{"id":"https://openalex.org/W1502608749","doi":null,"title":"Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations","display_name":"Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations","publication_year":1995,"publication_date":"1995-11-10","ids":{"openalex":"https://openalex.org/W1502608749","mag":"1502608749"},"language":"en","primary_location":{"id":"pmh:oai:aleph.bib-bvb.de:BVB01-007355607","doi":null,"is_oa":false,"landing_page_url":"http://www.loc.gov/catdir/description/wiley037/95036410.html","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},"volume":null,"type":"article","indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5019705244","display_name":"Cathy A. Costantino","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Cathy Costantino","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5035770679","display_name":"Christina Sickles Merchant","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Christina Sickles Merchant","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":6.725,"has_fulltext":false,"cited_by_count":159,"citation_normalized_percentile":{"value":0.95729034,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":93,"max":100},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11696","display_name":"Conflict Management and Negotiation","score":0.9901999831199646,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13191","display_name":"Dispute Resolution and Class Actions","score":0.006899999920278788,"subfield":{"id":"https://openalex.org/subfields/1408","display_name":"Strategy and Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T13620","display_name":"Education for Peace and Conflict Resolution","score":0.0015999999595806003,"subfield":{"id":"https://openalex.org/subfields/3312","display_name":"Sociology and Political Science"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/conflict-management-systems","display_name":"conflict management systems","score":0.9020000100135803},{"id":"https://openalex.org/keywords/organizational-conflict","display_name":"organizational conflict","score":0.925000011920929},{"id":"https://openalex.org/keywords/alternative-dispute-resolution","display_name":"alternative dispute resolution","score":0.8619999885559082},{"id":"https://openalex.org/keywords/organizational-assessment","display_name":"organizational evaluation","score":0.777999997138977},{"id":"https://openalex.org/keywords/conflict-management-training","display_name":"conflict management training","score":0.8389999866485596},{"id":"https://openalex.org/keywords/resistance-to-change","display_name":"resistance to change","score":0.6389999985694885},{"id":"https://openalex.org/keywords/organizational-culture","display_name":"organizational culture","score":0.4129999876022339},{"id":"https://openalex.org/keywords/rewards-and-incentives","display_name":"rewards and incentives","score":0.6940000057220459}],"concepts":[{"id":"https://openalex.org/C2779683958","wikidata":"https://www.wikidata.org/wiki/Q1640893","display_name":"Conflict management","level":2,"score":0.7679661512374878},{"id":"https://openalex.org/C147494362","wikidata":"https://www.wikidata.org/wiki/Q2078905","display_name":"Troubleshooting","level":2,"score":0.7336932420730591},{"id":"https://openalex.org/C29122968","wikidata":"https://www.wikidata.org/wiki/Q1414816","display_name":"Incentive","level":2,"score":0.6778600215911865},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5747847557067871},{"id":"https://openalex.org/C21711469","wikidata":"https://www.wikidata.org/wiki/Q1194317","display_name":"Conflict resolution","level":2,"score":0.5119591951370239},{"id":"https://openalex.org/C73282008","wikidata":"https://www.wikidata.org/wiki/Q1759895","display_name":"Coping (psychology)","level":2,"score":0.5107393264770508},{"id":"https://openalex.org/C2778128385","wikidata":"https://www.wikidata.org/wiki/Q7102013","display_name":"Organizational conflict","level":3,"score":0.4690782427787781},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.4298507273197174},{"id":"https://openalex.org/C57473165","wikidata":"https://www.wikidata.org/wiki/Q7315604","display_name":"Resistance (ecology)","level":2,"score":0.4276352524757385},{"id":"https://openalex.org/C555823334","wikidata":"https://www.wikidata.org/wiki/Q10611384","display_name":"Organizational behavior management","level":4,"score":0.4249823987483978},{"id":"https://openalex.org/C198783460","wikidata":"https://www.wikidata.org/wiki/Q629173","display_name":"Management