2019":[88,122,127],"use":[89,108,126,128],"C-CRMS":[91,130,148],"influence":[92,106],"firm\u2019s":[93,97,104,118,133,150],"customer":[94,98,119,151,165],"sensing":[95,136],"capability,":[96,100],"responding":[99,138],"customer-perceived":[103,132],"responsiveness":[105,134],"C-CRMS.":[110],"Following":[111],"notions":[113],"we":[116,125],"theorized":[117],"from":[121],"standpoint":[123],"where":[124],"for":[135],"components":[139],"respectively.":[142],"This":[143],"research-in-progress":[144],"paper":[145],"investigates":[146],"facilitates":[149],"agility,":[152],"reports":[154],"approach":[156],"pursued":[157],"adopting":[159],"sense":[160],"response":[162],"measures":[163],"taking":[167],"perspective":[170],"derived":[171],"through":[172],"extant":[173],"literature.":[174]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2015,"cited_by_count":1},{"year":2014,"cited_by_count":3}],"updated_date":"2026-10-16T09:59:22.235173","created_date":"2016-06-24T00:00:00"}