{"id":"https://openalex.org/W145776651","doi":null,"title":"Service Co-Creation with the Customer: the Role of Information Systems","display_name":"Service Co-Creation with the Customer: the Role of Information Systems","publication_year":2008,"publication_date":"2008-01-01","ids":{"openalex":"https://openalex.org/W145776651","mag":"145776651"},"language":"en","primary_location":{"id":"pmh:oai:aisel.aisnet.org:ecis2008-1209","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ecis2008/92","pdf_url":"http://aisel.aisnet.org/ecis2008/92","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2008 Proceedings","raw_type":"text"},"volume":null,"type":"article","is_traditional":true,"indexed_in":[],"open_access":{"is_oa":true,"oa_status":"green","oa_url":"http://aisel.aisnet.org/ecis2008/92","any_repository_has_fulltext":true},"authorships":[{"author_position":"first","author":{"id":"https://openalex.org/A5108290667","display_name":"Audrey Grace","orcid":null,"observed_orcids":[]},"institutions":[],"countries":[],"is_corresponding":false,"raw_author_name":"Audrey Grace","raw_affiliation_strings":[],"raw_orcid":null,"affiliations":[]},{"author_position":"middle","author":{"id":"https://openalex.org/A5069296857","display_name":"Pat Finnegan","orcid":null,"observed_orcids":[]},"institutions":[{"id":"https://openalex.org/I27577105","display_name":"University College Cork","ror":"https://ror.org/03265fv13","country_code":"IE","type":"education","lineage":["https://openalex.org/I27577105"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Pat Finnegan","raw_affiliation_strings":["University College Cork, Cork, Ireland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University College Cork, Cork, Ireland","institution_ids":["https://openalex.org/I27577105"]}]},{"author_position":"last","author":{"id":"https://openalex.org/A5009564684","display_name":"Tom Butler","orcid":"https://orcid.org/0000-0002-4053-183X","observed_orcids":["https://orcid.org/0000-0002-4053-183X"]},"institutions":[{"id":"https://openalex.org/I27577105","display_name":"University College Cork","ror":"https://ror.org/03265fv13","country_code":"IE","type":"education","lineage":["https://openalex.org/I27577105"]}],"countries":["IE"],"is_corresponding":false,"raw_author_name":"Tom Butler","raw_affiliation_strings":["University College Cork, Cork, Ireland"],"raw_orcid":null,"affiliations":[{"raw_affiliation_string":"University College Cork, Cork, Ireland","institution_ids":["https://openalex.org/I27577105"]}]}],"institutions":[],"countries_distinct_count":1,"institutions_distinct_count":1,"corresponding_author_ids":[],"corresponding_institution_ids":[],"apc_list":null,"apc_paid":null,"fwci":1.6932,"has_fulltext":true,"cited_by_count":11,"citation_normalized_percentile":{"value":0.89866276,"is_in_top_1_percent":false,"is_in_top_10_percent":false},"cited_by_percentile_year":{"min":88,"max":97},"biblio":{"volume":null,"issue":null,"first_page":"1656","last_page":"1667"},"is_retracted":false,"is_paratext":false,"is_xpac":false,"primary_topic":{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},"topics":[{"id":"https://openalex.org/T11114","display_name":"Service and Product Innovation","score":0.9994999766349792,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T10154","display_name":"Customer Service Quality and Loyalty","score":0.0003000000142492354,"subfield":{"id":"https://openalex.org/subfields/1406","display_name":"Marketing"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}},{"id":"https://openalex.org/T11024","display_name":"Information Systems Theories and Implementation","score":9.999999747378752e-05,"subfield":{"id":"https://openalex.org/subfields/1404","display_name":"Management Information Systems"},"field":{"id":"https://openalex.org/fields/14","display_name":"Business, Management and