{"id":"https://openalex.org/W1458346262","doi":null,"title":"Review On Expectancy Disconfirmation Theory (EDT) Model In B2C E-Commerce","display_name":"Review On Expectancy Disconfirmation Theory (EDT) Model In B2C E-Commerce","publication_year":2012,"publication_date":"2012-12-01","ids":{"openalex":"https://openalex.org/W1458346262","mag":"1458346262"},"language":"en","primary_location":{"id":"mag:1458346262","doi":null,"is_oa":false,"landing_page_url":"http://seminar.utmspace.edu.my/jisri/download/F_FinalPublished/Pub12_ExpectancyDisconfirmationTheory_inB2C_eCommerce_amend.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":false,"oa_status":"closed","oa_url":null,"any_repository_has_fulltext":false},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5049005317","display_name":"Naeimeh Elkhani","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Naeimeh Elkhani","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"last","author":{"id":"https://openalex.org/A5109887509","display_name":"Aryati Bakri","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I4576418","display_name":"University of Technology Malaysia","ror":"https://ror.org/026w31v75","country_code":"MY","type":"education","lineage":["https://openalex.org/I4576418"]}],"countries":["MY"],"is_corresponding":false,"raw_author_name":"Aryati Bakri","raw_affiliation_strings":["UniversitI Teknologi Malaysia"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"UniversitI Teknologi Malaysia","institution_ids":["https://openalex.org/I4576418"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.4262,"has_fulltext":false,"cited_by_count":49,"citation_normalized_percentile":{"value":0.8726227,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":89,"max":99},"biblio":{"volume":null,"issue":null,"first_page":null,"last_page":null},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.9951000213623047,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10068","display_name":"Technology Adoption and User Behaviour","score":0.003000000026077032,"subfield":{"id":"https://openalex.org/subfields/1802","display_name":"Information Systems and Management"},"field":{"id":"https://openalex.org/fields/18","display_name":"Decision Sciences"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T14244","display_name":"Consumer Behavior and Marketing Influence","score":0.0010999999940395355,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/expectation-disconfirmation-theory","display_name":"expectancy disconfirmation theory","score":0.9419999718666077},{"id":"https://openalex.org/keywords/customer-satisfaction-measurement","display_name":"customer satisfaction measurement","score":0.8690000176429749},{"id":"https://openalex.org/keywords/b2c-e-commerce","display_name":"B2C e-commerce","score":0.996999979019165},{"id":"https://openalex.org/keywords/customer-expectations","display_name":"customer expectations","score":0.656000018119812},{"id":"https://openalex.org/keywords/perceived-service-quality","display_name":"perceived service quality","score":0.8130000233650208},{"id":"https://openalex.org/keywords/e-commerce","display_name":"e-commerce","score":0.41499999165534973}],"concepts":[{"id":"https://openalex.org/C188353592","wikidata":"https://www.wikidata.org/wiki/Q450586","display_name":"Expectancy theory","level":2,"score":0.8026469349861145},{"id":"https://openalex.org/C191511416","wikidata":"https://www.wikidata.org/wiki/Q999278","display_name":"Customer satisfaction","level":2,"score":0.7139735221862793},{"id":"https://openalex.org/C77197577","wikidata":"https://www.wikidata.org/wiki/Q17009646","display_name":"Customer delight","level":5,"score":0.6308577060699463},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.6044219732284546},{"id":"https://openalex.org/C2779530757","wikidata":"https://www.wikidata.org/wiki/Q1207505","display_name":"Quality (philosophy)","level":2,"score":0.5332096815109253},{"id":"https://openalex.org/C101276457","wikidata":"https://www.wikidata.org/wiki/Q5196474","display_name":"Customer retention","level":4,"score":0.4880479574203491},{"id":"https://openalex.org/C140781008","wikidata":"https://www.wikidata.org/wiki/Q1221081","display_name":"Service quality","level":3,"score":0.44743624329566956},{"id":"https://openalex.org/C63207073","wikidata":"https://www.wikidata.org/wiki/Q1076010","display_name":"Customer to customer","level":5,"score":0.44597673416137695},{"id":"https://openalex.org/C78597825","wikidata":"https://www.wikidata.org/wiki/Q484847","display_name":"E-commerce","level":2,"score":0.428632527589798},{"id":"https://openalex.org/C57660159","wikidata":"https://www.wikidata.org/wiki/Q5196460","display_name":"Customer intelligence","level":5,"score":0.41183072328567505},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.38590338826179504},{"id":"https://openalex.org/C15744967","wikidata":"https://www.wikidata.org/wiki/Q9418","display_name":"Psychology","level":0,"score":0.32269394397735596},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.26635488867759705},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.22439736127853394},{"id":"https://openalex.org/C77805123","wikidata":"https://www.wikidata.org/wiki/Q161272","display_name":"Social psychology","level":1,"score":0.1685490608215332},{"id":"https://openalex.org/C136764020","wikidata":"https://www.wikidata.org/wiki/Q466","display_name":"World Wide