{"id":"https://openalex.org/W1480033286","doi":null,"title":"Studying customer loyalty at Daewoo express bus service, Pakistan","display_name":"Studying customer loyalty at Daewoo express bus service, Pakistan","publication_year":2013,"publication_date":"2013-09-01","ids":{"openalex":"https://openalex.org/W1480033286","mag":"1480033286"},"language":"en","primary_location":{"id":"pmh:oai:doaj.org/article:5be07ac13c4442a58af7b72293b7df36","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/5be07ac13c4442a58af7b72293b7df36","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"LogForum, Vol 9, Iss 3 (2013)","raw_type":"article"},"volume":null,"type":"article","is_traditional":true,"indexed_in":["doaj"],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"https://doaj.org/article/5be07ac13c4442a58af7b72293b7df36","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5032186244","display_name":"Sheikh Usman Yousaf","orcid":"https://orcid.org/0000-0001-5021-3336","observed_orcids":["https://orcid.org/0000-0001-5021-3336"]},"institutions":[{"id":"https://openalex.org/I12469534","display_name":"Quaid-i-Azam University","ror":"https://ror.org/04s9hft57","country_code":"PK","type":"education","lineage":["https://openalex.org/I12469534"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Usman Yousaf","raw_affiliation_strings":["Quaid Azam University, Islamabad, Pakistan,","Quaid Azam School of Management Sciences Quaid Azam University, Islamabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Quaid Azam University, Islamabad, Pakistan,","institution_ids":["https://openalex.org/I12469534"]},{"raw_affiliation_string":"Quaid Azam School of Management Sciences Quaid Azam University, Islamabad, Pakistan","institution_ids":["https://openalex.org/I12469534"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5021748708","display_name":"Javeria Yousaf","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I160968435","display_name":"University of Sargodha","ror":"https://ror.org/0086rpr26","country_code":"PK","type":"education","lineage":["https://openalex.org/I160968435"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Javeria Yousaf","raw_affiliation_strings":["University of Sargodha, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Sargodha, Pakistan","institution_ids":["https://openalex.org/I160968435"]}]},{"author_position":"middle","author":{"id":"https://openalex.org/A5078318625","display_name":"Mohsin Altaf","orcid":"https://orcid.org/0000-0002-7377-7801","observed_orcids":["https://orcid.org/0000-0002-7377-7801"]},"institutions":[{"id":"https://openalex.org/I160968435","display_name":"University of Sargodha","ror":"https://ror.org/0086rpr26","country_code":"PK","type":"education","lineage":["https://openalex.org/I160968435"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Mohsin Altaf","raw_affiliation_strings":["University of Sargodha, Pakistan,","Department of Commerce, University of Sargodha, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University of Sargodha, Pakistan,","institution_ids":["https://openalex.org/I160968435"]},{"raw_affiliation_string":"Department of Commerce, University of Sargodha, Pakistan","institution_ids":["https://openalex.org/I160968435"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009445031","display_name":"Mohammad Majid Mehmood Bagram","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I181355716","display_name":"Allama Iqbal Open University","ror":"https://ror.org/04vympt94","country_code":"PK","type":"education","lineage":["https://openalex.org/I181355716"]}],"countries":["PK"],"is_corresponding":false,"raw_author_name":"Mohammad Majid Mehmood Bagram","raw_affiliation_strings":["Allama Iqbal Open University, Islamabad, Pakistan"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"Allama Iqbal Open University, Islamabad, Pakistan","institution_ids":["https://openalex.org/I181355716"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":3,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4678,"has_fulltext":false,"cited_by_count":6,"citation_normalized_percentile":{"value":0.87358146,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":93},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9990000128746033,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10698","display_name":"Transportation Planning and Optimization","score":0.0006000000284984708,"subfield":{"id":"https://openalex.org/subfields/3313","display_name":"Transportation"},"field":{"id":"https://openalex.org/fields/33","display_name":"Social Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/customer-loyalty","display_name":"customer loyalty","score":1.0},{"id":"https://openalex.org/keywords/bus-services","display_name":"bus services","score":0.421999990940094},{"id":"https://openalex.org/keywords/customer-satisfaction","display_name":"customer satisfaction","score":0.777999997138977},{"id":"https://openalex.org/keywords/service-quality","display_name":"service quality","score":0.9829999804496765},{"id":"https://openalex.org/keywords/price-perception","display_name":"price perception","score":0.8610000014305115},{"id":"https://openalex.org/keywords/service-reliability","display_name":"service reliability","score":0.902999997138977},{"id":"https://openalex.org/keywords/passenger-transport","display_name":"passenger transport","score":0.699999988079071},{"id":"https://openalex.org/keywords/sargodha","display_name":"Sargodha","score":0.9359999895095825}],"concepts":[{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5936815142631531},{"id":"https://openalex.org/C2776967331","wikidata":"https://www.wikidata.org/wiki/Q1132131","display_name":"Loyalty","level":2,"score":0.5300424098968506},{"id":"https://openalex.org/C146897074","wikidata":"https://www.wikidata.org/wiki/Q1932925","display_name":"Loyalty