Accounting"},"domain":{"id":"https://openalex.org/domains/2","display_name":"Social Sciences"}}],"keywords":[{"id":"https://openalex.org/keywords/service-co-creation","display_name":"service co-creation","score":0.9959999918937683},{"id":"https://openalex.org/keywords/information-systems","display_name":"information systems","score":0.6919999718666077},{"id":"https://openalex.org/keywords/financial-services","display_name":"financial services","score":0.7760000228881836},{"id":"https://openalex.org/keywords/activity-theory","display_name":"activity theory","score":0.6869999766349792},{"id":"https://openalex.org/keywords/conceptual-model","display_name":"conceptual model","score":0.6899999976158142},{"id":"https://openalex.org/keywords/customer-relationship-management","display_name":"customer relationship management","score":0.7390000224113464},{"id":"https://openalex.org/keywords/service-tailoring","display_name":"tailoring services","score":0.5090000033378601}],"concepts":[{"id":"https://openalex.org/C178300618","wikidata":"https://www.wikidata.org/wiki/Q1898509","display_name":"Extant taxon","level":2,"score":0.678138792514801},{"id":"https://openalex.org/C2778012447","wikidata":"https://www.wikidata.org/wiki/Q1034415","display_name":"Scope (computer science)","level":2,"score":0.6198607683181763},{"id":"https://openalex.org/C2781155252","wikidata":"https://www.wikidata.org/wiki/Q2270945","display_name":"Co-creation","level":2,"score":0.6032917499542236},{"id":"https://openalex.org/C144133560","wikidata":"https://www.wikidata.org/wiki/Q4830453","display_name":"Business","level":0,"score":0.5708180665969849},{"id":"https://openalex.org/C2780378061","wikidata":"https://www.wikidata.org/wiki/Q25351891","display_name":"Service (business)","level":2,"score":0.5458401441574097},{"id":"https://openalex.org/C56739046","wikidata":"https://www.wikidata.org/wiki/Q192060","display_name":"Knowledge management","level":1,"score":0.5165964365005493},{"id":"https://openalex.org/C98045186","wikidata":"https://www.wikidata.org/wiki/Q205663","display_name":"Process (computing)","level":2,"score":0.5129120349884033},{"id":"https://openalex.org/C116537","wikidata":"https://www.wikidata.org/wiki/Q2169973","display_name":"Service provider","level":3,"score":0.5030786395072937},{"id":"https://openalex.org/C2776650193","wikidata":"https://www.wikidata.org/wiki/Q264661","display_name":"Obstacle","level":2,"score":0.49377092719078064},{"id":"https://openalex.org/C120936955","wikidata":"https://www.wikidata.org/wiki/Q2155640","display_name":"Empirical research","level":2,"score":0.48750945925712585},{"id":"https://openalex.org/C2777375223","wikidata":"https://www.wikidata.org/wiki/Q7455747","display_name":"Service-dominant logic","level":3,"score":0.47165051102638245},{"id":"https://openalex.org/C139043278","wikidata":"https://www.wikidata.org/wiki/Q837171","display_name":"Financial services","level":2,"score":0.471340149641037},{"id":"https://openalex.org/C61063171","wikidata":"https://www.wikidata.org/wiki/Q532781","display_name":"Service design","level":4,"score":0.4506334662437439},{"id":"https://openalex.org/C162853370","wikidata":"https://www.wikidata.org/wiki/Q39809","display_name":"Marketing","level":1,"score":0.4130142033100128},{"id":"https://openalex.org/C195094911","wikidata":"https://www.wikidata.org/wiki/Q14167904","display_name":"Process management","level":1,"score":0.39791375398635864},{"id":"https://openalex.org/C41008148","wikidata":"https://www.wikidata.org/wiki/Q21198","display_name":"Computer science","level":0,"score":0.25475820899009705},{"id":"https://openalex.org/C86803240","wikidata":"https://www.wikidata.org/wiki/Q420","display_name":"Biology","level":0,"score":0.0},{"id":"https://openalex.org/C111919701","wikidata":"https://www.wikidata.org/wiki/Q9135","display_name":"Operating