{"id":"https://openalex.org/W149128392","doi":null,"title":"Effects of Workplace Friendship on Employee Job Satisfaction, Organizational Citizenship Behavior, Turnover Intention, Absenteeism, and Task Performance","display_name":"Effects of Workplace Friendship on Employee Job Satisfaction, Organizational Citizenship Behavior, Turnover Intention, Absenteeism, and Task Performance","publication_year":2011,"publication_date":"2011-01-01","ids":{"openalex":"https://openalex.org/W149128392","mag":"149128392"},"language":"en","primary_location":{"id":"pmh:oai:scholarworks.umass.edu:gradconf_hospitality-1053","doi":null,"is_oa":true,"landing_page_url":"https://scholarworks.umass.edu/gradconf_hospitality/2011/Poster/123","pdf_url":"https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1053&context=gradconf_hospitality","source":{"id":"https://openalex.org/S4306402240","display_name":"ScholarWorks@UMassAmherst (University of Massachusetts Amherst)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I24603500","host_organization_name":"University of Massachusetts Amherst","host_organization_lineage":["https://openalex.org/I24603500"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Graduate Student Research Conference in Hospitality and Tourism","raw_type":"text"},"volume":null,"type":"conference-paper","indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1053&context=gradconf_hospitality","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5059017893","display_name":"JungHoon Jay Lee","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"JungHoon Jay Lee","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5005571874","display_name":"Chihyung \u201cMichael\u201d Ok","orcid":"https://orcid.org/0000-0002-9420-0569","observed_orcids":["https://orcid.org/0000-0002-9420-0569"]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Chihyung Ok","raw_affiliation_strings":[],"raw_orcid":"https://orcid.org/0000-0002-9420-0569","affiliations":[]}],"institutions":[],"countries_distinct_count":0,"institutions_distinct_count":0,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":4.1508,"has_fulltext":true,"cited_by_count":18,"citation_normalized_percentile":{"value":0.91214058,"is_in_top_1_percent":false,"is_in_top_10_percent":true},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10006","display_name":"Job Satisfaction and Organizational Behavior","score":0.9711999893188477,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14309","display_name":"Employee Performance and Management","score":0.026900000870227814,"subfield":{"id":"https://openalex.org/subfields/3307","display_name":"Human Factors and Ergonomics"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11543","display_name":"Employee Performance and Motivation","score":0.00019999999494757503,"subfield":{"id":"https://openalex.org/subfields/1407","display_name":"Organizational Behavior and Human Resource Management"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/workplace-friendship","display_name":"workplace friendship","score":0.9990000128746033},{"id":"https://openalex.org/keywords/job-satisfaction","display_name":"job satisfaction","score":0.8169999718666077},{"id":"https://openalex.org/keywords/organizational-citizenship-behavior","display_name":"organizational citizenship behavior","score":0.9990000128746033},{"id":"https://openalex.org/keywords/turnover-intention","display_name":"turnover intention","score":1.0},{"id":"https://openalex.org/keywords/absenteeism","display_name":"absenteeism","score":0.9990000128746033},{"id":"https://openalex.org/keywords/task-performance","display_name":"task performance","score":0.9729999899864197},{"id":"https://openalex.org/keywords/hotel-employees","display_name":"hotel employees","score":0.9319999814033508},{"id":"https://openalex.org/keywords/hospitality-industry","display_name":"hospitality industry","score":0.8840000033378601},{"id":"https://openalex.org/keywords/employee-attitudes","display_name":"employee