{"id":"https://openalex.org/W1492623710","doi":"https://doi.org/10.1007/978-3-8349-4418-4_11","title":"Going Virtual \u2014 Blueprinting als Basis des Prozessmanagements von E-Service-Anbietern","display_name":"Going Virtual \u2014 Blueprinting als Basis des Prozessmanagements von E-Service-Anbietern","publication_year":2002,"publication_date":"2002-01-01","ids":{"openalex":"https://openalex.org/W1492623710","doi":"https://doi.org/10.1007/978-3-8349-4418-4_11","mag":"1492623710"},"language":"de","primary_location":{"id":"doi:10.1007/978-3-8349-4418-4_11","doi":"https://doi.org/10.1007/978-3-8349-4418-4_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-4418-4_11","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Services","raw_type":"book-chapter"},"volume":{"id":"https://openalex.org/W4254939891","display_name":"Electronic Services"},"type":"book-chapter","indexed_in":["crossref"],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5068861121","display_name":"Sabine Flie\u00df","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I120691247","display_name":"FernUniversit\u00e4t in Hagen","ror":"https://ror.org/04tkkr536","country_code":"DE","type":"education","lineage":["https://openalex.org/I120691247"]}],"countries":["DE"],"is_corresponding":false,"raw_author_name":"Sabine Flie\u00df","raw_affiliation_strings":["FernUniversit\u00e4t Hagen","Dienstleistungsmanagement, FernUniversit\u00e4t Hagen, Deutschland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"FernUniversit\u00e4t Hagen","institution_ids":["https://openalex.org/I120691247"]},{"raw_affiliation_string":"Dienstleistungsmanagement, FernUniversit\u00e4t Hagen, Deutschland","institution_ids":["https://openalex.org/I120691247"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5022975676","display_name":"Jan-Hendrik V\u00f6lker-Albert","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Jan-Hendrik V\u00f6lker-Albert","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":7.6234,"has_fulltext":false,"cited_by_count":14,"citation_normalized_percentile":{"value":0.96412556,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":89,"max":96},"biblio":{"volume":null,"issue":null,"first_page":"263","last_page":"291"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.8823000192642212,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10703","display_name":"Business Process Modeling and Analysis","score":0.8823000192642212,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T12885","display_name":"Digital Innovation in Industries","score":0.047600001096725464,"subfield":{"id":"https://openalex.org/subfields/1405","display_name":"Management of Technology and Innovation"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11572","display_name":"Information Technology Governance and Strategy","score":0.021800000220537186,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/blueprinting","display_name":"blueprinting","score":0.734000027179718},{"id":"https://openalex.org/keywords/process-management","display_name":"process management","score":0.906000018119812},{"id":"https://openalex.org/keywords/online-services","display_name":"online services","score":0.4819999933242798},{"id":"https://openalex.org/keywords/internet-marketing","display_name":"internet marketing","score":0.5049999952316284},{"id":"https://openalex.org/keywords/wireless-internet-access","display_name":"wireless internet","score":0.5989999771118164},{"id":"https://openalex.org/keywords/service-design","display_name":"service design","score":0.3720000088214874}],"concepts":[{"id":"https://openalex.org/C15708023","wikidata":"https://www.wikidata.org/wiki/Q80083","display_name":"Humanities","level":1,"score":0.598057746887207},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.5946401953697205},{"id":"https://openalex.org/C142362112","wikidata":"https://www.wikidata.org/wiki/Q735","display_name":"Art","level":0,"score":0.3329607844352722}],"mesh":[],"locations_count":1,"locations":[{"id":"doi:10.1007/978-3-8349-4418-4_11","doi":"https://doi.org/10.1007/978-3-8349-4418-4_11","is_oa":false,"landing_page_url":"https://doi.org/10.1007/978-3-8349-4418-4_11","pdf_url":null,"source":{"id":"https://openalex.org/S4306463308","display_name":"Gabler Verlag eBooks","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"ebook