{"id":"https://openalex.org/W150388751","doi":null,"title":"Percep\u00e7\u00e3o sobre a Qualidade dos Servi\u00e7os em Museus do Rio de Janeiro","display_name":"Percep\u00e7\u00e3o sobre a Qualidade dos Servi\u00e7os em Museus do Rio de Janeiro","publication_year":2016,"publication_date":"2016-06-20","ids":{"openalex":"https://openalex.org/W150388751","mag":"150388751"},"language":"pt","primary_location":{"id":"mag:150388751","doi":null,"is_oa":false,"landing_page_url":"https://www.abep.org.br/publicacoes/index.php/anais/article/download/1864/1823","pdf_url":null,"source":{"id":"https://openalex.org/S4306501679","display_name":"Anais","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Anais","raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5085562272","display_name":"Carlos Alberto Quadros Coimbra","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Carlos Alberto Quadros Coimbra","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5049426225","display_name":"Sibele Cazelli","orcid":"https://orcid.org/0000-0003-3925-7797","observed_orcids":["https://orcid.org/0000-0003-3925-7797"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Sibele Cazelli","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0003-3925-7797","affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5074707565","display_name":"Pedro Z.T. Nasser","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Pedro Z.T. Nasser","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":0.0,"has_fulltext":false,"cited_by_count":0,"citation_normalized_percentile":{"value":0.00313405,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":null,"biblio":{"volume":null,"issue":null,"first_page":"1","last_page":"12"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.9731000065803528,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11462","display_name":"Museums and Cultural Heritage","score":0.9731000065803528,"subfield":{"id":"https://openalex.org/subfields/1209","display_name":"Museology"},"field":{"id":"https://openalex.org/fields/12","display_name":"Arts and Humanities"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.01850000023841858,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10055","display_name":"Diverse Aspects of Tourism Research","score":0.00279999990016222,"subfield":{"id":"https://openalex.org/subfields/1409","display_name":"Tourism, Leisure and Hospitality Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/museum-visitor-satisfaction","display_name":"museum visitor satisfaction","score":0.7260000109672546},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.6700000166893005},{"id":"https://openalex.org/keywords/scale-validation","display_name":"scale validation","score":0.38999998569488525},{"id":"https://openalex.org/keywords/museum-visitor-survey","display_name":"museum visitor survey","score":0.36399999260902405},{"id":"https://openalex.org/keywords/museum-security","display_name":"museum security","score":0.5529999732971191}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.8400686979293823},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.4537146985530853},{"id":"https://openalex.org/C121332964","wikidata":"https://www.wikidata.org/wiki/Q413","display_name":"Physics","level":0,"score":0.3351593613624573}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:150388751","doi":null,"is_oa":false,"landing_page_url":"https://www.abep.org.br/publicacoes/index.php/anais/article/download/1864/1823","pdf_url":null,"source":{"id":"https://openalex.org/S4306501679","display_name":"Anais","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"journal"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"Anais","raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":10,"referenced_works":["https://openalex.org/W1509288366","https://openalex.org/W1569298130","https://openalex.org/W1592263067","https://openalex.org/W1895741187","https://openalex.org/W2026193035","https://openalex.org/W2