business model","level":4,"score":0.5140138864517212},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5031806826591492},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.37768658995628357},{"id":"https://openalex.org/C112698675","wikidata":"https://www.wikidata.org/wiki/Q37038","display_name":"Advertising","level":1,"score":0.3614974915981293},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.34330347180366516},{"id":"https://openalex.org/C76155785","wikidata":"https://www.wikidata.org/wiki/Q418","display_name":"Telecommunications","level":1,"score":0.3340698778629303},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.26134437322616577}],"mesh":[],"locations_count":1,"locations":[{"id":"pmh:oai:doaj.org/article:5be07ac13c4442a58af7b72293b7df36","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/5be07ac13c4442a58af7b72293b7df36","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"LogForum, Vol 9, Iss 3 (2013)","raw_type":"article"}],"best_oa_location":{"id":"pmh:oai:doaj.org/article:5be07ac13c4442a58af7b72293b7df36","doi":null,"is_oa":true,"landing_page_url":"https://doaj.org/article/5be07ac13c4442a58af7b72293b7df36","pdf_url":null,"source":{"id":"https://openalex.org/S4306401280","display_name":"DOAJ (DOAJ: Directory of Open Access Journals)","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"repository"},"license":"cc-by-sa","license_id":"https://openalex.org/licenses/cc-by-sa","version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"LogForum, Vol 9, Iss 3 (2013)","raw_type":"article"},"sustainable_development_goals":[],"study_designs":[{"display_name":"Observational Study","id":"https://openalex.org/study-designs/observational-study"}],"awards":[],"funders":[],"has_content":{"grobid_xml":false,"pdf":false},"content_urls":null,"referenced_works_count":18,"referenced_works":["https://openalex.org/W196121739","https://openalex.org/W1492078564","https://openalex.org/W1534134546","https://openalex.org/W1689771227","https://openalex.org/W1979907230","https://openalex.org/W1989528006","https://openalex.org/W1997007531","https://openalex.org/W2001214813","https://openalex.org/W2057305875","https://openalex.org/W2071116515","https://openalex.org/W2072357916","https://openalex.org/W2073020444","https://openalex.org/W2075578818","https://openalex.org/W2086943355","https://openalex.org/W2094013842","https://openalex.org/W2150287387","https://openalex.org/W2333954233","https://openalex.org/W2500387463"],"related_works":["https://openalex.org/W3003058931","https://openalex.org/W7196962821","https://openalex.org/W3160123541","https://openalex.org/W7061082426","https://openalex.org/W2939096462","https://openalex.org/W7215283906","https://openalex.org/W4296752597","https://openalex.org/W3127162129","https://openalex.org/W4288044831","https://openalex.org/W7169223119"],"abstract_inverted_index":{"Background:":[0],"Meeting":[1],"service":[2,91,182],"quality":[3,92],"standards":[4],"and":[5,25,84,109,119,126,131,184],"striving":[6],"for":[7],"loyalty":[8,62,123,159],"are":[9],"two":[10],"critical":[11],"areas":[12],"which":[13,187],"have":[14],"until":[15],"now":[16],"been":[17],"overlooked":[18],"by":[19,70],"both":[20],"the":[21,30,59,90,136,144,176,180],"passenger":[22,104],"transport":[23,105],"industry":[24],"academia":[26],"in":[27,46,68,89,102,179],"Pakistan":[28],"therefore":[29],"study":[31,58,137],"sheds":[32],"useful":[33],"light":[34],"on":[35],"an":[36],"issue":[37],"hitherto":[38],"untouched.":[39],"Therefore":[40],"increased":[41],"sample":[42,78],"size":[43],"will":[44],"help":[45],"increasing":[47],"generalizability":[48],"of":[49,61,79,93,141,175],"study.":[50],"\\n":[51,107],"\\n\\tMethods:":[52],"This":[53,111],"paper":[54,112],"is":[55,116,143],"designed":[56],"to":[57,172],"level":[60,183],"at":[63,160],"Daewoo":[64,94,161,188],"Express":[65,95],"Bus":[66,96],"Service":[67,97],"Sargodha":[69],"measuring":[71],"customer":[72],"satisfaction.":[73],"Researchers":[74],"used":[75],"a":[76,117],"small":[77],"only":[80,85],"96":[81],"respondents":[82],"(passengers)":[83],"studies":[86],"customer's":[87],"behavior":[88],"however":[98],"it":[99],"may":[100],"differ":[101],"other":[103,149],"services.":[106],"\\n\\tResults":[108],"conclusions:":[110],"reveals":[113],"that":[114,139],"there":[115],"positive":[118],"significant":[120],"relationship":[121],"between":[122],"(dependant":[124],"variable)":[125],"price":[127],"perceptions,":[128,153],"reliability,":[129,155],"retrieving":[130],"smoothing":[132],"(independent":[133],"variables).":[134],"However,":[135],"found":[138],"reliability":[140],"services":[142],"most":[145],"important":[146],"dimension":[147],"among":[148],"independent":[150],"variables":[151],"(price":[152],"smoothing,":[154],"retrieving)":[156],"effecting":[157],"customers":[158],"Express.":[162],"Paper":[163],"under":[164],"consideration":[165],"would":[166],"surely":[167],"assist":[168],"Daewoo`s":[169],"management":[170],"team":[171],"take":[173],"care":[174],"loopholes":[177],"existing":[178],"current":[181],"likely":[185],"threats":[186],"might":[189],"face.":[190]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2019,"cited_by_count":1},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2016,"cited_by_count":1},{"year":2015,"cited_by_count":1}],"updated_date":"2026-10-30T12:39:25.321706","created_date":"2016-06-24T00:00:00"}