system","level":2,"score":0.4150792062282562},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38716909289360046},{"id":"https://openalex.org/C169735623","wikidata":"https://www.wikidata.org/wiki/Q1430172","display_name":"Organizational learning","level":2,"score":0.3349330723285675},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.3341521918773651},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.3094753623008728},{"id":"https://openalex.org/C127413603","wikidata":"https://www.wikidata.org/wiki/Q11023","display_name":"Engineering","level":0,"score":0.30372315645217896},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.297882080078125},{"id":"https://openalex.org/C21547014","wikidata":"https://www.wikidata.org/wiki/Q1423657","display_name":"Operations management","level":1,"score":0.2563299238681793},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.24157220125198364},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.13820216059684753},{"id":"https://openalex.org/C68001002","wikidata":"https://www.wikidata.org/wiki/Q7102009","display_name":"Organizational behavior and human resources","level":3,"score":0.11693236231803894},{"id":"https://openalex.org/C18903297","wikidata":"https://www.wikidata.org/wiki/Q7150","display_name":"Ecology","level":1,"score":0.0},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C200601418","wikidata":"https://www.wikidata.org/wiki/Q2193887","display_name":"Reliability engineering","level":1,"score":0.0},{"id":"https://openalex.org/C175444787","wikidata":"https://www.wikidata.org/wiki/Q39072","display_name":"Microeconomics","level":1,"score":0.0},{"id":"https://openalex.org/C118552586","wikidata":"https://www.wikidata.org/wiki/Q7867","display_name":"Psychiatry","level":1,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aleph.bib-bvb.de:BVB01-007355607","doi":null,"is_oa":false,"landing_page_url":"http://www.loc.gov/catdir/description/wiley037/95036410.html","pdf_url":null,"source":null,"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":"text"},{"id":"mag:1502608749","doi":null,"is_oa":false,"landing_page_url":"https://openlibrary.org/books/OL800124M/Designing_conflict_management_systems","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[{"id":"https://metadata.un.org/sdg/16","display_name":"Peace, justice, and strong institutions","score":0.47620001435279846}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":0,"referenced_works":[],"related_works":["https://openalex.org/W6990450408","https://openalex.org/W7067533423","https://openalex.org/W1966653625","https://openalex.org/W3048699434","https://openalex.org/W3105543785","https://openalex.org/W2064739584","https://openalex.org/W2110868364","https://openalex.org/W2328931438","https://openalex.org/W2036611526","https://openalex.org/W2806008265"],"abstract_inverted_index":{"COPING":[0],"WITH":[1],"CONFLICT":[2,24,75],"IN":[3],"ORGANIZATIONS.":[4],"Organizational":[5,43],"and":[6,36,54,58,66,91,95],"Individual":[7],"Responses":[8],"to":[9],"Conflict.":[10],"Conflict":[11,46,101],"Management":[12,47,102],"as":[13,81],"a":[14,52],"System.":[15],"The":[16],"Emerging":[17],"Use":[18],"of":[19,100],"ADR":[20],"in":[21],"Organizations.":[22],"IMPROVING":[23],"MANAGEMENT":[25,76],"SYSTEMS.":[26,77],"Interest--Based":[27],"Dispute":[28],"Systems":[29],"Design.":[30],"Moving":[31],"into":[32],"the":[33,40,79],"System:":[34],"Entry":[35],"Contracting.":[37],"Looking":[38],"at":[39],"Big":[41],"Picture:":[42],"Assessment.":[44],"Constructing":[45],"Models:":[48],"Design":[49],"Architecture.":[50],"Building":[51],"Knowledge":[53],"Skill":[55],"Base:":[56],"Training":[57],"Education.":[59],"Getting":[60],"Started:":[61],"Implementation.":[62],"Motivating":[63],"Others:":[64],"Rewards":[65],"Incentives.":[67],"Figuring":[68],"Out":[69],"If":[70],"It":[71],"Works:":[72],"Evaluation.":[73],"TROUBLESHOOTING":[74],"Taking":[78],"System":[80],"You":[82],"Find":[83],"It.":[84],"Having":[85],"Tea":[86],"with":[87],"Your":[88],"Demons:":[89],"Resistance":[90],"Constraints.":[92],"Epilogue:":[93],"Policy":[94],"Practice":[96],"Implications":[97],"for":[98],"Improvement":[99],"Systems.":[103]},"counts_by_year":[{"year":2025,"cited_by_count":2},{"year":2024,"cited_by_count":2},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":3},{"year":2021,"cited_by_count":4},{"year":2020,"cited_by_count":7},{"year":2019,"cited_by_count":9},{"year":2018,"cited_by_count":3},{"year":2017,"cited_by_count":7},{"year":2016,"cited_by_count":7},{"year":2015,"cited_by_count":17},{"year":2014,"cited_by_count":5},{"year":2013,"cited_by_count":13},{"year":2012,"cited_by_count":9}],"updated_date":"2026-11-04T10:54:05.112534","created_date":"2016-06-24T00:00:00"}