system","level":1,"score":0.0},{"id":"https://openalex.org/C78458016","wikidata":"https://www.wikidata.org/wiki/Q840400","display_name":"Evolutionary biology","level":1,"score":0.0},{"id":"https://openalex.org/C17744445","wikidata":"https://www.wikidata.org/wiki/Q36442","display_name":"Political science","level":0,"score":0.0},{"id":"https://openalex.org/C138885662","wikidata":"https://www.wikidata.org/wiki/Q5891","display_name":"Philosophy","level":0,"score":0.0},{"id":"https://openalex.org/C199539241","wikidata":"https://www.wikidata.org/wiki/Q7748","display_name":"Law","level":1,"score":0.0},{"id":"https://openalex.org/C111472728","wikidata":"https://www.wikidata.org/wiki/Q9471","display_name":"Epistemology","level":1,"score":0.0},{"id":"https://openalex.org/C10138342","wikidata":"https://www.wikidata.org/wiki/Q43015","display_name":"Finance","level":1,"score":0.0},{"id":"https://openalex.org/C199360897","wikidata":"https://www.wikidata.org/wiki/Q9143","display_name":"Programming language","level":1,"score":0.0}],"mesh":[],"locations_count":2,"locations":[{"id":"pmh:oai:aisel.aisnet.org:ecis2008-1209","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ecis2008/92","pdf_url":"http://aisel.aisnet.org/ecis2008/92","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2008 Proceedings","raw_type":"text"},{"id":"mag:145776651","doi":null,"is_oa":false,"landing_page_url":"https://www.researchgate.net/profile/Audrey_Grace/publication/221408677_Service_Co-Creation_with_the_Customer_the_Role_of_Information_Systems/links/0fcfd50b71b23e4b51000000.pdf","pdf_url":null,"source":{"id":"https://openalex.org/S4306418324","display_name":"European Conference on Information Systems","issn_l":null,"issn":null,"is_oa":false,"is_in_doaj":false,"is_core":false,"listed_in":[],"host_organization":null,"host_organization_name":null,"host_organization_lineage":[],"host_organization_lineage_names":[],"type":"conference"},"license":null,"license_id":null,"version":null,"is_accepted":false,"is_published":false,"raw_source_name":"European Conference on Information Systems","raw_type":null}],"best_oa_location":{"id":"pmh:oai:aisel.aisnet.org:ecis2008-1209","doi":null,"is_oa":true,"landing_page_url":"http://aisel.aisnet.org/ecis2008/92","pdf_url":"http://aisel.aisnet.org/ecis2008/92","source":{"id":"https://openalex.org/S30879505","display_name":"Journal of the Association for Information Systems","issn_l":"1536-9323","issn":["1536-9323"],"is_oa":false,"is_in_doaj":false,"is_core":true,"listed_in":["abdc-a-star","anvur-scientific","cwts-core","dongbi-a","fnege-1","jufo-3","norway-2","poland-140","russia-white-list-1","vabb-shw"],"host_organization":"https://openalex.org/P4310321080","host_organization_name":"Association for Information Systems","host_organization_lineage":["https://openalex.org/P4310321080"],"host_organization_lineage_names":["Association for Information Systems"],"type":"journal"},"license":null,"license_id":null,"version":"submittedVersion","is_accepted":false,"is_published":false,"raw_source_name":"ECIS 2008 Proceedings","raw_type":"text"},"sustainable_development_goals":[],"study_designs":[],"awards":[],"funders":[],"has_content":{"grobid_xml":true,"pdf":true},"content_urls":{"pdf":"https://content.openalex.org/works/W145776651.pdf","grobid_xml":"https://content.openalex.org/works/W145776651.grobid-xml"},"referenced_works_count":45,"referenced_works":["https://openalex.org/W315293","https://openalex.org/W10833075","https://openalex.org/W183957435","https://openalex.org/W1494628385","https://openalex.org/W1517427952","https://openalex.org/W1527311855","https://openalex.org/W1778615270","https://openalex.org/W1967317257","https://openalex.org/W1977441590","https://openalex.org/W1995163459","https://openalex.org/W1997170719","https://openalex.org/W2004985235","https