attitudes","score":0.41100001335144043}],"concepts":[{"id":"https://openalex.org/C27400517","wikidata":"https://www.wikidata.org/wiki/Q332278","display_name":"Absenteeism","level":2,"score":0.7812789678573608},{"id":"https://openalex.org/C2778736484","wikidata":"https://www.wikidata.org/wiki/Q491","display_name":"Friendship","level":2,"score":0.70147305727005},{"id":"https://openalex.org/C107482638","wikidata":"https://www.wikidata.org/wiki/Q815825","display_name":"Hospitality","level":3,"score":0.6615449786186218},{"id":"https://openalex.org/C2718322","wikidata":"https://www.wikidata.org/wiki/Q629463","display_name":"Job satisfaction","level":2,"score":0.6229603290557861},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.583859920501709},{"id":"https://openalex.org/C126583095","wikidata":"https://www.wikidata.org/wiki/Q1548752","display_name":"Organizational citizenship behavior","level":3,"score":0.5786539316177368},{"id":"https://openalex.org/C26077564","wikidata":"https://www.wikidata.org/wiki/Q1910318","display_name":"Turnover","level":2,"score":0.5614930987358093},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.5308262705802917},{"id":"https://openalex.org/C150706916","wikidata":"https://www.wikidata.org/wiki/Q6206702","display_name":"Job attitude","level":4,"score":0.48132145404815674},{"id":"https://openalex.org/C525551149","wikidata":"https://www.wikidata.org/wiki/Q1495452","display_name":"Hospitality industry","level":3,"score":0.47998544573783875},{"id":"https://openalex.org/C174954385","wikidata":"https://www.wikidata.org/wiki/Q6206740","display_name":"Job performance","level":3,"score":0.4375397264957428},{"id":"https://openalex.org/C2780451532","wikidata":"https://www.wikidata.org/wiki/Q759676","display_name":"Task (project management)","level":2,"score":0.41683465242385864},{"id":"https://openalex.org/C83030740","wikidata":"https://www.wikidata.org/wiki/Q267236","display_name":"Organizational commitment","level":2,"score":0.38820189237594604},{"id":"https://openalex.org/C39549134","wikidata":"https://www.wikidata.org/wiki/Q133080","display_name":"Public relations","level":1,"score":0.3284029960632324},{"id":"https://openalex.org/C187736073","wikidata":"https://www.wikidata.org/wiki/Q2920921","display_name":"Management","level":1,"score":0.12193039059638977},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0758751630783081},{"id":"https://openalex.org/C162324750","wikidata":"https://www.wikidata.org/wiki/Q8134","display_name":"Economics","level":0,"score":0.0},{"id":"https://openalex.org/C18918823","wikidata":"https://www.wikidata.org/wiki/Q49389","display_name":"Tourism","level":2,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0}],"mesh":[],"locations_count":3,"locations":[{"id":"pmh:oai:scholarworks.umass.edu:gradconf_hospitality-1053","doi":null,"is_oa":true,"landing_page_url":"https://scholarworks.umass.edu/gradconf_hospitality/2011/Poster/123","pdf_url":"https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1053&context=gradconf_hospitality","source":{"id":"https://openalex.org/S4306402240","display_name":"ScholarWorks@UMassAmherst (University of Massachusetts Amherst)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I24603500","host_organization_name":"University of Massachusetts Amherst","host_organization_lineage":["https://openalex.org/I24603500"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Graduate Student Research Conference in Hospitality and Tourism","raw_type":"text"},{"id":"pmh:oai:scholarworks.umass.edu:20.500.14394/29951","doi":null,"is_oa":false,"landing_page_url":"https://hdl.handle.net/20.500.14394/29951","pdf_url":null,"source":{"id":"https://openalex.org/S4306402240","display_name":"ScholarWorks@UMassAmherst (University of Massachusetts Amherst)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I24603500","host_organization_name":"University of Massachusetts