Web","level":1,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0}],"mesh":[],"locations_count":1,"locations":[{"id":"mag:1458346262","doi":null,"is_oa":false,"landing_page_url":"http://seminar.utmspace.edu.my/jisri/download/F_FinalPublished/Pub12_ExpectancyDisconfirmationTheory_inB2C_eCommerce_amend.pdf","pdf_url":null,"source":null,"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":null,"raw_type":null}],"best_oa_location":null,"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"pdf":false,"grobid_xml":false},"content_urls":null,"referenced_works_count":42,"referenced_works":["https://openalex.org/W64255906","https://openalex.org/W1536418809","https://openalex.org/W1549078745","https://openalex.org/W1564028698","https://openalex.org/W1689771227","https://openalex.org/W1965145950","https://openalex.org/W1974950726","https://openalex.org/W1979432935","https://openalex.org/W1979907230","https://openalex.org/W1979928421","https://openalex.org/W1983225075","https://openalex.org/W1983364918","https://openalex.org/W1989502954","https://openalex.org/W2010427130","https://openalex.org/W2021590458","https://openalex.org/W2027068420","https://openalex.org/W2027526741","https://openalex.org/W2028184439","https://openalex.org/W2048553209","https://openalex.org/W2050322732","https://openalex.org/W2055476927","https://openalex.org/W2068322856","https://openalex.org/W2069932235","https://openalex.org/W2073462901","https://openalex.org/W2075565217","https://openalex.org/W2076287342","https://openalex.org/W2076777307","https://openalex.org/W2085211624","https://openalex.org/W2085244182","https://openalex.org/W2087836953","https://openalex.org/W2103356704","https://openalex.org/W2110506823","https://openalex.org/W2118275441","https://openalex.org/W2120115642","https://openalex.org/W2125852772","https://openalex.org/W2175227141","https://openalex.org/W2258133373","https://openalex.org/W2322174668","https://openalex.org/W2333954233","https://openalex.org/W2412164874","https://openalex.org/W2417372395","https://openalex.org/W3110827637"],"related_works":["https://openalex.org/W3124920530","https://openalex.org/W3123380715","https://openalex.org/W2762688448","https://openalex.org/W2981266640","https://openalex.org/W1972988534","https://openalex.org/W4206446715","https://openalex.org/W4407983135","https://openalex.org/W4403274675","https://openalex.org/W2393556979","https://openalex.org/W2171464917"],"abstract_inverted_index":{"This":[0],"study":[1],"focuses":[2],"on":[3,58,153],"a":[4,12,36,205,213,228],"review":[5,152],"of":[6,43,61,68,113,127,137,149,164,216,219,231,234],"\u201cExpectancy":[7,96],"Disconfirmation":[8,97],"Theory\u201d":[9,98],"(EDT)":[10,99],"as":[11,103],"famous":[13],"theory":[14,105,131],"in":[15,51,119,162],"measuring":[16,72,107,123],"customer\u2019s":[17,63,73,147],"satisfaction.":[18,54,125],"In":[19,224],"today\u2019s":[20],"competitive":[21],"e-marketplace,":[22],"e-businesses":[23],"that":[24,79,90,168],"determine":[25],"an":[26,76,104],"efficient":[27],"strategic":[28],"think":[29],"behind":[30],"their":[31,158],"e-commerce":[32],"activities":[33],"involve":[34,183],"designing":[35],"qualified":[37],"website":[38],"and":[39,45,84,139,157,160,173,186,190,199,222,237],"presenting":[40],"good":[41,206],"quality":[42,112,136],"products":[44,114],"services":[46,116,138],"will":[47],"be":[48,204],"more":[49],"successful":[50],"attracting":[52,62],"customer":[53,108],"These":[55],"points":[56],"emphasize":[57],"the":[59,66,165,217,232],"importance":[60],"satisfaction":[64,74,109],"for":[65,106,122],"vita":[67],"e-businesses.":[69],"That\u2019s":[70,239],"why":[71,240],"by":[75,143,244],"empowerment":[77],"tool":[78],"has":[80],"ability":[81],"to":[82,134,203],"cover":[83],"make":[85],"relationship":[86],"among":[87],"all":[88],"concepts":[89],"are":[91],"explained":[92],"above":[93],"is":[94,101,117,132,242],"imperative.":[95],"which":[100,141],"defined":[102],"from":[110,146],"perceived":[111],"or":[115],"reviewed":[118],"this":[120,130],"research":[121],"customers":[124],"Evolution":[126],"\u201cEDT\u201d":[128],"shown":[129,167],"able":[133],"measure":[135,215,230],"information":[140,196],"provided":[142],"B2C":[144],"E-commerce":[145],"point":[148],"view.":[150],"Moreover,":[151],"EDT":[154],"measurement":[155],"methods":[156],"strengths":[159],"weaknesses":[161],"accuracy":[163],"results":[166],"Additive":[169],"Difference":[170],"Model":[171,176],"(ADM)":[172],"Direct":[174],"Effects":[175],"(DEM)":[177],"worked":[178],"well":[179],"across":[180],"both":[181],"standards":[182],"customer\u2018s":[184,220,235],"expectation":[185,221,236],"desire.":[187,223,238],"Between":[188],"DEM":[189,201],"ADM":[191,226],"methods,":[192],"when":[193],"managers":[194],"need":[195],"about":[197],"desires":[198],"expectations":[200],"appears":[202],"choice":[207],"but":[208],"it":[209,241],"does":[210],"not":[211],"provide":[212,227],"distinct":[214,229],"disconfirmation":[218,233],"versus":[225],"concerned":[243],"managerial":[245],"issues.":[246]},"counts_by_year":[{"year":2025,"cited_by_count":1},{"year":2024,"cited_by_count":5},{"year":2023,"cited_by_count":2},{"year":2022,"cited_by_count":5},{"year":2021,"cited_by_count":8},{"year":2020,"cited_by_count":3},{"year":2019,"cited_by_count":5},{"year":2018,"cited_by_count":8},{"year":2017,"cited_by_count":5},{"year":2016,"cited_by_count":5},{"year":2013,"cited_by_count":2}],"updated_date":"2026-09-26T08:19:03.415552","created_date":"2016-06-24T00:00:00"}