043137526","https://openalex.org/W2085491458","https://openalex.org/W2100747086","https://openalex.org/W2162929365","https://openalex.org/W2170081377"],"related_works":["https://openalex.org/W2345346151","https://openalex.org/W2998842189","https://openalex.org/W7055164634","https://openalex.org/W2949359108","https://openalex.org/W6989208180","https://openalex.org/W3111866095","https://openalex.org/W4281628957","https://openalex.org/W2804458462","https://openalex.org/W4243553712","https://openalex.org/W7005391086"],"abstract_inverted_index":{"Resumo":[0],"Este":[1],"trabalho":[2],"apresenta":[3,235],"a":[4,41,57,93,111,131,146,270],"analise":[5,34,112,132,281,285],"de":[6,9,18,28,31,60,63,75,79,87,105,108,125,133,161,166,226,230,232,248,251,253,268,277,286,291],"uma":[7,58,106,164,243,266,284,297],"escala":[8,107,114,165,244,267],"percepcao":[10,231],"sobre":[11,44,150,288,299],"qualidade":[12],"dos":[13,39,240],"servicos":[14,45,152],"oferecidos":[15,153],"ao":[16,97],"publico":[17],"visitacao":[19],"espont\u00e2nea":[20],"em":[21,55,163,265,293],"11":[22],"museus":[23],"das":[24],"cidades":[25],"do":[26,48,51,77,103,143,148,179],"Rio":[27],"Janeiro":[29],"e":[30,81,127,129,172,195,210,218,223,258,296],"Niteroi.":[32],"A":[33,85,228,280],"se":[35],"baseia":[36],"nas":[37],"respostas":[38],"visitantes":[40,61],"dez":[42,141,175],"itens":[43,142,241],"que":[46,257],"constam":[47],"Bloco":[49],"2":[50],"questionario":[52,144],"auto-administrado,":[53],"aplicado":[54],"2005":[56],"amostra":[59],"com":[62,263,283],"15":[64],"anos":[65],"ou":[66],"mais":[67],"na":[68,177,303],"ocasiao":[69],"da":[70,73,95,113],"primeira":[71],"rodada":[72],"pesquisa":[74],"levantamento":[76],"Observatorio":[78],"Museus":[80],"Centros":[82],"Culturais":[83],"(OMCC).":[84],"analise,":[86],"natureza":[88],"quantitativa,":[89],"foi":[90,115,135],"realizada":[91],"utilizando-se":[92],"teoria":[94],"resposta":[96,162],"item":[98],"nao":[99],"parametrica,":[100],"por":[101],"meio":[102],"ajuste":[104],"Mokken.":[109],"Para":[110],"utilizado":[116,136],"o":[117,137,221,274,300],"programa":[118,138],"MSP":[119],"(Mokken":[120],"Scale":[121],"for":[122],"Politomous":[123],"items,":[124],"Molenaar":[126],"Sijtsma)":[128],"para":[130,220],"vari\u00e2ncia":[134,287],"SPSS.":[139],"Os":[140],"pedem":[145],"opiniao":[147],"visitante":[149],"certos":[151],"pelos":[154],"museus.":[155],"As":[156,174],"perguntas":[157],"admitiam":[158],"cinco":[159],"categorias":[160],"Likert:":[167],"pessimo,":[168],"ruim,":[169],"regular,":[170],"bom":[171],"otimo.":[173],"perguntas,":[176],"ordem":[178],"questionario,":[180],"dizem":[181],"respeito":[182],"a:":[183],"(1)":[184],"sinalizacao":[185],"interna;":[186],"(2)":[187],"conforto":[188],"(banheiros,":[189],"guarda-volume,":[190],"bebedouros,":[191],"etc.);":[192,200,213],"(3)":[193],"conservacao":[194],"manutencao":[196],"(dos":[197],"objetos":[198],"expostos,":[199],"(4)":[201],"limpeza":[202],"geral;":[203],"(5)":[204],"iluminacao;":[205],"(6)":[206],"seguranca;":[207],"(7)":[208],"informacoes":[209],"explicacoes":[211],"(paineis,":[212],"(8)":[214],"recepcionistas;":[215],"(9)":[216],"acesso":[217],"transporte":[219],"local":[222],"(10)":[224],"horarios":[225],"funcionamento.":[227],"medida":[229,304],"satisfacao":[233,292],"obtida":[234],"excelentes":[236],"propriedades":[237],"psicometricas.":[238],"Oito":[239],"formaram":[242],"forte":[245],"(com":[246],"indice":[247],"escalonabilidade,":[249],"H":[250],"Loevinger,":[252],"0,47).":[254],"Isso":[255],"significa":[256],"possivel":[259],"ordenar":[260],"as":[261,289],"pessoas,":[262],"seguranca,":[264],"maior":[269],"menor":[271],"satisfacao,":[272],"segundo":[273],"escore":[275],"total":[276],"cada":[278,294],"um.":[279],"prossegue":[282],"medias":[290],"museu":[295],"discussao":[298],"vies":[301],"implicito":[302],"criada.":[305]},"counts_by_year":[],"updated_date":"2025-10-10T17:16:08.811792","created_date":"2016-06-24T00:00:00"}