://openalex.org/W2018941638","https://openalex.org/W2030638771","https://openalex.org/W2031973899","https://openalex.org/W2032698586","https://openalex.org/W2033853412","https://openalex.org/W2033952602","https://openalex.org/W2037466801","https://openalex.org/W2038125955","https://openalex.org/W2046500054","https://openalex.org/W2049273123","https://openalex.org/W2071229576","https://openalex.org/W2084780184","https://openalex.org/W2085645617","https://openalex.org/W2093412613","https://openalex.org/W2095193866","https://openalex.org/W2096814725","https://openalex.org/W2104018553","https://openalex.org/W2108197827","https://openalex.org/W2110996350","https://openalex.org/W2116456350","https://openalex.org/W2135492276","https://openalex.org/W2135526934","https://openalex.org/W2135943618","https://openalex.org/W2137972155","https://openalex.org/W2147372132","https://openalex.org/W2154147235","https://openalex.org/W2154520570","https://openalex.org/W2166649938","https://openalex.org/W2169086860","https://openalex.org/W2170299067","https://openalex.org/W2172257994","https://openalex.org/W4251969121","https://openalex.org/W4285719527"],"related_works":["https://openalex.org/W2922335278","https://openalex.org/W2398461589","https://openalex.org/W2793166030","https://openalex.org/W7043628383","https://openalex.org/W7015918658","https://openalex.org/W7204151516","https://openalex.org/W7052731980","https://openalex.org/W2304178307","https://openalex.org/W847836597","https://openalex.org/W4206779047"],"abstract_inverted_index":{"This":[0],"research-in-progress":[1],"paper":[2,119,156],"investigates":[3],"the":[4,13,65,118,138,149,169],"role":[5,150],"of":[6,18,140,144,151],"IS":[7,48,58,152],"in":[8,79,103,132,153],"delivering":[9],"co-created":[10,24],"services":[11,22,40],"within":[12,38],"Financial":[14,134],"Services":[15],"Industry.These":[16],"types":[17],"collaborative":[19],"interactions":[20,105],"where":[21],"are":[23,30,34,59],"between":[25],"service":[26,75,125,145],"providers":[27],"and":[28,164],"customers":[29,78],"under-researched,":[31],"yet":[32],"they":[33],"a":[35,80,93,121,159],"growing":[36],"phenomenon":[37],"professional":[39],"organisations.In":[41],"particular,":[42],"little":[43],"is":[44,69,89],"known":[45],"about":[46],"how":[47],"can":[49],"be":[50,92],"used":[51,60],"to":[52,61,91,100,114],"facilitate":[53,62],"co-creation":[54,146],"interactions.The":[55],"more":[56],"that":[57],"customer":[63,86],"interactions,":[64],"less":[66],"scope":[67],"there":[68],"for":[70,124],"individually":[71],"tailoring":[72],"or":[73],"co-creating":[74],"offerings":[76],"with":[77,84,106,137,158],"manor":[81],"traditionally":[82],"associated":[83],"person-to-person":[85],"relationship":[87],"strategies.This":[88],"argued":[90],"major":[94],"obstacle,":[95],"as":[96,110],"organisations":[97,136],"increasingly":[98],"seek":[99],"use":[101],"technology":[102],"their":[104],"customers.Using":[107],"Activity":[108],"Theory":[109],"an":[111],"analytical":[112],"lens":[113],"view":[115],"extant":[116,142],"research,":[117],"develops":[120],"conceptual":[122],"model":[123,127],"co-creation.This":[126],"will":[128],"guide":[129],"empirical":[130],"research":[131],"several":[133],"Service":[135],"aim":[139],"improving":[141],"understanding":[143],"and,":[147],"specifically,":[148],"this":[154],"process.The":[155],"concludes":[157],"brief":[160],"report":[161],"on":[162],"researchin-progress":[163],"outlines":[165],"initial":[166],"findings":[167],"from":[168],"study.":[170]},"counts_by_year":[{"year":2023,"cited_by_count":1},{"year":2020,"cited_by_count":2},{"year":2018,"cited_by_count":1},{"year":2017,"cited_by_count":1},{"year":2014,"cited_by_count":1},{"year":2012,"cited_by_count":3}],"updated_date":"2026-11-07T11:25:07.637180","created_date":"2016-06-24T00:00:00"}