Amherst","host_organization_lineage":["https://openalex.org/I24603500"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"published","raw_type":"Poster"},{"id":"mag:149128392","doi":null,"is_oa":false,"landing_page_url":"https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1053&context=gradconf_hospitality","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":{"id":"pmh:oai:scholarworks.umass.edu:gradconf_hospitality-1053","doi":null,"is_oa":true,"landing_page_url":"https://scholarworks.umass.edu/gradconf_hospitality/2011/Poster/123","pdf_url":"https://scholarworks.umass.edu/cgi/viewcontent.cgi?article=1053&context=gradconf_hospitality","source":{"id":"https://openalex.org/S4306402240","display_name":"ScholarWorks@UMassAmherst (University of Massachusetts Amherst)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":"https://openalex.org/I24603500","host_organization_name":"University of Massachusetts Amherst","host_organization_lineage":["https://openalex.org/I24603500"],"host_organization_lineage_names":[],"type":"repository"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"Graduate Student Research Conference in Hospitality and Tourism","raw_type":"text"},"sustainable_development_goals":[{"display_name":"Decent work and economic growth","score":1.0,"id":"https://metadata.un.org/sdg/8"}],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":true,"grobid_xml":true},"content_urls":{"pdf":"https://content.openalex.org/works/W149128392.pdf","grobid_xml":"https://content.openalex.org/works/W149128392.grobid-xml"},"referenced_works_count":14,"referenced_works":["https://openalex.org/W209723695","https://openalex.org/W244234866","https://openalex.org/W1594244392","https://openalex.org/W1965337690","https://openalex.org/W1982210139","https://openalex.org/W2027051144","https://openalex.org/W2029560023","https://openalex.org/W2032385226","https://openalex.org/W2054913454","https://openalex.org/W2082599960","https://openalex.org/W2106096361","https://openalex.org/W2162386798","https://openalex.org/W3023007740","https://openalex.org/W4250805576"],"related_works":["https://openalex.org/W2906733762","https://openalex.org/W2806819666","https://openalex.org/W4206694112","https://openalex.org/W2944212815","https://openalex.org/W2220801931","https://openalex.org/W2342106619","https://openalex.org/W3188807703","https://openalex.org/W2082599960","https://openalex.org/W2941079758","https://openalex.org/W7047869225"],"abstract_inverted_index":{"Today\u2019s":[0],"hospitality":[1,65],"employees":[2,15],"spend":[3],"a":[4,31],"large":[5],"portion":[6],"of":[7,22,33,75],"their":[8,83],"lives":[9],"at":[10,19],"work.":[11,20],"Accordingly,":[12],"friendships":[13],"between/among":[14],"are":[16],"often":[17],"formed":[18],"Findings":[21],"prior":[23],"studies":[24],"have":[25,55],"suggested":[26],"that":[27],"workplace":[28,76],"friendship":[29,42,77],"has":[30],"variety":[32],"positive":[34],"functions":[35],"for":[36,58],"both":[37],"individuals":[38],"and":[39,48,85,88,98],"organizations.":[40],"Workplace":[41],"facilitates":[43],"increased":[44],"communication,":[45],"respect,":[46],"securities,":[47],"trust":[49],"among":[50],"employees.":[51],"These":[52],"rewarding":[53],"benefits":[54],"meaningful":[56],"implications":[57],"the":[59,64,72],"employees\u2019":[60,80],"job-related":[61],"outcomes":[62],"in":[63],"industry.":[66],"Thus,":[67],"this":[68],"study":[69],"will":[70],"examine":[71],"direct":[73,87],"effect":[74,90],"on":[78,91],"hotel":[79],"attitude":[81],"toward":[82],"job":[84],"its":[86],"indirect":[89],"organizational":[92],"citizenship":[93],"behavior,":[94],"turnover":[95],"intention,":[96],"absenteeism,":[97],"task":[99],"performance.":[100]},"counts_by_year":[{"year":2024,"cited_by_count":4},{"year":2023,"cited_by_count":1},{"year":2022,"cited_by_count":2},{"year":2021,"cited_by_count":1},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2015,"cited_by_count":2},{"year":2013,"cited_by_count":1},{"year":2012,"cited_by_count":1}],"updated_date":"2026-10-27T15:51:10.671819","created_date":"2016-06-24T00:00:00"}