platform"},"license":null,"license_id":null,"version":"publishedVersion","is_accepted":true,"is_published":true,"raw_source_name":"Electronic Services","raw_type":"book-chapter"}],"best_oa_location":null,"sustainable_development_goals":[],"sustainable_development_goals_aurora":[{"score":0.49000000953674316,"id":"https://metadata.un.org/sdg/8","display_name":"Decent work and economic growth"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":48,"referenced_works":["https://openalex.org/W38614799","https://openalex.org/W129387591","https://openalex.org/W144600063","https://openalex.org/W188366114","https://openalex.org/W436489046","https://openalex.org/W605303928","https://openalex.org/W617090691","https://openalex.org/W635947513","https://openalex.org/W648096667","https://openalex.org/W1249451119","https://openalex.org/W1254567888","https://openalex.org/W1482830382","https://openalex.org/W1504785357","https://openalex.org/W1513550480","https://openalex.org/W1528998986","https://openalex.org/W1549054775","https://openalex.org/W1568385852","https://openalex.org/W1597673966","https://openalex.org/W1601984963","https://openalex.org/W1952618328","https://openalex.org/W1984338173","https://openalex.org/W2005266125","https://openalex.org/W2021638366","https://openalex.org/W2084486980","https://openalex.org/W2123335041","https://openalex.org/W2156109180","https://openalex.org/W2246840762","https://openalex.org/W2336226455","https://openalex.org/W2481302514","https://openalex.org/W2483504852","https://openalex.org/W2484716348","https://openalex.org/W2485189012","https://openalex.org/W2485313486","https://openalex.org/W2489311201","https://openalex.org/W2491742552","https://openalex.org/W2502547578","https://openalex.org/W2612641600","https://openalex.org/W2972584851","https://openalex.org/W2984399095","https://openalex.org/W3122946301","https://openalex.org/W4213041862","https://openalex.org/W4213254593","https://openalex.org/W4236563723","https://openalex.org/W4237278036","https://openalex.org/W4255143891","https://openalex.org/W4285719527","https://openalex.org/W4390917843","https://openalex.org/W4401545442"],"related_works":["https://openalex.org/W160000103","https://openalex.org/W4255841085","https://openalex.org/W982387674","https://openalex.org/W7095734857","https://openalex.org/W2216991259","https://openalex.org/W151572436","https://openalex.org/W185293372","https://openalex.org/W4251166369","https://openalex.org/W196090874","https://openalex.org/W4242987328"],"abstract_inverted_index":{"Bei":[0],"einer":[1,18],"voraussichtlichen":[2],"Vervierfachung":[3],"der":[4,73],"Internetnutzung":[5],"in":[6,30,110],"den":[7],"n\u00e4chsten":[8],"zwei":[9],"bis":[10],"drei":[11],"Jahren":[12],"(Morgan":[13,40],"Stanley":[14,41],"Dean":[15,42],"Witter":[16,43],"2001),":[17,44],"fortschreitenden":[19],"Ausbreitung":[20],"des":[21],"Wireless-Internet":[22],"(eTForecasts":[23],"2001)":[24],"sowie":[25],"einem":[26],"zuk\u00fcnftigen":[27],"Wirtschaftswachstum,":[28],"das":[29,49],"absehbarer":[31],"Zeit":[32,113],"zu":[33,116],"hundert":[34],"Prozent":[35],"vom":[36,69],"Internet":[37,50,66,80,115],"ausgehen":[38],"wird":[39,97],"werden":[45],"immer":[46],"mehr":[47],"Anbieter":[48],"zur":[51,55],"Vermarktung,":[52],"aber":[53],"auch":[54],"Erstellung":[56],"von":[57,89],"Dienstleistungen":[58],"nutzen.":[59],"Bis":[60],"jetzt":[61],"sind":[62],"die":[63,101,105],"Zuwachsraten":[64],"im":[65,114],"allerdings":[67],"haupts\u00e4chlich":[68,86],"Retail-Bereich":[70],"ausgegangen,":[71],"und":[72,91,104],"Service-Bereich":[74],"wurde":[75,81],"fast":[76],"g\u00e4nzlich":[77],"ausgeschlossen.":[78],"Das":[79],"neben":[82],"seiner":[83],"Pr\u00e4sentations-und":[84],"Kommunikationsfunktion":[85],"zum":[87],"Vertrieb":[88],"unkomplizierten":[90],"h\u00e4ufig":[92],"standardisierten":[93],"Produkten":[94],"genutzt.":[95],"Dies":[96],"sich":[98],"jedoch":[99],"durch":[100],"technologischen":[102],"Ver\u00e4nderungen":[103],"M\u00f6glichkeit,":[106],"deutlich":[107,111],"gr\u00f6\u00dfere":[108],"Datenmengen":[109],"k\u00fcrzerer":[112],"transportieren,":[117],"grundlegend":[118],"\u00e4ndern":[119],"(E-Service":[120],"2001).":[121]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":3},{"year":2020,"cited_by_count":1}],"updated_date":"2026-10-10T09:11:00.788812","created_date":"2016-06-24T00:00:00"}